Business ProfileforRoto-Rooter Plumbing & Drain Services

Roto Rooter provided service to clean the drain line back in 7/17/23 at my house at **** ********* *** *********** ** ***** the 1st. time. They unclogged the drain and I paid for the service. They offered 180 warranty because it is "residential". They came for 2nd time on 1/25/24, but the warranty was expired. My wife was there, they unclogged the drain and she paid. Roto Rooter came for the 3rd time on 5/29/24 for the same issue. I was under the impression that it was still under warranty because the 180 days warranty had not yet expired. The technician told me that the 2nd time they came, they only offered 30 days warranty because they listed it as "commercial" instead of residential. I told technician that was not right. He called to try to fix the problem but his manager told him that they were going to charge me either way for their service. I also spoke to the office manager and she said there was nothing she could do because they listed it as a commercial the second time and 30 days warranty was expired. I told the technician they made 2 big mistakes; one listing my residence as commercial because they thought my wife was a tenant, and second cleaning the drain without calling the owner of the property (myself). Thankfully and Luckily they didn't do any damage to my house. Since they were not going to honor their warranty which is even listed on their website, I asked technician to leave my property. I ended up calling a different plumbing company and had to paid $370. Also, Roto Rooter charged me fuel surcharge for traveling over 20 miles both 1st ($10) and 2nd. time ($20). I attached the map and the longest route is 11.6 miles. Because of all of these and no willingness to fix their mistake, I am requesting a reimbursement for the following: Service paid to MAESER $370 (Invoice attached), Fuel Surcharge for both times $10 and $20 (Map route attached less than 20 miles), and Service paid for 2nd. time for failing to call the Home Owner $225. Total $625.