Business ProfileforTom Drexler Plumbing, Heating, Cooling and Electric

Our HVAC went out 6/16 when it was 90+ degrees outside. They charged us $750 to “repair” our unit- it never even came back on. So, they took our $750 out of the cost of a new unit ($12,000) on 6/17. Every day forward for a week, our unit never stayed on more than a few hours and we had 3 different techs come out to “fix” it, each time resulting in our unit shutting down hours later. On 6/21 after the third “service” on our unit the service manager claimed it wouldn’t work because our ducts needed to be cleaned and they wouldn’t come back out again after that was done. On 6/22 I paid **** $579 to clean the ducts. The cleaning company also told us there was no way our ducts were the issue. The unit stopped working again less than 12 hours later after the third service call. So, after THREE canceled service calls and a call to the manager, we finally got **** to come out on 6/26 (10 days with a non working unit).He spent longer than 30 minutes at my house and actually did his job. He discovered that OUR UNIT WAS INSTALLED IMPROPERLY. The wiring install was not done correctly. He said the wires were installed properly and he fixed them. I called and spoke to the customer service manager ***** on 6/20 and submitted my receipt from **** to get reimbursed since the problem with the unit was in fact their own fault. They acknowledged that the install was faulty but refuse to give me a refund because they claim our ducts “needed cleaning”. As of today 7/8 I still have not received a refund nor a call back from the service manger ***** that I have called about no less than two more times. So, I lost money missing work ($200 for the time I missed), was taken advantage of ($750 for a repair that they didn't do) and $600 for a duct cleaning I was forced to pay for. I want my money reimbursed. $750 for a repair that resulted in nothing (also shame on your for price gauging when people are desperate-$12,000 for a unit) and $578.76 for the cleaning.