Reviews

This profile includes reviews for Haven Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Haven Residential

  325 W Main St # 10 Louisville, KY 40202-4254

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  Remington Place

  1440 West Kemper Road Cincinnati, OH 45240

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  Shaker Square Apartments

  280 Barkley Pl W Columbus, OH 43213

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  The Residence at Turnberry

  1631 Hill Rd N Pickerington, OH 43147

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  Brittany Bay

  4365 Bayshire Rd Groveport, OH 43125

Review Details

• Review fromBrandi C

  Date: 12/21/2024

  1 star

  Brandi C

  Date: 12/21/2024

  Listen I have been bere since August and my water has been shut off more than 9 times. Now they are charging us all the extra fees that they never advised us of. The office people dont know anything. When i moved in my apartment was INFESTED with roaches, they didn’t clean the unit properly or nothing. It was filthy and disgusting to say the least. I have asked for corporate information MULTIPLE times and the office wont give me the information. The maintenance people smoke on the property they don’t do their jobs. My carpet was messed up. They didn’t fix it for weeks. My dryer barely works. When I first moved in, I didn’t have a mailbox for two months because the door Missing And they claim that they didn’t have the part. But it seems as if it had been missing for a while. There were multiple mailboxes missing at that time. It seems like the office has some shady business going on, They never answer the phone for you to talk to them directly They never respond to the emails. Now my water bill has went up $100 and they are claiming that they are dividing up the water for each apartment equally which that makes no sense. They claim that the water Service had an increase, but they never advised us of this increase. I am counting down the days until I can move. This is the worst property I have ever lived in. I am waiting for corporate to contact me to figure out what our next steps to see if I can break my lease or if they can accommodate for me to move somewhere else because this apartment is not up to par. My main concern is the staff, Then Place don’t know anything and there’s never a manager there for us to speak to to resolve the issues. They keep trying to sweep things under the rug. The water has increased due to how many leaks we have on the property that we should not be responsible for. One of the maintenance people has advised me that there is shady business going on and to contact somebody who can investigate.

  Haven Residential

  Date: 12/23/2024

  Thank you for sharing your concerns. While we regret that you’ve had frustrations, we want to clarify the steps we’ve taken to address your issues. Water shutoffs have been necessary due to repairs on the property’s aging plumbing system, and we notify residents in advance whenever possible. Additionally, we’ve been actively addressing the recent water billing spike and are working with our billing partner to ensure accurate adjustments by January 2025. Regarding pest control, our team has implemented comprehensive treatments for the entire property, along with weekly pest services. Your specific requests in August and September were completed, but the October building-wide treatment couldn’t proceed in your unit due to incomplete preparation as outlined in vendor requirements. The mailbox issue was resolved as soon as parts arrived, and residents were notified promptly. We strive to provide professional, courteous service and have responded to your concerns as quickly as possible. We remain committed to assisting you and encourage you to reach out directly if you have further questions.

• Review fromNatali O

  Date: 10/22/2024

  1 star

  Natali O

  Date: 10/22/2024

  I moved in Nov 15 into the apartment. They claimed that they cleaned the apartment. As I moved in it had odors of dog and when we vacuumed it was filled with tons of dog hair. As time went I started to realize the odor of mold and some of my items got damaged I told the office but they made false promises of bringing us air purifier. Our bathroom floor kept having water erupting from between the tiles for one year as I complained in the spring time they only came over to ignore the issue and tell me to keep a fan running in the bathroom as if that was going to solve the problem. I kept complaining and they kept placing orders to come and check the issues until it was discovered that that was toilet dirty water slipping into the tiles. They send a man to fix it he did somthing and as he left the water still did the same thing make my floors wet and dirty. I have been experiencing health issues itchy red eyes and I keep sharing with my neighbors what’s happening with me until the neighbors came and found out that all this time they left us living without a filter so we been breathing contaminated air.

  Haven Residential

  Date: 10/29/2024

  Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you faced, including the cleanliness of your unit upon move-in and the delays in addressing the reported bathroom leak. Although our team was not managing the property at the time of your move-in, we regret that these issues were not fully resolved to your satisfaction. We also acknowledge the concerns regarding air quality, and while a full AC replacement was completed, we apologize for any delays in replacing the air filter.
  
  We take your feedback seriously and are committed to ensuring that similar issues do not arise in the future. If you have any remaining concerns, we would be happy to discuss them directly and work toward a prompt resolution. We appreciate your patience and hope to restore your confidence in our service moving forward.

• Review fromBobbie S

  Date: 07/18/2024

  1 star
  I have had the opportunity to reside on two properties managed by Haven Residential. The first property (Sommerall Station) was wonderful, although I was very skeptical when they took over mid-lease. The manage was very approachable and honest, not to mention the great maintenance crew. Looking back, I wish I would have stayed at this property but I want to move closer to my children. So I moved to San Cierra, the first office manage was a dream come true, she was approachable, professional, likeable person with integrity. The manager over this property now is disgraceful in EVERY possible way. Not only did she extend my lease at the end of the lease, the maintenance crew is down right lazy and unethical. And after defrauding me out my deposit , now she has refuse to verify my tenor at the property so I call move into my new place with people of integrity. The new property contacted me and said that , Sky refused to give verification that I resided on property for two years, and restricted my access to my ledger. I called multiple times to resolve my deposit matter and trying to get a copy of my ledger so I can be approved for my new residence. I can't say that Haven Residential is completely the blame but I have reached out the Ms. H***** in regional and still no resolve or even a call to attempt to come to some resolution.

• Review fromToni A

  Date: 06/18/2024

  1 star

  Toni A

  Date: 06/18/2024

  I have been a resident at Greenhouse Apartments in Houston, managed by Haven Residential, for three years. Over this time, my experience has progressively deteriorated due to poor management and property conditions. Key Incident: Most recently, my keys fell into the stair master machine at the Greenhouse gym. I immediately alerted maintenance and management and followed up again the following day. The staff showed little interest and provided no updates. A week later, I discovered my key had been turned in the day before, yet no one contacted me. This lack of urgency and the difficulty in reaching the office (unanswered calls, changing email addresses) is unacceptable. Noise Complaint: The tenants above me make excessive noise daily from 4-7 am and again in the afternoon and evening, violating my right to quiet enjoyment under Texas law. Despite raising this issue multiple times over three years, the management has not addressed it, adding to my stress. Elevator Issue: From March to May, I was home with a broken foot and the nearest elevator was broken most of the time, severely limiting my mobility. This neglect violates the Fair Housing Act for tenants with disabilities and significantly reduced my quality of life. General Neglect: The state of the hallways, stairways, and frequently broken entry gates reflect ongoing neglect. My initial health concern with the washing machine was ignored until I contacted the State Health Department. The management's indifference has been a persistent issue throughout my residency. Conclusion: It is unacceptable for a paying tenant to face such disregard. I urge Greenhouse Apartments to improve management practices and care for their tenants to uphold a respectable housing establishment.

  Haven Residential

  Date: 06/26/2024

  Haven Residential makes every effort to provide a safe, clean, and comfortable environment for all residents. We are always looking for ways to improve our residents’ experience and welcome your feedback. The resident portal is one of tools we ask our community members to use when reporting issues or requesting service. We were unable to find any reports or service requests in the portal regarding your washer or noise. Although our staff routinely communicates with residents regarding trash pick-up procedures, and the elevator and gate waiting for repair by outside vendors, we understand that it is an inconvenience. Please know that your frustration has been heard and we will take steps to improve wherever possible.

• Review fromMajeste P

  Date: 05/06/2024

  1 star

  Majeste P

  Date: 05/06/2024

  Things went from ok to rapidly going down hill at the location in Webster TX. It is disgustingly bad. I'll edit this review as more information comes front, but my personal complaints range from them refusing to fix my broken fridge and gas lighting me until $200 worth the food went bad just to tell me they don't pay for groceries to them towing a car I've had on my lease since 2023 (it's now May of 2024). With the towing situation they broke the lease agreement and now refuse to reimburse the towing fees and are doubling down saying the lease can be broken by them just not residents all because I told them I was moving out when the lease ends. It's so bad that I, now along with others are looking sue.

  Haven Residential

  Date: 05/31/2024

  The chief complaints outlined in the BBB post were approached by management many times, each time with a solution that would favor the tenant and best represent the company. Refrigerator: This issue was created due to crowding in the freezer. Maintenance and management both examined the issue and provided the tenant with best practices to allow air flow to continue. At the time of inspection, the tenant food items were in good condition. No damaged food was observed. Towing: Initially, the tenants’ vehicles were registered through the resident portal. Since the switch to the virtual parking permit, the tenant did not properly register their vehicles. It was not until the towing occurred did the vehicles enter the system appropriately. The tenant was given reasoning and possible solutions to ensure their vehicles was protected. The current virtual parking permit does not allow for more than 2 vehicles to be registered per tenant. This tenant had three vehicles and chose to swap them out almost daily. When a tenant adds an extra vehicle, it is registered as a guest, and guest parking is only valid for 7 days. After that the registration is void. It appears as if one of the guest registrations expired. Through this situation we observed an unauthorized occupant, and we informed her if she added him to the lease, we would be able to give her another parking permit. Another solution was to pay an additional $35 for a reserved parking space. The VPP was implemented due to avoid having serval unauthorize occupants and vehicles on property. I believe that the office staff and maintenance did the best we could do to assist, and all our efforts for improvements have been denied.

• Review fromJennifer S

  Date: 11/07/2023

  1 star

  Jennifer S

  Date: 11/07/2023

  Haven Residential in San Diego CA provided a property that was unlivable at the time of move in. After multiple unprofessional interactions with Christopher at Palmilla, and untimely responses by management team, we have had no choice but to break our lease. The second apartment we were provided was also infested with pests (the first was infested with roaches). Any reasonable person would opt to live elsewhere when unable to find a suitable unit twice. Once we addressed the fact that we have followed up multiple times regarding the issue, staff began raising their voice and stating "you're twisting it to be something different". There has been little attempt to make it right, and even less of an attempt to communicate to us. They even stated they knew the apartment had an infestation prior, and did not disclose this, even if a bug clearing attempt was made. I wish I would have seen these reviews before signing my lease.

  Haven Residential

  Date: 11/27/2023

  Hello, Jennifer. We appreciate you bringing your concerns to our attention and sharing your experience at Palmilla. Our team is dedicated to creating a positive living environment, and we sincerely apologize for any inconvenience caused by the pest issues. As soon as the matter was reported, our team took immediate action to address the situation. Our commitment to resolving issues promptly led us to switch your unit and initiate pest control treatments. We truly value our residents, and we regret that the resolution did not meet your expectations. Unfortunately, a lease break without fees is not within the terms of the agreement. However, we've waived move-out charges as a gesture of goodwill. We want to assure you that we take your feedback seriously and if we can be of any further assistance, please do not hesitate to reach out.

• Review fromDallas S

  Date: 10/17/2023

  1 star
  SAMANTHA (Rental Manger) at HIGHLAND PARK in Reynoldsburg Oh. is by far the worst and unprofessional person that I have every delt with!!! Frist she has me and my roommate sine our lease renewal back in September and she said it was not all of the lease documents but I downloaded what she sent me and me and my roommate signed the lease and gave it to her and she put another one on our door at home we resigned that and she said my roommate signed in the wrong spot so I went in the rental office and they made ANOTHER lease and had me sign my name and forge my roommates name and said we were good to go!! She had my roommate come in the rental office a few weeks later and had him resigned another lease and she had him forge my name and said we were good to go then when the rent was do she said we had to pay month to month because we DIDN'T SINGH A NEW LEASE AGREEMENT and now we have to go on line and resigned another leases agreement!! I NEVER GOT A CHANCE TO GO ON LINE TO SINGH THE NEW LEASES AGREEMENT BUT I HAD A FULLY SINGH LEASES AGREEMENT READY TO GO AND I NEVER SINGH IT ON LINE!!!! THIS IS SOME BOGUS SHADDY BUSINESS GOING ON WITH SAMANTHA!!! I have reached out to the Corporate office SEVERAL time and still no response science 10/1/23

• Review fromHelen R

  Date: 09/13/2023

  1 star
  0/5 do not recommend. I moved out of my apartment (Avail in Aurora, CO) on June 17, 2023 and they are still holding onto my security deposit. They claimed we only paid a $250 security deposit when we actually paid a $500. I sent them proof (our lease, signed by the property manager, me, and my roommate, and a itemized statement and proof of payment upon move-in). So they have 2 forms of proof I've been calling Haven Residential Central Billing weekly and keep being told "we need proof from the property that you actually paid that much and we haven't heard back from them, call us in 2 weeks." In Colorado, it is illegal to hold someone's security deposit for more than 30 days, it has been over 85+ days. I do not recommend renting from any place owned by Haven.

• Review fromErak B

  Date: 09/11/2023

  1 star
  IVE BEEN TRYING TO REACH HAVEN CORPORATE OFFICE FOR 4 MONTHS NOW AND STILL NOTHING. NO ANSWERED CALLS. NO RESPONSE TO EMAILS. NOTHING! 3 months ago one of the leasing agents at Aqua at Sandy Springs was caught stealing the resident's rent money. My family and I, being amongst the residents effected by this. I was informed that the leasing agent is now a former employee. Currently I am dealing with the aftermath of this situation, which include the stolen rent money (which I am being held liable for and accountable to re pay), late fees occurred from the money being stolen, being appointed (by the remaining leasing agents) to track down my own stolen money order and as of recently, I am facing an eviction. I have contacted the leasing office/agents on many occasions, to no avail nor resolution. Amongst other things, there is a gapping hole that maintenance cut out in one of my bedroom due to mold and water leaks inside the walls that they have yet to tend to or correct. There are bugs coming out of the walls everything from flies to flying waterbugs. My family and I can not even enjoy a meal in our home without being attacked by pest. We have only been in this unit for about a year or so and the whole experience is horrific. I need someone to contact me immediately before I result in proceeding with legal matters.

• Review fromHaneen S

  Date: 08/07/2023

  1 star

  Haneen S

  Date: 08/07/2023

  They are disgustingly unprofessional and shady. I had a maintenance man stalk and harass me to which they did nothing to investigate. I provided proof and a police report, that was never responded to and I was forced to leave my residence which the leasing office knew about and they turned around and took me to eviction court. The property manager Kelly at Hilliard Station Apartments did absolutely nothing to protect me, I told her and the entire leasing office that I was leaving, they did not call me for 3 months about any sort of "unpaid rent" or this supposed "investigation", no notices, I did not show up to court because I clearly did not know it was happening and was given an eviction by default. I did not find out until weeks after the judgment and I was already past my appeal deadline. They are shady, they did the EXACT thing to my old neighbors. They agree to break the lease or agree to a set lease date then renege without any notice to the tenants. They run through leasing agents like crazy, the property manager was smirking when I told her about the harassment from HER worker. The police encouraged me to break my lease since she could no longer ensure my safety, the leasing agent Jocelyn Plummer encouraged me to get a police report in the first place. They did nothing to help me, then they made it about the last 2 months of rent that they did not get but yet no contact was made about the rent. In fact, to get my new place, they had to get a landlord reference signed and dated to which the property manager SIGNED. She knew I was leaving, and even vouched for me then turned around 2 months later to take me to court. When they took over the complex, they didn't introduce themselves, amenities were unusable for majority of the time, phones not answered they roll them to an "off campus building" to relay the message. They were useless, not happy about the eviction, but I would take it over being in such a hostile environment any day.

  Haven Residential

  Date: 08/28/2023

  Hi Haneen, thank you for your taking the time to leave your review of Hilliard Station. Unfortunately, the situation you described with a maintenance tech was never reported to the office. We did receive a message through our Resident Portal requesting information on another resident, but we are unable to release personal information on residents. At that time, we instructed the resident to have the police work with us directly where we explained the lease break. Should you require further clarification or have additional questions, please do not hesitate to reach out. Thank you, Hilliard Station Management.