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Business Profile

Property Management

Rapp & Associates, Inc./Ky Realty Corporation
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Rapp & Associates, Inc./Ky Realty Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rapp & Associates, Inc./Ky Realty Corporation has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb. 11, a horrible skunk odor was smelled throughout my property passing through the closed windows and doors. The same horrible odor was detected by my neighbors. The skunks mate under the porches and stoops of all the townhomes on Best Ct. I witnessed the babies walk right into the foundation of my neighbor's porch last year. The babies were seen all over my lawn and my neighbors experienced the same thing. It was impossible to go out for food, medication, or go to doctor's appointments. *** ***** did not seem to take our request for help seriously. It was requested at that time that these areas be sealed to prevent this from happening again, but no action was taken. A trap is needed between **** *** **** **** **. to get rid of these unwanted invaders and a company needs to be contacted that can repair our stoops and porches so that we will never have to experience this nauseous encounter again.

      Business Response

      Date: 06/13/2023

      The company stated it has made every reasonable effort to address the customer's concerns.

      Customer Answer

      Date: 06/14/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** **********

      ***If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

    • Initial Complaint

      Date:09/15/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      According to my records I have an overpayment and my next payment is not due until October 2022. In part because I did not initially go back and check my records. I relied on the statement I received from KY Realty and I overpaid it with to include payment of assessed late fees. I have spoken with multiple people in office and Written correspondence. I also spoke to bookkeeper ****** and Branch manager ****** He reassured me he I would hear back and this matter would be resolved. Instead I received the latest that stated and no response since: On Sep 7, 2022, at 3:48 PM, ****** ****** wrote: Just letting you know that the bank has come back and said they do not have record of the missing payments. Can you go to your bank and make sure they went through? Thanks, ************ Bookkeeper Kentucky Realty Corp.***** ******** ********************* ********************** On Sep 7, 2022, at 7:16 PM, ******* ***** ****** *******  wrote: ?What are you saying your bank has no records of missing payments? I have already confirmed and sent you copies of the records of payments that my bank has on record. Two include additional payments that were made because you said I owed which according to the records I did not. NO! I’m not using anymore of my time, gas, mileage obtaining information I’ve already sent. Nor will I pay for actual written documents from my bank to prove a debt you say I owe. Especially when I took the time screen shot and sent an entire year the information i have provided states whats been paid, etc….. I have not received verification from KY disputing they did not receive the funds my back ledger says they received. Nor have I received a letter stating correction, current status or reimbursement for over payments;the only remaining overage of money will be exhausted after September making next payment due October 2022. I have submitted records to KY 9/7 their Response nothing further

      Business Response

      Date: 10/07/2022

      The issue has been resolved as it an accounting error. 

      Thank you,

      *****

      Customer Answer

      Date: 10/07/2022

      ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******* *******



       

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