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          Find a Location

          Churchill Downs has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Churchill Downs

              700 Central Ave Louisville, KY 40208-1212

              BBB Accredited Business

            • Churchill Downs Corporate Office

              600 N Hurstbourne Pkwy Ste 400 Louisville, KY 40222-5389

              BBB Accredited Business

            Business ProfileChurchill Downs

            Race Tracks
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Churchill Downs Incorporated (CDI) is a diversified, nearly a half billion dollar market cap company, delivering racing, gaming and entertainment, onsite and online. Churchill Downs began operations in 1875 as a Louisville horse racing track and is home to the Kentucky Derby, generally considered North America's premier race for Thoroughbreds. In recent years CDI established TwinSpires.com, an advance deposit wagering (ADW) platform. CDI also owns a 50% ownership in HorseRacing TV (HRTV), a national television network featuring live horse racing from popular tracks around the country, and TrackNet Media Group LLC, a digital media rights management company created to buy and sell horse racing content. CDI operates other track and gaming facilities incuding Calder Casino and Studz Poker Club and Fair Grounds Slots. These facilities offer slot machines and video poker machines between Louisiana and Florida. CDI has also acquired Youbet.com and Youbet's United Tote subsidiary, a supplier of totalizator systems, equipment and technology that process wagers and payouts and provides pari-mutuel tote services to racetracks including Aqueduct, Belmont, Churchill Downs, Keeneland and Saratoga.
            See all additional business information

            Contact Information

            700 Central Ave

            Louisville, KY 40208-1212

            Visit Website
            Email this Business
            (502) 636-4400

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/1/1965

            Years in Business: 150

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Churchill Downs is a historic Thoroughbred Horse Racetrack and wagering venue. Comprehensive racetrack amenities available include several food restaurants, wager ticket counters, gardens, museum, gift shop, tours, horse barns, transportation and wedding, corporate and event venues.

            Products & Services

            Racetrack, Event Facility, Gaming & Event Facility, Thoroughbred Racetrack and Barn Facilities

            Business Details

            This is a multi-location business.

            Find a Location

            Churchill Downs has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Churchill Downs

                700 Central Ave Louisville, KY 40208-1212

                BBB Accredited Business

              • Churchill Downs Corporate Office

                600 N Hurstbourne Pkwy Ste 400 Louisville, KY 40222-5389

                BBB Accredited Business
              Headquarters
              700 Central Ave, Louisville, KY 40208-1212
              Email this Business
              BBB File Opened:
              1/1/1977
              Years in Business:
              150
              Business Started:
              1/1/1874
              Business Started Locally:
              1/1/1874
              Business Incorporated:
              2/17/1937
              Accredited Since:
              10/1/1965
              Type of Entity:
              Corporation
              Number of Employees:
              4300
              Alternate Business Name
              • Churchill Downs Corporate Office
              • Churchill Downs Home of the Kentucky Derby
              Hours of Operation

              Showroom

              M:
              11:30 AM - 6:15 PM
              T:
              11:30 AM - 6:15 PM
              W:
              11:30 AM - 6:15 PM
              Th:
              11:30 AM - 6:15 PM
              F:
              11:30 AM - 6:15 PM
              Sa:
              11:30 AM - 6:15 PM
              Su:
              11:30 AM - 6:15 PM
              Business Management
              • Mr. William C. Carstanjen, CEO
              • Mr. Mike Anderson, President
              • Ms. Patty Frazier, Director of Administration
              • Mr. Mike Ziegler, Sr. VP/ General Manager of C.D. Racetrack
              Contact Information

              Principal

              • Mr. William C. Carstanjen, CEO
              • Mr. Mike Anderson, President

              Customer Contact

              • Mr. Mike Ziegler, Sr. VP/ General Manager of C.D. Racetrack
              Additional Contact Information

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/20/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Answered
              I purchased tickets for the 2024 Kentucky Derby. The purchase was completed via a 3rd party. I purchased 2 tickets in section 317C, row 13 for what Churchill down lists as a 6 seat box. ************ (Churchill Downs ticketing service) provides the option to purchase 6 tickets to this box even though there is no possible way 6 humans can sit together. However there is a column in this box that prevents 2 of the 6 seats from being used (if all 6 individuals are there at same time).
              Read More
              Read 6 More Complaints

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Cory B

              01/16/2023

              Big Fish Casino is a rip off. You buy and buy and never win. You can’t call them and when you tell them about themselves; they ban your account.

              Local BBB

              BBB serving Greater Kentucky and South Central Indiana

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