Reviews
This profile includes reviews for Texas Roadhouse's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 85 Customer Reviews
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Review fromRalph M
Date: 08/21/2024
1 starRalph M
Date: 08/21/2024
Gave business another chance after a really bad experience several months ago. The first time I ordered $200 worth of food 5 hours in advance and they notified me 2 minutes before pickup time they were out of all of the entrees.. After talking to their rude and hostile service manager named ***** they were magically able to produce all the missing items after 20 minutes. Worst service I ever experienced and appalling behavior from the service manager. Last night we decided to try again and placed virtually the same order 10.5 hours in advance on one of the slowest days in the restaurant week. The order was not completed on time (I ordered in advance because it was time sensitive.)! Im addition they were out of an item. Once again the manager on duty was ***** who was openly hostile to me and did not use any customer service skills to remedy their mistake. Once again after telling me they were out of items, they were suddenly able to produce the item but only after I gave pushback. After treating me poorly in front of his staff and other customers they sent me home only for me to discover they did not include the entree I purchased for the person we had the event for. When I called the manager to inform him of the missing item they had me on hold for 20 minutes so he can review the video tape and confirm they didnt include the iitem. He they treated me like I was lying in some attempt to defraud the business out of an entree. During this interaction the manager did not apologize, take ownership, and take any proactive independent measures to correct their numerous mistakes. The manager was condescending and disrespectful to me each time He interacted with him even though they made major mistakes n the service. Even when the manager made me wait on hold for 20, when he discovered they had indeed left out the entree, he doubled down n his hostile demeanor toward me. Overall I felt disrespected and the manager created a hostile environment.
Texas Roadhouse
Date: 08/27/2024
Ralph, we can absolutely understand your frustrations. We apologize for the staff not being aware and not providing legendary service. Please rest assured that Guest Relations took your phone call very seriously, and we cannot apologize enough for your experience. Rest assured we are continuing to address your concerns to ensure our guests have the LEGENDARY experience expected.
Thank you for your feedback and we hope when the time is right, we get the chance to serve you again in the future.
Review fromNikBee
Date: 08/12/2024
1 starI wanted to treat a sick friend to a Texas Roadhouse dinner, so I gifted a gift card. Because they are sick, it had to be a To-Go order. After choosing a menu item, on the checkout page they were prompted to enter the gift card # with PIN, however, when they tried to place the order, it says "invalid payment method". So, I decided to check the website to see if there's an FAQ section, which there is. Only then did I find mention that the website does not accept gift cards for online orders. But why is it listed as an accepted method of payment during the checkout?? I went to the To-Go part of the website to test it myself and sure enough, it plainly shows gift cards as a payment option and asks you to enter the gift card info, but then it rejects it. What a run-around, it feels like a bait and switch. I've wasted money on a gift card that can't be used.Review fromEileen L
Date: 08/08/2024
1 starEileen L
Date: 08/08/2024
DO BETTER! THEE ABSOLUTE WORST DINING EXPERIENCE! Your ONLY vegan options are Applesauce,House Salad, and Seasoned Vegetables. After I expressed that I have a dairy allergy your server STILL brought me rolls! She had no idea that the rolls had dairy in them! When I did get my salad there was still cheese in it! I would love to patronize your restaurant and have a great celebration with my family, but I am STILL hungry! I ended up just eating applesauce! I WILL NOT BE BACK! YOU definitely will not get my money along with other vegans.Texas Roadhouse
Date: 08/10/2024
Eileen, I'm so sorry to read this. We never want to upset our guests. We appreciate your feedback and for letting us know how we can improve the experience for you and all of our guests moving forward. We hope you can give us another chance!Review fromAvila T
Date: 07/29/2024
1 starWorst experience at a restaurant. Visited 7/28/24 Our family of 6 was initially seated at a table that was dirty and covered in spilled soda on and around the booth. We had to stand for a few minutes while people mopped up and wiped the table down. Not a super big deal, but something to mention as it was missed before seating. We ordered and asked waitress about our free kids meal coupons, asked if our plates would cover them. We ordered an extra meal the veggie country sides meal to share to make one additional entree for each of the kids meal coupons. The waitress said it would be no issues, then at the end came over and said she is sorry am cannot honor it. I asked why as we not only had ordered an additional meal to accommodate the kids we had but also asked prior. She was kind about it and said she would see what could be done. Manager Jeffrey came over and was completely awful. Then gave us a military discount which was less than the coupon. Then when we asked why it said military coupon versus the actual amount. He said he was trying to be cool with us but we are making a big deal over $3? Which we really were not, we just inquired. He was super rude and when I said this was really ruining our experience he pretty much said he doesn’t care. He has to explain to his manager what he coupons off and he is tired of people coming in with multiple coupons? Then when I explained why would we lose the military discount and he said it’s one or the other. At this point we just wanted to leave, it was super embarrassing. In addition to this, no one brought us refills or to go boxes after that. We paid at our table tablet and had to go grab our own to go boxes. Super disappointing experience. Truly your company really should be embarrassed about your manager Jeffrey at the power and Ray location in Gilbert AZ!Review fromJohn L
Date: 07/27/2024
4 starsVisit at tonawanda ny restaurant. Saturday July 27th, 2024. 4 pm. Server Antoine was pleasant and courteous. When our steaks arrived (we ordered medium) they were almost well done. When manager ( PHYLLIS) came by and asked if our order was fine ? I explained the situation. Phyllis definitely agreed that our steaks were not correct as requested. This was taken to heart and we were given new (perfectly done) steaks. We really appreciated the concern and dedication that was given. Thank you Phyllis, and thank you Texas roadhouse. See you again soon......JOHN L*******, DIANE Z******Review fromSteven P
Date: 07/16/2024
5 starsOutstanding food and customer service me and my brother he ordered a porterhouse steak I order a 16 oz prime rib the primary was fantastic nice and juicy fender cut my baked potato with fantastic little too much salty but had a nice flavor and texture into it if it's only one problem I went online two days ago before I purchase the items of my steak and if it's not supposed to get a free entree on the app VIP club unfortunately they did not issue me a VIP numbers and I couldn't get the onion rings appetizer and I have to pay for it unfortunately it was good but the app did not work at all at Texas Roadhouse very disappointed on this she was not allowed to take it off the bill without a code so I spend $178 on two steaks and some drinksReview fromCarol H
Date: 07/12/2024
2 starsMy family loves TX Roadhouse for large family gatherings. And my husband and I eat there at least once a week. Understand, waiting for all the party to arrive before being seated. Last week my husband and I were the second (2nd) couple through the door when they opened at 3:00 pm. Told the hostess table for two. They always seat everyone in the back near the restroom when they first open. As we were walking back, my grandson called and wanted to join us. She was seating us at a two top table. I told her about one more joining us, could we be seated at the next table (4 top). She said, no and walked us back to the hostess. I told her my grandson was 5 minutes away. We are very elderly and hard to walk to the back in the first place. Love the food, but accommodations - could improve.Review fromTam C
Date: 07/06/2024
1 starTam C
Date: 07/06/2024
We were at a family get together before moving 1,000 miles away. We asked THREE times for the music to be turned down. We even spoke with the manager as our family could not hear what each other was saing. We were told that corporate had the musicc turned to the level and that corporated wanted the music blaring! Listen up folks, your restuarant is NOT a night club. Turn the music down! The food's great, but the music is way too loud.Texas Roadhouse
Date: 07/08/2024
Hi Tam, thank you so much for reaching out regarding our music level. Although we are known for our loud country music, and we do tend to turn it up when it is dance time, we do not want it to cause harm to our guests or make them feel uncomfortable. I will absolutely get in touch with the Managing Partner to make sure the volume is monitored throughout the shift being at the correct level, also, about reconsidering the kicking of the booths or other extremely loud noises.
We hope you will consider us in the future.
Review fromHelen D
Date: 07/03/2024
3 starsHelen D
Date: 07/03/2024
They charged our debit card $62.76. Because they could not get our $50. Gift card to work. Then it did work. So they said they refunded the money to our debit card. It is a month now still no refund. So, the meal cost us over $100. The food was great the service was great,,but now we will never go back. We are 76 and on a fixed income. The $50. Gift card was a gift for Mother's day. We spoke to manager Glenn and manager Carley. They said it was taken care of. We are still out $62,76Texas Roadhouse
Date: 07/03/2024
Helen,
I'm sorry to read your review. Legendary service is a top priority for us, and we are so sorry that we let you down. We have reached out to you via e-mail and hope to hear from you soon, so that we can assist you. If you haven't received an e-mail, please reach out to Guest Relations at 502-426-9984 and reference your Guest Relations case number, GR1067739.
Thank you and we look forward to hearing from you!
Review fromAustin H
Date: 06/23/2024
1 starAustin H
Date: 06/23/2024
Kyle F****, the manager of the ********* Indiana location argued with my table about remaking a horribly undercooked steak. No one asked for a discount or anything for free. He was simply arguing and making the situation difficult for no reason. Worst customer service I have ever received probably ever at a restaurant. Guy should be fired, but that won't happen and the location will stay horrible.Texas Roadhouse
Date: 06/26/2024
Michael,
We are so sorry to hear about your meal. We always want to provide legendary food and service to our guests, and we let you down. We would like the chance to follow up with you in the next few days. Please give our team a call at 317-588-6271.
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