Complaints
This profile includes complaints for Shady Rays's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 27 total complaints in the last 3 years.
- 15 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased several pair of sunglasses less than a year ago for myself and my family. My sunglasses have delamination on the lenses. I contacted Shady Rays and spoke to their customer service, providing information and sending photos as they requested. After that, I never heard from them again and they failed to respond to any of my requests for replacement.
Business Response
Date: 04/02/2025
Hey there! If you can shoot us a DM on socials we can make sure your issue gets resolved! Not sure what the confusion was the first time but it was not intended. Let us know if we can do anything else for you in the future!Customer Answer
Date: 04/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ************If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:03/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased pair of mens tortois shell sun glasses with brown UV lense April of 2024, have lost glasses, also purchase wife female sun glasses about 1 month later, and recieved a bonus pair of glasses. Tried to file a missing glasses report to Shadyrays, says they can not find my email? Seems that they want style from lost glasses, or tracking info..... That was not retained. Seems like this company is scamming people promising free replacements, but default to cant find order on replacement web page..... SCAMBusiness Response
Date: 03/17/2025
The customer attempted to file a Lost Warranty Claim via the automated replacement portal on the website. The email was not recognized and showed no orders eligible for replacement. The customer did not reach out to our support team to receive additional assistance, so we were not aware of the issue they were having in order to assist further. Based on the information provided in the claim, the previous orders have been verified and items are eligible to be replaced. We can contact the customer directly or they can reach out to our team at [email protected] to manually file a replacement request. Please let us know if there is any other information needed or if we can answer any questions.Initial Complaint
Date:01/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Shady Rays Ordered a pair of prescription glasses for a Cyber Monday sale. 60% off. The order usually would have been 223.00 with 60% off would have been $89, the site also gave me an extra discount for being a VIP member. I received a email that I only ordered plastic lenses and that I need to pay the difference. came through as a CR-39. I have a screen shot of my order item details before I ordered them, that photo includes the polycarbonate, anti reflective and progressive lenses. I was told I didn’t add my add on as a “polycarbonate”and that they would send me a new invoice. Then I was told that there was a ”GLITCH” in the computer system, and your new total is regular price less 30%. Which would be roughly $233.00 If you have a computer glitch on your side, that is completely not the customer’s fault, The total came up on my side correctly with a 60% discount. I was offered to give me 30% off with an additional 5% VIP, then I then was offered 40%. I never requested to have my order canceled. I did however request to have it filled at the price that I ordered them under the cyber Monday sale, computer glitch or not. With that being said I have contacted the company several times and told that I’d get a call back. I did receive a call back from a manager around the 20th of December, There was no phone number or contact name given to return a call. I emailed again, I was told the manager would give me a call after the holiday (Christmas). It has been 54 days since cyber Monday that I ordered these glasses. Today January 23 another month later, I finally received a phone call after several emails and spoke to a manager. The manager herself told me exactly everything that the optical department had told me that there’s nothing that they can do but give me a 40% discount. I do not believe that this is good business as I paid for 60% off and should receive what I paid for and nothing less.Business Response
Date: 01/29/2025
The Cyber Monday sale was 60% off regular shades and 30% off prescription, with a banner clearly stating prescription was 30% off only. The customer did intend to order her add ons but due to a glitch in our system everything but the basic prescription frame was removed. When the customer checked out she only paid for the frame, regardless of what was intended to be paid for, that was all she purchased the frame. Our team reached out to let her know that she did not have the other add ons and that we could send her an invoice but we could only provide the Cyber Monday discount of 30% plus an additional discount for the trouble totally 40%. Our team sent her an invoice for the additional items that were not paid for on the original purchase, she refused to pay the additional amount. The difference was not paid so the order was canceled and refunded to the customer. A manager on our team called and explained the situation as described above and let the customer know that we can offer our best discount of 40% off, we have never offered a lower discount on prescription. The screenshots provided show in the image, ********* the confirmation of what was actually paid for by the customer. We cannot provide items that were not paid for. We understand her frustration and we offered her our best discount.Customer Answer
Date: 01/29/2025
Complaint: ********
I am rejecting this response because:
I was not told that the sale was only 30%. I clicked the sale ad, Picked prescription nowhere did it ever say that it was only 30%. First email I received after I ordered was that my lenses were in plastic only not polycarbonate lenses, please pay the difference, Then followed by another email that said that I didn’t have any add-ons. Then sent another email saying there was a glitch in their system. My order was canceled by the company not by me. My order also had the name of the frame following RX which means prescription, Also adds a disclaimer that the RX spectacles will take longer than regular non-prescription sunglasses. I was never contacted via phone by a manager until I called and it took exactly a month for her to call me back. The amount of the manager offered to me was 5% more than I would normally get for the 30% with a VIP automatic extra 5% sale. I feel with the company’s glitch in their system and them admitting it that it should be a little bit more than 40%, I added all the items to my cart correctly! Especially with the way, they treated me from the very get-go by changing why they were charging me more in several different emails. The company blatantly accused me of knowing better maybe the company should do better.. .
Sincerely,
******* *****Business Response
Date: 01/31/2025
Attached are images of the banner that was on our Prescription page for the Black Friday and Cyber Monday sales, where it clearly shows the sale was for 30% off Prescription items. 30% off was not only prominently displayed at the top of the screen on the prescription ordering page, but the 60% banner also showed UP TO 60% off, it was not a promised sitewide 60% discount. The customer was given the option to pay the difference for the add-ons needed or we could cancel the order as it could not be completed in the state it was submitted, the customer refused to pay the invoice so the order was canceled and refunded as we did not want to hold on to funds without providing product. Attached also are order confirmation screenshots, one of the customers previous optical orders and this one that is the basis of this complaint. Where you can see the difference in not only the cost but it also shows how an order appears with all the add-ons for prescription. As stated in the previous response, we cannot provide items that were not paid for, the customer refused to pay for the add ons that were not on the original order so the order was canceled and refunded. We offered 40% off which is the highest we have ever offered on RX.Customer Answer
Date: 02/06/2025
Complaint: ********
I am rejecting this response because:
Once again, when I was sent the advertisement, I clicked Rx, and ordered the RX which is a pair of prescription glasses. I never saw anything on my part that said less than 60% off. I added all my options to my cart, I was not informed that the options were not included until after several emails! I was informed in the first email that the order didn’t include polycarbonate only plastic lens.. Polycarbonate is a material not an entire list of options. I never refused anything, the lab cancelled my order straight from the beginning. I was never informed that I only ordered a frame on their part until like the third email when they stated it was a glitch in their system. I did however simply state that I have proof on my side that I ordered an entire pair of glasses, I added all my options on my side. The company’s response to me was that they had a glitch in their system and that I had to pay for my options. Again I never cancelled my order, the company acknowledged it was their fault but now is accusing me of canceling. I am disgusted with the customer service as all the emails leading up to a poor offer due to a glitch in their system.The offer was not offered to me before the cancellation on the company’s side but weeks after, not to mention several phone calls to even speak to a manager almost 2 months later! Then I was offered a 40% off…With this being said, the company’s lack of the honesty leading up to the offer is absolutely ridiculous. Shady Rays blatantly admitted to a glitch in the system and should have honored the order as it was ordered .Sincerely,
******* *****Initial Complaint
Date:01/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Failure to deliver purchaseCustomer Answer
Date: 01/13/2025
Complaint: ********
I am rejecting this response because:So on short ordered on 12/27
Was shipped quickly. Was lost by carrier, still lost by carrier
On Monday they responded to request for refund and was told. We will expedite the shipment.
Tues, Wed, Thursday Nada
Friday I get an email the order has been placed and today Still I have no updated order with the shipment information
Very un happy with the service and being mislead on the shipment
Still waiting for my shades
Sincerely,
******* ****Business Response
Date: 01/29/2025
Hi *******! I truly am sorry for the delay in shipping with your item, our local carriers are seeing delays even now. It does look like your order was delivered on the 22nd. **************************************************************************************Customer Answer
Date: 01/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:01/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My complaint is about Shady Rays unethical business practices in regards to their ratings and reviews on their website. After receiving my order I posted a very thorough 3 star review, as I was satisfied yet disappointed with my order. I was informed I'd be sent an email to confirm the review actually came from a customer, as I understand. I received no such email and my review is not on the site, so I did some research and figured out they used to post all reviews but now only do if they're 4 or 5 star. If you look at some of their more popular designs they'll have like 8000+ reviews. If you filter to only show 1, 2 or 3 stars there will be some, but the most recent will be late 2022/early 2023. But the 4 and 5 star reviews continue all the way up to now. None of their new designs have reviews lower than 4. I don't believe it's possible that my review just got lost in the system somehow, and that they haven't received another single review lower than 4 stars in the past 2 years, out of thousands and thousands of reviews.Business Response
Date: 01/29/2025
Hi ******! We're so sorry for any confusion here. We do post all our reviews on our site aside from any with foul or inappropriate language. We do have a delay on our lower rated reviews so our team is able to view and respond to each and every one to make sure our customers are taken care of. I assume you are referring to the Mojave shades you have on your most recent order, those shades have very little reviews due to the newness of the product. I have looked into this and it's showing that it's published on the back end but I don't see it on the site. I've escalated this to support with our review platform. I'm so sorry this has been your experience and we hope to get this fixed as quick as possible.Initial Complaint
Date:01/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered sunglasses and a case. Never received the item. I reached out two different times to the company to get an answer. They told me the shipment would be resent. I asked for my money back and they didn't acknowledge that, they just said they would resend the items. I have disputed the charges with my bank and will not order from Shady Rays and will discourage people from buying from themBusiness Response
Date: 01/29/2025
Hello ****! We are so sorry for the delay in your item arriving so late. It looks like the reshipment was delivered on the 14th and I have also processed a refund for the trouble with your order. Again we are so sorry for the delay. Please reach out if you have any questions.Initial Complaint
Date:09/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Emailed for a craftmanship warranty and they told me to choose what I wanted when it was in stock and then I would get them. Then they took that back and now are trying to charge me. This is a scam of a company.Business Response
Date: 09/19/2024
At SR we have two types of Warranties: Lost & Broken requires a processing fee, Craftsmanship does not as manufacturer defects are covered 100% by us. On 6/13 we received a Lost & Broken Replacement Request reasoning listed “left temple piece broken/separated”. We informed CX style had been discontinued and an alternate replacement pair of equal or lesser value would need to be chosen. We recommended waiting on a New Launch in Sept. An agreement was made to replace the Ventura’s with the Mojave, as per our Lost & Broken Warranty. On 9/12 the Mojave Amber Tortoise pair were chosen as replacement. An approval link was sent with a total cost of $16.89 which is the processing fee for Lost & Broken Warranties. CX stated there should not be a charge or fee. We req. photos of the shades to determine the damage was due to a Craft. Issue to replace at no cost. CX stated they did not have a photo of the shades, they had been disposed. As per our policy, we do require a photo for our records and to determine the damage caused was not due to normal wear and tear. Without a photo, shades can still be replaced, however it will only be covered under the Lost & Broken Warranty. CX stated they did not feel entitled to pay for the replacement. Ticket closed. On 9/16 we received an email with a photo of a pair of SR glasses stating the uneven frame in the photo was a Craft. defect and should be replaced at no cost. Upon review, it was determined the photo sent had been copied from a Review on ********** and was not an original photo. This was confirmed via ****** Image Search. With the clear intent to file a fraudulent claim, we were no longer willing to replace the shades in any fashion. The CX was then informed if the shades in the photo were the shades of question, they could be molded/bent back into shape as the material is more malleable than our other frames, but unfortunately we would not be able to replace them under our warranty. The CX disagreed and the ticket was closed.Customer Answer
Date: 09/23/2024
Complaint: ********
I am rejecting this response because: i was never informed at the very start on 6/13 i needed to send a picture and was tired of having malfunctioning laying around for so long. also no one told me that they could be molded back into shape. but whatever, i am not supporting a business that tells me i am fradulent when i am the least of that. never been happy with the way the company has treated me as customer.
Sincerely,
****** ********Business Response
Date: 09/25/2024
We apologize that your experience was not as expected, however like any business, it is imperative that we stand behind our policies 100%. Unfortunately, due to the aforementioned circumstances, we are unable to approve any warranty replacement requests.Customer Answer
Date: 09/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ***********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:08/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Shady Rays has a 100% protection on craftsmanship of all their frames. I have been a long time customer and they have honored this guarantee with replacing my damaged or broken frames before. But now they are not and saying they don’t have the frames I purchased in stocked. I don’t know how that is my problem. They keep trying to force me to make a new purchase. I have always recommended them to others but they have changed. They mentioned that my purchase was 2 1/2 years old. I think that is their issue. They no longer want to honor their lifetime promise. I need my glasses to see properly. Here is the agent’s response: Hey ****! The lenses have different dimensions, they would not fit into that frame. I've very sorry, but that model of the Titan was discontinued and we no longer have that frame in stock, not even in the back. Since your order is two and a half years old, we are unable to remake it for free. However, the deal that ****** offered you would have you only paying for brand new lenses, with your updated prescription, and a new one year broken protection, and scratch protection. ***** * Senior Optical Division Manager Team Shady Rays ************* @ShadyRays I have the lenses I just need a frame so I can see properly. Your company as big and with extend of vendors and connections should be able to get me a frame. Anything short of this is absolutely unacceptable.Business Response
Date: 08/27/2024
Hello,
We do list this in our PRescription Policies - What Items Are Not Covered by the Program?
The Prescription Eyewear Replacement Program does not cover damage to or loss of non-prescription shades, sunglass readers, non-prescription blue light glasses, snow goggles, or React lenses and frames. This Prescription Eyewear Replacement Program also does not cover apparel, accessories, mystery pairs, or complimentary products received through promotional activity. Items purchased from websites or sellers other than ShadyRays.com are not covered by the Prescription Eyewear Replacement Program. Items damaged more than one year after purchase are not covered by this program. The Prescription Eyewear Replacement Program does not cover loss of prescription eyewear.That aside we did offer to refund the $20 frame charge back to you once the order has been placed and also offered 30% off the new lenses, which is the highest discount we can offer on prescription.
The frame being discontinued was just a note that a different frame would need to be chosen, the new lenses would have needed to be purchased either way.
Customer Answer
Date: 08/27/2024
Complaint: ********
I am rejecting this response because:I am not asking to replace the lenses. I have the lenses. I need a frame for the lenses that are covered with your lifetime warranty. They could be frames for sunglasses and not prescription as they usually are. In fact the pair that broke were frames for sunglasses that the lenses were fitted in. All I need is a frame that fits the lenses that I have already. I saw my optometrist and lenses that I have are perfectly fine and my eyesight has not changed. Therefore, the comment about the lenses have to be changed anyways is baseless. Please honor your lifetime warranty on the frames and send me another one. I need to wear those glasses while I drive and right now I can't and I don't see well. This is going to become a liability issue soon. Thank you.
Sincerely,
**** *******Initial Complaint
Date:08/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I initially purchased 2 pairs of glasses on July 31st. I had high expectations as a long time ***** customer. I was sadly disappointed when both pairs of glasses had a manufacturing defect that made them unusable right out of the box. No worries contacted customer support and setup a return. What I got it was a bonus credit to purchase another pair. I decided to upgrade to the color rush trading 2 pair for 1 in hopes of higher quality. For this i had to pay eevn more money. These too suffer the same polarization problem. I again spoke to customer service and was told I could return them. When I asked about a refund for shipping costs I was told there was nothing they could do. The rep was very short in emails and could care less about the issue at hand. I left adequate reviews of all 3 pairs on Shady Rays website and all those reviews were screened and blocked from being posted. Sad that what I thought was a reputable company with great customer service is "Shady" to say the least.Business Response
Date: 08/15/2024
Hello there! Typically it is our policy to not refund shipping but we can make an exception this time. The shipping cost was $5 for just the one order, the exchange order did not incur any shipping costs. It looks like in our system both order have been returned and fully refunded aside from the shipping cost. I'm not sure where the $100 comes from but I will get the $5 processed that is left over from the refund. Please reach out to our team if you have any questions! So sorry for any confusion here!Customer Answer
Date: 08/16/2024
Complaint: ********
I am rejecting this response because:I have not received a refund for thr case that was also returned
Sincerely,
***** *****Business Response
Date: 08/21/2024
I'm so sorry I'm not seeing anything else to be refunded, everything looks to be refunded in full on our end. I've attached a screenshot for reference of both orders being completely refunded. I hope this helps please let us know if you have any questions.Customer Answer
Date: 08/25/2024
Complaint: ********
I am rejecting this response because:
There is no refund of this amount plus tax only the 5 plus shipping.
Sincerely,
***** *****Initial Complaint
Date:07/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 06/17/24 I placed an order for a pair of sunglasses. The order was confirmed via email. On 06/18/24 I received A second email with shipping information. Since that date, the estimated arrival date has been pushed back a day every day. On 07/02/24, I contacted Shady Rays customer service via email and was told that they could not do anything because the order had already been processed and was sent to the carrier. On 07/03/24 I called Shady Rays customer service but my call was unanswered. I left a voice message and my call was never returned. On 07/05/2024, I contacted UPS and learned that the package was received by them and on 06/20/2024 was turned over to the US Postal Service for Delivery. I have attempted to contact USPS and only learned that they have not received the package, I again attempted to contact Shady Rays but they are not answering emails, text messages, or phone calls. At this point I believe the package has likely been lost in the shipping process and I feel Shady Rays should be responsible to resolve this issue with the carrier as they contracted them to ship the product. At a minimum I would like to have the product I paid for to be replaced or refunded by Shady Rays.Business Response
Date: 07/08/2024
Hey there! We are so sorry that has been your experience. With our sale we have been backed up for the last few days but we will respond to every incoming inquiry. For that issue we would be more than happy to get a reshipment set up for you! I'm so sorry for the delay with your order and getting back to you! We will reach out to you asap!Customer Answer
Date: 07/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ***********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.
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