Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  GE Appliances

  8146 State Rd Burbank, IL 60459

  
• 

  GE Appliances

  5076 S 108th St Omaha, NE 68137

• 

  GE Service Management, Inc.

  PO Box 100 Rapid City, SD 57709

• 

  Haier Appliances

  PO Box 1780 Rapid City, SD 57709

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my home in September 2024 and it came with a brand new washer and dryer (both under warranty). Since then the igniter on my dryer has broken 3 times causing me to be without a dryer for multiple weeks at a time. This last time I haven’t had a dryer for 2 months. The servicer came to my house and deemed the dryer unrepairable. I have been on the phone with GE multiple times within the past week and they have said over the phone that I would be getting a new dryer. Now today 5/7/25 they email me that they can replace the part again or I can buy a new dryer at a discounted cost. I let them know that I would like a new dryer under the warranty since the same part has broken three times in less 6 months (September-April). They are unwilling to work with me, and are constantly giving me conflicting information each time I speak to someone on the phone.

  

  Business Response

  Date: 05/12/2025

  Thank you for the opportunity to review complaint ID: ********

  I'm sorry to hear of the frustrations this consumer has had with their gas dryer. 

  We tried reaching out to discuss this further, but we had to leave a voicemail. 

  We will continue to reach out in hopes for a quick resolution. 

  Customer Answer

  Date: 05/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a washer and dryer from Home Depot on 4/9/25 ot was delivered on 4/19/25. GE dryer GTD58EBSVWS. Less than 1 week after delivery dryer was not drying clothes and when running made a loud thumping/banging sound. Repair man came out assessed the dryer and determined the dryer needs a new heating element and drum. He also put a huge dent on the top edge of the dryer. I want GE to exchange this dryer for a new dryer. This dryer is a week old and already causing problems.

  

  Business Response

  Date: 05/06/2025

  Thank you for the opportunity to review complaint id#******** dated 5/5/2025

  
  Please be advised that I have spoken with Mr. *********, and we have decided to replace the GE Appliance dryer for him.
  
  Please contact me if you have any additional questions regarding this matter.

  
  

  Customer Answer

  Date: 05/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a GE refrigerator with a simple problem. I installed an R/O system and wanted to bypass the refrigerator filter to restore proper flow through the dispenser. So I installed the GE Bypass plug as instructed. Now I get an "Err" message and no water. After filling out three contact forms which received no response and four phone calls. No one in GE knows what the "Err" error message is and how to address it. Know one knows why the their own GE bypass plug does work or what to do about it. No one has any interest in tracking done the solution. One GE technician suggest I hired a repairman to come and look at the refrigerator at my expense. How would a repairman know how to fix it, if the GE technician don't know. I would assume that since their filters have a chip in them to force you to buy their expensive filters, that the plug would need one as well and since the plug they sold me send an error message, it must be missing the chip. But they won't send me another plug.

  

  Business Response

  Date: 05/05/2025

  Thank you for the opportunity to review complaint id#******** dated 5/3/2025

  I have communicated with Mr. **** and agreed to mail him a new bypass plug for his refrigerator.
  
  Please contact me if you have any additional questions regarding this matter.

  Customer Answer

  Date: 05/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They sent a new bypass plug which works as it should. I don't know why all of the other customer service representatives couldn't have sent the part. But the issues is resolved.
  
  Sincerely,
  
  **** ****

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march 22,2025 I purchased a washer and dryer from Home Depot. I had a situation where they sold me it when they knew they couldn’t hook it up so I was going back and forth with them for that situation where I didn’t take my dryer out the box. Once I did the dryer didn’t start. Home Depot told me to call he because I don’t have a warranty with them but I do have one with ge. I called ge and they send me a technician that said I needed a motor. They ordered the motor and was supposed to to come to replace it. Once another technician came he said it wasn’t the motor it a defective part in the dryer and it’s a manufactured problem. He said they need to replace it but once he gave me the service # to give to them they said they not replacing but he can fix it. He was suppose to order the part then but no. They gave me another appt and that appt he call and said did they replace it and once I said no they said you suppose to replace it today he said let me give you a callback so I can see why they didn’t replace it. He never called back and he ordered the part that day they told me once I called to ask why he didn’t come. He ordered the part that day when it should have been ordered and replace that day. So they made me another appt and that appt came and he was a no show and when I called them to see where he at they said he in route to me but never came. I called back they was closed. I called the next day and they keep giving me another appt day but it’s still not getting repaired and can’t get no one to repair or trying to help me get it repaired. I bought this so called new dryer and I never got any use out of it and spend over 600 dollars and they not trying to help. I need help I don’t have money to waste and have kids that need to have their clothes dried. I’m still using money to take them to the laundry and I shouldn’t have to when I bought the dryer. Please help

  

  Business Response

  Date: 05/02/2025

  Thank you for the opportunity to review complaint id#********* dated 05/02/2025 
  Consumer has been contacted. An agreement has been made between the consumer and GE. 
  
  Please contact me if you have any additional questions regarding this matter.

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over a month-long unresolved repair/replacement issue with a broken GE gas stove. • On 11DEC25, I purchased GE Gas Range GGF600AVBB (SN GZ090677Q) from Lowes (Invoice 75746) in Goldsboro, NC, for $800.63. • Problem began April 5, 2025. Despite multiple calls and interactions with GE representatives, no progress has been made due to the unresponsiveness of GE and US Appliance. Below are interaction dates w/ Lowes, GE and US Appliance with results: • 5APR25 – No one to answer call. • 7APR25 – Called talked to ***** who transferred me to ******* (Case Mngr). ******* made appt. with US Appliance for 9APR25. • 8APR25 – US Appliance inspected stove. be in touch 24-48hours. • 9 &13APR25 – called US Appliance. Left msgs, no call back. • 15APR25 – Called GE to for repair status. GE attempted contact w/ US Appliance by email/calling. No answer. • 18APR25- Called GE status. Talked to Melissa (CSR) and Laura (CSR Manager), told GE won't consider replacing stove until 25 days have passed with no repair. Asked GE to reimburse of the increased costs of our family having to order food b/c stove not working. Offered a gift card as “good faith gesture”. • 18APR25- Asked Lowes to stand behind their product and make this purchase right so I could have a working stove, they work w/ GE on defective stove. Manager offered $100 credit toward the purchase of a new one wouldn't exchange stove. • 22APR25- original case manager from GE called. No update on repair, bawled me out saying they don't having time to deal w/ me. Said I could have talked to anyone, it didn't have to be her. I explained I had talked to others. o ******* (Cs Mngr) unable to get a status from US Appliance. offered a partial reimbursement ($250) for a self-arranged repair or restarting the service process, further delaying resolution. I feel wholly unsupported and burdened by the financial and emotional strain of not having a working stove, especially with a sick child and recent holidays.

  

  Business Response

  Date: 05/09/2025

  The complaint was submitted on 5/1/2025 and was assigned an ID of ********.  

  GE Appliances has authorized a replacement for the consumer.

  Customer Answer

  Date: 05/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a ice maker for over 600 dollars and it stop working in a year and it stop working and I tried calling and they was rude

  

  Business Response

  Date: 05/05/2025

  Thank you for the opportunity to review complaint ID: ********

  I'm sorry to hear of the frustrations this consumer has had with her OPAL ice machine. 

  Our team tried reaching out to her via email where they have requested a proof of purchase, pictures and a few other items before proceeding with her claim. 

  They are still waiting to hear back from the consumer they can move toward resolution. 

   

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday 04/18/25 we purchased a GE PROFILE refrigerator from Home Depot At Gulfport MS. This was delivered early, 7:30 am, today Thursday, 04/24/25. It was discovered later that the water was not working, we could not dispense any water and the ice maker was not filling with water to make ice. We texted 38689 at 12:10pm, to report the problem. We explained what was wrong and requested someone to come out to fix problem today. We were told that the earliest they could have someone to come out was Saturday, 04/26/25. They explained that they were not able to schedule same day services. This was not acceptable for us. Between me and my husband we were transferred or given another phone number multiple times. GE stated that it was Home Depot's responsibility to assist us in correcting the problem, while Home Depot stated that it was GE's responsibility. We were told that if the refrigerator was defective we only had 48 hours to have it replaced. The available appointment Saturday, 04/26/25 is over the 48 hour time limit. When we requested the GE Profile refrigerator to be replaced today, 04/24/25, we were told that they could not replace it until it was determined to be defective during Saturday 04/26/25 appointment. At this time we had had enough, we requested that they come pick the refrigerator up. We were told that they could not pick it up until Tuesday, 04/29/25 and that we would not get a refund until the refrigerator was processed. Meanwhile we are without a refrigerator.

  

  Business Response

  Date: 05/01/2025

  Thank you for the opportunity to review complaint id#******** dated 4/25/2025

  Consumer had installers over to her home April 26th, they had to turn on the ice maker. Everything is working fine per consumer. 

  Please contact me if you have any additional questions regarding this matter.

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE Washing machine in December/January that immediately had very serious problems. To date, GE refuses to handle the issue even though it is clearly under warranty.

  

  Business Response

  Date: 05/05/2025

  Thank you for the opportunity to review this consumer’s situation on complaint id#********.
  
  Please be advised that GE has spoken with Mr. **** and have decided to replace the washer, due to it not being cost effective to repair. 
  
  Please contact me if there are any other questions or if I may be of further assistance.

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Microwave, 2 months from purchase went bad. Called GE. They said they'd only give me $102 on a Goodwill certificate. I said I paid 180.34. she said send receipt picture and did. I got that amount. I attempted 3 times to order on 3/30/25. Their system glitched 3 times and my card was charged twice. One was returned that day, the other 4/2/25 for no reason. Card is valid . Meanwhile they hiked prices and I was told it would be adjusted, just order another. I did but it totaled 214.75. I called and consumer relations was rude. Said "we won't give you more than what you paid minus taxes". I said I understand that, but I tried 3 times before the price hike to order, and GE site glitched and returned to my card $186.83 twice for no reason. Now I will be out 27.92 more because of trouble on your end, which was confirmed by my credit card company! All because of their inferior appliance 2 months old. She would not budge, and I have been told by multiple representatives false information of what to do, who I should order from, who can help me with my problem and make adjustments. They sent me to Bodewell, GE Appliances, told me I should have ordered from myappstore, because they're a lot cheaper (after I had already ordered from geappliances.com when told to)!! I have 3 case numbers, multiple hours on the phone, total confusion, and it will end up costing me around 30 dollars to get my microwave replaced under warranty. This company seems to not care one bit, is unable to keep anything straight, and refuses to make customers whole. It should never be this difficult. It's insane.

  

  Business Response

  Date: 04/22/2025

  The complaint was submitted on 4/21/2025 and was assigned an ID of ********.  

  GE Appliances has reached out to the consumer and resolved the issue.

• Initial Complaint

  Date:04/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a café by GE appliance. The first is the 36 professional all gas range and the second is their fridge to match. We have a multiple occasions. Try to escalate to them to get both remediated as both have not been working for months. When you fill out the form to try and even get a service they're charging for transportation fee before they'll even come and look at the fridge and oven. The oven will work sometimes but does not heat up on every occasion to the temperature. It states it should and half the burner stopped working. The fridge has to be in a much higher setting to get a cool temperature. The filter works on and off and the lights keep going off.

  

  Business Response

  Date: 04/22/2025

  Thank you for the opportunity to review complaint id#******** dated 04/19/2025
  Consumer’s service call has been scheduled with a GE Bodewell technician for 04/29/2025 between 8-12. 
  
  Please contact me if you have any additional questions regarding this matter.