Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  GE Appliances

  8146 State Rd Burbank, IL 60459

  
• 

  GE Appliances

  5076 S 108th St Omaha, NE 68137

• 

  GE Service Management, Inc.

  PO Box 100 Rapid City, SD 57709

• 

  Haier Appliances

  PO Box 1780 Rapid City, SD 57709

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered dishwasher directly from GE Appliances and it's been replaced 3 times and still doesn't work (all under manufacture warranty), and even flooded our home when replaced 2nd dishwasher due to technician not connecting water lines (damaged our brand new kitchen). They replaced 3rd one on 12/1/2022 (due to leaking and causing water damage to our cabinets again) and it flooded during the 1st cycle. The incident number is ********. Here are just some GE case numbers to reference the lack of customer service and product quality ********* ********* and original BBB complaint ********* The parts on are backorder until mid-January,. We want a new replacement ASAP. This needs resolved ASAP, as we've never had a correctly working dishwasher.

  

  Business Response

  Date: 12/14/2022

   Thank you for the opportunity to review complain* *********** ***** **********

  
  Consumer product is covered under the one-year functional repair warranty. The parts have been delivered and consumer is schedule for service on 12/21 between 8-12N.
  
  Please contact me if you have any additional questions regarding this matter.

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The service repair team messaged last minute that a technician is sick and no others are available until January 4th. This is unacceptable. ******** ******* ** *** *** *** *** ********* **** **** *********** ****** ******* **** *****
  
  Regards,
  
  **** *******

  

  Business Response

  Date: 12/28/2022

  Thank you for the opportunity to re-review complaint *********** ***** **********

  
  A GE Factory Service was out and completed the repair on this consumers dishwasher on 12/21/22.
  
  Please contact me if you have any additional questions regarding this matter.

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2022 purchase, unboxed November 2022. Box not damaged, product smashed and destroyed. Took months to remodel kitchen and did not remove from box till time to install. Obviously product was destroyed before boxing. All packing materials were in place and undamaged.

  

  Business Response

  Date: 12/14/2022

  Thank you for the opportunity to review complaint ID: ********* 

  I'm sorry to hear of the issue this consumer has had with their GE microwave.  

  Although the unit was not fully inspected or returned in the specific timeframe, we will try to resolve this the best we can with the consumer.

  Once the additional information is received, we will bring this to a fair and reasonable resolution.

  Please contact us if there are any further questions or concerns.

  Sincerely,

  Executive Consumer Relations 

  Customer Answer

  Date: 12/16/2022

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  Better Business Bureau: I will accept the proposed settlement when I receive it.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
  

  ---

  
  
   
  

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/10/22 - purchased a dishwasher from online GE Appliance Store, paid for installation & haul away 9/21/22 - dishwasher delivered & INSTALLED 10/24/22 - started dishwasher, woke up to flooded kitchen and basement. Kitchen/basement destroyed b/c of flooding, in process of tearing out 10/25/22 - called GE, said they don't replace and only repair (dishwasher 3 weeks old at this point) 11/2/22 - GE repair man came out, said it was a faulty drain motor, sump motor, bad gaskets, told me "GE sent you a lemon", couldn't fix 11/2 - 11/7/22 - more calls to GE to replace b/c defective, RUDE GE people, said no to replace 11/8/22 - Found # for GE Consumer Relations, got a woman who got a replacement dishwasher ordered and on it's way 11/23/22 - Replacement delivered (by the same company as in Sept) delivery guys told me they weren't told to install or haul away old/defective one, just deliver 11/23 - 12/2- 9 hours combined on hold trying to call GE, spoke with woman on 12/2, told me GE doesn't install hard wired dishwashers, I told her I paid and they installed in Sept., was called a liar, told her GE needs to come install, like paid for & done in Sept., was told it was my problem, asked to speak with a manager, was told managers don't speak with customers but would call me back in 4-5 days, no call back. Woman was rude & disrespectful, told me "this dishwasher is your problem now" 12/2 - 12/9 - combined 5 hours on hold, spoke to woman on 12/9, again told GE doesn't install hardwired dishwashers, told her I paid for and had it installed in Sept and this replacement needs to be installed, was told there was nothing she could do, that I need to figure it out. Asked to speak with a manager, was told she'd give them a message, said I was told that last week and still waiting for a call, was then told "you can talk to whoever you want, we aren't going to install the dishwasher". My only fault was buying a GE dishwasher from GE!

  

  Business Response

  Date: 12/20/2022

  Thank you for the opportunity to review complaint id#******** ***** ********** 
  Delivery agent agreed to send an experienced team out to correct the install on unit. A voicemail was left with the consumer about details. 
  
  Please contact me if you have any additional questions regarding this matter.

  Customer Answer

  Date: 12/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed The first VM he left stated that he was working to figure out why the dishwasher was installed in September and wasn’t in November but he would follow back up with me. The next day I received a VM from the same gentleman.  He said he was sending a “more experienced team” out to install the dishwasher and to expect a call to set up the install.  I took ANOTHER day off from work (now the 5th day I’ve had to take off from work because we stupidly purchased this dishwasher from GE in September).  I received a call the night before, said to expect “delivery” between 1:00 & 5:00pm  At 8am the morning of I received a call from the company saying they were 11 minutes away and decided to come to my house first.  They backed their truck in the driveway and began unloading a box.  I went out to them and said this was for a dishwasher install only and the dishwasher was already inside the house.They asked why I had a dishwasher already. I told them this was simply a hard wired installation to which they replied they don’t do that.  They asked if I wanted the dishwasher that was on the truck, I told them no.  They were visibly upset and annoyed.  They then told me that I would have to call GE again myself…..and then told me “good luck, you’re gonna need it” and that they think GE appliances are bad but their customer service “sucks”. I’ve been trying to call GE Appliance Store since that day in hopes to talk to Eric, the gentleman that left the two messages, or anyone at this point.  I am now going on 23 hours on the phone trying to get someone up answer the phone/talking to customer service/being put on hold by customer service.  No luck yet getting a human to answer. 

  Regards,
  ****** *****

  

  Business Response

  Date: 01/03/2023

  Thank you for the opportunity to review complaint id********* ***** *********** 
  Consumer was contacted by the GEA Store, whom she disclosed her concerns. The store refunded her $150 for having to hire a plumber to get it installed. 
  
  Please contact me if you have any additional questions regarding this matter.

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This involves my GE Dishwasher. It has completely malfunctioned after being installed less than 5 months. This is the third GE Dishwasher that has malfunctioned this year. The first was out of warranty (only a year), the second I returned after 2 days of use because after I hooked it up, the drying function didn't work. This third one is supposedly their best model: GE Profile w/ Stainless Steel Interior. Model: ************. I submitted a claim on 12/6 and was provided a claim number, with a promise that I would hear back within 24 hours, then it was changed to 48 hours. Both of those windows has closed and I've yet to hear back. In looking at General Electric's ******** page, it's clear that there are MANY, MANY people that are experiencing issues and are just getting a bunch of canned responses, but their appliances are not getting fixed. I want a replacement ASAP. I didn't buy a dishwasher to simply be placated with copy/pasted responses from General Electric when the appliance breaks, and then wait for weeks and months to get someone out here to fix it, and then wait additional weeks and months for parts to show up. So, you might think I'm overreacting to be sending this after 48 hours, but I'm not. I see MANY other people who are experiencing the same thing and I'm simply being proactive, because I don't intend to wait for months to have a working dishwasher.

  

  Business Response

  Date: 12/16/2022

  BBB complaint ********* *********

  GEA has expedited parts to the consumer to service the appliance per the warranty coverage.

  Customer Answer

  Date: 01/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution. Please respond here ONLY] The customer reached out to the BBB and indicated the matter is still not resolved.
  
  Regards,
  
  **** ****

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is tied to BBB complaint I filed last week with ***** **** ********* The original complaint number is complaint ********** ***** denied our claim to have our 11 year old refrigerator replaced. It was denied because the GE Appliances technician that came to our house on 11/11/2022 reported customer abuse of our refrigerator. The technician reported fruit flies in our refrigerator and mold in the kitchen making it an unsafe environment. The technician gave no indication there was a problem to me and he was only in our house for less than 5 minutes. He told me after looking in the fridge and looking behind the fridge that the compressor needed to be replaced or a new refrigerator was needed. He made it seem like ***** would either repair or replace our refrigerator. Instead we were told by ***** that the GE Appliance technician reported customer abuse and an unsafe environment. The kitchen had been cleaned that day. There were a few fruit flies flying around because my 2 teenage sons had left out some fruit but there was no fruit flies in the freezer or refrigerator. There was also no mold. There was a spill on the floor where the fridge sat and I had not had a chance to get it up before the technician arrived. Finally, the technician was literally only in my house for 5 minutes and he forgot to take the refrigerator number. My wife had to provide the information and that is documented with *****. We feel the GE Appliance technician was out of line with his assessment and it contributed to the denial of our claim. We have been part of this home warranty company for 16 years and this was an embarrassing and extremely inconvenient situation to have experienced.

  

  Business Response

  Date: 12/13/2022

  Thank you for the opportunity to review Complaint ID# ******** dated 12/9/22.
   
  I left a voicemail with the consumer on 12/13/22 to discuss their complaint.
   
  ******* ******* 

  Customer Answer

  Date: 12/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
  

  I did speak with ******* from ***** yesterday.  I have no problem with her.  She let me know she had tried to reach my wife and I on 11/30/2022.  We weren't aware she called.

  We're not satisfied with ***** because we feel they quickly gave us back our $150 service charge, waived the $35 cancelation fee and ended our 16 year relationship with them as of 11/30/22.  Obviously, ***** didn't want to work with us after 16 years and didn't bother to investigate the situation with the GE tech or allow a 2nd opinion for our denied claim to be overturned.

  We'd like to be refunded all the money we paid this year in monthly payments to ***** since they didn't provide service this year so we can get our refrigerator fixed or repaired.  I should've been more clear and stated that in my original complaint.  We paid approximately $50 a month for 11 months this year for a service we got denied by ***** or under their previous name, Total Protect. 

  We'd like all our money back from this year so we can get our refrigerator fixed or use that money ($550) to go towards a new refrigerator.  This isn't unreasonable considering this was the only claim we filed this year and was quickly denied.  My wife has chronic health issues and I'm the only one working in our household of four. 

  Repairing or replacing a refrigerator will cost over $500.  Since ***** provided no services for us this year, the least they could do is refund us all our money for this year to help us out with our refrigerator after 16 years of paying them monthly.  Thank you for your assistance with this matter.
  Regards,
  
  ******* ******

  

  Business Response

  Date: 12/16/2022

  Thank you for the opportunity to review Complaint ID* ******** dated 12/16/22.
  
  I am in communication with the consumer and left them a voicemail on 12/16/22 to discuss their complaint. In regards to receiving their money back that they paid *****, I would suggest reaching out to ***** directly. 
   
  ******* ******* 

  Customer Answer

  Date: 01/23/2023

  I'm ******* ******* **** ******** husband.  Our home warranty company (*****) denied a claim to repair our 11 year old fridge b/c the GE tech reported our fridge claim should be denied b/c of customer abuse.  He lied about the situation. We'd cleaned our kitchen before the tech arrived on 11/11/22.  We also cleaned out the freezer and fridge area, removing the shelves. I wasn't able to move the fridge from the wall until hours before the tech arrived.  There was a spill on the floor and I apologized for it. The GE tech was only there for 5 min.  He opened the freezer and the fridge to look in them for only a minute.  He then checked behind the fridge to assess the compressor.  He then tells me the compressor may need to be replaced, which could be expensive or the fridge might need to be replaced.  He finally told me ***** would get back to us on the final decision.  He gave no indication there was a problem. We were shocked to hear from ***** and GE that the tech accused us of customer abuse. This was a lie.  We cleaned in the kitchen.  There were no fruit flies in the fridge, but there were a few fruit flies in the kitchen b/c my kids left some fruit out.  There was no mold in our kitchen.  There was a spill on the floor where the fridge was.  That's it. We'd been a customer w/ ***** for 16 years.  We'd never been accused of customer abuse before.  Our house was built in the 1960s, our fridge is 11 years old and we have two teenagers.  We're insulted by the accusation from the GE tech.  We filed a complaint with the BBB and the ******** ******** ******** ****** for *****.  We're including GE now. GE offered to send another tech but we'd be responsible for repairs. The GE tech started this and is a poor excuse for a tech.  He also didn't provide the info needed from the fridge.  My wife obtained the info the tech should've done.  This is documented with *****. We'd like GE to replace our fridge or offer us a significant discount on a new fridge. Seeks: Exchange

  

  Business Response

  Date: 01/24/2023

  Thank you for the opportunity to review Complaint ID* ******** dated 1/23/23.
   
  I am in communication with the consumer and emailed them on 1/23/23. I explained that because they disposed of their refrigerator, I am not able to offer them a direct discount.

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the Cafe dishwasher at geappliance.com for $1,211.81 on Sep 11 2022, and it was delivered on Nov 6 2022. This new dishwasher is totally not functional. It powers off automatically every time we turn it on. Then we called the customer service and the service tech came on Nov 15 2022 and ordered a few parts that are needed in order to repair the dishwasher. We were told all parts will arrive on Nov 19 2022 and scheduled a repair service on Nov 21 2022. Then on Nov 20 we were told that all parts are in back order and there is no ETA for any of them. I gave them a few calls and the customer service team told me these parts can arrive before Dec 3. So we rescheduled the service to Dec 5. Again on Dec 2 we were called and told again that all repair parts are in back order, and there is no ETA for them. And they promised they will call another warehouse to check the availability of the parts or they will send an replacement to me, and that they will call me back next Monday (Dec 5). Util today (Dec 6) I still didn't get any call back, then I called GE customer service again. The new representative told me I have to wait endlessly until the parts are available and there is no option for replacement, in a rude manner. It's a really bad experience and bad customer service. They sent us a broken dishwasher, ask us to wait endlessly for repair, and refuse to replace it. We really appreciate any help from BBB to get it solved.

  

  Business Response

  Date: 12/09/2022

  Thank you for the opportunity to review ********* *********** ***** *********

  
  The parts for this consumers repair are in transit. Consumer is scheduled for service on 12/23 between 1:00-5:00.
  
  Please contact me if you have any additional questions regarding this matter.

  Customer Answer

  Date: 12/13/2022

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ****
  
  

  Customer Answer

  Date: 12/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  [Provide details of why you are not satisfied with this resolution. Please respond here ONLY] I bought the Cafe dishwasher at geappliance.com for $1,211.81 on Sep 11 2022, and it was delivered on Nov 6 2022. This new dishwasher is totally not functional. It powers off automatically every time we turn it on. Then we called the customer service and the service tech came on Nov 15 2022 and ordered a few parts that are needed in order to repair the dishwasher. We were told all parts will arrive on Nov 19 2022 and scheduled a repair service on Nov 21 2022. Then on Nov 20 we were told that all parts are in back order and there is no ETA for any of them. I gave them a few calls and the customer service team told me these parts can arrive before Dec 3. So we rescheduled the service to Dec 5. Again on Dec 2 we were called and told again that all repair parts are in back order, and there is no ETA for them. Then I filed a BBB complaint, GE responded and finally sent me the parts and scheduled the service for Dec23. 2 techs came on Dec 23, tried and told me they have no idea how to fix it or what parts to order next. And there is no next step provided by ge on how to solve it. This brand new dishwasher is not working since the first day in my house. I have been patiently waiting more than 2 months to fixed it, called the customer service over 10 times and cost me over 10 hours on the phone. 3 techs came and go without any solution. That's really such a bad experience, and caused us big losses on our time and money. Now we can only take replacement and partially refund for this broken dishwasher. We'd really appreciate BBB's help to solve this issue.
  Regards,
  
  **** ****

  

  Business Response

  Date: 12/28/2022

  Thank you for the opportunity to review complaint *********** ***** **********

  
  GE has authorized a replacement for this consumer. The replacement order has been processed.

  
  Please contact me if you have any additional questions regarding this matter.

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ********* GE Appliances, washer November 5,2021. Today December 5, 2022 the washer starting acting erratic during the wash cycle. The agitation sound is really weak. During the wash cycle the rinse cycle light was flashing without ceasing during the entire wash cycle. The spin cycle sounds like grinding bolts, and it shakes during the spin. I called GE and spoke with a representative. With my warranty being just shy of the 1-year mark, I was told my appliance is out of warranty. Appliances are expensive and I am thinking this is the beginning of the failure of my 1-year, 1- month old washer. It would be great if GE would stand behind their product with a replacement/repair of this washer. ***** ************ ****** *********

  

  Business Response

  Date: 12/06/2022

  Thank you for the opportunity to review complaint id#******** *ated 12/05/2022. 
  Consumer’s service call has been concessioned for 12/9/2022. 
  Please contact me if you have any additional questions regarding this matter.

  Customer Answer

  Date: 12/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  The business performed maintenance on the washer, replacing a clutch and belt. The washer is performing in a satisfactory manner.
  
  Regards,
  
  ****** ******
  
  

  ---

  
  
   
  

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a refrigerator ***** ************ *************** March 20, 2022. Several times we have been told an appliance repair service company is/was coming to service it. Every time we have been told GE cancelled the work order. When we told GE a service company came out they told us they did not have a record of it so they did not come out. This has been going on since November 8, 2022. We have been without a refrigerator since November 10 we just keep getting the runaround GE is suppose to be a good service and product, I ate to see there bad service will not buy ge product again if this is how they treat their customers

  

  Business Response

  Date: 12/31/2022

  ***** *** *** *** *********** ** ****** ********* *** ******** **********
  
  The below was sent to the BBB on 12/8/22.  I left a voicemail with the consumer on 12/16/22. The Customer Care Servicer reported the repair was successfully completed.
  
  Parts for the consumer’s refrigerator repair have been ordered and are in stock. We are working to get them expedited to the servicer ****** Appliance. Once the parts have been delivered to ******, they will reach out to the consumer to schedule the follow up repair.  
  
  **** ******   

  Customer Answer

  Date: 12/31/2022

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  ***** ***
  
  

  ---

  
  The repair has been completed 
   
  

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a ge profile dryer from Home Depot. It was set to be delivered a few days later. It was then pushed out another week. After we had the dryer 6 days it stopped working and they will not send someone to even look at it for a week. We want a replacement dryer.

  

  Business Response

  Date: 12/07/2022

  Thank you for the opportunity to review this consumer's situation. 

  I have spoken with this consumer and apologized for the trouble she's had with her new dryer. 

  She is scheduled for repair on 12/9/22 with a GE authorized repairman.  

  I will follow up next week regarding the next steps toward resolution. 

  Please contact me if you have any further questions or concerns. 

  Sincerely, 

  *****

  Executive Consumer Relations

• Initial Complaint

  Date:12/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 3, 2022, I purchased 6 GE, Cafe appliances from ******** ********* ***** ** ******** ** ****** which included a GE Cafe 36-inch counter depth French door Refrigerator for $$3,449.00. In August 2022, the refrigerator was installed in my newly renovated kitchen. It worked fine for a couple of days, however the water and ice dispenser along with the freezer light stopped working. I called GE to have it checked and repaired. They did send someone to repair it but instead they changed the icemaker. A few days later the dispenser and freezer light stopped working again, I called GE again and a repairperson came and replaced some fuses. The dispenser and freezer light again worked for the day, but later stopped working. I called GE again and a repairperson came out and replaced the computer board, but a few days later, the same items stopped working. Again, I called, and this time asked that I be considered to receive a replacement refrigerator. They stated that they would, but they again needed to send a service person to check the issues again. The repairperson came and did in fact replace something and did get it working. I am at the point that I believe this particular appliance is a "lemon" and should be replaced. I have lost faith in it working properly. It was purchased brand new, and I don't feel it should have had the problems that it has had. When I called customer service about replacing it, they said that if it's working, they will not replace it.

  

  Business Response

  Date: 12/07/2022

  Thank you for the opportunity to review complaint ID: ********* 

  I'm sorry to hear of the frustrations this consumer has experienced with her refrigerator. 

  She explained that the unit was finally repaired on 12/1/22 but will continue to keep watch of it. 

  We have offered her an additional year warranty on the unit as a good will gesture. 

  She has my contact information for any further questions or concerns. 

  Sincerely, 

  ***** 

  Executive Consumer Relations

  Customer Answer

  Date: 12/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
  

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