Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  GE Appliances

  Appliance Park Louisville, KY 40225-0001

  
• 

  GE

  41 Woodford Ave Plainville, CT 06062

• 

  Haier

  1356 Broadway New York, NY 10018

• 

  GE Appliances

  1861 Polk St Chattanooga, TN 37408

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a house and did a renovation in January 2021. Our contractor purchased the GE Cafe line of appliances. This included the refrigerator, stove, microwave and dishwasher. It was not installed until May 2021 when we obtained our CO (Cerificate of occupancy). In April 2022, we filed a request for service as the freezer door was forming ice. The first thing that happened was they tried to tell us it was out of warranty. First battle resolved, they conceeded that it was still under warranty. They then ordered a warranty service repair. I can provide dates, but will summarize by saying they came 5 times. On the third time, they decided it needed a new door. Came back the fourth time, installed the door. Next day, ice. Came back the fifth time and said it could not be fixed. Next GE battle, they said they could not replace it because it was past the warranty date! After they ordered the warranty work! That took 2 weeks to resolve. They then said they would replace it. They sent the replacment and the installation was a nightmare. They sent 2 guys who have no knowledge of how to take the doors off to get it through our front door. It took 4 hours and their manager made me sign a waiver saying they were not responsible for damage to our house because we have stairs! The guys themselves told me they did not know how to do it, and that the person who did know how to do it was not with them. It was horrible! Next day, ice on the freezer door of the new refrigerator! I would like my money back and they can take their refrigerator. This has been going on since April! Time off work, time spent having to provide details over again on every call, poor customer service and still a defective appliance. All I want is my money back. They can have the refrigerator! By the way, they now want to send another repair service out. Then they told me there is no one who services my area! There was on the last 5 service calls. They said that that company was not available!

  

  Business Response

  Date: 10/04/2022

  Thank you for the opportunity to review complaint ID: ********* 

  I'm sorry to hear of the issues they've experienced with their GE refrigerators.  

  I understand the replacement refrigerator is now in need of repair and is scheduled for service today, 10/4. 

  I tried reaching out to the consumer today, but I had to leave a voicemail.  I will plan to follow up after today's service visit. 

  Please let me know if you have any further questions or concerns. 

  Sincerely, 

  Executive Consumer Relations

  Customer Answer

  Date: 11/02/2022

  I filed a complaint with you all regarding general electric they did contact the chairman's office. They did assign me a case worker. However here we are two months later and still nothing is resolved and I have to continue to call them to try and get anything done. I've got the same problem as I did when I first started so I don't really know where to go from here other than to C G E to get some appliances that work

  

  Business Response

  Date: 11/03/2022

  I spoke with this consumer today and agreed to pick up the refrigerator and refund her for the original purchase price. 

  The dishwasher will still be serviced when the parts arrive. 

  Please contact us if there are any further questions or concerns. 

  Sincerely, 

  ***** *******

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My frig stopped working in June of this year which was less than a year from purchase so I called ge. They had Noone to fix it so they offered to send a check but the check would go through another company that would pick up my frig and give me the check but that has not happen. I am stuck withe the bill for the new frig and the old frig is still outside my house waiting to be picked up. My case number is ******** with ge. Can someone help me get my money I deserve?

  

  Business Response

  Date: 09/27/2022

  Thank you for the opportunity to review complaint id#******** dated 09/23/2022. 
  Consumer’s check will be delivered on 10/5. This is also the date when the refrigerator will be picked up. 
  
  Please contact me if you have any additional questions regarding this matter.

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 26th, 2022 we had to order a replacement dishwasher because our old one stopped working. We ordered one online from ****'s for $383.90. When ****'s delivered it to us, the water pump was hanging off of the dishwasher and it does not operate properly. We contacted ****'s and they told us to contact GE so we did. They sent someone to look at our dishwasher a week or two later. He said we needed a part so he ordered it. We NEVER heard anything back after that. At this point we're just confused, so we call GE again and ask what is going on. They tell us the part is on back order, but also say that we can apply to have the appliance replaced. We did that and it took an additional 3 weeks to find out they were going to ship us a replacement. On September 16th, we got an email saying that our appliance had been delivered. It had not... So we call GE Consumer Relations A G A I N and they tell us that the dishwasher was shipped to someone else and that it would be another month before they had that exact model again. They also inform us that there is no guarantee that we will receive that dishwasher and recommends we get a comparable one or request a refund. The only comparable one available was apparently going to take an additional month and not arrive until late October, which was also NOT GUARANTEED. So naturally we are fed up at this point and request a refund. We just got an email today telling us that our request was denied. ARE YOU KIDDING ME?! After reading all of the other complaints on here about GE, I'm no longer surprised. I would however like this resolved ASAP without having to sit on an hour long phone call with an incompetent GE rep.

  

  Business Response

  Date: 09/23/2022

  Thank you for the opportunity to review Complaint ID# 18064481 9/22/2022
  
  I spoke with the consumer on 9/23/22 and offered to buyback his GE dishwasher.  He accepted.             
  
  **** ******

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE downdraft cooktop (**********) on January 7, 2022 on Amazon.com. It was out of stock everywhere and I was happy to see it available on Amazon at last. It had issues from the start (had to replace each of the burner unit stems immediately). This past summer, the downdraft vent began to rattle extremely loudly. I called GE, was told the product was discontinued and no parts available, but to have a technician service it and confirm the issue. Had technician confirm. After a lot of back and forth and hours and hours on the phone, GE tells me there are no parts, and there is no replacement unit that GE can provide for this under warranty product. The only offer they have is a buyback, where they refund me the price I paid and take this unit away. There is no other unit that has the features I wanted (a lock and a griddle, among others), as only 3 companies still make downdrafts. I spoke to agents and a supervisor, they all say the same thing. This under warranty unit can only be refunded and taken to be scrapped. All I want is a working unit. I found the needed parts online, they say they cannot purchase those parts for me. I do not want to get a different brand unit that does not have the features I need, and I do not want to pay out of pocket for an already very pricey product that is UNDER WARRANTY. All I want is a working unit, if they refund me and allow me to keep the unit I can purchase the parts and hire a person to fix it. Lack of attempt to help the customer is bizarre.

  

  Business Response

  Date: 09/26/2022

  BBB complaint #******** 9/23/2022

  GEA has authorized a refund, check will be delivered by the agency who will take the appliance, a refund involves a relinquish of the product. The refund deems the appliance no linger usable. Consumer has agreed,

  Customer Answer

  Date: 09/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution. Please respond here ONLY]

  i never agreed to this resolution. I want GE to honor the warranty of a product I just bought in February and contacted GE about this issue in July. Since July, GE has been leading me in circles about this issue. All I want is a repair of my cooktop that is under warranty. There are parts available online, GE could provide me the funds to purchase these parts online and I can hire a repair person to install the part. I do not want GE to take this cooktop and throw it away as there is no other cooktop that has the features I need. There are only 2 downdraft cooktops available on the market and they do not have a child lock feature which I NEED. I have a product that is UNDER WARRANTY. I just need two parts for this cooktop. I need GE to attempt to repair it or provide me the funds to have it repaired myself. I am not accepting your offer of refund and that I have to give up this cooktop. Unbelievable that a company like GE is doing absolutely nothing to help the customer in this situation when a product is under warranty. Can you please 1) purchase the parts elsewhere and provide them to me, 2) refund a portion of the purchase price so I can buy the parts myself? 

  
  Regards,
  
  ***** *******

  

  Business Response

  Date: 10/05/2022

  This complaint was assigned ID ******** / Dated 9/22/2022

  GEA has located the parts for the consumer, once available, we will send out.

  Customer Answer

  Date: 10/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******  
  

  ---

  
  
   
  

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New front end loader washer has been leaking to the floor during cycle and drum fills when power is off. At least 4 attempts to repair under warranty. Current attempt is to replace 2 parts. Parts are ordered but won't be repaired till October. Wife is extremely dissatisfied with washer and would like it replaced

  

  Business Response

  Date: 09/23/2022

  Thank you for the opportunity to review Complaint ID# ******** dated 9/23/22.
  
  I left a voicemail with the consumer on 9/23/22 to discuss their complaint.
  
  ******* *******

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought GE Hot Point washer Sept. 19, 2021, not delivered until 0ct. 05, 2021. Immediately had problems with NOT WRINGING OUT, Called GE with warranty. First repairman unsafe, had to send other. Now one year later and 8 phone calls later and 4 repair trips. Still can't do laundry-won't wringout and GE won't respond. Warranty coming up for renewal & don't want to waste more money. Please help.

  

  Business Response

  Date: 09/23/2022

  Thank you for the opportunity to review complaint id#******** dated 09/23/2022. 
  Consumer’s replacement has been processed. They will await a delivery date.  
  
  Please contact me if you have any additional questions regarding this matter.

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 10, 2022, my home warranty company, ******** **** ******, replaced my over- the- stove microwave oven. The new oven was working up until August 15, 2022. I immediately called my home warranty company and they informed me that it was still covered under the General Electric One Year Warranty and that I had to call them for any repairs. Approximately on August 25th, I called General Electric Appliances and they assigned a appliance repair service company, Service on Site. They never called or appeared at my home for their appointment. I Called General Electric once again and received another service company with assigned appointment of September 17, 12:00-5:00 PM. Another failed appointment as they never showed up or called. I have left two messages with this company, ****** LLC, ***** ******** on the 17th and the 19th. (confirmation number: *********) I called General Electric Appliances once again to report the latest no show appointment and was on hold for 30 minutes. Would appreciate any and all assistance in this matter.

  

  Business Response

  Date: 09/26/2022

  BBB complaint #********, Dated 9/23/2022

  GEA has scheduled service for this consumer with a GE Factory Service technician for 9/29/2022.

  Customer Answer

  Date: 10/11/2022

  [[BBB TRANSCRIPTION VIA VM ON 10/10/2022]]

  Anyway, the G E service person did visit my home at eight o'clock Sharp thought it was a range not a microwave over the range. So naturally, he didn't have any parts blah blah and I told them how upset I was and blah blah blah and he said it would be two weeks for the parts and then I said well, you know I already turned this in better business. Bureau so he did a little thinking. So his next visit we'll be on the 19th with the part and that's how it stands right now. So don't close to take case he'll be here after three on the 19th. Okay. Any questions give me a call.

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ge window a/c on 06/15/2022 from **** ****** It went out on 08/18/2022. I called GE they said if purchased less than 90 days take it back to where I purchased it. **** ***** said it was past their 30 day return policy. They did check it and said it was no good. I took it back home after I purchased another a/c but I could not find any Ge a/c so I bought an off the wall brand. It was very hot in ******* and being an asthmatic I neede a/c.I called GE back and told them I purchased another A/c but was never told it had to be a Ge a/c. They sent me a rebate for the a/c but said they could not refund my money because I did not buy another ge a/c. Now I am out $346. I did not want another ge even if I found one as to why would I purchase another, the first one did not last 2 months! I would like my money back! I live on social security and cannot afford to loose money! They should have told me I had to buy ge. I sent the receipt to them for the one I bought. I called and was told sorry no refund! Very rude customer service also!

  

  Business Response

  Date: 09/26/2022

  RE: BBB complaint #********, dated 9/23/2022

  GE Appliances offered the consumer a goodwill certificate, the process for redeeming the GWC was explained both in writing and verbally which the consumer accepted on 8/9/2022. The GWC can be used for any GE Appliance, not just an air conditioner.

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased GE DW from **** ***** 7/4/2022 Delivered 8/4/2022 Installed 8/24/2022 by my own installer Found internal part missing. Filed complained 8/14/2022 with GE - was assigned ****s appliances to repair/replace the appliance. ****s is very poor in communication and has missed two appointments. When they miss appointment, they don't even call to rearrange. We are without a DW and GE is very hard to reach. It is impossible to get a response from ****s appliances. Need money reimbursed or issue resolved.

  

  Business Response

  Date: 10/04/2022

  Thank you for the opportunity to review complaint id#******** dated 09/22/2022. 
  Consumer’s parts have been ordered. Service will return when parts arrive. 
  
  Please contact me if you have any additional questions regarding this matter.
  
  

  Customer Answer

  Date: 10/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [10/17/2022 Update.

  ****** *******
  
  
  The technician came with the missing parts and installed them; however, machine did not work. She said that it appears that another part is missing. We are back to squarer one. I am very disappointed at how GE handled this sale at my and my ******'s inconvenience. I will be in touch with GE to give me a replacement else I will have to seek a legal route.
  
  ****** *******
  
  Cell: ************
  
  Fax: ************
  
  *****************   
  
  *********
  ***** ** ****** *** *********
  *********** ** *****
  
  ****** *****: ***************
  
  Regards,
  
  ****** *******

  

  Business Response

  Date: 10/25/2022

  Thank you for the opportunity to review complaint id#******** dated 10/24/2022. 
  Consumer’s replacement was delivered on 10/24/2022. 
  Please contact me if you have any additional questions regarding this matter.
  
  

  Customer Answer

  Date: 10/25/2022

  [
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  
  Although GE replaced the machine, me and my ****** suffered anxiety because of mistakes and attitude of the delivery staff members. The first schedule was canceled at the last minute and then the delivery staff in the second trip showed attitude but finally after arguments and call with thee office he installed the new machine. I am doubtful I will buy any appliance from GE in the future. I have to give my ****** $400 in compensation for her sufferings which is not my fault. Ge failed to expedite the delivery. Case is resolved and may be closed.  
  Regards,
  
  ****** *******
  
  

  ---

  
  
   
  

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GE Case ********. December 30th, 2021: GE refrigerator, Model #: CWE19SP2NS1 was delivered. January 21st, 2022: GE technician visited to repair a manufacturer defect (ice on freezer wall). May 19th, 2022: GE technician visited to stop a very loud noise of the refrigerator. August 17th, 2022: GE technician failed to come to my scheduled afternoon visit (accumulating water on the freezer door’s sealing). He never called to cancel it either. I ended up losing 4 hours of work. August 26th , 2022: GE technician diagnosed that the refrigerator must be replaced. September 2nd, 2022: same model 2nd refrigerator delivered with a broken door and a crack on the inner side. I refused to accept it, so GE wants to send me THE THIRD same model refrigerator. Since September 10th, 2022, I called GE consumer service several times to resolve my problem: I refuse to take a 3rd same model refrigerator, as it proved to be systematically of unacceptable poor quality. Furthermore, each GE visit/delivery required a 4-hour leave from work, which is over $200 loss per visit. The 5 visits due to defected product already cost me over $1,000! (GE schedules a 4-hour window per visit). Based on this product’s performance so far, I am likely to experience more technician visits’ loss, which GE would not recover. GE denies my request for return and refund, as it is not in its warrantee, but ignores the fact that its defected product requires technician visits far beyond a reasonable number of visits that a customer should put up with. So far, I suffered a substantial loss, so I am reluctant to suffer of another poor quality and hassle bearing refrigerator. GE is willing to give me a different model but refuses to refund me for the cost difference if the other model is cheaper, and I should pay the difference if it is more expensive. I expect GE to resume responsibility over its defected product, take it back and refund me.

  

  Business Response

  Date: 09/28/2022

  Thank you for the opportunity to review complaint id#******** dated 9/22/2022

  
  GE has deemed this consumers refrigerator non repairable and GE agreed to replace the unit under the one-year manufacturers warranty. However, consumer does not want the same model but instead a model of lesser value. As a gesture of goodwill GE has offered to replace her unit with the model of her choice and a refund of half of the retail difference. Still pending consumers decision.
  
  Please contact me if you have any additional questions regarding this matter.

  Customer Answer

  Date: 09/29/2022

  [[BBB TRANSCRIPTION VIA EMAIL FROM THE CONSUMER ON 9/29/2022]]

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  (I did email GE ******* this morning the following:

  Dear *****,

   

  Thank you for contacting me with GE's offer to replace my upgraded refrigerator with Model #: GBE17HYRFS and  half of the price difference between the 2 items  ($450 refund). 

  I regret to say that I find GE’s offer unacceptable, and I decided to turn it down: Basically, GE, whose poor- quality product has already caused me a major money loss and endless hassle, offers me “to buy” a $1650 refrigerator for $2100! What a deal.

  As you know, GE has only two bottom-freezer, counter-depth and 33” width refrigerators that could fit in my kitchen.

  Given that GE refuses to take back my refrigerator and fully refund me, the minimum I expect it to do is to fully refund me for the price difference. After all, I am not replacing my refrigerator with a model of my choice.

  Sincerely,

  ****** *********

  

  Business Response

  Date: 10/03/2022

  F/U BBB-CA

  
  Thank you for the opportunity to review complaint id#******** dated 9/21/2022
  GE has offered this consumer a buyback, even though she is unable to provide a purchase receipt or a crated replacement in which she would be responsible for having the unit installed and the current unit uninstalled. Pending consumers decision.
  
  Please contact me if you have any additional questions regarding this matter.
  

  Customer Answer

  Date: 10/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [[BBB TRANSCRIPTION VIA EMAIL FROM THE CONSUMER]]

  Thank you again for your assistance. GE called me with a new offer of $600. The following is my response I sent to GE:
  

  
  

  Dear *****,

  
  

  Thank you for your call today, offering a refund of $600. However, after speaking with you I checked the prices of the two models on the GE site, and I think that there is an error in the calculation of the price difference:

  
  

  According to the GE website geappliances.com  the price of Model # GBE17HYRFS is $1,799, and the price of Model # CWE19SP2NS1 is $2,799, thus the price difference is $1,000, and not $900, as you had calculated.

  
  

  I am expecting a full refund for the price difference, yet I shall be willing to settle for the $900.

  
  

  Sincerely,

  
  

  ****** *********

  
  

  

  Business Response

  Date: 10/06/2022

  Thank you for the opportunity to re-review complaint id#******** dated 9/29/2022

  
  This consumers refrigerator has been deemed non-repairable within the one year manufacturing warranty. When a product is deemed non repairable within the warranty period GE replaces the unit with the same or comparable model. However, this consumer is refusing to accept the same model as the replacement and instead is requesting a less expensive model along with a refund of the cost difference. GE does not reimburse the cost difference when it is the consumer whom is choosing the less expensive model. However, as a gesture of goodwill GE has offered to replace the refrigerator with the model of her choice (GBE17HYRFS) and issue her a refund of $600. Consumer is welcome to accept this offer or GE can replace it with the same model as her current unit as we currently have those available. Consumer is aware offer will be open until 10/6/22.
  
  Please contact me if you have any additional questions regarding this matter.