Complaints

• Initial Complaint

  11/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  i lost my job on August 12th 2024. i have a RTO cabin/cabana with Barn Management. I purchased this to live in while i care for my mother with alzheimers dementia. on Oct. 24th they offered me a payment arrangement of $250 a week until i found a job. Even said if i couldn't make the $250, as long as i made something and kept them updated with my job status, that we were in good status. I cried I was so relieved. i call in to make a payment two weeks later on Nov. 7th and they were not interested in taking my payment, said they canceled my payment arrangement and tried to get me to agree to repo to avoid legal action. When i said no, they gave me 30 days to pay $5,200. $1300 is a payment that's not even due yet. i asked to speak to a manager and was told that there was no Manager, i couldn't speak to anyone else. When i said I was going to seek help bc I felt i was being treated unfairly, they hung up on me. Barn Management needs to hold up to the payment arrangement they offered me a few weeks ago, They call it a building, but it is my home. I will be working within the next 3 weeks and i start paying the full amount again. I feel as if they don't want to take my money, it's about getting my cabin and cabana back to resell. A company cannot legally cancel a payment arrangement they made with a customer for no reason, especially because they changed their minds. I am asking that Barn Management put my arrangement back in agreement and this will all be back to regular payments next month anyway. And stop harassing me with repossession that results in me becoming a homeless person, please.

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Barn management repo company came out and damaged my property left my utilities off with my disabled mom in the home with her medical devices off for hours until my kids came in from school upon calling and speaking with barn management they were rude condescending and disrespectful The transportation company that removed the shed left water pipes damaged broken utility box and cable box and live wires sticking up out of the ground I had to pay electrician to come and disconnect the live wires to read connect my lights

• Initial Complaint

  07/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a portable shed from this company. I have one person saying my shed is up for repo and another saying it isn’t. They won’t work with me on payments. Only one payment is past due 30 days. The other payment isn’t yet past due 30 days. They said my account isn’t set up. It should have been set up within 24 hrs of me receiving the shed. I shouldn’t have to call or anything. It should be an automatic process. Their system won’t let you make any payments. It wants the full amount. Never came across a company that for one want let you make partial payments weekly and two won’t work with you. Especially when you’re waiting on a deposit and waiting to start a job and there’s proof. They would rather take someone’s kids belonging and turn someone’s and their kids’ life upside down than to work with them. Then on top of everything a due date for the 10th of every month was set. They won’t change it. The 10th came out of no where. The shed is built poorly. There’s daylight galore shining through on the inside. The double doors fling open during wind. The latch on one door inside isn’t done properly causing it to not latch. Id appreciate it if they would take weekly payments. Until I start work in two weeks. Technically less than two weeks. My kids’ and I’s stuff down to our clothes is in there. Everything from our home is in there.

  Business response

  08/05/2024

  Thursday, August 1, 2024

   

  RE: ********

   

  The customer placed an order for a portable storage building and signed a Lease to Own Agreement on 04/01/2024. The building was delivered to her on 04/04/2024; however, our office did not receive the contract from the manufacturer until 05/21/2024. At that time, we reached out to ******* to confirm her account information and go over her payment details. Her payment date was set to 06/10/ 2024 which was based off of the date of delivery and our available payment dates. We tried to reach her multiple times via phone and mail but were unsuccessful until she reached out to us from an email that we did not have on file on 07/16/2024.

   

  On 07/16/ 2024, she emailed asking to make weekly payments and change her due date to the 30th of the month. The latest due date we offer is the 25th of the month. The customer was notified where her account would stand with the weekly payments she was going to make and was asked to contact our office so that we could go over the account information with her and make arrangements to get the account back in good standing.

   

  We did not hear from the customer again until 07/30/2024 despite our attempts to reach her regarding her past due payment. At that time, she emailed to say she put a payment in the mail that morning. She was notified that the building was in the process of repossession and could be turned over at any time if we did not receive payment.

   

  When the building was delivered, the customer signed the inspection sheet that she was happy with the delivery and the building was in satisfactory condition. She did not notify us of any problems with the building until 07/30/ 2024, and we have not been able to reach her by phone to address these issues.

   

  At this time, the account is past due from 06/10/2024, which is 54 days past due. It has not yet been turned over for repossession but could be turned over at any time after 30 days past due per the Lease to Own Agreement that was signed. She has been notified of the status of the account on a regular basis. She has been in possession of and has been using the building since 04/04/2024, and we have not received any payment on the account. While our online system does not accept partial payments, customers do have the option to speak with a representative to make partial payments or mail in partial payments to allow us to work with them and keep the account under 30 days to avoid repossession.

   

  We are happy to work with customers and want to ensure they are satisfied with the product that they have, but need to be able to speak with the customer to provide the available options and determine what will work best for their situation.

   

  Sincerely,

  Barn Management Group

• Initial Complaint

  05/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased two rent to own units from this company. On both units my payments were due on the 25th of each month. Now this company is charging me late fees after the 19th of each month. Spoke to a representative and she informed me that the payment date changed without notice based upon the times I previously made payments on my unit. I was not notified in writing of any policy in regards to changing my scheduled payment dates nor informed on contract of any policy in regards to changing payment dates based upon how I made my payments.

  Business response

  06/05/2023

  Hello ********* 
  
  
  We have reviewed your complaint and your account with us and will be happy to address all of your concerns. 
  
  
  Because we are a rent to own company, our contracts are written on a month-to-month basis. In order to renew your lease agreement with us, you must make your full payment each month on the due date. If you do not make the payment in full, we cannot give your account credit for a full month. 
  
  
  Looking over your account, it appears that the partial payments made on each unit on October 5th of 2022 are what prorated your due dates to the 19th of each month. We could not renew the lease for a full thirty days since you did not remit a full payment.
  
  
  In regard to your claim of not being notified of the due date change on the day that the partial payments were remitted, we did not speak with you. Your mother is the one we spoke to and processed the transactions with. Since then, our office has made several failed attempts to reach you concerning your accounts. I have attached a redacted  record of the call logs that we have associated with your telephone number. We were unable to reach anyone concerning this account from October 2022 to May 2023 when we spoke with you. In addition to the voicemails that we left, we also sent numerous letters to you that provided you with the due date of each contract. Furthermore, you have also been submitting payments through our website that also shows you the due date of each payment. 
  
  
  We are very sorry if you feel as though you were not notified, however please understand that we have done our due diligence and have exhausted all avenues possible to reach you so that we may make you aware of the status of each contract that you have with us. 
  
  
  It is our hope that we have satisfied each of your concerns and that we have provided some resolution to you concerning such. We are always here to assist you and can be reached at ***** *********
  ***** ******* Human Resource

• Initial Complaint

  05/03/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I signed a RTO contract with a company and everything was amicable until it was purchased by Barn Management Group. Per my contract I have the option to purchase the building early at 60% of the remaining total cost and would owe no further rent. Knowing what I have already paid, I called to verify that amount and get the exact figure for the Early Purchase Option(in Jan 2023) . Via phone Barn Management Group was adamant that an Early Purchase Option was not possible. I referred to my contract and they agreed to honor it, however the amount of payments they had records of did not match my own. I since have sent (almost 3 years of) over receipts via PayPal with dates, transaction IDs, etc. to prove the amount of money I know I have sent ($6,550). Since January they will not make any adjustment in my payment history nor explain why or how they are arriving at their total ($5877). The only response I get is along the lines "We're sorry you don't understand your contract." And "The transaction receipts that you have sent over are reflected on the payment history" even though that is verifiably false. Now they are asking I send over my bank statements - which I do not feel comfortable with sending (to a non-accredited business) and do not feel I should have to. PayPal receipts with all the transaction IDs etc. should be verifiable/proof enough. Also, the discrepancy isn't three years worth of transactions. If they could at least provide me with the month I have a record of sending a payment, but they do not, I would be willing to share a redacted bank statement if they will agree to adjust my payment history immediately. My fear is no amount of proof, receipts, evidence will be enough and I've already spent 20+ hours trying to resolve this.

• Initial Complaint

  02/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I bought a repo barn from the barn mangerment group and the list price is 7890.00 I have been paying on it for 3 years at 302 a month. It was to be 1000 less because of repo and I paid on the end of month well I was few days late and they changed my due date for the first of month. Also I had paid a half payment of 160 then the next week was paying the rest well they still said I owed the full payment. I have paid well over the list price for my barn and still have they say 2 years when it's said and done I'll pay almost 20000 for a 12 by 20 barn. And my down payment of 360.00 was never put back like they said it would be. It don't say on my copy how many months it's for and I got behind 2 payment and was paying on them they was rude and said that it was getting repo until I could pay in full. They are cons and need to be looked at for doing people this way.

  Business response

  03/03/2023

  I have attached a detailed list of our reasoning.

  Thanks,

  Customer response

  03/08/2023

   
  Complaint: ********
  I am rejecting this response because:
  Good day I have called many times and asked for payoff and they say they send it to my email but I have yet to receive anything. Also I have never been contacted on the due date changing til I go to make a payment and it has a diff date. As off Feb I owed 701in past due rent. But I received this letter yesterday and I have paid a payment since. But that's still wrong amount. I wasn't to have a payment til 2021 2 month. And I started paying in November 3 months before 
  Sincerely,
  
  ******* *******

  Business response

  03/09/2023

  Good morning,
  
  
  I apologize; however, I'm not seeing it noted in your account where you have requested that the payoff balance be emailed to you. I would be happy to provide you with this information now. The current payoff balance on your unit is $4,850.84. This balance would be valid through today only as your account is currently past due. We have gone back and reviewed the recordings from each time that you have called in and your due date has changed. Please be advised that each time you have made a partial payment with us, our representatives have informed you of the due date change. All of our calls are recorded for training and quality assurance.  I am showing that you received a past due notice on 3/7/2023. This notice showed a past due balance of $722.41 because your account is past due for the months of February and March. Our records indicate that your building was delivered on 11/14/2020. Your first rental payment with our office was scheduled for 12/25/2020 and was paid on 12/30/2020. I have provided a complete copy of your payment history for reference. The pink highlight indicates our office receiving your initial down payment at the sales lot and due date adjustment when your building was delivered. The blue highlight indicates your first rental payment due date with our office and when it was paid. Please feel free to contact our office directly with any concerns that you have, and we will always be happy to address them. 

  Sincerely,

  ***** ******* **

  
  

• Initial Complaint

  09/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Obtained a 12x20 shed by one of their local dealers. We put down $3,900 of which $3,587 was applied to the shed contract price of $7,858.80. Since then payments have been made well over the contract price in which we should now own the shed. Paid over $1,228.11 TRO and Contract Price with a pending payment for September 2022 of $222. When we called to ask for the balance, they said as of September 25th the balance is $1,074 to own it which means we would be paying well over the contract and RTO price. The representative said they charge a 60% rental fee every month which is not specified or broken down that says only 40% of our payment goes towards the contract or RTO price minus taxes. This company is a fraud and we want all ownership rights to the shed we have paid over and above price for. We also want the amount we have paid over the contract term which is $1,428.11 which includes the payment that will be processed for September 2022.

• Initial Complaint

  09/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  This is an extremely preditory company with their building model. if you fall more than 10 days late they threaten and sched repo. After contracting COVID I was late and repo was sched so they said I then called and got a payoff. the amount I was told was just over $3000.00 I paid off $2797.00 which should have left 1 pmt which was supposed to be taken 2 weeks later. I never noticed that that final amount was never taken. I had received 1 txt that there was still an unpaid balance in May and had talked to someone but got cut off right after getting a person. There phone lines are always long hold times I have waited 30-45min in past. poor online accounting my account shows 1 pmt due but they are telling me now that my balance has gone up to over $800.00 all they say is its in your contract. These people are extremely preditory I have never once received a bill nor statement online statement shows no balance (am I the only one who see's a problem here? If I didn't already have over $5600 in this shed I would tell them to take it. I know their response to this will be its in the contract as that's their response to all.

• Initial Complaint

  06/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I purchased (financed) a building from Barn Management in Oct of 2020. On June 1st, Barn Management authorized an unknown company to repo my building. This was done without my knowledge. The company cut the lock off of my gate, entered my property and removed my building. I spoke with Barn Management on June 2nd and got the total of what needed to be paid in order to get the building returned. I was told where the building was so that I could get my son’s belongings out of the building in case I couldn’t pay the money. I went to the location and the front door was damaged. On June 3rd, I called Barn Management and paid them the total of $3.332.04 to get my building back. At that time, I was told they were not responsible for damages done to the building and that I would be taking it as is. I was told that I would receive a call in a couple of days about when it would be delivered. On June 6th, I called back to Barn Management about a delivery date and was told that I would get a call in a couple of days but it takes about a week to get it back. On June 10th, I called back to Barn Management about a delivery date. I was told that the delivery drivers are independent contractors and it’s up to them when it will be delivered and that I needed to wait 2-3 weeks before I call back. They would not put me in contact with anyone that could or would help me. So now they have my money and I still do not have my building or even know when I will get my building back.

• Initial Complaint

  03/14/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I was told at the time of purchase that I would be returned my $750 deposit. I called and asked about it and the first employee told me I never put down a deposit that all I made were payments. I looked up my online account and see the deposit and first month's payment so I call back and speak to someone else she first said it was applied to my balance but I told her I didn't see that and she then told me they were keeping it because I was late at least 2 times

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩