ComplaintsforCumberland Construction
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
September 25th 2021 entered contract, placed 7,700.00 deposit for materials with ***** ********* of Cumberland Construction for home remodel projects. The work was to begin by ***** ********** **** ********* within two weeks. Work was never started timely and we were given many excuses as to delays. We were asked to continue to wait and made promises week after week they would show up to start the job and this went on for 2-3 months. In late November 2021 the work had still not been started, and no materials had been delivered, so we requested a refund of the deposit to be returned. At this time ***** ********* turned hostile, made threats and then cut off all communication. We also caught ***** ********* lies saying she had ordered custom doors that had been stored in **** ********** work van when it broke down. When we asked about a refund minus the cost of the doors we asked if we could pick up the doors and store them in the basement until spring when **** ********* and ***** ********* could get around to doing the work we realized the doors had not been ordered as we had previously been told. They refused the refund of the deposit, then **** ********* came to our house asked for 3,000 more and promised to complete the work by Christmas 2021. He sent a man by the name of ******* to tear out the stair case to basement, and caused damage to our home and then disappeared again for 3 weeks leaving us with no access to the basement. Two sliding barn doors were installed of sub par material not what we agreed upon by the pictures provided of what we wanted. Other doors were left in place and the door project was not completed and door facing and walls were damaged in the process of installation. We pointed this out to **** and he did nothing to fix it. The book case door was never deliver or installed, the stair case was built in a unsafe manner with sub par materials, not what was agreed upon and not completed. ***** and **** cut off all communication.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.