Complaints

This profile includes complaints for Paducah Ford Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paducah Ford Inc

  3476 Park Avenue Paducah, KY 42001

• 

  Paducah Ford Inc

  29 Henderson Settlement Loop Paducah, KY 42001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2023, I purchased a Mazda CX-90 from Paducah Ford. I provided accurate information, including my correct Illinois address, and signed all documents reflecting the final purchase price. Financing was approved and funds were wired based on that final amount. Several months later, I received a notice from the dealership claiming I owe an additional $337 due to a tax miscalculation on their part. The dealership now claims they undercharged Illinois sales tax and are requesting I pay the difference. However, this was their error — not mine. The buyer’s order and paperwork were prepared by the dealership, and I signed everything in good faith based on the totals they calculated and provided. They are a licensed dealer responsible for properly assessing taxes at the time of sale. I fulfilled my legal and financial obligations when I completed the purchase and transferred funds based on the amounts they certified. Despite this, Paducah Ford continues to demand payment for their mistake and has now issued a deadline and threatened to send the matter to collections if I do not pay by May 9, 2025. This is unacceptable and deeply concerning. They argue they are merely passing through the tax, but that does not give them the right to retroactively bill me months after a finalized sale due to their own internal miscalculation. I’m filing this complaint to document the situation, to formally dispute the dealership's ongoing attempt to collect a charge I do not owe and to seek support in having this improper charge withdrawn. I have fulfilled all of my obligations and do not believe I should be penalized for errors the dealership made in initiating and processing the sale paperwork. I ask the Better Business Bureau to assist in resolving this dispute by helping ensure this improper balance is dropped and no collection action is taken. Thank you in advance for your time. Documentation available upon request.

  Business Response

  Date: 05/07/2025

  As with all transactions we collect taxes on behalf of the government.  All customers are informed that taxes are an estimate, and the final total is ultimately their responsibility.

  Customer Answer

  Date: 05/07/2025

  Complaint: ********
  I am rejecting this response because while I appreciate Paducah Ford’s response I must respectfully disagree with their position. The dealership now claims “all customers are informed that taxes are an estimate,” yet I was never advised of this verbally or in writing during the transaction. I reviewed my paperwork carefully and have found no language indicating the taxes were only an estimate or that additional charges might be billed after the contract was signed and the transaction was funded.  

  In fact, the finance representative left me a voicemail in January clearly stating that an error was made on their end stating that 'We did not collect enough taxes". This directly contradicts the idea that I was warned of potential changes. I entered into the contract in good faith, based on figures entirely prepared and presented by Paducah Ford. I fulfilled every requirement as a consumer — providing my correct Illinois address, signing all documents, wiring the down payment and arranging prompt financing based on the final purchase price and fees disclosed to me.
  
  Once a contract is signed and funds are wired, the terms are legally binding. A dealership cannot retroactively amend the purchase price due to clerical or administrative errors — especially not almost 5 months later. If Paducah Ford undercalculated tax, that mistake lies solely with them and not with me. Their license as a dealer comes with the responsibility of ensuring taxes and fees are calculated accurately and collected at the time of sale.
  
  Despite this, the dealership continues to pursue me for $337 and has issued a deadline with the threat of collections. I maintain this demand is improper and potentially unlawful. I request that Paducah Ford cease all collection efforts and that the BBB assist in closing this matter in favor of the consumer.
  
  Sincerely, **** *****

  Business Response

  Date: 05/08/2025

  Taxes and licensing are the customers responsibility.

  Customer Answer

  Date: 05/09/2025

   
  Complaint: ********
  
  I am rejecting this response because: 

  I paid the full amount of taxes and license fees that Paducah Ford provided to me in the final buyer’s order at the time of purchase. These amounts were calculated by the dealership, included in the contract, and financed through my approved loan. I signed the necessary documents and paid in full based on the totals they presented. The transaction was completed in good faith, and all funds were transferred according to the contract terms.
  
  
  The $337 balance they are now attempting to collect stems from their own internal mistake in miscalculating the Illinois sales tax. Their finance representative even left a voicemail in January clearly stating that an error had been made. This confirms that the issue lies with the dealership, not me. As a licensed dealer, they are responsible for ensuring that tax and fee amounts are accurate before the transaction is finalized.
  
  
  At no time was I told — verbally or in writing — that the tax amount was only an estimate or might change after the sale. I have carefully reviewed my paperwork, and there is no disclosure to that effect. Once a vehicle contract is signed and financing is funded, the sale is complete and legally binding. A dealer cannot retroactively charge a customer more money for an error they made months after the fact.
  
  
  I fully dispute the $337 balance. I have met all my legal and financial obligations, and I request that Paducah Ford cease all attempts to collect this improper charge. Under Fair Debt Collection Practices Act, the dealership must stop collection efforts until the debt has been fully verified, which it has not.  If they move forward with collections, I will seek legal counsel and file complaints with the Illinois Attorney General’s office and the CFPB. I respectfully ask the BBB to close this case in my favor.

  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 29, 2024 Nov 15, 2024 ********* I reached out to Ford and ****** had guaranteed me that *********** never did a service approval only body. He said he would see what he can do in contact me back a few minutes later he sent me a text said with no cost to me he would send a tow truck to pick up my car and have it examined and would reach out to *********** to see if they would cover the service. *********** had promised that my car would be fixed. After numerous months of waiting for my car to be finished it was not finished after pulling off the lot I had made a call and went back to the shop because my car was shaking the engine light was on horn didn't work car had been fixed on the wrong side headlight didn't work blinker didn't work and I had no idea why my car was shaking so bad especially at a high acceleration and stopping. After the weekend I called Monday and asked what was going on with my car because I couldn't get in contact with *********** at the time I spoke with ****** who put me on with the supervisor who had told me that I now owe $2,000 or I cannot get my car back after I was told it was free of charge for them to look at my car and after having my car back a couple times from the shop previously. If I had owed a previous balance why did they tell me I owed $0 and signed paperwork and got my keys back to drive off the lot more than once. I feel my car was not fixed appropriately and now I'm being scammed out of my only car by the manufacturer company of my car where I felt it would have been fixed the right way so my kids and I was safe after driving a car that was wrecked. I felt the Ford company has done a good job at manipulating a single mom who has no idea about cars.. besides what am I paying insurance for if I loose my car regardless plus money?? Why was my car never fixed appropriately in the first place? Ford failed to fix my car the way it was pre-accident,put us in danger, stole from us. Now I have no way nowhere, not even work

  Business Response

  Date: 11/19/2024

  *** ******** had a collision repair with coverage by *********** insurance.  *********** paid the initial amount of $2,073 to *** ********.  Under inspection there was more damage discovered that *********** approved and paid us directly.  After completion of repair *** ******** owed for the $2,073 worth of repair that she had been paid by *********** directly.  We are waiting on payment from *** ******** on the $2,073 for that repair that *********** had paid her.  *** ******** does not get $2,073 worth of free repair and get to keep $2,073 worth of money from her insurance.

  Customer Answer

  Date: 11/19/2024

  
  Complaint: ********
  
  I am rejecting this response because: I was told I owed nothing on the car, I signed my paper work, and was helansed my keys more than once to drive off the lot with my car. Now after faulty work on there end and after being at the Ford company multiple times after having my car back im just now hearing i owe money!!! Why would a company give me my keys back and let me drive with no letter or receipt saying I owe money. Now that the car is still broken and I have proof the car was never fixed I owe money. Why I am I just now being notified of this after y'all stole my car. I have proof where they said no charge for me
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 11/20/2024

  *********** has denied any further repairs.  They have stated any issues are not as a result of the collision and will not pay for them.  *** ******** merely owes for work performed and approved by her to which she has already been paid by *********** and owes us.

• Initial Complaint

  Date:07/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was towed to facility on 07/09/2024 due to the car not cranking after stopping for gas. Facility stated they told me that they were booked out ,however I dont recall being told that and they still took in the vehicle under those circumstances. Due to me traveling to ATL and having reservations made there, I couldn't wait in KY for the vehicle to be finished, so I the vehicle was left at the facility. The facility took in the vehicle and began running diagnostics to determine the issue the same day it was towed in. I was grateful for this. from 07/9/24 through 7/17/2024 there were text messages being exchanged between the mechanic and I checking up on the vehicle and I was not told that a decision was made on the issue. It was not until I notified the dealership that I will be having the car towed back to the state I live in (KS) that they had a diagnosis for me on the vehicle (needs new pcm). Upon asking for a breakdown of what was done I was constantly being texted. I even called the facility trying to get a quote and they took a whole day to tell me what I owed. After calling the facility to get a quote I was told they will call me back. Then I was texted 4 hours later the balance of $392.09 for what they're labelling as labor when I didn't give my consent to do anything but run tests to find the issue, and wasn't even made aware of what the issue was until I brought up towing it from the facility. They also sent the the diagnosis test 189.95 which isn't on the picture sent via text. It appears I'm being charged for labor that was not performed and even the diagnosis fee that is in fact what I need to pay isn't no where on the receipt. I just find their whole way of doing business as shady, unorthodox, and unprofessional.

  Business Response

  Date: 07/22/2024

  *** ******* had been traveling and had a mechanical breakdown.  We informed her that we were several weeks until availability for an appt but would try to help her out as much as possible.  After working her in ahead of other customers and spending 2 hours diagnosis time we discovered someone had been working on this vehicle and had left many components undone or not fastened completely and properly back in place.  We gave a preliminary estimate. *** ******* declined repair.  We reassembled vehicle and she was only charged the 2 hours that we had invested in the vehicle.

  Customer Answer

  Date: 07/22/2024

  
  Complaint: ********
  
  I am rejecting this response because: I was never informed regarding what was found during the diagnosis regarding what was previously messed up or not done correctly. I also was not informed of what the estimate for the repair of the diagnosis was going to be only how much it'll be for the 2 hours of diagnosis. Mazda corporate office was contacted on today to see what can be done regarding the PCM failing for the 2nd time and they state that once the vehicle is at the facility that will fix what was found, they will then open up a ticket to have the cost of repair funded on my behalf. The diagnosis is a flat fee however the report sent of what I owe shows I owe $319.90 for labor. Im not understanding what labor was done. In my original complaint I wasn't given a report or a diagnosis at all until I stated I was towing the car to my current city. It appears a diagnosis was done and labor might've been started without me giving me consent to proceed, and now I'm being asked to compensate for that. 
  Sincerely,
  
  ****** *******

  Business Response

  Date: 07/23/2024

  We spent 2 hours on diagnosis.  Customer declined estimate of repair.

  Customer Answer

  Date: 07/23/2024

  
  Complaint: ********
  
  I am rejecting this response because: I’d  have to actually be notified about the diagnosis (issue) and the cost it’ll take to repair and for any parts. This was never told to me and is no where on the report. Prior to me stating I will have the car towed to KS, I was never given any estimate, diagnosis outcome or anything. Which is shown in the texts. 
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2014 Chevy truck from Paducah Ford in April 2024. I immediately started having computer issues with it. In June it broke down when I was out of town and I was forced to leave it there. Upon having towed to a transmission mechanic I was told the transmission needed to be replaced. After only having this vehicle for under two months and getting a loan through trust bank for 23,000 the fact that they won’t do anything to resolve this matter is unacceptable. It should be illeagal.

  Business Response

  Date: 07/23/2024

  ** ******* purchased a 2014 Chevy silverado with 99.568 miles on the odometer on April 24th of 2024.  About 2 months after purchase he informed us that he was in Tennessee and the vehicle had been towed to a repair shop in Tennessee and they informed him he needed a transmission replaced.  Unfortunately Mr. Puckett had owned the vehicle for about 2 months and driven roughly 5,000 miles since purchase.  The truck was sold as-is and *** ******* did not purchase an extended warranty.  So after a few months and 5,ooo miles there is no coverage on the vehicle for repair.

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2018 Nissan pathfinder from paducah Ford on 1/12/2024. I have issues since the very next day with this vehicle. I've been going back and forth with the salesman which is now no longer employed there. And now with *** the owner and every time I've went there he makes me feel stupid. I have taken the vehicle to a couple other places to get a second opinion just to see and they said that there was something wrong with it. Now that the car is to the point it's not drivable. They are trying to make it my fault instead of there's. On top of the issues with it. They also charged me more than what it was listed at. Online it said 17,900 and when I went back to look for my warranty papers I saw where they charged me 19,995. When I said something to *** about it. He said there was nothing that could be done now. Since the salesman doesn't work there anymore.

  Business Response

  Date: 07/08/2024

  Hello we received an email with an update on this case but when logging in it says no response needed at this time.  I am emailing to make sure I do not need to respond any differently than our earlier response which states that this vehicle has never been found to have any diagnosable concerns.  Vehicle had been inspected several times with no issue found.  Within a few days of finding no concern the customer brought the vehicle with less than a quart of oil present.  There was no evidence of any leak or burning of oil.  Someone drained the oil and brought it with less than 1 quart to our facility.  We refilled oil and vehicle operated as designed.  We informed customer that draining oil and driving with less than a quart may have caused serious damage to engine and any following concerns would be customers responsibility.

   

  Thank You,

  *** *********

  Paducah Ford

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They tried to fix my car for my insurance they told insurance it was only going to cost 11k to fix my truck. It's getting into 20k and the truck still is not fix. I am a mechanic and they didn't fix the broken rack and pinion, missing bumper clips, headlights parts falling out, hood was bent and had to take back for replacement, In seriousness the rack and opinion could of killed my family if failed. I had it fix for 5k and my cruise control keeps coming off and on due to sensor in front. They try to bandaid things so they can get the bid from the insurance jobs. Sad place never take your vehicles here

  Business Response

  Date: 03/04/2024

  *** ****** had collision damage repaired last year.  His insurance carrier progressive inspected and was satisfied with the work performed.  *** ****** has since developed mechanical concerns that are unrelated to his collision repair.

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my car to Paducah ford to have the recalls fixed. They called me 3 days later and said that they broke a different part on my car and that it will take 5 weeks to get delivered because it is on back order. My pregnant girlfriend drives the car and they told me that they will not provide a loner car or help me get transportation In any way. All I’m asking for is a loner vehicle because my girlfriend is going to be giving birth to our child any day now. Also I’m continuing to pay $410 a month in insurance on a car that Paducah ford broke.

  Business Response

  Date: 10/03/2023

  *** ******* brought in his 2013 Ford Fusion with over 100,000 miles on this vehicle for a recall to calibrate the brakes.  The piece broke of in the calibration machine do to age and wear and tear of the vehicle, we are not responsible for damage. ****** was able to get Ford motor company to cover the broken piece but it is on back order.  We have no loaner vehicles available.

  Thank you,

  ***** *********  

  Customer Answer

  Date: 10/03/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  the car has less than 100k miles. I did not break the part. Paducah ford did. They sent us home with a car that had faulty breaks. The break pedal goes all the way to the floor. Therefore if the breaks fail I fell Paducah ford is responsible for the outcome. 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 10/03/2023

  The vehicle has 95664 miles on it and the part is on backorder. .  No loaner is available. 

  Thank you,

  ***** ********* 

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter moved from Excelsior Springs, Missouri to Knoxville, Tennessee on March 10, 2023. While driving, her car broke down on the highway outside of Paducah, Kentucky. It was towed to the nearest dealership, Paducah Ford Lincoln Mazda. It has now sat at Paducah Ford Lincoln Mazda for over three and a half months, waiting to be fixed under a recall by Ford. The service department states that they have checked the entire United States and the part is on emergency back order...for three and a half months. They will not give her a loaner car, even though it s covered by Ford. When we track down the parts they need, nope, they must come directly from Ford to be covered. The entire time, my daughter still must make her car payments for a car that she cannot drive.

  Business Response

  Date: 06/29/2023

  This vehicle has 127,267 miles on the odometer.  It is a 2011.  We lobbied for the customer to get the repair covered by Ford Motor company because it is out of warranty.  The part is on back order and not available.  Ford is not paying and will not pay for a rental.

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The morning of April 9th, Easter morning, my husband was traveling through Kentucky on his way to a job in Tennessee. He struck a deer at about 2 a.m. He was able to drive to nearby fueling station where his truck, a Ford F350 was towed to Paducah Ford. They drove our vehicle into their shop and washed it not looking to make sure the cover was on the case that holds the wiring harness. As a result, they fried the wiring harness. They called and notified my husband of the issue. We weren't concerned until ******* in the service department told the insurance company that the lid was missing. ******* went out of his way to make sure that the insurance and warranty wouldn't cover this issue. Everyone at this dealership was unpleasant, but that's not the issue. The issue is that this business destroyed the almost $7,000 wiring harness on our vehicle, and are telling us we are financially responsible. I've never heard of a business being able to destroy someone's property and not being accountable for it!

  Business Response

  Date: 05/26/2023

  Once we received the intake forms for repair and inspect auth we proceeded with collision damage inspection, we were unable to fully complete the estimate at that time for all body damage consideration due to the state of the vehicle exterior being completely filthy and covered in ash/dust, at this time before any disassembly work was performed we performed a hand wash with standard soap and water of the exterior surfaces of the vehicle only as that was all we needed cleaned to inspect, once that was complete we proceeded with disassembly and removed damaged components for damage analysis and collision estimate, that was complete on 4-11 and sent to insurance with pre-repair diagnostics showing IPC, ACM, BCM, and PSCM codes present.  At this point we contacted the customer and found that he had work performed at another dealership to replace the engine J-Box, upon inspection of that particular part we noted that the cover was missing.  Customer stated that he had been having problems with battery drain, vehicle not turning off when the key was turned off and had been having to disconnect the battery to turn the truck off. We received authorization from the customer to diagnose the condition following FMC TSB 22-2443 which directed complete inspection of the J-Box and connectors, at that time we found that the Jbox and engine harness were severely corroded from water intrusion. 
  We did report our findings to the customers insurance as well given the nature of the finding, customers insurance declined coverage after review of the photos and documentation sent as the missing cover in their opinion was not loss related.  Customer authorized the engine harness quoted at $5130.28 on 5-2 we completed the harness repairs on 5-18 with a final bill of $5110.69.
  
  
  
  

• Initial Complaint

  Date:09/27/2022

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made the mistake of allowing ******* **** to run my credit instead of going through my personal bank like I usually do. I ended up with 13 hard inquiries over 2 days. After I told them I did not wish to purchase the vehicle because the interest rate was to high. They single handedly lowered my credit score by 26 points in 2 days.

  Business Response

  Date: 10/17/2022

  Mr. ******* gave ******* **** approval to run his credit and pursue a loan approval for a vehicle purchase.  We did not due any process that was not within what was authorized by customer.
   
  Thank you,
   
  ******* ****
  

  
  

  Customer Answer

  Date: 10/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
  
  Regards,
  
  ****** *******