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Find a Location

Window World of Paducah, LLC has 1 locations, listed below.

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    Business ProfileforWindow World of Paducah, LLC

    Window Installation

    At-a-glance

    Customer Reviews

    1.2/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    155 County Park Rd, Paducah, KY 42001-9466
    BBB File Opened:
    9/11/2007
    Years in Business:
    17
    Business Started:
    1/1/2007
    Business Started Locally:
    1/1/2007
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Mike Troutt, Owner
    • Jessica Waggoner, Chief Business Development Officer
    Contact Information

    Principal

    • Mr. Mike Troutt, Owner

    Customer Contact

    • Jessica Waggoner, Chief Business Development Officer
    Additional Contact Information

    Email Addresses

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/08/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I have purchased windows and doors from Window World of Paducah. The window I had no issue with. My doors are a different story. I have now had my doors installed for a year and they still have not came back and fixed everything. I have had to go to the office and speak with the owner and all he did was blame the factory but guess what things still are not fixed and its because no one wanted to come back out to fix the issue that has been the same issue every time they come. I had to send photos the first time of the crappy job that was done on my doors and the mess they left. My back door lock I paid for still does not work and I was told it would be fixed and here we are crickets. I should not have to keep taking off and changing my schedule for people to come out 3-4 times to fix something that should have been done right the first time. Also, in case the owner wants to respond to the comment and say they don't see an order under my name my former name before I got married was Sara Schacht. STOP BLAMING OTHERS AND MAKE IT RIGHT!! BAD BUSINESS!!

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Travis H

    1 star

    07/18/2022

    Buyer Beware! DO NOT use Window World of Paducah, KY. I ordered new vinyl shakers for the sides of my house in February 2022. It took them 5 months to come in (they said it was due to Covid, but later I find out they get them from a local roofer's supply store in town). Then, they missed coming for 7 days straight and kept giving excuses that the installers were tied up fixing a previous job. They finally started last week. They worked on a Tuesday, didn't show up on Wednesday, worked on Thursday and worked part of a day on Friday and left early. The installers said they were working on my house all-weekend and would be here Saturday and Sunday and didn't show up either day. They left all their tools, trash, old siding and the like spread across the yard and then we got a strong storm over the weekend so I had to get up on the roof and cover everything because they left the roof exposed. DO NOT, DO NOT, DO NOT use this company.

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