ComplaintsforLloyd & McDaniel, PLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Summary of Complaint: I wish to bring to your attention several concerns regarding *** ********** conduct in a legal matter involving myself, ******* *********. *** ******** has acted as counsel for ******* **** ***., in a debt collection case filed against me. My concerns include the following: Misrepresentation and Fraud: *** ********, acting on behalf of Lloyd & McDaniel, PLC, has pursued a debt collection action against me without proper authorization from ******* ***. When I contacted ******* *** directly, they confirmed that they had not authorized Lloyd & McDaniel, PLC, or *** ******** to represent them in this matter. Lack of Written, Express, or Implied Consent: *** ******** has initiated this collection action without any written, express, or implied consent from me, which is required under the law. He has taken steps to collect an alleged debt without ensuring the legal and ethical prerequisites are met. Improper Service and Jurisdictional Issues: *** ******** has filed the action without ensuring that I was properly served. I do not reside at the address listed in the complaint, and I was never served with the Summons and Complaint. As a result, this has led to jurisdictional issues, which *** ******** has failed to address or rectify. Deceptive Practices: The conduct exhibited by *** ******** and his firm, Lloyd & McDaniel, PLC, appears to be a violation of ethical standards, as it includes deceptive practices aimed at collecting a debt under false pretenses and without legal authority. These actions are not only unethical but also violate the principles that govern the legal profession. I believe that *** ********** conduct warrants a thorough investigation by the BBB. Thank you for your attention to this serious matter. I look forward to your prompt response and action. Sincerely, ******* *********Business response
09/12/2024
September 11, 2024
VIA BBB PORTAL
Re: Response to CFPB Complaint #********
Consumer Name: ******* *********
We have received and reviewed *** *********** complaint. Thank you for the opportunity to respond. At all times, our firm was retained by ******* **** ***. to represent its interests, including but not limited to the pursuit of legal remedies, to collect *** *********** outstanding debt. Our firm disputes the several mischaracterizations of actions taken by our office and our client in *** *********** complaint. Due to the nature of the claims made and the pending litigation in the Georgia courts, our firm will address *** *********** allegations in the pending legal action.
As is consistent with our firm’s practice, we are always willing to work with the consumer to reach a feasible resolution for all parties involved. We invite ********* to contact our office at ***** ******** during our business hours of 8:30am to 5:30pm EST, Monday to Friday, if they wish to discuss the matter further.
Sincerely,
LLOYD & McDANIEL, PLCInitial Complaint
08/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
August 28, 2024. I have called this law firm for the past two days and left 3 messages. This is for a debt that I sent the money via usps and was received. No one answers the phone at this firm. This is inexcusable for a law firm. It took them 3 days to return a call to me the last time I left a message and was told there “systems were down”, that was last week and it’s still the same when you call. I am sure there are others who are in the same situation as me just trying to get through to a personBusiness response
09/04/2024
August 28, 2024
VIA BBB PORTAL
Re: Response to BBB Complaint *********
Consumer Name: *** *******
Thank you for informing us of this complaint. Lloyd & McDaniel take complaints like these seriously and seek to resolve all disputes raised therein.
In representation of our client through the court system, we comply with all rules of civil procedure and the Federal Fair Debt Collections Practices Act. While we acknowledge efforts by *** ******* to reach us, our firm has been experiencing an outage that affects our ability to return his call. We believe that issue has been resolved. Our desire is to make contact and attempt to work out a resolution that will satisfy all parties. He is welcome to call us as well in reply.
Should you need any additional information, please do not hesitate to contact our office.
As is consistent with our firm’s practice, we are always willing to work with the consumer to reach a feasible resolution for all parties involved. We invite ******* to contact our office at ***** ******** during our business hours of 8:30am to 5:30pm EST, Monday to Friday, if they wish to discuss the matter further.
Sincerely,
LLOYD & McDANIEL, PLCInitial Complaint
08/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with Lloyd & McDaniels, I do not have a contract with Lloyd & McDaniels, they did not provide me with the original contract as I requested.Business response
09/05/2024
August 28, 2024
VIA BBB PORTAL
Re: Response to BBB Complaint *********
Consumer Name: ******* ******
Thank you for informing us of this complaint. Lloyd & McDaniel take complaints like these seriously and seek to resolve all disputes raised therein.
In representation of our client through the court system, we strive to comply with all rules of civil procedure and the Federal Fair Debt Collections Practices Act.
In this matter, we have had communication with *** ****** and came to an agreement, executed by her, for a consent judgment in the court proceedings. These matters are of public record in the Magistrate Court of Dekalb County, Georgia. *** ****** is invited to contact our office in hopes of further resolution.
As is consistent with our firm’s practice, we are always willing to work with the consumer to reach a feasible resolution for all parties involved. We invite ****** to contact our office at ***** ******** during our business hours of 8:30am to 5:30pm EST, Monday to Friday, if they wish to discuss the matter further.
Sincerely,
LLOYD & McDANIEL, PLCInitial Complaint
08/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This law firm filed a citation to discover assets from a credit card bill that i owe. I received the paperwork from my bank and i have tried to contact the office of Lloyd & McDaniel for two days. No person answers the phone, every time you call it is an automated system that prompts you to pick from four choices and I have tried to get through either for garnishment or for a representative and it just puts you in the call block and you end up leaving a message. My wife has called five times today, 8/21/24 and just ended up leaving a message also. All I want is for someone to return our call and speak to someone.Business response
08/30/2024
August 28, 2024
VIA BBB PORTAL
Re: Response to BBB Complaint *********
Consumer Name: *** *******
Thank you for informing us of this complaint. Lloyd & McDaniel take complaints like these seriously and seek to resolve all disputes raised therein.
In representation of our client through the court system, we comply with all rules of civil procedure and the Federal Fair Debt Collections Practices Act. While we acknowledge efforts by *** ******* to reach us, our firm has been experiencing an outage that affects our ability to return his call. We believe that issue has been resolved. Our desire is to make contact and attempt to work out a resolution that will satisfy all parties. He is welcome to call us as well in reply.
Should you need any additional information, please do not hesitate to contact our office.
As is consistent with our firm’s practice, we are always willing to work with the consumer to reach a feasible resolution for all parties involved. We invite ******* to contact our office at ***** ******** during our business hours of 8:30am to 5:30pm EST, Monday to Friday, if they wish to discuss the matter further.
Sincerely,
LLOYD & McDANIEL, PLCInitial Complaint
08/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I had a debt with ********* **** that LLoyd and Mcdanial aquired. I did not dispute the debt as it was mine. Through miscommunication the debt went to court and my wages were garnished. No complaint. The following is an account of the garnishment May 31 2024 $540.80 June 14 2024 $557.02 June 28 2024 $286.69 (From Bonus) June 28 2024 $557.02 July 1 2024 $2113.05 Payment (***** ****** *** ******* ****** WEBID *********** July 15 2024 $557.02 Total Payments $4611.60 Total Judgement $3210.87 Funds to be returned $1400.73 I tried multiple times to contact LLoyd and Mcdanial, both via email and phone. The phone system has been "Down" for 2-3 weeks and they have not answered the emails that I have sent. 8 emails since I have been counting. When I attempt to speak to someone they state that I have representation and will not speak with me. I sent an email revoking POA. Turnbull who I have been working with sent an email revoking POA. They tell me that I am being represented by some lawyer in GA. I am in Illinois. I contacted this lawyer and they don't know who I am, and will not send a letter revoking POA, since they never represented me. I just want my funds back.Business response
08/28/2024
August 27, 2024
VIA BBB PORTAL
Re: Response to BBB Complaint *********
Consumer Name: ******* *****
Thank you for informing us of this complaint. Lloyd & McDaniel take complaints like these seriously and seek to resolve all disputes raised therein.
In representation of our client through the court system, we comply with all rules of civil procedure and the Federal Fair Debt Collections Practices Act. While we acknowledge efforts by *** ***** to reach us, our firm has been experiencing an outage that affects our ability to return his call. We believe that issue has been resolved. Our records indicate that refunds were already issued, but we are willing to follow up on that. He is welcome to call us as well in reply.
Should you need any additional information, please do not hesitate to contact our office.
As is consistent with our firm’s practice, we are always willing to work with the consumer to reach a feasible resolution for all parties involved. We invite Brown to contact our office at (866) 585-1880 during our business hours of 8:30am to 5:30pm EST, Monday to Friday, if they wish to discuss the matter further.
Sincerely,
LLOYD & McDANIEL, PLCCustomer response
08/28/2024
Complaint: ********
I am rejecting this response because:
Until I have received the check. I have been told before that the check has been mailed out. Yesterday after 2 days of calling, leaving messages and sending emails, I finally got a call back. I have been told that "The check is in the mail". I was driving and could not write down the tracking number. The contact informed me that he was not allowed to email me. I do not trust Lloyd and McDaniel to follow through
Sincerely,
******* *****Business response
09/04/2024
September 3, 2024
VIA BBB PORTAL
Re: Response to CFPB Complaint #********
Consumer Name: ******* *****
We have received the follow up response from the consumer. Respectfully, we stand by our previous response. Thank you
As is consistent with our firm’s practice, we are always willing to work with the consumer to reach a feasible resolution for all parties involved. We invite Brown to contact our office at ***** ******** during our business hours of 8:30am to 5:30pm EST, Monday to Friday, if they wish to discuss the matter further.
Sincerely,
LLOYD & McDANIEL, PLCCustomer response
09/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Although Lloyd and Mc Danial states that they can be contacted during business hours they seldom answer the phone. They do not reply to emails, and make working things out extremely painful.
Please note that this is not a complaint that they aggressively worked to get the money owed. I accept that.
This is a complaint about their lack of service and communication. As well as getting the overpayment back to me.
Sincerely,
******* ********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
08/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been trying to contact cooling and winter for over 30 days to pay a debt and no return phone call or email. I'm also working with a debt consolidation company as well and they will not return their phone call as well. I have made every attempt to contact someone to make a payment plan however customer service has no interest in picking the phone up or responding to email.Business response
09/03/2024
August 23, 2024
VIA BBB PORTAL
Re: Response to BBB Complaint #********
Consumer Name: ***** ** ********
Thank you for informing us of this complaint. Lloyd & McDaniel take complaints like these seriously and seek to resolve all disputes raised therein.
In representation of our client, we remain in complete compliance with rules of civil procedure and the Federal Fair Debt Collections Practices Act. While our office has been experiencing system outage issues recently, so we ask that *** ********* or his debt settlement company he is working with, reach out to us again. If he is willing to resolve this matter, our firm will strive to find a solution.
Should you need any additional information, please do not hesitate to contact our office.
As is consistent with our firm’s practice, we are always willing to work with the consumer to reach a feasible resolution for all parties involved. We invite ******** to contact our office at ***** ******** during our business hours of 8:30am to 5:30pm EST, Monday to Friday, if they wish to discuss the matter further.
Sincerely,
LLOYD & McDANIEL, PLCInitial Complaint
08/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This was in response to a garnishment. Closing documents states that this amount was paid to satisfy the garnishment with receipt of funds by the receiving law firm. Multiple attempts to contact them to speak of this has gone unanswered as well as all email has been unanswered.Business response
09/04/2024
August 23, 2024
VIA BBB PORTAL
Re: Response to CFPB Complaint #********
Consumer Name: ****** ****
Thank you for informing us of this complaint. Lloyd & McDaniel take complaints like these seriously and seek to resolve all disputes raised therein.
In representation of our client through the court system, we comply with all rules of civil procedure and the Federal Fair Debt Collections Practices Act. We have recently received a communication from *** **** and have attempted return contact to him. Our desire is to make contact and attempt to work out a resolution that will satisfy all parties. He is welcome to call us in reply.
Should you need any additional information, please do not hesitate to contact us.
As is consistent with our firm’s practice, we are always willing to work with the consumer to reach a feasible resolution for all parties involved. We invite King to contact our office at ***** ******** during our business hours of 8:30am to 5:30pm EST, Monday to Friday, if they wish to discuss the matter further.
Sincerely,
LLOYD & McDANIEL, PLCInitial Complaint
08/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company bought my account, took me to court and won the case. They missed the first court date and sent a "rent a lawyer" to the second hearing to which he couldn't answer any of my questions regarding my case. I have been trying to reach someone with this company since last year and even hired a lawyer who STILL could not get ahold of this company. I have been trying to settle my case outside of court so I didn't have fees tacked on. Interest is accruing on my account and I feel as though they are dismissing my contact on purpose so it continues to rise. I am so aggravated. Every number or email given has said "technical difficulties" or ill leave a voicemail with no response. I sent an email and got a "This is not a correct sender" response. I want the case closed and the interest expunged as this company is entertaining illegal activity. I have hired a company to investigate this matter further and will be looking into another lawyer as I am far from satisfied with this company. Can provide proof.Business response
09/06/2024
********* ** **** *** *** ******
Re: Response to BBB Complaint *********
Consumer Name: ****** ****
Thank you for informing us of this complaint. Lloyd & McDaniel take complaints like these seriously and seek to resolve all disputes raised therein.
In representation of our client through the court system, we comply with all rules of civil procedure and the Federal Fair Debt Collections Practices Act. While we acknowledge efforts by *** **** to reach us, our firm has been experiencing an outage that affects our ability to return her call. We believe that issue has been resolved. In the time since then, we have established contact as *** **** had requested. She is welcome to call us as well in reply.
Our desire is to make contact and attempt to work out a resolution that will satisfy all parties. *** **** is welcome to call us in reply.
Should you need any additional information, please do not hesitate to contact.
As is consistent with our firm’s practice, we are always willing to work with the consumer to reach a feasible resolution for all parties involved. We invite **** to contact our office at ***** ******** during our business hours of 8:30am to 5:30pm EST, Monday to Friday, if they wish to discuss the matter further.
Sincerely,
LLOYD & McDANIEL, PLCInitial Complaint
08/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I financed a car in Apr 2012 through ****** ********** **. The car was repossessed in Oct of 2013. I know they resold the car, but they continued to come after me for years for the difference. In Feb of 2024, my wages were garnished. On May 10th I received an email from Lloyd &McDaniel stating that the account could be settled for $496. I sent a money order for this amount, and my account was closed. Another garnishment came out, but it was refunded to me after 2 months of me having to reach out for it. At the end of May, I had to take unpaid FMLA for the entire summer as I have a teen with severe behavioral issues and developmental delays, and I have no one to help care for her outside of school. So for 10 weeks, Lloyd & McDaniel had plenty of opportunity to send the order to stop garnishing my wages, but they didn't. They told me they did, but when I returned to work a few weeks ago and received my first check since being back, I noticed it had been garnished. This has caused me to have to borrow money to make my rent, so L&M are stealing from me and their negligence has compromised mine and my children's home. For days now, neither myself nor my employer's HR have been able to reach them as they have a message up that they are having technical difficulties. I sent an email through their website, but received an error code. Additionally, when I contested the entire garnishment in court (I mean, it has been over 10 years and they resold the car), L&M attorney went in to talk to judge *** ****** without me. I was never given the opportunity to contest being garnished. I filed a complaint against the judge, but ultimately that was dismissed and no disciplinary action was taken against her.Business response
09/04/2024
August 29, 2024
Via BBB Portal
Re: ******** ******* ***** ******** ********* **** *** ********
To Whom It May Concern:
Thank you for informing us of *** *******’ complaint. We appreciate the opportunity to respond. Please be advised that our firm was retained to collect a debt *** ******** owed to our client. After obtaining a judgment, our firm initiated wage garnishment proceedings to enforce the judgment.
After the wage garnishment was already filed, *** ******* agreed to make a one-time settlement payment to resolve the judgment debt. Funds obtained from the wage garnishment were sent to our office and received simultaneously with *** ******* settlement payment. Our firm dismissed the garnishment and sent notice to *** ******** employer; however, it appears her employer continued to deduct funds from her wages. Thereafter, our office has sent multiple refund checks to *** ******* in an attempt to resolve this matter.
We sincerely apologize if *** ******* had trouble contacting our office or experienced any inconvenience. She is welcome to contact our office at ***** ******** during our business hours of 8:30 am to 5:30 pm EST, Monday through Friday. We hope this information resolves *** ******** concerns. Please do not hesitate to contact our firm if you need additional information.
Sincerely,
LLOYD & McDANIEL, PLCCustomer response
09/04/2024
My employer received the stop garnishment notice today, 4 months after I settled. But I did receive a refund check in a surprisingly timely manner and I appreciate that a lot. I am to receive one final reimbursement and then our business is complete. Thank you for honoring our agreement.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
******** ********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
08/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This law firm took out a lien on our house without notice and now will not return our calls to get the amount paid. We are trying to sell our house and can not with out a pay off and can not get in touch with anyoneBusiness response
08/28/2024
August 23, 2024
VIA BBB PORTAL
Re: Response to BBB Complaint #********
Consumer Name: **** ** *****
Thank you for informing us of this complaint. Lloyd & McDaniel take complaints like these seriously and seek to resolve all disputes raised therein.
In representation of our client, we remain in complete compliance with rules of civil procedure and the Federal Fair Debt Collections Practices Act. While our office has been experiencing system outage issues recently, we have attempted to reach *** ***** with no success. If he is willing to resolve this matter, we invite him to contact us.
Should you need any additional information, please do not hesitate to contact our office.
As is consistent with our firm’s practice, we are always willing to work with the consumer to reach a feasible resolution for all parties involved. We invite Deems to contact our office at ***** ******** during our business hours of 8:30am to 5:30pm EST, Monday to Friday, if they wish to discuss the matter further.
Sincerely,
LLOYD & McDANIEL, PLC
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Contact Information
PO Box 23200
700 N Hurstbourne Pkwy
Wildwood, KY 40223-0200
Customer Complaints Summary
60 total complaints in the last 3 years.
39 complaints closed in the last 12 months.