Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rico ******* repair some damages to my car once car was prepared he provided me samples of his 3 custom colors He need to promote the colors and he wanted to paint my car the agreement was he'd paint my car and rims that I purchased he would be responsible to pay the rental fee There's was no amount due by me. Mr ******* received my car around April 18 I was to have it back by Mother's Day !! Things were going fine he sent me photos of first round of paint . I was excited I choose his custom Candy Blue my car was going to be different and beautiful!! Things definitely changed as the weeks where going by and it seemed like every week I was losing money hertz fee changed there's no longer the insurance discount as of April 20 the bill was on me when Mr ******* stated several times he'd make sure I had a car to get back and forth to work this was actually stated in front of my co workers I was allowing them to hear the process he was looking for business I told him they where excited for me and was considering doing business with him. Every time I they took money I'd notify him he gave me $400 and then 300 after that he told me to pick my car up by 11 am the next he sent my car to get buffed Scot told him he couldn't return my car to me like that !! He kept it when I got it it still wasn't finished hertz had took my money and my car was maturely painted !! We argued went back and forth detailed Scot talked him into finishing my car I was to take it that Thursday may 9 because I was supposed to go visit my mother for Mother's Day I text Rico wed and he said next week I said so I'm supposed to dive home with all these bolts and stuff unattached he text back said next week I text him back told him he was sad my windshield wipers where bent hood shocks broke my car was not professionally handled !! Friday morning I woke up hertz had take all of my money I saved they took 732.00 out of my account when I went to approach this man he called police on me 2 different times

  Business Response

  Date: 06/10/2024

  See attached written response from Attorney Baron Roberson

  Customer Answer

  Date: 06/10/2024

  
  Complaint: 21723951
  
  I am rejecting this response because:
  
  Sincerely, Dont care about him hiring or falsifying that he's hired one I have recorded conversation I have text message I also have a statement from  Scot  the Detailer I also have the recording of statements **** gave police  if I owe him the deductible that is owed why would you do what you done to the car he painted a car for promotion!!! I also have the 2 women that work with m who heard our Dailey conversation.. MR ******* SHOULD BE GETTING SERVED AS WE SPEAK HIS REPUTATION SPEAKS FOR SELF  THANKS
  
  ******** ********

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 28, 2022 my vehicle was involved in a wreck. In the beginning of February 2022 I took my car to Ko Kustom Kollision to be repaired. So he sent in for my insurance ******** to pay for a new door and ******** paid for a new door. But I found out when my car was in another wreck and I took it somewhere else the my car didn’t receive a new door and ******** won’t cover my door in this incident because Ko Kustom Kollision lied and said they replaced it with a new door and didn’t.

  Business Response

  Date: 03/18/2023

  I am responding to a complaint that was recently filed against Ko Kustoms. In February 2022 the insureds significant other brought in a 2016 Toyota Avalon selecting Ko Kustoms as the body shop to take care of the damages and repairs. Once the estimate was received from ******** Insurance the door shell  needed to be replaced. After contacting all of our vendors and contractors we were unable to find a new door shell. Never having contact with Ms ******* I spoke with the gentleman who originally brought the car in and explained that the part could not be found but offered to repair the door. The gentleman wanted Ko Kustoms to repair the door but also since ******** paid for a door shell $762.00 he wanted the difference to be given to him to place in his pocket bc a new door shell could not be found. I explained to he gentleman that not only is that against company policy that is also considered insurance fraud and those type of accommodations could not be met. Once again I suggested that the door could be repaired  the gentleman agreed to have the door repaired as the plan of action. Once all of the repairs on the vehicle were completed Ms ******* ******* picked up the vehicle very satisfied and had no questions concerns or complaints. Attached you  will find that Ms ******* had a 500.00 deductible that was not waived nor was it paid to Ko Kustoms. Material cost labor and time that were provided to repair the damaged vehicle exceeded the amount ******** approved to replace the door.