ComplaintsforRepublic Finance, LLC

• Initial Complaint

  02/10/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I took out a loan with Republic Finance and per the terms of the agreement they were only supposed to take out 238.00 per month but there not there actually taking out 263.00 per month which is incorrect. If the contract is not honored then it's null and void

  Business response

  03/10/2022

  Business Response /* (1000, 5, 2022/02/25) */ Dear BBB Complaint Department: Thank you for your correspondence dated February 11, 2022. It is our goal at Republic Finance, LLC ("Republic Finance") to provide excellent customer service and we welcome the opportunity to address the concerns of our customers. Please allow this to serve as Republic Finance's response to case #XXXXXXXX. As requested by the BBB guidelines, we have left all personal identifying information, including the consumer's name, out of this response. Instead, we refer to the consumer as "the Consumer." Upon receiving this complaint, Republic Finance immediately investigated the statements made therein. Additionally, Republic Finance's local Branch Manager discussed the matter in detail with the Consumer on February 14, 2022 and is in the process of attempting to reach a mutually agreeable resolution. Republic Finance is mailing a letter under separate cover to the Consumer to provide a more detailed explanation regarding the resolution. If you have any questions or additional information, please feel free to contact me. Sincerely, **** ***** Compliance Supervisor

• Initial Complaint

  02/09/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This business allowed someone to create a $6500 dollar loan in my name without any verifications. They didn't have the right phone number on file. They sent out checks in the mail, one was taken from my mailbox and deposited- which created the loan- A high interest loan over 20% interest. They endangered my financial security and I never asked them for any loan documents. I now have to go through multiple processes to get this resolved. I read online that this has happened to other people. I am lucky I caught it when I did or they could have put liens in me/my house for defaulting on the loan. This company knows what they are doing. I live in a black neighborhood and am willing to bet this company is targeting low income, black people to prey upon.

  Business response

  03/01/2022

  Business Response /* (1000, 5, 2022/02/24) */ Dear BBB Complaint Department: Thank you for your correspondence dated February 10, 2022. It is our goal at Republic Finance, LLC ("Republic Finance") to provide excellent service to our customers and we welcome the opportunity to address their concerns. Please allow this to serve as Republic Finance's response to Complaint Case #XXXXXXXX. As requested by the BBB guidelines, we have left all personal identifying information, including the consumer's name, out of this response. Instead, we refer to the consumer as "the Consumer." Republic Finance is committed to helping our customers who may be victims of identity theft or fraud and takes its obligation to protect consumer information from identity theft, fraud, and unauthorized access very seriously. Upon receiving the Consumer's complaint, Republic Finance immediately investigated the matter and took appropriate action. Republic Finance is mailing a letter under separate cover to the Consumer regarding the resolution of this matter. If the Consumer would like to have his name and contact information removed from the marketing lists of the credit bureaus so that he does not receive pre-approved offers of credit from other companies, he can contact each of the three major credit bureaus and request that her name and contact information be removed. The credit bureaus may be contacted as follows: (1) by telephone - at 1-888-567-8688 to request removal, or (2) by letter - write to the following addresses to request removal: Experian, Inc., P.O. Box 919, Allen, TX 75013; TransUnion, TransUnion Removal Option, P.O. Box 505, Woodlyn, PA 19094; Equifax, P.O. Box 740123, Atlanta, GA 30374-0123. If you have any questions or additional information, please feel free to contact me. Sincerely, **** ***** Compliance Supervisor Consumer Response /* (3000, 7, 2022/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is unacceptable because this check/loan in the mail without a verification process is NOT a "pre-approval letter" nor its is "marketing" materials. The fact that it is considered such is inaccurate. This was a check that only required a signature and nothing else to create a loan. This is easy access for abuse, fraud, and theft. Republic finance did not call the number on file to tell me of the loan and I was informed that I would have been sued within 30-60 days. Do these "marketing materials" specifically state how to opt out of these mailings. No, they do not. They should though. Only after the fact does this company choose the share this information.

• Initial Complaint

  01/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had never heard of the company until i noticed they kept calling me. I didn't return the calls because i figured they were trying to sell me a loan or something and i had no interest. then i opened a letter from their office thanking me for "taking advantage of a great opportunity by making the decision to cash our Live Check Offer".Live Check Offer sounds pretty sketchy from the start. This led me to check my experian account to see if anything was wrong on my credit report. This was when i realized that Republic Finance had allowed someone else to take out a loan for $5,327 in my name. It would appear that someone took a Live Check Offer out of my mailbox and was able to use this to open a fraudulent loan account with a company that is obviously not doing their due diligence in the opening of loan accounts. This should not be allowed to happen. The account number is 136/XXXXXXX/XXXXX. Thank You

  Business response

  02/21/2022

  Business Response /* (1000, 5, 2022/02/08) */ Dear BBB Complaint Department: Thank you for your correspondence dated January 27, 2022. It is our goal at Republic Finance, LLC ("Republic Finance") to provide excellent service to our customers and we welcome the opportunity to address their concerns. Please allow this to serve as Republic Finance's response to Complaint Case #XXXXXXXX. As requested by the BBB guidelines, we have left all personal identifying information, including the consumer's name, out of this response. Instead, we refer to the consumer as "the Consumer." Republic Finance is committed to helping our customers who may be victims of identity theft or fraud and takes its obligation to protect consumer information from identity theft, fraud, and unauthorized access very seriously. Upon receiving the Consumer's complaint, Republic Finance immediately investigated the matter and took appropriate action. Republic Finance is mailing a letter under separate cover to the Consumer regarding the resolution of this matter. If the Consumer would like to have his name and contact information removed from the marketing lists of the credit bureaus so that he does not receive pre-approved offers of credit from other companies, he can contact each of the three major credit bureaus and request that her name and contact information be removed. The credit bureaus may be contacted as follows: (1) by telephone - at 1-888-567-8688 to request removal, or (2) by letter - write to the following addresses to request removal: Experian, Inc., P.O. Box 919, Allen, TX 75013; TransUnion, TransUnion Removal Option, P.O. Box 505, Woodlyn, PA 19094; Equifax, P.O. Box 740123, Atlanta, GA 30374-0123. If you have any questions or additional information, please feel free to contact me. Sincerely, **** ***** Compliance Supervisor

• Initial Complaint

  01/25/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. 1. REPUBLIC FINANCE LLC bal. $3,358.00 Acct #XXXXXXXXX****

  Business response

  02/21/2022

  Business Response /* (1000, 5, 2022/02/08) */ Dear BBB Complaint Department: Thank you for your correspondence dated January 26, 2022. It is our goal at Republic Finance, LLC ("Republic Finance") to provide excellent service to our customers and we welcome the opportunity to address their concerns. Please allow this to serve as Republic Finance's response to Complaint Case #XXXXXXXX. As requested by the BBB guidelines, we have left all personal identifying information, including the consumer's name, out of this response. Instead, we refer to the consumer as "the Consumer." Republic Finance is committed to helping our customers who may be victims of identity theft or fraud and takes its obligation to protect consumer information from identity theft, fraud, and unauthorized access very seriously. Upon receiving the Consumer's complaint, Republic Finance immediately investigated the matter and took appropriate action. Republic Finance is mailing a letter under separate cover to the Consumer regarding the resolution of this matter. If the Consumer would like to have his name and contact information removed from the marketing lists of the credit bureaus so that he does not receive pre-approved offers of credit from other companies, he can contact each of the three major credit bureaus and request that his name and contact information be removed. The credit bureaus may be contacted as follows: (1) by telephone - at 1-888-567-8688 to request removal, or (2) by letter - write to the following addresses to request removal: Experian, Inc., P.O. Box 919, Allen, TX 75013; TransUnion, TransUnion Removal Option, P.O. Box 505, Woodlyn, PA 19094; Equifax, P.O. Box 740123, Atlanta, GA 30374-0123. If you have any questions or additional information, please feel free to contact me. Sincerely, **** ***** Compliance Supervisor

• Initial Complaint

  01/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called this business because of an offer that alerted me on Credit Karma. The message was that I could be approved for a loan. Once I contacted the business the young lady was a fast talker. See went over every detail; except I had to use my car as collateral. Once she took my information explained the process. She asked about my car. Ask if they could be added to the car since it has not been paid off. Even told me why who my finance copy was; this was never discussed. I then said no never mind I do not want to apply. Then the next day; I received an alert that a hard inquiry decreased my credit score. I did not request a loan. Only wanted information on applying and requirements. And, the representative was told exactly that do not perform any credit inquiry. Once she told me they had personal information about my vehicle that I did not provide. Illegal inquiry, and unauthorized. There was an unauthorized credit inquiry without my permission, or consent. Illegal practices, and misinformed, or uninformed information. ***** *********

  Business response

  01/11/2022

  Business Response /* (1000, 5, 2022/01/07) */ Dear BBB Complaint Department: Thank you for your correspondence dated January 4, 2022. It is our goal at Republic Finance, LLC ("Republic Finance") to provide excellent customer service and we welcome the opportunity to address the concerns of our customers. Please allow this to serve as Republic Finance's response to case #XXXXXXXX. As requested by the BBB guidelines, I have left all personal identifying information, including the consumer's name, out of this response. Instead, we refer to the consumer as "the Consumer." The Consumer filed a complaint with a federal regulator, the Consumer Financial Protection Bureau ("CFPB"), regarding the same matter on December 14, 2021, which is substantially the same as this complaint that he filed with the BBB. As of the date of this response, the CFPB complaint is still open. Republic Finance is actively investigating that complaint and will respond to that complaint with the CFPB. If you have any questions or additional information, please feel free to contact me. Sincerely, **** ***** Compliance Supervisor Consumer Response /* (3000, 7, 2022/01/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like the outcome of the investigation submitted to both parties. Response of investigation sent to BBB, as well. I never have permission to perform a credit inquiry. Once told I had to use my car as collateral; I ended the conversation with the Representative.

• Initial Complaint

  12/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ive been trying to get this issue resolved can you guys please update my credit report

  Business response

  02/25/2022

  Business Response /* (1000, 16, 2022/02/15) */ Dear BBB Complaint Department: Thank you for your correspondence dated February 5, 2022. It is our goal at Republic Finance, LLC ("Republic Finance") to provide excellent service and we welcome the opportunity to address the concerns of our customers. Please allow this to serve as Republic Finance's response to case #XXXXXXXX. As requested by the BBB guidelines, we have left all personal identifying information, including the consumer's name, out of this response. Instead, we refer to the consumer as "the Consumer." Republic Finance immediately reviewed the Consumer's statements made therein. Under the Fair Credit Reporting Act ("FCRA"), Republic Finance is obligated to investigate credit disputes that are complete and meet certain requirements. According to the FCRA, a dispute notice is complete when it is submitted in writing directly to the creditor (i.e., not through a private, non-profit organization such as the BBB) and includes the following: (1) sufficient information to identify the account in dispute (e.g., consumer's full name, address, telephone number, and account number); (2) the specific information that is being disputed and an explanation of the basis for the dispute; and (3) all supporting documentation or information to substantiate the dispute, to the extent available (e.g., a copy of the relevant portion of the consumer report that contains the allegedly inaccurate information, a police report, a fraud or identity theft affidavit, a court order, or account statements). Therefore, Republic Finance has determined the Consumer's credit dispute is incomplete because it does not meet all of the three afore-mentioned requirements. If the Consumer has any additional information to satisfy the requirements set forth above, she is welcomed to submit a complete dispute notice directly to: Republic Finance, LLC, Attn: Credit Dispute Team, 7031 Commerce Circle, Suite 100, Baton Rouge, LA 70809-1394. Upon receipt of the Consumer's complete dispute notice, Republic Finance will investigate the dispute, correct any inaccuracies that may be discovered, and report back to her. If you have any questions or additional information, please feel free to contact me. Sincerely, **** ***** Compliance Supervisor

• Initial Complaint

  12/09/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. 1. REPUBLIC FINANCE bal. $3570.00 Acct # 50325****

  Business response

  01/05/2022

  Business Response /* (1000, 5, 2021/12/22) */ Dear BBB Complaint Department: Thank you for your correspondence dated December 10, 2021. It is our goal at Republic Finance, LLC ("Republic Finance") to provide excellent customer service and we welcome the opportunity to address the concerns of our customers. Please allow this to serve as Republic Finance's response to case #XXXXXXXX. As requested by the BBB guidelines, we have left all personal identifying information, including the consumer's name, out of this response. Instead, we refer to the consumer as "the Consumer." In her complaint, the Consumer disputes the way certain information regarding her Republic Finance account is being reported to the credit reporting agencies. Republic Finance immediately investigated the Consumer's complaint and her statements made therein. Republic Finance is committed to providing the credit reporting agencies with accurate information and is mailing a letter under separate cover to the Consumer regarding the resolution of this matter. If you have any questions or additional information, please feel free to contact me. Sincerely, **** ***** Compliance Supervisor

• Initial Complaint

  11/29/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Republic Finance sent me a check, and I cashed it. I ran into some financial difficulty. Republic Finance is incredibly hard to work with when trying to make payments after running late. The day after my first late payment, I could no longer pay online. They insist that you call the store. They do not store payment information for recurring payments, and their hours are very short. Eventually, I ran three months behind because I could not keep up with the late payments. The loan was sent to a lawyer's office: B, B, and A. I worked with the lawyer to make payments. I think I made two payments on time, and Republic Finance took my loan back from the lawyer's office. I went into Republic Finance and they said they removed the lawyer's fees. I made a payment or two again, but then had another financial hardship. I kept talking to the office, but it there were late payments yet again, and I fell further behind. The loan was again sent to the same lawyer's office, and I set up a monthly recurring payment. In June, the lawyer's office just quit taking my money. I received one phone call from the lawyer's office saying for me to call, and I had a hard time getting back in touch with them. Emails were returned and the phone number wasn't working. I filed a complaint with Equifax because they were reporting that I hadn't made a payment in a year. The local branch kept saying call the lawyer's office. I finally emailed the legal division of RF, and got a call the next week from the local branch. They told me they would be working with me while they figured out what was happening. I have paid the office directly the last two months, but there were more late fees incurred, and I was charged by the lawyer's office. Someone was supposed to call me back with the correct balance, but they never did.

  Business response

  12/28/2021

  Business Response /* (1000, 8, 2021/12/15) */ Dear BBB Complaint Department: Thank you for your correspondence dated November 30, 2021. It is our goal at Republic Finance, LLC ("Republic Finance") to provide excellent service and we welcome the opportunity to address the concerns of our customers. Please allow this to serve as Republic Finance's response to case #XXXXXXXX. As requested by the BBB guidelines, we have left all personal identifying information, including the consumer's name, out of this response. Instead, we refer to the consumer as "the Consumer." Upon receiving this complaint, Republic Finance immediately investigated the Consumer's statements made therein. Republic Finance has confirmed with the BBB that the Consumer's complaint and desired resolution are outside the BBB's purview due to the fact that it pertains to a matter allegedly involving active litigation. Republic Finance is mailing a letter under separate cover to the Consumer in response to this complaint and considers this matter closed. If you have any questions or additional information, please feel free to contact me. Sincerely, **** ***** Compliance Supervisor

• Initial Complaint

  10/21/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. 1. REPUBLIC FINANCE bal. $0.00 Acct # XXXXXXXXX****

  Business response

  11/30/2021

  Business Response /* (1000, 8, 2021/11/18) */ Dear BBB Complaint Department: Thank you for your correspondence dated October 22, 2021. It is our goal at Republic Finance, LLC ("Republic Finance") to provide excellent customer service and we welcome the opportunity to address the concerns of our customers. Please allow this to serve as Republic Finance's response to case #XXXXXXXX. As requested by the BBB guidelines, we have left all personal identifying information, including the consumer's name, out of this response. Instead, we refer to the consumer as "the Consumer." In her complaint, the Consumer disputes the way certain information regarding her Republic Finance account is being reported to the credit reporting agencies. Republic Finance immediately investigated the Consumer's complaint and her statements made therein. Republic Finance is committed to providing the credit reporting agencies with accurate information and is mailing a letter under separate cover to the Consumer regarding the resolution of this matter. If you have any questions or additional information, please feel free to contact me. Sincerely, **** ***** Compliance Supervisor

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩