Customer ReviewsforMattress Direct, LLC

Sales person was very helpful and we decided to make the purchase for a whopping $9,300.00.  My husband has Parkinson’s and I have numerous physical disabilities. Sales person assured us the delivery people would move our bed to another bedroom, but the delivery men refused to deliver the bed because they were NOT going to move the bed to another bedroom , and their supervisor told them by phone the didn’t have to move the bed.  The bed never came off the truck, and they left.  The owner called the next day to apologize and wanted to redeliver the bed, we said no because we didn’t want to do business with them after the fiasco.  The owner told us : “ I hate to see you pay for a bed you don’t have”.  The owners attitude and the statement he made solidified our decision to not do business with Mattress Direct in Denham Springs, LA.  Well, they processed the finance paperwork, although when I called my sales person immediately to make sure they would not process the finance paperwork due to non-delivery, he stated they only process the financing when they have a signed delivery invoice. So, a year has now passed and finally, after numerous letters and calls disputing the $9,300 , we finally are free of the night mare.  Our dispute was settled by the finance company and we do not have to pay for a bed we do not have!!! The owner knowingly processed the financing even though we did not receive the bed . The owner stated they do not cancel special orders, nor accept returns. Can’t return something you never had!!! I wonder how many others have been mistreated and bullied by the owner of this business. Make sure it’s not you next time.

The guest read and reviewed our Store Policy. The guest knew that this was a special order and that special orders are “All Sales Final”.

Upon delivery, the guest requested that the delivery drivers move a bunch of furniture that does not fall within our ability to do according to our insurance policy.

The drivers explained that they were not allowed to move all of her furniture.

She refused the delivery in anger. We have attempted to schedule redelivery and are willing to redeliver when she is ready.

I went into the store to browse for a mattress with my partner. By the end of our trials of the display beds, we decided on purchasing a mattress. An employee was present the entire time we were in the store to assist us with more info on the mattress's comfort and pricing. Although we took a few minutes to speak privately to discuss our options on the mattress itself and prices from other retailers (we browsed other deals online). When we informed the employee we'd like to purchase from Mattress Direct, they directed us to the computer for payment and delivery information. They asked us about how we'd like to pay and offered an alternate finance option. We were open to hearing their options and they let u know that they offered no interest payment option over a 12 month span. Since I was the primary buyer, I said I was interested. They asked me my income and basic personal info. I asked questions such as "Is this a credit card?" "Will this affect my credit?". And the responses were "No, this is not a credit card. But you will receive a card'" and "No, this will not affect your credit". When they began having me sign the paperwork, I saw that the paper said credit card. So I asked again for clarification, and the employee assured me that I will be mistaken to believe this was a credit card. I asked multiple times if this was a buy now pay later type of system, that does not include a credit card or credit pull. They said they were unfamiliar with this type of payment method or phrasing but said that it sounded like a similar system. I did sign the paperwork. Received the mattress. And received a ding on my credit and a credit card. This complaint is not about the product itself, the mattress. It is about the misinformation about the financing options. The employees should understand the financing options and be transparent about their knowledge if they do not understand. I felt deliberately misled about the situation and the advertisement of the financing.

The guest did sign Synchrony financing paperwork that clearly says it checks credit. Not sure the confusion. Hope they enjoy the mattress.