Business ProfileforMatt Bowers Chrysler Dodge Jeep And Ram

We purchased a 2021 Chrysler Pacifica in September of 2023 for $32,000. Within 4 days of having the van a noise was noticed I brought the vehicle to an outside mechanic to have it inspected. Upon inspection it was determined the shocks were bad and the hubs needed to be replaced. The vehicle was brought back to Matt Bowers dealership the same day. We met with ****** the sales manager who informed us both of these issues were dictated on the used car report but were not fixed prior to purchase but would be fixed. We were put in contact with service associate ******* ***** after multiple trip/appointments we were told the shocks needed to be changed and the transmission needed to be replaced. The van was brought in December 13th, 2023 we were giving a loaner vehicle that smelled of marijuana and our van was kept until Jan 2nd with the understanding that the transmission was being changed. Upon receiving our van we were told there was no issue with the transmission and the noise was made from wind visors. Though the wind visors were placed 2 weeks after the purchase of the van. Communication was impossible while our van was in the service department at lease 15 calls were not returned from William the service associate or ***** the service department manager. Now we are leaning to go an alternate route to try to get our van in optimum condition. Worst customer service I have ever experienced. Would not recommend to my worst enemy.