Complaints

This profile includes complaints for Window World of Baton Rouge, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Window World of Baton Rouge, LLC

  8405 Airline Highway Baton Rouge, LA 70815-8125

  
• 

  Window World of Baton Rouge, LLC

  114 Arnold Blvd A Lafayette, LA 70506

• 

  Window World of Baton Rouge, LLC

  8814 Veterans Blvd Suite 17 Metairie, LA 70003

• 

  Window World of Baton Rouge, LLC

  8814 Veterans Boulevard, Suite 17 Metairie, LA 70003

• 

  Window World of Baton Rouge, LLC

  114 Arnold Boulevard, Suite a Lafayette, LA 70506

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27,2024 Window World came in to install 2 windows. One in my bedroom and one in my bathroom. The window in my bedroom leaks air. I contacted Window World and brought in a picture of the window in my bedroom. From the outside we could see that the window was not fitting tightly against the rick wall. One of the repairman men came and pushed the window next to the wall. Then, another repairman came to look to see where the wind was still coming in. He stood by my bed and eyeballed the window and said that he did not see where air was seeking in. Then he stood in the bathroom and looked at that window and said the same. I contacted them again. Eventually, they sent another repairman in, and he immediately saw where the rubber in the window was all torn. He showed that to me, replaced that rubber, threw his trash on the floor and left it. Sadly, to say wind is still coming in my bedroom window. To sleep in that bed I have to tire my head and be sure to put on something flannel because the air is coming in on my head and on my shoulders. I did not contact them again, because when I contacted them the last time, the gentleman who answered the phone explained to me that they had already sent 2 repairmen to come out and look at that window, therefore, I knew that i needed to take another avenue. On yesterday, I went to my facebook page and placed a review on it. Immediately after I did that one of their representatives contacted me via e-mail and requested that I get in contact with them. I e-mailed them my contact information. A gentleman said that he was not aware that I was still having problems, and that he would come out to check on Wednesday next week. I mentioned that I researched how to identified where leaks are in a window, and yahoo had some suggestions, but I have not had time as of yet to follow yahoo's directions so that I could see that another repairman would come out and cap the place where the air was coming in.

  

  Business Response

  Date: 02/07/2025

  Window World has reached out to our customer today and set up an appointment for today to have our Field Supervisor come out and further inspect the window to determine a resolution.

  Customer Answer

  Date: 02/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22911474, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Window World sent someone to fix the previous issue with my window's that they previously messed up ! However, my whole room has been totally remodeled. I go in to look at my windows. One of my bay windows is leaking water. The water is coming in at at the bottom of the window and all over my window sill and all my floors. This is unbelievable and unreal. This has been unprofessionally done. Why so many issues?

  

  Business Response

  Date: 09/09/2024

  Window World apologizes for this matter. Window World will reach out to our customer to set up a water test and repair. The customer did not reach out to Window World to let us know about this issue directly.

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had vinyl siding installed and I was told to pay $200 directly to an employee even though I had signed a contract and was paid in full. The employee would not leave my house until I paid him. This is very unprofessional. I was promised a $200 refund by Mr. ** ***** and I have not heard from or received refund yet. I also requested a replacement window on 6/10/24 and have not heard from anyone. They will not return emails. They are quick to answer when trying to sell you something, but when they owe you money or a service they ignore you.

  

  Business Response

  Date: 07/15/2024

  Window World Production-Field Supervisor has spoken with our customer and has submitted the request for the customers refund on today's date. The customer has also been provided with an update regarding the warranty sash as an expected ship date of 7-25-24. The customer has been updated that once this warranty sash arrives, window world will reach out to set an appointment.

• Initial Complaint

  Date:01/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction- 10-27-2023: Window World sent a saleman out to measure 4 windows, which he measured wrong. on 11-21-2023, the installer came out to install the windows, He removed all 4 windows without confirming the measurements. The windows didnot fit, they all was too small. there was a plastic border with caulking install to fill in the 2.5" space at the top and bottow. i called Window World to give them my concerns, they sent the field supervisor to inspect the windows, he said they was ok. I am not please with the installation of my windows because they didnot install the actual window size as to what was taking out. there will be future problems with the installation. Please help me resolve this problem. Thank you in advance

  

  Business Response

  Date: 01/02/2024

  Window World has properly measured and installed the windows correctly according to industry standards. Window World Field Supervisor has met with our customer and fully explained the window install in this section of the home. Window World will not order additional windows as the windows that are installed are correct to its opening.

  Customer Answer

  Date: 01/10/2024

  Consumer had an inspection done.  Please see attached documents.

   

  

  Business Response

  Date: 01/11/2024

  Window World has spoken with the customer and we have reached a resolution.

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased eleven hurricane impact windows after Hurricane Katrina from Window World. I recently discovered the windows only can be raised eight inches when I decided to place a window ac in the window. I also became concerned this is a safety hazard. Windows are considered an escape route in case of an emergency. I telephoned Window World and reported my concerns related to the window only opening about eight inches to the representative on the phone. The representative reported to me that the windows do not raise any higher and proceeded to offer a window sash that would open to the height of the window ac once I measured the height of the ac. I would be responsible for paying the cost of the Window sach and with the installation. Since this was the only resolution offered , I called back when I was ready to place the ac in the window and order the window Sach. This time the representative stated we no longer make the window Sach for the window. The representative on the phone stated to me just take the bottom window out and proceeded to state I will email you the instructions on how to remove the bottom window. I am really concerned about the fact that the windows were made to only open about eight inches. I feel this is a safety issue. I am requesting Window World to resolve this issue with my windows.

  

  Business Response

  Date: 07/24/2023

  Window World installed the windows in 2011. The windows were installed into the openings provided. Should the customer desire to install an a/c unit, it is up to the customer to make those modifications. The customer has been provided with information regarding how to remove the sashes.

  Customer Answer

  Date: 07/25/2023

  
  Complaint: 20360814
  
  I am rejecting this response because: The fact that the bottom window Sach only open and raise up to eight inches.Window World is suggesting that I remove the entire bottom Sach in case of an emergency. I am more concerned about a safety hazard of not being able to raise  the bottom Sach of the window in case of an emergency and I have to use the window as an escape route.
  I have other windows in my home the same height and width of the windows that were installed by Window World  and the bottom window Sach raises up to meet the top window Sach.  The AC is secondary. My main issue is the fact that I have eleven windows in my home that I feel is a safety  hazard and I recently found out that the bottom Sach did not raise all the way up as a result of considering  to place a unit . These are hurricane impact windows and according to Window World  you cannot break these windows. The windows were placed in the same opening that the original windows were removed by window World ,however those windows all of the windows that were removed by Window World and replaced by their  windows opened and were raise up to meet the top window Sach. 

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/06/2023 Window World Replaced my 3-panel patio door incorrectly. The door was to open on the leftt side (entering). They said they could only replace it where the "middle" door opened! This is the fourth attempt to repair/replace the faulty door. Original paperwork dated 9/12/07 clearly states that the door is to open on the left side looking in and in the past installs, that was done. They now tell me that they cannot warranty the door unless the new installation stands. This is unacceptable.

  

  Business Response

  Date: 07/10/2023

  Window World has fully explained this matter with the customer. The new replacement sliding patio door has recently been installed correctly as such. The sliding patio door is a 9' 3 panel sliding patio door from the center opening. This door is installed correctly and properly. Window World will not make any modifications to the door operation.

  Customer Answer

  Date: 07/10/2023

  
  Complaint: 20283741
  
  I am rejecting this response because: this door has been replaced four times by WW since 2007.  The other three doors all opened the same way.  This fourth door opens in the middle, different from all the other doors. 
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 07/10/2023

  Window World no longer offers the same model door that was installed in 2007.  Window World has fulfilled your warranty and replaced your door at no charge with the closest currently available model. 

  Customer Answer

  Date: 07/10/2023

  
  Complaint: 20283741
  
  I am rejecting this response because:

  I must have a replacement patio door that opens from the left (outside looking in) just as I ordered and paid for - see attached documentation. I will not settle for anything else.
  
  Not only has a flooring wear pattern been established after almost sixteen years of use, but also, the door opens to a covered porch area, so the door can be opened on rainy days for ventilation, and I can walk out to a protected area.  Currently, the center door is under the eave, uncovered!  The house was not designed to have a centered patio door.

  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 07/14/2023

  Window World cannot modify a door. If the door is modified in any way to open differently than the manufacturer's specs all warranties will be null and void. We apologize that we cannot meet your expectations., but moving forward the door is installed to factory specs and the lifetime warranty is intact at this time. We appreciate your business and again apologize that you are not happy with the product sold in 2007.

• Initial Complaint

  Date:01/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 18,2022 I called Window World to get a quote on two windows. A representative came to my home May 2, 2022 to get measurements and write up the order for the two windows at a cost of $2,597.00 for both windows. June 15th, Window World and I spoke twice about the delivery of the replacement window. May 9, 2022, the windows were delivered. The bedroom window fit perfectly. The living room window, didn’t fit. So, it had to be reordered. I paid $1,298.00 for the window bedroom window. August 3, 2022, the replacement window was brought to my house, but the frame was damaged. So, they installed the damaged frame and said they would order a replacement. I had no doubt that they would deliver the product. So, I paid them $1,298.00 for the second window. I spoke to Window World August 16th and Aug. 24th to inquire about the delivery of the replacement for the damaged second window. They called me Sept. 7th to discuss the replacement. I called them back Sept. 14th. The replacement was sent out Oct. 18th, but it didn’t fit, AGAIN. I still didn’t have the replacement window, but they have been paid. A supervisor called me November 22, 2022, sounding concerned and promising to resolve the issue. I told him I wanted my money back. He said he had the look into why they weren’t following the measurements indicated and creating a wrong size window. I told him that I had taken off from my job each day they promised delivery. One time they didn’t show up. The first delivery was on a Saturday, but I was told they weren’t doing Saturday deliveries anymore. The survivor said he would get me a Saturday delivery date. Today, is January 15, 2023 I have not received the replacement window and I have not heard from Window World. I want a full refund of $1,299.00 for the window I have not received and the replacement.

  

  Business Response

  Date: 01/16/2023

  Window World called on 12/14/2022 and left a voicemail that your frame was ready and to call us to schedule installation.  Window World has scheduled the install.

  

  Business Response

  Date: 01/23/2023

  Window World does apologize about the delay's in getting this project to completion.  Window World would like to thank you for the cooperation with our Field Supervisor today and working with us to get your project completed.  Window World will proceed to expedite your order as much as possible.

  Customer Answer

  Date: 01/23/2023

  
  Complaint: 18816228
  
  I am rejecting this response because: I have lost faith in Window World. I have no reason to believe they will get this right. They should send someone out to remeasure the window to make sure they have the correct measurements. Then, work from there. They continue to work from previous measurements, which obviously isn't correct. I will seek legal advice on this matter.

  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our home was a total gut from hurricane Ida and all our windows needed to be replaced. We hired a contractor and they subbed out Window World to do the windows. The windows were not measured correctly and we have several windows that are bowing. We also received windows that are not allowed to be sold in the state of Louisiana. The sales person did not give us the style or type of window we desired, no one will call us back and we are out $7k. No one is working with us to help get this resolved. We have asked that ALL wi does be remeasured, reordered in the correct size and style. We have gotten 2 professional options that have both said that we will have water intrusion issues if the windows are not fixed and installed correctly. I have spent 3 weeks calling, leaving messages and trying to work with Window World to get this resolved, with no resolution at all. We need to to move forward with our project and can’t allow the delay any longer. Thank you for your support in this matter. Brooke Trepagnier 985-703-1381

  

  Business Response

  Date: 11/29/2022

  Window World has reached a resolution with our customer.

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Window World was hired to change out all of our windows after Hurricane Laura. The order of $6852.00 was placed at the end of December 2020. Windows came in mid February and were installed. We were very understanding of time frame as we knew the damage to all of our area that was done. There were many issues with the installation of the windows. First, there were 3 that had to be reordered due to the fact they were measured wrong. There was also a dormer window with a crack. These got replaced within a couple months. However, NONE of the windows had any flashing or JChannels installed. Our contractor pointed this out when the windows on the west side of the house were leaking. Now we had moisture damage to deal with....again. We tried to get Window World out to make this right with no luck. I believe our bill was finally revised to reflect taking the flashing and JChannel installation off. I then had to get my contractor to complete each one. We also had to pay to take out moldy sheetrock, replace, and repaint. We called to get some kind of help with reimbursement for this. To this day, we are told that our file is 'still being reviewed'. We are not trying to get the windows for free but have had to pay way more out of pocket for repair of something that should have been addressed by the company themselves. Or better yet, installed properly from the beginning.

  

  Business Response

  Date: 10/17/2022

  Window World is not able to verify that damage was done to the home as a result of our window install.  The home was in the process of storm damage repair when windows were installed and still in a state of construction.  Our documents signed by homeowner reflect that siding was not installed and the homeowner was aware of this and signed our completion certificate.  To date the customer has not been able to provide any documentation to Window World that prove such.

  Customer Answer

  Date: 10/17/2022

  
  Complaint: 18226538
  
  I am rejecting this response because:

  This recent response is implicating that moisture damage may have been already existing which is totally wrong. There was never any moisture damage on the west side of home. 

  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sustained major damage to our home after Hurricane Ida. We had a structural engineer verify damages to assist with insc. claims . Determined that windows needed to be replaced. Had WW after Hur. Katrina- planned to replace upstairs (orig .when built) and downstairs (WW). Waited months for WW to come out, initial consultation changed 3 times prior to coming. (Oct- Dec). Understandable for # of homes damaged. Quote prov. by sales rep for new windows and replace all downstairs., rep told to place 12/27/21. Numerous calls to check order status, Instillation techs came out to replace "sashes", had no tools, no markers on windows to identify. Tried to place 4 windows forcefully, could not open/raise after. Stopped techs and called WW back and asked for rep to come measure. 3rd rep came, began to measure, received call told husband late for appt, rushed, did not measure remaining windows but stated "I will put them in when I get back to the office." New installer came last week to install sashes, did great job with help of husband. Confirmed at this time that there were no other windows ordered. Called WW immediately, asked for return call, no call back in 72 hours. This is a repeat pattern throughout this entire experience. Initial contract signed 12/27/2021. Still missing windows, have now leaking windows in 4 locations from downstairs windows. Damage to new sheetrock and paint waiting on WW. Have photos to verify. Damaged areas shown to last installer. One excuse after another, WW does not stand behind guarantee, although stated that "we will honor" but then reduced window order. Travelers Incs. Co also sent out contractor to determine status, who also concurred that all windows needed to be replaced. 3 quotes from 3 different companies, 2 independent contractors, what more do you need? Who will pay for the damages to my newly repaired home? 9 mont. of back & forth, I have lost faith in WW.. would appreciate call from company , not Metairie to discuss.

  

  Business Response

  Date: 09/20/2022

  Window World is working with our customer to resolve this matter.