Complaints

This profile includes complaints for Barksdale Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Barksdale Federal Credit Union has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Barksdale Federal Credit Union

  2701 Village Ln Bossier City, LA 71112-2319

  
• 

  Barksdale Federal Credit Union

  5490 Barksdale Blvd Bossier City, LA 71112-4527

  
• 

  Barksdale Federal Credit Union

  115 Linton Rd Benton, LA 71006-3500

  
• 

  Barksdale Federal Credit Union

  9134 Mansfield Rd Shreveport, LA 71118-3123

  
• 

  Barksdale Federal Credit Union

  9475 Ellerbe Rd Shreveport, LA 71106-7444

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting the run around when trying to take care of my deceased mother’s accounts. Even though I’m on her primary account, I can’t do anything. Even though they have her death certificate on file. She had some cd’s in an IRA but I can’t do anything with them because while I’m on the account, I’m not on THAT account. The lady straight up told me I’d need to get a lawyer. And then she tried calling someone that handled CD’s but big shock, that person wasn’t in the office. Even though it’s 2pm on a Tuesday. It’s always the same run around when I’m trying to handle business here. There’s only $3,700 in the CD. It would cost that much to get a lawyer and do the succession work. Even though I’m on the account.

  Business Response

  Date: 03/12/2025

  Unfortunately things can get tricky when an account holder passes.  Legally financial institutions have certain actions that must be taken in the event of a claim to make sure that the legally authorized person receives the funds from an account.  Although a family member may be joint on some accounts, it is how each individual account is set up (and what type of account it is) that dictates the legal process and our ability to get the beneficiary the funds.  

  I understand that this individual has been in contact with our IRA department and ***** has let me know the beneficiary will receive something from Ascensus in the next few weeks.  

   

  Customer Answer

  Date: 03/12/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  The original purpose of my visit wasn’t even to take the funds. I wanted to put an additional $24,000 into the IRA. But now, I’ll just take the money out when I can and go through USAA. I already gave a Death Certificate and I’m the only person left in the family.

  Look, I don’t mean to be rude. And I apologize if I came off that way. But having to keep going through these things to make sure my mother’s final wishes are fulfilled is like a knife in the heart every time. I hurt so much. She was a great person and wanted something to be left to her grandkids. 

  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 03/14/2025

  I have ***** from this department calling Mr. ********* to go over the file and make sure everything is smoothed over in the process. I know the passing of a loved one is difficult and as she knows the most about the process and is handling his profile, I'd like to make sure to have her step in and help out. 

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my Barksdale Federal Credit Union card on February 20, 2025 with a over payment of $112.00 and $70.00 now they are telling me that I owe them $49.87 for cured interest fees so I don’t get a over payment refund.They gave me a credit of $89.00 but I didn’t get the rest of my refund.My pay off balance was $8962.00 at on February 1, 2025.I didn’t make any more purchases at all between that time of paying off waiting to happen and the balance jumped up to $9053.00.I called them twice and went into the branch but they seem to not know what’s going on.

  Business Response

  Date: 03/05/2025

  
  Good afternoon:
    It is our deepest desire that all of our members truly understand the state of his/her accounts.

  
  When there is confusion, we hope that using the online banking system, which shows all balances, credits, and debits, and charges to VISAs can be found.   When there are still questions, our representatives do their best to help our members understand their accounts.
  Interest that is due to a credit card is calculated and charged at the end of the month.  When a true payoff is not requested there can be a difference in what a member understands to be the payoff (maybe from a total they see online) and what the true payoff might be.  When you add in multiple transactions that occur after what a member might have understood to be the payoff, it can make a real difference.  For this reason, we hope our members use online banking (found on our website, ********) to show what has happened, what has been credited, what has been charged, etc.  When that does not work, we truly hope a conversation with a representative will help.
  

  With receipt of this notice, more information is needed.  We are happy to send the information found in the transaction history to try to clear up this misunderstanding and most importantly show how much we value our members. Our VISA representatives are here to help you and are willing to go over every detail again.  I believe you have the number, but just to make sure it is easy to find they can be reached at ************, option 6, option 4.

  We are extremely appreciative of our members.

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Barksdale Federal Credit Union is refusing to allow active-duty service members who accrued debt while in the service to apply for the Louisiana Service Member Civil Relief Act (SCRA), which is issued under Louisiana Statutes: Louisiana State §422 and §312.

  Business Response

  Date: 03/03/2025

  As shown on the attachment provided, there are differences between the Federal SCRA and Louisiana Extension of SCRA.  Barksdale follows the Federal SCRA guidelines which affects loans made prior to a servicemember entering into active duty. 

  Stated in the complaint is information that there is entitlement to have the interest rate lowered to 6% and that SCRA benefits are being denied. Louisiana's Servicemembers Civil Relief and Consumer Rights Act (La. RS 829:3 1 I et seq.) (the "Act") restates a large portion of the SCRA. Similar to the SCRA, the Act includes an interest rate reduction, to 6%, for debts incurred prior to active-duty status. The purpose of such is to assist servicemembers materially affected by being called for active duty. Moreover, the Act is preempted based on federal law as Barksdale Federal Credit Union is a federally chartered credit union.  If a mistake has been made a member was not active duty prior to the loan date, we'd ask to please resubmit the request via our website at *************************************************.

  We appreciate every service member's devotion to our country and patronage with Barksdale Federal Credit Union.

• Initial Complaint

  Date:07/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Barksdale put a hold on my account without a accurate reason.My account is on hold from them stating that someone called and told them they was my mother and I was incarcerated and that my GF has access to my account in which I gave my GF permission and my information.Im not understanding how anyone that is not on my account anyway can call and have my account held.I need my money for a very serious matter and this has caused me problems seriously

  Business Response

  Date: 08/05/2024

  Good afternoon -

    Any time that there is a question of fraud on a member's account Barksdale Federal takes all measures to protect our member's assets and accounts until clarification can be made as to the full extent of the situation.  We realize that this can create a hardship for members to not have full access to internet transfers, but protecting the member's hard-earned money is our biggest priority.  In order to clear up any issues on an account and get all services reactivated, we ask our members to please contact our member services' department at 318-549-8145.  Had we not protected the account and fraud was occurring, we would not want our members to have fraudulent activity leave them without their funds.  It is our job to protect those assets for which we are entrusted.

• Initial Complaint

  Date:05/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bank never told us we were going to charged a amount and be taken out from our account. My wife was in talk with bank about a loan instead bank withdraw 623.58 from our joint account without our permission that is illegal. Bank almost over drafted my account. Bank should be fined for breaking the law.

  Business Response

  Date: 05/17/2024

  When one party is on multiple accounts, the funds in the other accounts can be used to offset overdrafts that have remained on the books.  This is all outlined in the accounts paperwork that is given to each member upon opening of a new account. I have attached those guidelines for your review.  Our staff do discuss the option of taking out a loan to cover an unexpected expense like this, but when a resolution is not agreed upon, and enough time has passed from the initial overdraft, the account is offset to clear up the overage.

• Initial Complaint

  Date:03/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 20th 2024, Barksdale Federal Credit Union in Shreveport negligently process a charge of $160.70 for services from AT&T. However, at one time, I did have an AT&T internet account but I closed it down in December of 2021. AT&T told me the person using my account and routing number is named ***** *******. ***** ******* is NOT AUTHROIZED to pull money out of my account. I do not know ***** *******. Barksdale Federal Credit Union in Shreveport did not match the name on the AT&T account, ***** *******, with the name of the account holder, ****** ******, on the Barksdale Federal Credit Union checking account. Due to the negligence of Barksdale Federal Credit Union, this caused a $24.00 insufficient funds fee ($24.00 has been refunded) and I had to pay money out of pocket to cover the charge against my account. Plus, I had to pay a $20.00 stop cancelation fee. The total charges for the event came up to $180.70. I am trying to work with Barksdale Federal Credit Union member services but so far they seem a bit incompetent. Just to be clear, the $160.70 pulled out of my Barksdale Federal Credit Union checking account on Feb 20,2024 from AT&T was NOT AUTHORIZED by me. The person pulling the money out, ***** ******* is NOT AUTHORIZED to pull money out of my checking account. Barksdale Federal Credit Union was negligent by not checking the names on the checking account and verifying the name being used on the AT&T account. Not only am I seeking the $180.70 refund but I am also seeking physical and emotional damages, pain and suffering, time spent working on this issues from Barksdale Federal Credit Union for being negligent and not protecting my checking account from unauthorized access as indicated in the contract I signed with with Barksdale Federal Credit Union back in 2015. Please allow to collect 10 times the money stolen . Thank you.

  Business Response

  Date: 03/08/2024

  While investigating this report, it was brought to my attention that the complainant has made contact with Barksdale Federal through a different resource and a resolution has been offered through the alternate channel.  As Mr. ******** report is being taken care of, and he is receiving communication there, I would fear proceeding here would cause confusion between all parties. As always, we take each report seriously and work diligently with the complainant to resolve any issues with Barksdale Federal Credit Union. It is our desire to make our communities better and appreciate each member and non-member that has an interaction with this credit union.

  Customer Answer

  Date: 03/19/2024

  Barksdale Federal Credit Union still owes me $20.00 for making a stop payment on an ACH that was charged against my account.

  Business Response

  Date: 03/19/2024

  I have spoken with the other official handling this case, and all has been taken care of from this request upon receipt of the latest message. If there are any new concerns for this complainant, please let us know.

  Thank you so much!

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/1/2024, I noted an odd PayPal transfer request, $2000 transfer from my checking account to PayPal. I did not submit this request, so I immediately called to speak to PayPal(who referred me to my bank) and BFCU, BFCU said the charge wasn’t showing on their end yet , but put alerts on my account so the charge shouldn’t be paid and that if it was they would refund any fees. While on the phone I change my password and logged out all devices on PayPal and unlinked any and all cards minus the account that it wouldn’t allow. In 3/4/2024 the charge did try to go through my account and caused 5 overdraft fees. I called PayPal who said nothing they could do and BFCU who said only they could do was close the account and refund only 3 of the fees. They couldn’t explain why the charge was even allowed to go through with the fraud alert and pretty much told me sucks for you while continuing to interrupt me and talk to me like I was ignorant. My checking account was not compromised it was PayPal so a new account is not necessary, but that was their only solution and said they would be more charges tomorrow when it tried to go through again.

  Business Response

  Date: 03/20/2024

  I am in the process of researching this complaint and will be able to provide more details as soon as possible.

  Business Response

  Date: 03/21/2024

  Good afternoon.  I have gotten more information and wanted to try to explain.  When an organization like PayPal is set up to obtain a payment with a debit card, you can put a fraud alert on the debit card which prohibits the transaction from clearing. However, when the payments are obtained via ACH, to come directly from the account number, there is no way to stop the transaction while it is in process.  You must wait for it to clear and then reject it.  You can then stop future ACH transactions from happening -- but you cannot stop one that is already in action.  This is why a fraud alert on the card would not work.

  Anytime this happens, BFCU is happy to return all Return Fees our members accrue due to the fraud.  We also are happy to reject the ACH transaction on our member's accounts.  Call Center representatives are authorized to return 2-3 fees for members, however when more than 3 are needed, a supervisor must review to decision anything more. I apologize for any misunderstanding in the number of fees that will be returned.  

  I hope that this helps understand the different types of transactions and our abilities based on how a member sets up the withdrawal process with an outside vendor.  We are always disappointed to hear that someone has had a frustrating experience and aim to do our best.  Any concern expressed is always reviewed with our staff and any retraining needed is performed.  Thank you for bringing this to our attention.

  Customer Answer

  Date: 03/22/2024

  
  Complaint: ********
  
  I am rejecting this response because your employees lack the ability to explain the process, be helpful to members as well as other institutions have stopped similar charges. I recommend you properly train your employees and work with them on not interrupting customers and speaking down to them. 
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 03/22/2024

  I am not sure what else I can do to help you here.  Please feel free to visit on of our locations at your earliest convenience.

  Have a great weekend!

• Initial Complaint

  Date:03/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a few purchases through PayPal that I approved. I got no notification asking if the purchases were fraudulent. The bank decided to close my account and deny all my transactions. I called the bank to fix the issues and was told it would be resolved within 5 minutes. I attempted to make a purchase and card was declined again, which was embarrassing. This was all on a Friday, so I called the bank again and the lady advised she didn't know what the first call taker did but she will fix it within 5 minutes again. The card worked for 1 small transaction and now its been denied via online and at the store over the weekend with no customer service help over the weekend. I attempted to buy food for my family on Sunday and the card was denied again. It's very embarrassing getting denied when buying food for your family. Since, there not open on the weekend, I can't get anything fixed. A bank should know how to fix accounts without causing more issues and should ask confirmation about questionable purchases without canceling the card. Do not recommend banking with Barksdale Federal Credit Union.

  Business Response

  Date: 03/04/2024

  We researched this complaint and understand that our Card Service Manager has spoken to and resolved this issue with Mr. *****.  We truly value relationships with our members and apologize for any frustrations. 

  Business Response

  Date: 03/22/2024

  Mr. ***** spoke with our card services representative on 3/4/24 @ 10:15am.  He was directed to call our Card Services department directly (800-647-2328, option 6) next time he needed help. As the desired resolution in this complaint was contact, which was made at that time, we thought we had performed the action desired.  As always, we recommend our membership reach us directly at to obtain any help needed with services.  It is unfortunate any delays in the process here have not allowed us to help at a quicker pace. 

   

  Customer Answer

  Date: 04/02/2024

  This was not resolved and I was never contacted by the bank. Thank you.

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/9/23 I went to the Express OMV on East 70th in Shreveport, LA. I attempted to withdraw money from the ATM inside, in the amount of $44.25. However, it did not work/release the money to me. I attempted to withdraw money from the outside ATM, and it gave me the money need. However, my bank account at BFCU shows that the $44.25 plus $1 service charge was taken twice, when I only received the money once. I spoke to BFCU and had $44.25 plus $1 service charge returned to me on 8/16/23. However, on 12/27/23, there was another $44.25 charge from the OMV on my account. I spoke to BFCU, and they refused to return my money. I did not go back to the OMV and attempt to obtain another $44.25 since 8/9/23. I would like the erroneous withdrawal/charge returned to my account.

  Business Response

  Date: 01/04/2024

  In an effort to be thorough, employees research each transaction with the terminal owner.  As a convenience to our membership, BFCU provides a provisional credit pending the findings of the data provided by the terminal owner. The Express OMV provided journal copies and proof that the funds were dispensed as well as evidence that the machines balanced. As with credit union policy, any documentation we receive is always forwarded to the address on file for our membership and we notify them that the provisional credit will be reversed to prepare them for the deduction.

  When we receive information that the transaction is correct, we are required to process it according to the findings.  We have disputed them to the furthest of our ability with the terminal owner.  Should Ms. ***** still feel this is incorrect information, we encourage her to contact the terminal owner to dispute their report.

  Customer Answer

  Date: 01/08/2024

  Another draft from my account has occurred. That’s the fourth draft.

  Business Response

  Date: 01/10/2024

  This has been taken care of and completed.

• Initial Complaint

  Date:10/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/26/23 I made a in person purchase with S&S Up Fitters for a UnderCover Flex Tonneau bed cover in the amount of $1,327.43. The front desk lady advised me that the cover would be in on 8/16/23. I called on 8-16-23 to see whats the status. The lady advised it would be in next week on 8-23-23. So on 8-23-23 I called to see if the cover was in, she stated no. I then asked whats the issue because I have checked online with two manufactures that make this bedcover and they advised me if I purchase it today it will be shipped to me the next day. The lady advised me she would call me back after she called to see whats the status. She never called me back so I went to the business the next morning to see whats the status of my order. The lady is now telling me again it will be in next week. I asked her for proof of purchase & a tracking number for the order. She couldnt provide one so I advised her that I would like to cancel the order. She said she would have to go in the back & asked the owner. She came back & stated he refuse to cancel & he didnt want to talk with me at all. I then called Barksdale card services & advised them of the issue. They advise me to go into the local branch and file a dispute which I did. Barksdale credited my card back but a few months later issued the charge back to my card. Barksdale advised due to the paper work that the merchant sent they added te charge back. I advised them that the copy of my receipt didnt have any of the information on it that i agreed to any of those terms meaning a special order no refund. I also advised barksdale that S&S had added a fraudulent charge on my card in the amount of $125.00 for labor. I talked with Holly the manger over card services and she stated that due to the company refusing to give back the money & that it was months ago when I made the purchase there was nothing they could do. I feel like Barksdale didnt not look out for me even when I did everything they asked me to do in the dispute & plus provided them with all the proper proof and paper work that S&S gave me

  Customer Answer

  Date: 11/04/2023

  This is a fraud charge how can you charge a person card for labor in the amount of $ 125.00 when you never did it. And Barksdale had proof of this provided by me. And still did nothing. Plus I canceled the order for the bed cover and S&S still ordered the cover weeks later. 

  Business Response

  Date: 11/07/2023

  According to the guidelines and information received from all parties involved, this charge for a special-order item was investigated and settled based on the mandated regulations required of BFCU as a financial institution.  I understand that the complainant no longer requires the cover as it was purchased through another vendor.  However, based on the purchase agreement the funds were still due to the original vendor as a special-order item.

  Regarding the labor costs, the vendor stated they had issued a refund and mailed those fees back to the purchasing party.  

  Customer Answer

  Date: 11/07/2023

  In response to my or being a special order, it was not look at my receipt. S&S made up that fake receipt and sent that in to Barksdale after I disputed the charge. And about S&S sending me a check in the mail that never happened. And plus Barksdale knew about the fraudulent charge of 125.00 in July when I filed the dispute. So that should have been handled then by barksdale and the charge should’ve never been added back to my card

  Customer Answer

  Date: 11/07/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 11/07/2023

  When BFCU receives complaints and concerns, we first attempt to provide our members with a temporary credit while we investigate.  This provisional credit is conditional on the transaction being determined as fraudulent.  We obtain information from each party to make the final determination. As a financial institution, we are bound by financial regulations.  If the vendor's claim supports the transaction we are required to honor that transaction and the provisional credit is reversed.

  The documentation used to support the final determination is mailed to our members with a letter explaining the resolution. We also provide contact information to make it easy for membership to speak with a representative about the outcome, which Mr. ***** acknowledges using in his account of events.

  As we have researched and made a determination on the validity of the transaction, any further action for a refund will need to be directed to the vendor at which the purchase was made.