ComplaintsforGregg's Advanced Auto Sales, LLC
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Complaint Details
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Initial Complaint
06/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased my 2013 Tahoe February 23,2024 with Gregg Auto. A couple weeks having my truck my engine light came on I went to Gregg to let him know the car was having some issues but he didn’t do anything about it. He kept telling me he didn’t see no problems. Now last week my engine light came back on and my car couldn’t drive over 25 miles, I took it to get diagnostic at M&A transmission auto he told me my transmission is bad and I need a brand new one. I’m a single mother and I put 4000 down to get me and my kids around. I don’t have that type of money to get a transmission. I feel like he scammed me out of money and he knew the transmission was going out. Now I’m stuck paying car notes on a truck I can’t drive. And losing money because I have to call into work.Business response
06/17/2024
******** ***** did purchased the 2013 Chevy Tahoe with 183801 miles on 2/23/2024. When I buy vehicles to resale I drive and look at everyone of my vehicle to see if anything stands out that could be a problem and then determine to keep the vehicle and fix certain problems. This particular vehicle was a great driving vehicle with zero leaks. When I sold this vehicle ******** did bring it back within a week with a back window problems that I did fix. A couple of weeks later she came back and said the check engine light came on, so I checked it out, drove the vehicle with ** ***** and didn't find anything it wrong with the vehicle. I do work with every customer that buys a vehicle from me within the first 30days of them purchasing them. Used vehicle like this one with the year and the miles I can't control what goes on with how vehicles are driven or taken of after they purchase the vehicle from me. When ** ***** contacting me about this transmission in June, I did tell her to take it to the mechanic that I use on my vehicle to see what he thinks it could be and to maybe help her on cost based on the fact he knows its one of my vehicles. I wish I could warranty all my used vehicles longer than 30days but I can't. I let everyone know that it is a used vehicle and I have zero control over what may or may not happen once you purchase a vehicle.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.