Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to safely enter and exit my home due to incomplete work on the residence.

  

  Business Response

  Date: 10/24/2024

  We are unaware of anything that we are responsible for that would hinder Ms. ****** from entering or exiting her home.   Pls provide more details of the issue that is currently happening.   There is no record of a service request either. 

  Customer Answer

  Date: 10/28/2024

  
  Complaint: 22467635
  
  I am rejecting this response because:

  It does not address the issues.  I do not know if the person responding is communicating with the same people in which I have been communicating.  The attached files will show all written communications.  There are, however, many phone conversations with Sales and Service that I do not have transcripts.

  Thank you.
  
  Sincerely,
  
  Rachel ******

  

  Business Response

  Date: 10/30/2024

    The transcripts were altered from their origin,  but either way we have already completed some of the items talked about.   There are other items that need to be addressed w/ in the  "service",  we've asked that she follow the protocol for turning in her punch list items, and those will be taken care of accordingly.     Again,  at this time, there is nothing holding her back from building the porch that she talks about.     We will continue to reach out and get all items completed that is owed to her, if anything is still incomplete. 

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Evangeline Home Center to purchase a mobile home with the assistance of the ********* ******* ******** Modification or special items that I was told I could get in the home was not there when I did a walk through. The company ordered the home without checking with the builder to see if certain modifications can be done. Per the salesperson, she stated that she did not check with the builder before ordering the home. The salesperson stated that if "I" buy certain items that they could put it in. This left a bad impression on me considering the amount I was financing. They want me to let them remodel a whole NEW mobile home which could mess up the structural integrity of the home. Afterwards, they said I could start the process over and get another. I went down there thinking I was starting the process over but got bombarded with the same issue of modifying the other mobile home. I have repeatedly told them I do not want to deal with this company going forth. All I want is my deposit back. Since then, I have been getting harassing phone calls from multiple people about the same issue. They claim they can't sell that home and refuse to let me deal with another company. They are faulting me for the mistake made by their salesperson. Their harassment and stall tactics has been going on for about 3 months now and I keep telling them the same thing, "I do not want to deal with them". My last conversation with the owner was on 1/2/24 and I told him the same thing I have been telling him and others for months now, No. Now, I have been threatened with the fact that I could lose this free grant money through ******* and I should contact them. They claim that they can't sell the other home because it was a special order but continuously harass me to get something new which would still leave them to sell the other one. I don't want to resort to negative publicity, but what choice do I have. I uploaded the letter to ******* explaining the my issues at their request.

  

  Business Response

  Date: 01/12/2024

  In response to ms. ******* complaint,   ms. ***** did in fact meet with a salesperson here and over time we worked a deal with her for financing and payment from the ******* program.  She picked out a plan, and made several customized changes. The home order sheet w/ her changes is attached.   It is false, that the salesperson said, "i didnt check w/ the factory to see if they can do certain things..."   That comment is not accurate and could very well be taken out of context.  The issue here is that she agreed to purchase a home by way of signed purchase agreement.  She made a small down payment, along w/ the ******* voucher and signed her finance documents as well w/ a lender.  We ordered a home and had it built to the homeorder sheet (see attached) that she signed.              When the  home came in she metnioned some items that she said was wrong, but in fact was simply missed or not spoken of specifically.  She assumed certain items would be a certain way.  That is where 'some of the misunderstanding is coming from'.  The VAST majority of the items she mention are easily correctable.  of Which we explained we could and would make them right, as a show of good faith, (at our expense)  Even tho they werent specifically mentioned in the order.    Items like,  the front door being white, when she 'wanted brown'.   She assumed it would be brown,  altho white is standard and are shown on MOST of the homes in stock.  We understand the simple misunderstanding, and would gladly have it changed.  its a very simple process.    Another was the island in teh kitchen was simply facing the wrong way.  This is an extrememly easy quick fix.  The island is attached to the floor by 4 screws, of which are removed, the island turned and reattached.  If the island doesnt cover the old screw holes the flooring is vinyl tile, and those few pcs of vinyl would be replaced,  rather simple and quick.  Her explanation of the island work, to Mr. Ridgley is absolutely false and made up.  This is a 10minute fix !!!     Antoher item is the sink,  as you can see on the order there is no mention of a stainless sink.  The sink that she got is an upgrade acrylic farm sink !!!!  The stainless sink is std.  The higher end homes like the one she ordered usually gets teh upgrade sink.  The homes that SHE looked at (that are still on the lot) have the black updgrade sink.   In regards to the fireplaces, again somehow, somewhere, there was a misunderstanding.  I know she claims to have wanted "electric fireplace inserts"  but again, as you see the order mentions fireplaces, but NOT specifically electric.   The fireplace in the home that she looked at, has nice brick fireplaces that are wood burning units.  That is what was ordered by our sales person for her.   *** in my experience this is what i have run across*** during the sale sometimes there are several trips to the dealership.  Sometimes there are more than a few times that a customer is in teh home w/ the sales person.  They talk, customers ask questions,  they make comments of what they want or like, etc....   I've experienced situations where a customer may have said, " id like to have electric fireplace instead of wood burning, do you offer that?"  Salesperson responds "yes, no problem"  (which is true btw-kabco does offer an electric insert fp).      But after days go by, sometimes even weeks dealing w/ financing or other issues.   So when its finally time to sit down and put in the order and sign off on the order, that specific item is not brought up again.  It might come out at that time as " i want the brick fireplace, and i want 2,"      Customer assuming sales person remembers she wants electric,  sales person puts in teh order for the brick fp....    and the fact that the electric fp is NOT offered w/ the brick veneer never comes up.   Just one of things that happen, becuase no one, and no system, no business is perfect.     When this happens both siddes must come to some agreement and compromise.   All this being said,  even if there was specific items listed on the home order sheet, and we were blatantly  100% in the wrong, and the home was built and missing some items that were clearly ordered, then as a seller we have teh legal right to correct it.  WE have the "right to cure" the issue.  Wether it means tearing out fireplaces, or swapping doors, or whatever.  Its no different installing a door here, vs. installing a door at the factory.  Legally we do have rights.      You cant just order a home, have it built, and say "oh i dont like it"  and are able to just walk away.  

   Since the home was already built and we are on the hook for over $200k , we are offering everythign under the sun to appease her and jsut make the deal.  We explained what happened and tried to show that it wasnt necc our fault, but also not hers, and how can we come to some agreemetn.  WE offered a discount on the home,  we offered to replace the insert w/ an electrical insert,  we offered her to come up with something as well. WE even offered that she pick out another home in stock, offered discounts on those, etc...        She left and would not return calls or texts for some time.   At some point later, she called the lender and told them she didnt want the loan any longer, and this is how we found out she wanted to rescind her sale of the home.    We were finally able to have some conversation with her at that point, where as she starting asking about other homes, and less expensive homes.  So it sounded as if there was some bit of "buyers remorse" and a part of the reason she wanted to change homes, was that she wanted a cheaper home.          

    we of course reached out several times. In NO way was she harrassed.  We called and were extremely sincere, apologetic, just simply at her feet, begging for her to come to the table with any sort of compromise, so that we could close on the home.  The home is a very customized and not standard and yes it will be harder to sell.   Never was she harrassed.  Never threatened, etc...   We simply made more and more offers.        We were contacted by another dealership that she went to and picked out a home there, which was cheaper as well.     So in our minds if she is willing to still purchase a home and simply needs a less expensive one, then we should be the ones to sell to her since we've alredy  built her a $200,000 home which is sitting here costing us every month !!!        As last effort i myself, *****, the owner, reached out to her and tried to make sense of the situation. Told her we'd go to the ends of the world to make her happy and get her a home before all this ******* program stuff goes away. I still would do that.          Again, im open to coversation with ms. *****.  Open to meet with her personally,  and handler her file personally.   I can garauntee that i can get her MORE home and offer her more, than just some other dealer.  i'd hope that she can see this and agree to meet with me and lets just get her ina home.  We have over 100 homes to look at, surely we can find somethign suitable.   Even if we have to order somethign, i'd make certain it be correct.   She has my cell phone and i can be contacted anytime.  

  

  Business Response

  Date: 01/19/2024

  In response, 

   again, we will absolutley not give a refund, as we have spent well over $7500 on her behalf already and will continue to have costs incurred on a monthly basis until that home is sold to someone else.   The purpose of the grant is for ***** to assist in purchasing a home, yes.   Its NOT a blank check for people to go and enter into contractural agreements and cause a dealer to spend thousands of dollars on your behalf, jsut for you to say, "oh, i dont want to deal with you anymore".  The law protects us from that harm.    We are not holding anyone hostage,  we just want to continue on with what we BOTH agreed to.  We have made every possible offer to make the sitaution as right as can be, even offering to sell you another home at a discount,  just as you'd purchase a differnet home from another seller.   If you want to be released without a purchase you may contact me and we can discuss an amount to cover our out of pocket expenses.   Other than that we are well within the law, the rules and what is right.   Under La law, you have purchased a home, and if there are things that you claim are "not correct", then we will look at those things like any business is supposed and correct them.  We are still ready and willing, to accomodate in any possible way.   We'd hope that you open up a line of communication so that you can see we are still ready to do that.   Wecould have had a home there and complete and liveable long ago.   Im available to talk anytime  ************ * *****

  Customer Answer

  Date: 01/30/2024

  Better Business Bureau:

  I would like to reject the offer of Arbitration *** ********* ** *********

  Sincerely,

  ***** *****

• Initial Complaint

  Date:08/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a double wide trailer 2 years ago. The roof has been leaking ever since. It has ruined my stove and microwave. They came once to repair the roof and messed up all the vents. The marriage line does not meet and mice continue to get in. When they painted it there was paint left all over the floor. I was informed by them that there is nothing they can do

  Customer Answer

  Date: 08/15/2023

  Attached Document

  

  Business Response

  Date: 08/25/2023

  At Present time, we have been speaking with our customer in regards to the issue.  They have had the home now for 2 years and 'some' items are well past any warranty time frame.   We are in an unfortunate situation, where the manufacturer of the home was recently shut down and gone out of business.  They simply were unable to stay afloat after the time thru covid.   The warranty for service and repairs is performed thru the manufacturer which leaves us at a real disadvantage.  Altho we as a dealer , are making efforts to assist customers in getting service on their homes.    Many have purchased an extended warranty and we are assisting in making those claims as well.   I feel strong that we will be able to resolve the issues at hand.  Thanks. 

  Customer Answer

  Date: 08/28/2023

  
  Complaint: 20446764
  
  I am rejecting this response because:
  
  Sincerely,
  
  Lyndi *******

  Customer Answer

  Date: 09/08/2023

  RE: Evangeline Home Center

   

  I have been calling them for 2 years because my roof was leaking, the marriage line was not connected and they got paint all over my floors in my double-wide.  They came once to repair the roof and messed it up even more.  Tammy w/Evangeline Home Center told me to call my extended warranty about the roof.  They said they will not cover it because Evangeline Home Center messed it up.  Tammy told me there was nothing they could do for me.  After I made my complaint with you, Tammy called me back and said they would send someone to make repairs.  Then she called back and told me to call the Extended Warrant about the roof and don't tell them it had been worked on. I told her I was not going to lie to them and besides they already knew.  I haven't heard back from her. I have putting up with this for over 2 years.  The roof has leaked so much it has ruined my microwave and my refrigerator. 

  

  Business Response

  Date: 09/08/2023

  First off, we will spend some time to look into the claims a bit further and see how we can assist our customer. This home was purchased sometime around April of 2021, therefore items like roof leaks, fall under maintenance NOT warranty!   Unfortunately we are dealing with a situation that affects us both as a dealer and customer.  The manufacturer of the home has shut down for business and is file for bankruptcy. Therefore, we are left w/ no factory assistance to offer parts , labor and/or resources to remedy even warranty items.  We still do our best to offer what help we can.  Know that we too are short handed and just dont have the resources available to take on the vast call for service and repairs that a factory normally handles.    Dealers and customer across the entire south and in other states are reeling from this situation.  Its very unfortunate, and an extreme burden to bare, but we do our best.  In this case depending on the facts, this may or may NOT even qualify for a warranty item. 

  I will respond to the complaint direclty :         the complaint is somewhat decieving in the way that its written.  Its stated that she's been calling for 2 years, as if there have  been continuous calls for 2 years, straight w/ no reaction from us, which this is not the case.  I dont have the full details yet, but our records do show where we have serviced this home on occassion in the past.  Roof leaks AFTER 1 yr, are NOT covered under the Manufacturer's warranty, EVEN if the leak is reoccuring from the same location.  In many instances roof leaks are caused from a lack of maintenance and/or storms with high winds and heavy rains, which would fall under an "Insurance claim".    The factory warrants items that are "defective"  they do not offer maintenance.  Roofs like anything else do need periodic maintenance. This was explained in detail to the customer prior to the purchase and is in writing in our closing packet, (see attached) Also, the owners manual within the home offers a table and guide for periodic maintenance as well.     The "extended" warranty that she has will cover roof leaks for an additional 5 years after the factory 1 year warranty.    There was obviously some confusion when she made the claim and some how the warranty company denied the claim due to something SHE told them in regards to the roof and/or some prior repairs.     Tammie, our service coordinator offered her to call back and explain to the warranty company that the leak is not caused by a faulty repair,  and in NO WAY asked her to LIE.  But again, we were offering her a way to help her self.   A leak in a roof after 2.5 years is simply not going to be covered under any standard home warranty! 

    Wether the issue is within warranty or not, anyone who is a home owner needs to take on some responsibility to maintain their home.  Stating that she knew of the leak and then took NO action, and allowed it to continue and ruin things like her microwave and stove is irrespsonsible.   At any time we offer and advise customers to take action and get repairs made.  The vast majority of the time the repair is covered and their expenses reimbursed. this is very common. At this point its my opinion that she needs to take action and get it repaired.  Usually leaks of this sort are very minute and easily repaired with simple caulking, costs would be minimal, likley less than $200.   And again, yes the extended warranty company will cover the claim !!!!  **we will gladly walk her thru the process. 

     Mice in the home.   This claim of the home not being put together or closed up is just obscene.  its physically improbable for there to be a gap somewhere between the 2 halves.  So many other things wouldnt have been able to be completed if this was so.  ( i wont go into this in detail, but its just not the case).     Now, there still may be mice getting into her home, just as most of us get mice in our homes, i know i do.   We put out mice traps, and also pay for a pest control service to help keep them away.   I suggest she do the same.  

  Once again,  we will still assist her in any way we can.  I wish her well and hope that we can come to a close and get her the help she requests.  I offer my hand as well to do what i can. I can be reached by email any time,  ******************************   

  Customer Answer

  Date: 09/08/2023

  
  Complaint: 20446764
  
  I am rejecting this response because:
  
  Sincerely,
  
  Lyndi *******

  

  Business Response

  Date: 09/11/2023

   

   Well, as you said a service tech tried to schedule with you and was put off. I get the reasoning being Covid at the home and i agree its best to put off,  but the example still stands that we ARE making efforts to help.   In regards to the comments and what Tammie said, again i stand by our response and believe you misunderstood somewhat. 

   as of today, Tammy has reached back out to the Extended warranty service to reopen a claim thru an appeal process, something that the homeowner is supposed to do, but we are pushing trying to get you some help.  We doing what WE can to help,  YOU should be doing some as well.   

• Initial Complaint

  Date:03/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Evangeline Home on February 21, 2023 and found a home that I liked. I asked about a down payment and was told that they require 50% down for this home to be sold to me. Cabot, the salesman then said I could put a $1000 deposit (not sure why but I was charged $1,030). Before I paid the deposit, I specifically asked him, ”Worst case scenario, what happens if something happens and I can’t go through with the purchase.” He very quickly told me, you come back and I refund your money. He also stated, “the only reason we keep the deposit is if I have to do a lot of calling to get you financed the money, but you don’t have to worry about that because you are paying cash.” Last Thursday (March 23), I left Cabot a message stating that because of land survey, flood plain, and finding out it would cost about $50,000 in dirt that I needed to cancel my order and be given a refund. I heard nothing from him. Monday morning (March 27), I called back again. He was adamant that I give him a few more hours to get a quote on pad, dirt, etc. when called me back, I asked him again, did I need to go to Carencro or could he issue a refund over the phone. He stated he could not issue me a refund because they already ordered the trailer. I tried reminding him of our conversation…..but of course he doesn’t remember telling me I would be given a refund. I would have never paid a deposit if I would have been told the truth.

  

  Business Response

  Date: 03/29/2023

  Ms. ******* did come into our office at the end of February. She was paying cash for her home. She liked one of our lot models, but decided to order one with different cabinet colors. We told Ms. ******* that company policy on a cash sale, when ordering a home, is to pay for half of the home before ordering, and the remaining half before we deliver the home to the client's property. Ms. ******* said she was not in the position to put the half down upfront, but would be able to do put a payment of $1000 down as a commitment for us to order the home. After she purchased the home and we ordered it from the factory, she got in contact with contractors who said it would cost $50,000 to raise the home to the required height. After calling us for help on this side as well, we were able to find contractors who could do the work for half the price that she was quoted. At this point, she said she still could not afford the cost of the foundation and raising the home. Her purchase of the home on order was not contingent upon her being able to afford contractor work, it was a completely separate transaction. We have offered her other home options that would be more affordable for her, and we would take the liability of her ordered home. The home that she ordered is built and we have to attempt to sell it to a different customer. The $1000 will go towards setup and financing expenses that we would not have otherwise had if this home was not built. 

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was considering buying a home and made a deposit. I'm the financing process I learned the home needed extensive work and the financing was less than favorable and seemed predatory. I made a deposit and asked for it back and **** told me it would be ready 1/20/23 at 3 Called today to pickup and was told it has to be approved and they paid money for an inspection and we have to pay it back. We never signed anything saying this. It was a full refund deposit.

  

  Business Response

  Date: 01/23/2023

  *** **** put down the initial deposit to get started in purchasing a home. Deposits are refundable, minus any expenses that are incurred on the buyers behalf. Our team got *** **** approved and worked his file for months before his wife called and told us they would not be moving forward. The bank required an appraisal of the home in order to get to closing. With *** ****'s permission, we ordered this and hired an appraiser to get the bank the numbers they were looking for. It was not until this appraisal was done that *** **** called and said he did not want to move forward. We will be giving *** **** his deposit back, minus the cost of the appraisal. Our purchase agreement shows this fee and was disclosed to the customer throughout the process.

  

  Business Response

  Date: 01/31/2023

  In regards to what the latest status is, we’ve spoken numerous times to the customer.  We have been able to get the appraisal / inspection funds refunded from the lender, and have offered the ****** a refund for cancelling the purchase contract for the purchase of a manufactured home.  The check was ready for pick up Friday, Jan 27, 2023  but has yet to be picked up.   We wait for their response to repeated messages. 

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the Kamilton Hodges 2021 Serial Number HH21AL07340 8/11/2021. I have had numerous problems. My biggest problem is LOUD NOICES COMING FROM ALL OVER THE TRAILER. Sounds to be in the top mostly. Very loud noice like a thumping. The noices are so bad that it wakes us up if we are napping. Visitors can’t believe the noice. I I called Evangeline only to be put off for several weeks saying someone will call me back. Wrong. After numerous calls every week they have yet to come to check it. Once I called and Service referred me to an air condition man. He then told me it is furnace problem I called theService dept again only to say she would call the company and call me back. No call. Also there was a gash on my counter top which they were to replace it. Since it was there when I took delivery. Numerous calls and lots of waiting! Now I have lost my time in fooling with this. THIS LONG OVERDUE! Needs to be handled.

  

  Business Response

  Date: 11/04/2022

  We have been in constant contact with Ms. Fontenot. The thumping that she is hearing is the furnace. This has started in the last few weeks, but unfortunately she has been out of warranty for months. This would have been a factory issue, but they will not service the furnace for free since it is out of warranty. 

  

  Business Response

  Date: 11/04/2022

  The factory was not made aware of this before the warranty expired. She stated that these noises have been going on for a few weeks, but she has been out of warranty for almost 4 months. The factory is responsible for all defects and warranty claims within the first year. We, the retailer, simple help as a middle man between the customer and the factory when they need help getting service done. 

  The gash in the countertop would be considered a "cosmetic item." This would fall in the same category as loose moldings, crooked cabinets, or faulty flooring tile. The factory gives a 90 day window to submit all cosmetic issues that would have happened during transportation and delivery. This gash was not brought up until a few weeks ago when she told us about the noises. The factory will not cover this.