Business ProfileforOrtiz Stone Works LLC

We had hired O**** Stone works for a kitchen and bath renovation. I had spoken with the project manager about adding additional lighting under the cabinets and 2 windows (1 for the bathroom that was being special order and 1 for the kitchen). We agreed upon a price and the work was done except for the bathroom window that had a 6-week order time. After the kitchen window was installed, I noticed at night you could not see outside but anyone passing by the window outside could clearly see inside my kitchen. I asked if the window could be fixed of that particular problem. They put some tint on the window which did nothing. So, we removed the tint. Nothing else was done with the window. Project was completed. I went to make the final payment and that was when extra charges were being added for installation of a range hood. I was told installation is never free. It was not written in the original estimate. However, they did not write in the estimate about installation of the sink, lights, and stove, none of those items were in the estimate also. I refused to pay the extra cost for the range. The worker who was taking my payment asked if I was happy with the way everything turned out. I told her I was fine with the overall outcome except for the kitchen window which I explained why. She agreed with me that it was a weird set up. She called one of the owners and they offered me a couple of solutions to that particular problem, either a refund on the window or I could go buy a window (that would cost me additional money) and they would come out and install it for me. I took the refund with the plan on hiring another company to replace the window. 7 weeks later I called to check when the bathroom window would be installed and was informed it was cancelled since I took a refund for the kitchen window. I was also told that since I did not want to pay for the installation of the range hood that the window was cancelled. I am out of a window and money. BEWARE!