ComplaintsforThrift & Spin Laundromat
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Complaint Details
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Initial Complaint
06/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On June 14, 2023 about 12:30pm I spent a total of $17.00. A new white pillow top comfort that was damaged in dryer with brown stains all over it. It cost me $100 for that comfort. I talked with owner I was told the dryer was too hot and I should have watched it when I was there all the time, Said all I can get is $1.00 from vending machine that took my granddaughter money. They have camera can see everything in there.Business response
07/11/2023
Our facility is a Self Service Laundry. Signs are clearly posted stating just that. Customer put her clothes in the dryer on high heat. She left her laundry unattended for 15 minutes. Unfortunately her comforter over heated and became discolored. I would also like to add that the garment in question had clear laundering instructions, TUMBLE DRY LOW COOL. Because it's a self service laundry, our patrons are clearly responsible for their own property.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.