Business ProfileforBenoit Ford, LLC

In July 2022 I brought my Ford F150 to Benoit Ford In Deridder, LA for an abnormal noise. After two weeks with no call from the Service Department, I reached out to them to ask if they found the problem. I was told I would have a return call. Two more weeks went by and no call from the service dept. I reached back out to them and I was told, they were just about to call me. I needed wheel bearings. After two more weeks in the shop, I received the vehicle back. In Dec 2023 my husband heard noises coming from a truck, we brought that vehicle to ****** **** after making the appointment on Jan 4th, 2024. On the SAME day, ****** **** called me and asked who was the last person who worked on my truck. I told them Benoit Ford in Deridder, La The service rep stated my vehicle was unsafe to drive and I only had one pin holding my wheel bearing. I called Benoit Ford to address the situation ... **** was extremely rude and required ****** **** to call them. ****** **** attempted to call them right after I made the call and **** did not take the call. The following day my husband went physically to Benoit Ford and spoke to **** directly. **** then stated we had a warranty and would need to get the vehicle towed to them. On 01/08/2024 the vehicle was towed to them so on 01/09/2024 I called to make sure they were able to get the keys from inside the locked vehicle. I never gave them the code. **** was the rep I spoke with and he stated he wasn't sure and would call me back. He never asked my name so I gave it to him. He called me in less than 5 minutes to tell me **** had taken care of it. I asked to speak with **** or the Service Manager Mr. ******, **** denied me access to both gentlemen. I have dealt with this dealership in the past and I have found it to be extremely unorganized, all employees I have dealt with take no interest in helping customers. I also would like to mention my family or myself could have had a fatality due to their negligence. I need BBB to warn others