Business ProfileforSecurity Plan Life Insurance Company

My Grandma had a policy with this company since before I can remember and if I knew back then what I know now, we would have never done business with this company. I always thought they were a get over, but when my grandmother passed away it seemed like the company got worse. They could never keep an agent and it was always an issue when I called to get information about my policy. So I decided to surrender the policy because it became to unprofessional and you would have to jump through hoops to get a resolution. They lost my papers that I signed and mailed in and no one knew what was going on. I was forced to call the headquarters which was even worse than dealing with the local branch! It took me 2 days to get someone that could actually help and after all the back and forth with emails and re-signing paperwork again they told me it would be 2-4 weeks before I would hear anything about my payout! When I asked for a Manager or Supervisor they would just put me on hold until the phone would hang up and I called back and they started just laying the phone down and I knew this because I did not hear any hold music anymore, but I kept calling back! I don’t think this company or majority of it’s employees know what customer service is! I think since they are a Life Insurance company they think they only have to deal with relatives of dead people and they don’t have to answer to anyone. I don’t think it’s fair the way they handle business and something should be done about it!!