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ComplaintsforBreaux's Driving School, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/21/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My daughter was kicked out of this class for going to the bathroom with her friend. No warning. The bathroom rule was never discussed in class, and is no where in their code of conduct. When I arrived to pick her up, I asked for managers name and owner, and she rolled her eyes and told me to get a lawyer. And now they are telling me I will get no refund. I'm not the first person who has had this type of complaint. The main fact is that it's not in the code of conduct, and it was never discussed. Girls also go to the bathroom together all the time.Business response
03/21/2023
To whom if may concern:
Unfortunately this customer is not being truthful. His daughter was not removed from the course for using the restroom. The daughter was removed for "disorderly conduct" and disrespecting an instructor. As the person in question is a minor I will not go into further detail. However, all incidents are captured via our surveillance system. The police also had to be called to remove this customer from the premises as he was being belligerent, disturbing the peace of the students who were onsite for driver education, and refusing to leave (after being asked to leave several times). Further our Standard of Behavior Policy and Refund Policy both state there will be no refunds given when students have to be removed for violations of the policy.
Customer response
03/25/2023
Complaint: 19627173
I am rejecting this response because it is the exact reason my daughter got kicked out. They were on lunch break, and as far as my kid being disrespectful, it is false. He is right about it being on camera, and I was never asked to leave. No where in their policy or "code of conduct" does it say that two girls can't go to the bathroom together. Also, he claims to have recorder evidence of what was said in the bathroom, because I did inform him that one of the girls was in her menstruation cycle and wanted a tampon, and he said that was a lie because he could hear them in bathroom,which would mean he listens to conversations in the bathroom. When his employee was asked if girls were disrespectful, she replied "no,they weren't", so that means the whole interaction is on camera.
Sincerely,
****** *********
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Contact Information
Business hours
Today,9:00 AM - 5:30 PM
MMonday | 9:00 AM - 5:30 PM |
---|---|
TTuesday | 9:00 AM - 5:30 PM |
WWednesday | 9:00 AM - 5:30 PM |
ThThursday | 9:00 AM - 5:30 PM |
FFriday | 9:00 AM - 5:30 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.