Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2nd Remote Keyfob was promised to be provided and programmed/keyed by service department in exchange for $200 added to agreed sales price after salesperson (****** **** ******* consulted with sales manager, resulting in final sales price of $22,489.00. Paperwork was signed on Sept 10, 2024 and payment was finally made via wire transfer on Sept 17, 2024 and vehicle was picked up by a family member with only one key provided. I followed up with salesperson upon realizing 2nd key was not provided. ** stated this was never written down and the dealership would not be providing a 2nd key. Seeking repayment of actual cost of 2nd keyfob to be purchased from a reputable dealership.

  Business Response

  Date: 09/18/2024

  Regarding Mr ****** request.  He negotiated back and forth on this purchase.  He was given the option to have either a second key provide or the heat shield under the vehicle replaced.  He chose to have the heatshield repaired.  We kept our word and replaced the heatshield at our expense.

  No second key was ever promised.  In light of the conversations we had with him during negotiations (he got a great deal by the way) we will not be providing a second key.

  Regards, 

  ***** *******

  General Sales Manger

   

• Initial Complaint

  Date:09/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When turning my lease into a purchase, I was told by the sales a manger and finance department I was required to pay $750 to "certify" my vehicle. I was told I would not be able to purchase the vehicle unless I paid this fee. It was not in my original lease contract. Dealership charged me $889 added it to my buyers order but it was not listed as an itemized fee. It was a phantom charge. They would not give me any paperwork/receipt that it was "certified". This is in in violation of the Deceptive and Unfair Trade Practices Act. I would like to be refunded

  Business Response

  Date: 09/09/2023

  We serviced and detailed the vehicle prior to delivering to the customer. Including review of any Honda service recalls.  We made them aware of this.  Had they wanted the vehicle Certified there would have been additional charges.  I spoke to my finance manager and she stated she never mentioned certification.  ***** ****  

• Initial Complaint

  Date:07/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2021 Honda Accord in for an oil change in December 2022. I was begged to trade it in for a sport model 2022. I purchased the car right before Christmas. February 2023 I notice a sound as if something is rattling. I’m an educator and I’m only off on weekends. March 2023 I finally make time to bring my car in to check out the noise and it’s a Saturday. They told me bring it in early enough because they close at 3 on Saturdays. I brought my car in about 8:00. I hadn’t received a call and it’s going on 2:00pm. So I called and check on my car - the man inform me he hadn’t checked it out was about to. 2:20pm I get a call back “Ms Lacey it’s nothing mechanical (laughing) it’s actually your daughter’s car seat.” I knew it was a lie and it was a Saturday and they just wanted to get out of there. I pick my car up - it’s the same noise but you can tell they done something; it’s not as loud as it was. Few days later back to the same loud rattling noise. Here I am 3mnths later it’s summer time now and I bring my car in since I’m off. 4hrs waiting and I’m told it’s the strut (as I been knew). The part has to be ordered and they’ll call me when it comes in. Almost 2 week later (today 6/30/2023) I called since nobody called me “again”. And I’m told no part was ordered and how sorry they are. I’m disgusted and to the point I don’t even want the car anymore. They ran behind me to get the car and finance it through Honda and all but now since I’m not purchasing with them it’s like I’m bothering them. I couldn’t even get my oil changed in peace without being bothered about purchasing a 2022. I’m baffled because this should’ve been solved in MARCH. I’m just disgusted - forget my time and what I have to do huh? Just keep putting me on the back burner. Seems like you’re only valued and serviced accordingly ONLY when you’re purchasing. After they get your business they no longer care about you or the car. Just hope it break so you can purchase another one with them.

  Business Response

  Date: 07/05/2023

   I have contacted customer and the customer will be returning to get vehicle taken care of this week.

   

  Thanks

   

  Customer Answer

  Date: 07/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20260941, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 14, 2022 I purchased a 2014 GMC Serria. On March 16th I brought it back because the fan would run even when the truck was turned off and the A/C did not work and the radio screen would do random things like change settings for the vehicle. The fan and A/C issue was fixed on March 17th and I wasn't to worried about the radio and had it replaced myself. On March 31 on my way to Houston, TX for work the check engine light began to flash, half way on the trip 6:30 am on the 31st, so I waited until the Dealership open and spoke to someone in the service department and was instructed to not drive the vehicle and have it towed to them, witch I did. I did not here from them about what was going on the following day so Monday I went to the dealership and was told that if I wanted it fixed I would be responsible for the repairs that I have already went outside the 1000 miles, 30 days for the 50/50 power train that they offered. I tried to explain to the service department that I use this truck on a daily and the the parts that they are saying needs to be replaced was already there, and I was told it's no way to tell if and when these parts went bad but this is what needs to be replaced the : CrankshaftFuel Injectors High pressure fuel pump 4x lifters and gaskets needed to be replaced. On April 1st I spoke to ***** the Service Manager and was assured that every thing would be taken care of and as soon as he knows what's wrong with the vehicle I would know. On April 4th I spoke to ***** ( after calling repeatedly ) he stated my total would be $2500.00 and it would be done in 1 - 2 days. On April 8th and I have constantly call and I still don't have a time frame, date as to when the vehicle will be ready. I stayed on hold for over an hour requesting to speak to the Service Manager and was transferred back to ***** after numerous attempts to get information ( Which all calls are recorded on my phone ) about what's going on with this vehicle ( Service Superviso

  Business Response

  Date: 06/28/2022

  Business Response /* (1000, 8, 2022/06/24) */ This letter appears to be old. This issue has been resolved. We completed the repairs to Mr. ****'s truck and delivered it to him over a month ago. All at our cost. Because of the parts and repair delays, during the time we had his truck in our shop for repair, we provided Mr. **** with another truck to use as transportation at no charge. Consumer Response /* (3000, 10, 2022/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received the vehicle on June 2nd, and the vehicle was towed on June 9th to Legacy GMC in Slidell, La. So no it was not a month ago you just choose to reply a month later. Number 1 lifter failed and the valve spring was broken. According to Legacy GMC there were bolts missing, parts and connectors not tightened. And I was told to get the vehicle back up and running it would be about 5500.00. And yes I was given a loaner truck 3 weeks after Ascension Honda had the vehicle and according to Travis and *** my vehicle was going to be sent to GMC to get the repairs done because *** ( Owner ) stated " I don't have mechanics I have technicians " and not to worry that everything would be fixed. I have all conversations that told place with Ascension Honda and myself and will be taking legal actions