Reviews

Review Details

• Review fromDaniel R

  Date: 08/14/2024

  1 star
  I took my 2021 Honda Ridgline in to Ascension Honda for a recall notice. When I was checking my truck in I requested that a mini 20. amp fuse be replaced for the rear passenger window. ( I accidentally vacuumed it up when is was detailing my vehicle. After the recall notice was addressed , 2 hours later, I was approached by the service advisor. He handed me an estimate for $400 to replace a window module ? I politely took the estimate and got my keys and departed the dealership. I went to a parts place and purchased a single 20 Amp fuse ( previously I attempted to buy a single 20 amp fuse but only a case of multiple fuses was available for $30.00! Which is why I asked the dealership to replace it in the first place. I inserted the fuse ($1.29) and the window was back to working as designed. I returned to the dealership to request to speak to a manager . I was told that the general manager does not work on weekends and was directed to the sales manager. The sales manager was very aggressive and dismissive of my complaint. He began dressing me down in front of his sales staff and onlooking customers in the lobby. Ascension Honda attempted to defraud me of $400.00 for a $1.29 cent part that I told them to replace. The way I was treated was the result of u conscious bias and has left me with no recourse other than sharing my experience with the BBB. I have brought this situation to Honda America and have shared my experience with friends and family. I trust the BBB for their ability to inform the public of predatory practices and shady businesses. Thank you for providing this service to the public.

• Review fromMike G

  Date: 03/28/2024

  1 star
  My wife and I were repeat customers and referred family members but we will never buy from there again.

• Review frommindy m

  Date: 07/12/2023

  1 star

  mindy m

  Date: 07/12/2023

  If I could give no stars I would, let me start off by saying they have the worst customer service , I doubt the owner knows how unprofessinal they are. They purchased my vehicle and hands me a check for the car. They did not make me aware that the check had a fraud protection on it that the incompetent ***** who is there accountant failed todo her job and release funds. I went to deposit the check and it was returned 3 days later being a bounced check, because she did not do her job of releasing funds. I went back an hour away to be reissued a new check and was advised funds are good by a very obnoxious , RUDE associate ** who rasised his voice . The bank proceeded to tell me again it a bad check after depositing it and that I was flagged in the fraud department and my account was frozen, Again, I called to speak to the very incompetent ***** who is in accounting and advised her per the bank she needed to release the funds. The embarrsement that I have endured and my account being froze and now alerted as fraud all because of an incompetent accountant for a large dealership, who she also advised me 9 other customers this had happened to due to her neglect of issuing checks and not releasing funds through their new positve pay system, It was the worse customer service and so degrading that for 3 days I have endured. I would never recommend them to anyone. The manager ***** was just as useless to talk to . As a customer who is in good standing with a bank to have to go through this by a dealership who just hands you a check and sees you out the door and your shocked to see they seen 2 bounced checks from a dealership. Is very poor business. Not good for the community of Gonzales . Horrible service. Find a different dealership then dealing with these people.

  Ascension Honda

  Date: 07/13/2023

  Yes. We had some major start up issues with our positive pay fraud protection safeguards. Profoundly sorry for your bad experience. Unfortunately our society today is one that bad folks do bad things and the initial pains felt by both you and us are necessary in todays banking society. The staff members you mention above are some of our best and brightest. Unfortunately in this situation you did not see us at our best. Sincerest apologies, ***** ****, Partner / General Manger

• Review fromM. G.

  Date: 06/27/2023

  1 star

  M. G.

  Date: 06/27/2023

  If I could give less than a 1 star review I would. This is by far the shadiest group of people we have ever dealt with in buying a car. They kept calling us about a used car we were interested in. They kept making certain offers until we finally agreed to purchase the car. We spent about a week back and forth. I was first contacted by an internet lead person, who then put me with a sales person. I reached an agreement with the sales person on the price, minor paint chip repairs to the car, etc. They agreed to fix the car and if it wasn't to our satisfaction we didn't have to purchase it. I signed the agreement and my husband stopped by today to sign. He was told the agreement the sales person made with me was not approved by management and they wanted a check from him on the spot or they were going to sell the car to someone else without doing any repairs. We already had financing through our credit union and the loan was being set up. They wouldn't honor anything and tried to pressure my husband in to signing documents we didn't agree to. They have very fraudulent sales practices.

  Ascension Honda

  Date: 07/13/2023

  Mrs *****  While we know you won't feel this way, we did try our best to sell you the car you selected. We removed the vehicle from active sale and held the car until it was convenient for you to have the paperwork completed. After your husband did not come in as promised (a span of five days) we were unsure if the deal would be completed. We had another customer who wanted to purchase the car so we sold the car. In the future I would recommend that if there is a vehicle or product you are interested in, you complete the sale.

  M. G.

  Date: 07/13/2023

  Once again, you are being untruthful. After speaking with several people in our community, I wish I would have known before trying to doing business there. You guys have a reputation for being under handed. My husband came in immediately when asked. ****** called me on Monday and asked for him to come in. He made an appointment to be there at 4 pm that day after work. Perhaps you didn't know that because you kept passing us around between 3 or 4 different people and NONE of them knew what the other one had agreed to or done. It was complete unorganized chaos. We had a buyer's deal which was signed and a purchase agreement. The car was supposed to be repaired to on Wednesday and we were to inspect it at that time and if all was good we were picking it up on Thursday. I had already sent the buyer's order and purchase agreement to our credit union on the Friday before. YOUR salesperson as well as YOUR internet lead person knew this, agreed to it and signed off on it. It was a done deal. They called me back to the dealership 3 times in one day because they "forgot" to keep getting me to sign something else. Like I said, it was complete unorganized chaos. YOUR Finance person that I met with and signed the buyer's order with told me my husband could just sign his portion of the buyer's order on Wednesday after we inspected the car. On Sunday evening, my husband got an email trying to get him to come in and purchase the very car you had just sold to us. When I confronted ****** about it, he apologized, said the car was definitely ours and that he had not linked mine and my husbands sale profiles together. He said it was it was his mistake, however he didn't bother to explain why you were still trying to sell a car you had just agreed to sell to me. Once again, unorganized shady chaos. Our purchase agreement stated that the car had to be repaired to our satisfaction or we did not have to take ownership and please do not try to deny that. I have a copy of the paperwork and will be happy to post it on here for the world to see. Also, your company advertised an online a picture of the car along with a yellow frame that stated *COMES WITH A WARRANTY* and a picture of a "Lifetime Powertrain Logo" right under it. That's false advertising because when you clicked on it and read the fine print it states it is for a new Honda only. When my husband asked your salesperson about the warranty, she was shocked when she saw the online picture of the car and the warranty advertisement. She said she didn't know what that was about. In fact the only "warranty" you guys offer is a 30 day 50/50 warranty on any used car. However you don't disclose that on your website. We noticed that while the "COMES WITH A WARRANTY" advertisement is still on all your used cars, the Lifetime Powertrain Logo has since been removed. It's very misleading, and I had an interesting conversation with the Louisiana Motor Vehicle Commission about it. and they told me they were assigning an investigator to look into it. I sent them the picture of the car we had printed from the internet to them, so do not even try to deny it and I would be happy to upload it here as well. In the end, we actually purchased the identical car with less miles, in much better shape at another dealership and the whole deal took about 30 minutes. We dealt with one salesperson who was polite and completely upfront about everything. and it came with a 90 day or 1,000 mile warranty which they disclosed to us right upfront. That's the way it should be if your business is being ran correctly and you're not trying to confuse someone with different salespeople and upcharges that are ridiculous. and passing your customers back and forth between 3-4 different people. We literally never could figure out who our actual salesperson was. Each time we talked to ******, he would then pass us to Tiffany, who would then pass us to a very rude young man by the name of **** None of them knew what the other was agreeing to or doing and it is the most ridiculous way to do business. Trust me when I say we are so happy we took our business elsewhere. We will never step foot in your dealership again. You have my word on that.