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Find a Location

Ross Downing Chevrolet, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ross Downing Chevrolet, Inc.

      600 South Morrison Boulevard Hammond, LA 70403-3714

      BBB Accredited Business
    • Ross Downing Chevrolet, Inc.

      1301 S Morrison Blvd Hammond, LA 70403-5703

      BBB Accredited Business
    • Ross Downing Chevrolet, Inc.

      2522 South Burnside Avenue Gonzales, LA 70737

      BBB Accredited Business

    Business ProfileforRoss Downing Chevrolet, Inc.

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.36/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/6/2024

    Years in Business: 52

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    This company offers new & used auto sales & service.

    Business Details

    This is a multi-location business.

    Find a Location

    Ross Downing Chevrolet, Inc. has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ross Downing Chevrolet, Inc.

        600 South Morrison Boulevard Hammond, LA 70403-3714

        BBB Accredited Business
      • Ross Downing Chevrolet, Inc.

        1301 S Morrison Blvd Hammond, LA 70403-5703

        BBB Accredited Business
      • Ross Downing Chevrolet, Inc.

        2522 South Burnside Avenue Gonzales, LA 70737

        BBB Accredited Business
      Location of This Business
      600 South Morrison Boulevard, Hammond, LA 70403-3714
      BBB File Opened:
      1/20/1975
      Years in Business:
      52
      Business Started:
      9/9/1971
      Business Incorporated:
      5/1/1973
      Accredited Since:
      2/6/2024
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of N-2023-00140 for this business, issued by Louisiana Motor Vehicle Commission. The expiration date of this license is 4/30/2025.

      These agencies may include:

      Louisiana Motor Vehicle Commission

      3017 Kingman Street

      Metairie LA 70006

      (504) 838-5207

      http://www.lmvc.la.gov/

      BBB records show a license number of N-2023-00133 for this business, issued by Louisiana Motor Vehicle Commission. The expiration date of this license is 4/30/2025.

      These agencies may include:

      Louisiana Motor Vehicle Commission

      3017 Kingman Street

      Metairie LA 70006

      (504) 838-5207

      http://www.lmvc.la.gov/

      BBB records show a license number of N-2024-00155 for this business, issued by Louisiana Motor Vehicle Commission. The expiration date of this license is 5/31/2026.

      These agencies may include:

      Louisiana Motor Vehicle Commission

      3017 Kingman Street

      Metairie LA 70006

      (504) 838-5207

      http://www.lmvc.la.gov/

      Type of Entity:
      Corporation
      Number of Employees:
      80
      Alternate Business Name
      • Ross Downing GMC, Buick & Cadillac
      • Ross Downing Cadillac
      Business Management
      • Mr. Dudley Downing, General Manager
      Contact Information

      Principal

      • Mr. Dudley Downing, General Manager

      Customer Contact

      • Mr. Ross E Downing, President
      • Mr. Dudley Downing, General Manager
      • Ms. Ann Drury, Office Manager
      • Mr. Darren Blanchard, Service Manager
      Additional Contact Information

      Fax Numbers

      • (985) 345-7426
        Primary Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/17/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Resolved
      On July 29, 2023 purchased a vehicle from Ross Downing. I was sold a 2014 GMC Sierra Pickup truck. I was going to take it home the day I purchased it and was told it had not yet been serviced and for safety reasons I would be able to get it the next Tuesday. Truck wasn’t ready Tuesday, Wednesday,Thursday, but Friday they delivered to vehicle to my home. It had 1 set of keys with dealers tracker still on them. Truck locked with keys in it. I paid locksmith to open truck. Called the dealer about extra set of keys-no reply. Called dealer about dangling wires, check engine light, and horn not working. They didn’t reply at first. After second attempt at getting a response, they said they will fix it. Brian said he would schedule it with the service manager and have Morgan to call with the date of service. That was 8/7/2023. As of 8/17/2023 there has been no communication, schedule acknowledgment, nor any call from Morgan. They seem to be a sell it and forget it organization. I’ve had to initiate every communication since signing the documents. Even when I had questions from the finance manager, he didn’t return a call. I’ve paid $275 for a extra set of keys after the doors locked (paying $70 on the day the truck was dropped off in front of my home). I need help with this because I’m tired of calling without resolve and no one at this dealership follows up or return calls (unless, of course, you haven’t signed paperwork).
      Read More

      Customer Reviews

      11 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Barry B

      1 star

      03/26/2024

      I bought a truck from ross Downing Chevrolet approximately one month ago THE WORST EXPERIECE OF MY LIFE. It began with an inexperienced Sales person, knew nothing about my truck accept how to connect my phone to onstar. the truck was not prepped for delivery, but yet the salesman had plenty of time to sit and talk with us,instead of prepping my truck. The experience continued when my truck was damaged, not by Ross Downing, and I had to take it to the Service Department. ****, the service writer, told me that the truck had suffered catastrophic damage and it would need to be an insurance claim, cost would be around $2,000-2,500. He then told me I could take the truck somewhere else, as he did not want to work on it. This is the Service Writer saying this. During this continued Nightmare not one manager came to assist or even inquire about the problem. I had to go find what I assume was a manager. Conclusion The repair that was catastrophic took 45 minutes and $400.00 to repair. This company needs to be flagged WORST DEALERSHIP IN HAMMOND AND NORTHSHORE.

      Local BBB

      BBB of South Central Louisiana

      BBB Reports On

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