Business ProfileforAM Waste

My garbage pickup day is on Wednesday & I have 3 cans that are full of garbage. On 4/3/24 only one of my cans were picked up. My account is not past due with Amwaste & was not past due on this date. I called customer service on 4/5/24. I explained this to the representative and I was advised they submitted a request for a courtesy pickup. The pickup never occurred. It is 4/10/24 and we have reached another pickup day. Guess what my neighbors garbage got picked up but mine didn’t, mind you again my account is not past due. I immediately call customer service & explained the garbage driver came through but didn’t pickup our trash!!! The representative advised again she was submitting a request to the supervisor to have them come back out the same day. Guess what they came back out and picked up others trash and my cans were never touched. I explained to the representative that I have trash sitting in my house that I can’t take out because my cans are full. I live in a rural area so I just can’t sit the bags on my deck or outside without attracting dogs or wildlife to tear up bags and trash is in my yard. This has happened to me with this company MULTIPLE times and this is now more than a problem!!! If I am late they will QUICKLY SUSPEND my service. I have babies in my house ages 4 to 8 months and I can’t have trash piling up this is unsafe and unsanitary. I want my trash picked up, I want to be compensated for being inconvenienced and now putting my family’s health at risk, and I shouldn’t have to pay my next bill. At this point if this is not done I AM GOING TO THE MEDIA and I WILL BE CONTACTING AN ATTORNEY for action against this pathetic excuse of a company!! They can’t use Covid as an excuse because this has been a problem before Covid was a problem. I have asked to talk to Supervisors with no call back. This is beyond ridiculous!!!!!