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Average of 19 Customer Reviews
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Review fromLarry L
Date: 05/03/2025
1 starLarry L
Date: 05/03/2025
Just received 2 dozen golf balls, 1 dozen with a persons name and the other with his initials in a logo type that Golfballs.com advertises. Great golf balls BUT I would never buy from this site again since the name and the initials in the logo are on stickers not imprinted I to the balls. What a huge disappointment.
Golfballs.com
Date: 05/07/2025
Mr. *******, thank you for taking our call and allowing us to explain our printing process. As described, we use technology that prints directly onto the ball, and no stickers are used. However, the print can look slightly raised depending on the ball type. We do appreciate your business!Review fromDave C
Date: 04/09/2025
1 starDave C
Date: 04/09/2025
I placed my order on March 28, with delivery scheduled for April 2. On April 3, I received an email informing me that the balls were on backorder. Eventually, a customer service agent reached out by email and asked me to choose an alternative in order to receive my order as soon as possible. So, I selected another ball model with my custom configuration. To make up for the delay, I requested express 2-day shipping, and I was told everything was confirmed and that I would receive my order by early this week—Monday or Tuesday at the latest. I still haven’t heard anything back and I’ve been trying to get updates, but there’s been no new information regarding my order. I absolutely do not recommend this site… very disappointed, and now I need to find another gift for my friend!Golfballs.com
Date: 04/10/2025
Mr. *******, thank you for speaking with me and allowing us the opportunity to make this right. As discussed, your order has shipped out and should arrive tomorrow. Please reach out if you have any other questions or concerns. We appreciate your business!Review fromSteve S
Date: 12/02/2024
3 starsSteve S
Date: 12/02/2024
Customer service is poor - unresponsive Many of their “deals” are not dealsGolfballs.com
Date: 12/04/2024
Mr. *******, we're sorry for your experience and appreciate the orders you've placed with us in the past. Many of the promotions we display on our website are mandated by golf brands; unfortunately, we can't change them or make them more attractive because of manufacturer restrictions. I hope this clears things up and again, we appreciate your business.Review frombella m
Date: 12/02/2024
1 starbella m
Date: 12/02/2024
ordered golfballs with photo a month ago and still have not got confirmation on order or when it is coming in.Golfballs.com
Date: 12/04/2024
We cannot find a record of the customer's order looking up both name, email address, and zip code. We have reached out to the email address referenced (************************ ** **** ** *********************) to learn more so we can locate the order.Review fromRobert D
Date: 07/21/2024
1 starRobert D
Date: 07/21/2024
Robert July 21 st, 2024 Bought shoes mid April,received early May, I wore 2 weeks later for 12 holes and decided they would not work for me. I reached out and was tasked to send pics, which I complied. Spoke with Spencer Herbert, 2 Weeks later I called, no Spencer and spoke with Christian, same ask to send pics then I also sent UPS. They recieved on Jun 26th, I called on July 10th, they told me never recieved, I sent my sent/ tracking #, I called Christian and they found sane day. I called Friday July 19th spoke with Christian about any resolution, he spoke with Boss. Was told the shoes cost them $125, I paid $217, no problem, every one need to make money. So the offer was given to me to refund $92 instead of the $217, I asked to send them back to me, I would pay UPS. Christian informed me they threw them away and would refund me the difference of/ $217- $ 125= $92, I was informed there was a green spot on them by one of the spikes. No full credit or any compromise. I will never buy anything from them.Golfballs.com
Date: 07/23/2024
Thank you for your feedback and for bringing this issue to our attention. We sincerely apologize for the inconvenience and frustration you experienced with your recent purchase and return process. At Golfballs.com, we strive to provide the best possible service to our customers, and it’s clear that we fell short in this instance. We understand the importance of clear communication and prompt resolution, and we regret that this was not your experience. Regarding your return, we apologize for the miscommunication and the delay in processing your refund. It is not our normal practice to dispose of items before the customer is informed of the final resolution. We take your concerns seriously and will review our internal processes to prevent similar issues from occurring in the future. To address this matter, we would like to offer you a full refund of the $217 you initially paid. We value your business and hope to have the opportunity to restore your trust in Golfballs.com. Thank you for your patience and understanding. Best regards,Review fromWilliam B
Date: 06/17/2024
1 starWilliam B
Date: 06/17/2024
Saw the buy two get one dozen free Srixon balls and thought it would be a great father’s day gift . I went to place the order and it said with free personalized. Thought wow great so ordered a couple dozen for myself. 10 days later and after Fathers day i called because they had not arrived after 10 days. Guy had trouble finding my orders and then says you dont get a third dozen if you personalized. What a gimmick. Very disappointed and will but local from now on. Got me once but wont happen again. Bad businessGolfballs.com
Date: 06/18/2024
Mr. ******, We apologize for the inconvenience you have experienced. Unfortunately, we are unable to locate your information in our system based on the details provided. We are committed to resolving your issue provided that your order was placed with Golfballs.com and would appreciate the opportunity to assist you directly. Please contact me directly at [email protected] and I will be happy to help. Thank you for your understanding and cooperation. Sincerely, Jules B***** Director of Customer Service Golfballs.comReview fromKim M
Date: 06/12/2024
1 starKim M
Date: 06/12/2024
Very disappointed with Golfballs.com! Had personalized balls made as a gift and the printing was sooo small you could not read it without a magnifying glass! I emailed them requesting they remake the balls in a larger font and they did not respond! Terrible customer service! I see others have had the same experience and they have done NOTHING to resolve the issue!Golfballs.com
Date: 06/13/2024
*** ******, We apologize for the delay in responding to your inquiry. One of our team members reached out to you this morning with options for a replacement. We appreciate your patience and look forward to assisting you further. Thank you, Jules B***** Dir. of Customer Service Golfballs.comReview fromJay E
Date: 05/05/2024
1 starJay E
Date: 05/05/2024
I never review companies unless I try to reach out and resolve my issue and the company either doesn’t respond or refuses to make things right. I ordered the buy 3 dozen get one free option for Titleist ProV1 with the alignment XL feature. Every ball had the line printed off center. I emailed the company and expressed my concerns and did not even receive a reply. I have used golf balls.com many times and never had issues until now. Serious issues with their lack of customer service. Funny that when I came to this site the first review I saw had the exact same issue. Buyer beware!Golfballs.com
Date: 05/06/2024
Mr. ******, thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the off-center alignment on your Titleist Pro V1 balls. We strive to provide exceptional customer service and are disappointed to hear that we fell short in this instance. We understand your frustration and want to make things right for you. Our Director of Customer Service will be reaching out to you directly to address your concerns and find a resolution. Thank you for your continued support, and we appreciate the opportunity to rectify this situation.Review fromAndrew G
Date: 01/29/2024
1 starAndrew G
Date: 01/29/2024
I ordered 2 boxes of pro v 1’s and was sorely disappointed. I customized with the alignment xl with my initials, and I can tell you every single ball (48 balls) was misaligned. It was so obvious to see and so way off. I gave only one star because the company offered me a full refund.Golfballs.com
Date: 01/31/2024
Mr. ************, Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience caused by the alignment aid on your golf balls. We appreciate your prompt responses and cooperation in resolving the matter. As discussed, we have initiated a full refund and arranged for the return of the product. If there are any additional steps or specific requests you have in mind to further address your concerns, please don't hesitate to let us know. Your satisfaction is our priority, and we are committed to making things right. Thank you for your understanding, and we look forward to the opportunity to serve you better in the future.Review fromSteve V
Date: 01/22/2024
1 starSteve V
Date: 01/22/2024
Ordered several packs of logo'd golf balls. It came back with the logo SO SMALL I could not even read it without a magnifying glass. Me personally, will never shop here again. Is there a button for ZERO Stars?Golfballs.com
Date: 01/23/2024
Dear Mr. *******, We appreciate your feedback and apologize for any dissatisfaction caused by the size of the printing on your recent order. Your experience is important to us and we want to ensure your complete satisfaction. Upon receiving your concern on 1/3, our team promptly responded with an offer to assist. Our agent explained the limitations of our print zone and suggested possible revisions to your order, including uploading the text as a photo to explore opportunities for a larger print. We understand the importance of having an imprint that meets your expectations and we are committed to making this right for you. We would be more than happy to work with you on finding a resolution that aligns with your preferences. If you approve the proposed adjustments, we can proceed with exchanging the items to ensure you receive a product that meets your satisfaction. We sincerely apologize for any inconvenience caused and appreciate your willingness to work with us toward a solution. Please let us know your preferred course of action or if there are specific adjustments you would like to explore further. Our goal is to provide you with a positive experience, and we are here to assist in any way we can. We can be reached at 1-800-372-2557 from 8AM – 7PM CST. Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.
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