Reviews

Customer service is poor - unresponsive Many of their “deals” are not deals

Mr. *******, we're sorry for your experience and appreciate the orders you've placed with us in the past. Many of the promotions we display on our website are mandated by golf brands; unfortunately, we can't change them or make them more attractive because of manufacturer restrictions. I hope this clears things up and again, we appreciate your business.

ordered golfballs with photo a month ago and still have not got confirmation on order or when it is coming in.

We cannot find a record of the customer's order looking up both name, email address, and zip code. We have reached out to the email address referenced (************************ ** **** ** *********************) to learn more so we can locate the order.

Robert July 21 st, 2024 Bought shoes mid April,received early May, I wore 2 weeks later for 12 holes and decided they would not work for me. I reached out and was tasked to send pics, which I complied. Spoke with Spencer Herbert, 2 Weeks later I called, no Spencer and spoke with Christian, same ask to send pics then I also sent UPS. They recieved on Jun 26th, I called on July 10th, they told me never recieved, I sent my sent/ tracking #, I called Christian and they found sane day. I called Friday July 19th spoke with Christian about any resolution, he spoke with Boss. Was told the shoes cost them $125, I paid $217, no problem, every one need to make money. So the offer was given to me to refund $92 instead of the $217, I asked to send them back to me, I would pay UPS. Christian informed me they threw them away and would refund me the difference of/ $217- $ 125= $92, I was informed there was a green spot on them by one of the spikes. No full credit or any compromise. I will never buy anything from them.

Thank you for your feedback and for bringing this issue to our attention. We sincerely apologize for the inconvenience and frustration you experienced with your recent purchase and return process. At Golfballs.com, we strive to provide the best possible service to our customers, and it’s clear that we fell short in this instance. We understand the importance of clear communication and prompt resolution, and we regret that this was not your experience. Regarding your return, we apologize for the miscommunication and the delay in processing your refund. It is not our normal practice to dispose of items before the customer is informed of the final resolution. We take your concerns seriously and will review our internal processes to prevent similar issues from occurring in the future. To address this matter, we would like to offer you a full refund of the $217 you initially paid. We value your business and hope to have the opportunity to restore your trust in Golfballs.com. Thank you for your patience and understanding. Best regards,

Saw the buy two get one dozen free Srixon balls and thought it would be a great father’s day gift . I went to place the order and it said with free personalized. Thought wow great so ordered a couple dozen for myself. 10 days later and after Fathers day i called because they had not arrived after 10 days. Guy had trouble finding my orders and then says you dont get a third dozen if you personalized. What a gimmick. Very disappointed and will but local from now on. Got me once but wont happen again. Bad business

Mr. ******, We apologize for the inconvenience you have experienced. Unfortunately, we are unable to locate your information in our system based on the details provided. We are committed to resolving your issue provided that your order was placed with Golfballs.com and would appreciate the opportunity to assist you directly. Please contact me directly at [email protected] and I will be happy to help. Thank you for your understanding and cooperation. Sincerely, Jules B***** Director of Customer Service Golfballs.com

Very disappointed with Golfballs.com! Had personalized balls made as a gift and the printing was sooo small you could not read it without a magnifying glass! I emailed them requesting they remake the balls in a larger font and they did not respond! Terrible customer service! I see others have had the same experience and they have done NOTHING to resolve the issue!

*** ******, We apologize for the delay in responding to your inquiry. One of our team members reached out to you this morning with options for a replacement. We appreciate your patience and look forward to assisting you further. Thank you, Jules B***** Dir. of Customer Service Golfballs.com

I never review companies unless I try to reach out and resolve my issue and the company either doesn’t respond or refuses to make things right. I ordered the buy 3 dozen get one free option for Titleist ProV1 with the alignment XL feature. Every ball had the line printed off center. I emailed the company and expressed my concerns and did not even receive a reply. I have used golf balls.com many times and never had issues until now. Serious issues with their lack of customer service. Funny that when I came to this site the first review I saw had the exact same issue. Buyer beware!

Mr. ******, thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the off-center alignment on your Titleist Pro V1 balls. We strive to provide exceptional customer service and are disappointed to hear that we fell short in this instance. We understand your frustration and want to make things right for you. Our Director of Customer Service will be reaching out to you directly to address your concerns and find a resolution. Thank you for your continued support, and we appreciate the opportunity to rectify this situation.

I ordered 2 boxes of pro v 1’s and was sorely disappointed. I customized with the alignment xl with my initials, and I can tell you every single ball (48 balls) was misaligned. It was so obvious to see and so way off. I gave only one star because the company offered me a full refund.

Mr. ************, Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience caused by the alignment aid on your golf balls. We appreciate your prompt responses and cooperation in resolving the matter. As discussed, we have initiated a full refund and arranged for the return of the product. If there are any additional steps or specific requests you have in mind to further address your concerns, please don't hesitate to let us know. Your satisfaction is our priority, and we are committed to making things right. Thank you for your understanding, and we look forward to the opportunity to serve you better in the future.

Ordered several packs of logo'd golf balls. It came back with the logo SO SMALL I could not even read it without a magnifying glass. Me personally, will never shop here again. Is there a button for ZERO Stars?

Dear Mr. *******, We appreciate your feedback and apologize for any dissatisfaction caused by the size of the printing on your recent order. Your experience is important to us and we want to ensure your complete satisfaction. Upon receiving your concern on 1/3, our team promptly responded with an offer to assist. Our agent explained the limitations of our print zone and suggested possible revisions to your order, including uploading the text as a photo to explore opportunities for a larger print. We understand the importance of having an imprint that meets your expectations and we are committed to making this right for you. We would be more than happy to work with you on finding a resolution that aligns with your preferences. If you approve the proposed adjustments, we can proceed with exchanging the items to ensure you receive a product that meets your satisfaction. We sincerely apologize for any inconvenience caused and appreciate your willingness to work with us toward a solution. Please let us know your preferred course of action or if there are specific adjustments you would like to explore further. Our goal is to provide you with a positive experience, and we are here to assist in any way we can. We can be reached at 1-800-372-2557 from 8AM – 7PM CST. Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.

Ordered 4 dozen golf balls. Shipping was terribly slow. Was told the order was lost then it showed up days later after I had already made another purchase. I kept the order but was told I’d at least be refunded for the shipping. No refund was ever sent. Followed up on the refund and no response was ever received.

Mr. *********, We sincerely apologize for the inconvenience you experienced with your recent order. We understand the frustration caused by the miscommunication about the status of your order and the subsequent shipping refund. After reviewing the details, we acknowledge the confusion and missteps in the communication process. We did generate a return shipping label and noted your intention to return the order. However, we recognize that this information wasn't effectively communicated to you, leading to additional frustration. To address this, we are taking immediate action. We have processed a full refund for the shipping cost of $9.95, and as a gesture of goodwill for the inconvenience caused, we are providing an additional $25.00 credit to your account. Please allow 3-5 business days for this to appear on your account. We genuinely value your business, and it is disheartening to hear about the challenges you faced. Your feedback is crucial to our improvement, and we assure you that we are taking steps to prevent such issues in the future. If you have any further concerns or if there's anything else we can do to make things right, please do not hesitate to reach out to our customer service team directly. Thank you for bringing this to our attention, and we appreciate your understanding.

I placed an order on December 2nd, 2023. I have sent several emails and have never heard back from this company. It feels like a scam. We are a few days from Christmas and no gift and no update.

Dear Mrs. ******, We sincerely apologize for any inconvenience you've experienced regarding your recent order with Golfballs.com. We have thoroughly checked our records, and it appears that we have not received any emails or orders under your provided information. To expedite the process and provide you with the necessary support, kindly confirm the following details: - The email address used for correspondence with Golfballs.com. - The order number or any other relevant details to help us locate your purchase. - Once we have this information, I will personally handle your case and ensure that your concerns are addressed swiftly. Rest assured, we are committed to resolving this situation and making things right for you. We appreciate your understanding and cooperation in this matter. Our goal is to provide excellent service, and we are here to ensure your satisfaction. Warm regards,