Motels
Ramada by Wyndham LulingThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
07/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This hotel has mold, mildew, wet and soiled carpet, **** warm water, roaches, broken door locks, faulty electrical sockets, broken smoke detectors and a horrible smell. I have submitted pictures and I have a video as proof. The Ramada in Luling is operating in a detrimental condition. I had 10 rooms blocked going off the pictures on their website and this ended up being a nightmare for me and all of my guests. Until this hotel take a pause and have a complete renovation I would not advise ANYONE to lodge at Ramada in Luling, *********.Business response
07/25/2024
BBB Case #: 22040279
Hotel Site #: 04830
Customer Care Case #: ********Dear Contact:
Thank you for notifying our office of the concern filed by *************************** at the Ramada property in Luling, LA. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.
We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.
Once again, we apologize for any inconvenience this may have caused.
Please note our email address has changed. If your offices require more information on this matter, please contact me directly at ************************************
*******
Liaison,Customer ************************************* & Resorts. Inc.Business response
08/05/2024
BBB Case #: 22040279
Hotel Site #: 04830
Customer Care Case #: ********
Dear Contact:
Thank you for notifying our office of the concern filed by *************************** at the Ramada property in LULING, LA.
Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.
We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations.
After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. Once again, we apologize for any inconvenience this may have caused.
If your offices require more information on this matter, please contact me directly at ************************************.
*******
Liaison, ********************************************** & Resorts, Inc.
Office: ************Business response
08/05/2024
I have a letter from BBB with case number ********. This case needs to be settles an we will not be refunding the guest that is complaining about her stay, she has given old photos of the hotel, pictures of the room from over a year ago. We also have proof of the rooms conditions and how they look now. she is given false information and photos that are not up to date.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.