Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern, This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. MOBILOANSLLC - MD530103071 - $1,837 Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 03/31/2025

  To whom it may concern,
  
  Mobiloans has received complaint #******** for ****** ****, in which the consumer addressed concerns with the reporting of her Mobiloans account, including verification of account information, due to inaccurate information the consumer claims is being reported by Mobiloans. Thank you for the opportunity to address the consumer’s concerns.
  
  In regards to the consumer’s credit reporting concerns, we have provided the consumer with the account activity it relates to the consumer’s dispute. If the consumer has any questions, he/she can contact Mobiloans Account Services department at phone number ************** or by email at *****************************. Thank you for the opportunity to respond. 

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This debt with MOBILOANSLLC is not my responsibility. There is no agreement between me and MOBILOANSLLC. This is fraudulent behavior because the account was opened without my consent. The business has did not present a signed contract or other evidence that I gave permission for this to be opened. account. There is no legal foundation for this account to be in my name unless there is a legitimate, legally binding contract that bears my signature. I thus contest its legitimacy and ask that it be deleted from my records right away.

  Business Response

  Date: 03/10/2025

  To whom it may concern,
  
  Mobiloans has received complaint #******** for **** *****, in which the consumer indicates there is no agreement between herself and Mobiloans and that the account was opened without her consent. Thank you for the opportunity to address the consumer’s concerns.
  
  According to our records, an application was submitted to Mobiloans on 04/19/2023 for **** ** *****. The consumer’s name, address, and partial phone number listed on the BBB complaint matches the information listed on the consumer application submitted to Mobiloans. Mobiloans applications and correspondences are submitted in electronic format. During the application process, the applicant authorizes Mobiloans to review his/her credit status at any time, including after obtaining credit reports and other credit information we believed to be relevant to the application. This information can be found in Mobiloans Terms and Conditions, Section V. Credit Limit.  When the application “Sign Here” box is checked, during the application process, the applicant is signifying that the agreement and disclosures provided constitute electronic records under the Electronic Signatures in Global and National Commerce Act. As such, there are no paper applications with a physical signature. The consumer was required to review and acknowledge that she has reviewed and agreed to Mobiloans Terms and Condition agreement prior to submitting the line of credit application to Mobiloans. When the consumer submits his/her application, by entering the last four digits of his/her social security number, they consent to and acknowledge that they have read and understand the Mobiloans Line of Credit Terms and Conditions, and Mobiloans Website Terms of Use and Privacy Policy. For details regarding our Privacy Policy, please visit our website at ************************************. The consumer initial acknowledgement of these terms was on 04/19/2023. The consumer may review the Terms and Conditions at any time by visiting our website at *****************. The consumer can also access her agreement by logging into her online account.
  
  To address the consumer’s concerns in regards to verification of a signed contract, Mobiloans has not received any communication or written requests from the consumer requesting documents. However, again, the consumer may review the Terms and Conditions agreement at any time by visiting our website at ****************** The consumer can also access her agreement by logging into her online account.
  
  In regards to the consumer request to correct her credit report, we are required to report all information accurately on all customers and must be consistent in reporting. We are committed to reporting all information accurately as it pertains to the Fair Credit Reporting Act. We have reviewed **** ***** account, and determined all information was accurate at the time reported. For this reason, Mobiloans is unable to remove any information that has been reported. A detail response letter including the consumer signed application and agreement, has been mailed to the consumer address listed on the complaint, via certified mail, which is the same address on the consumer’s Mobiloans account.
  
  Mobiloans strives to provide excellent customer service. We feel we have satisfactorily addressed the consumer’s concerns bringing this matter to a close.  

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the reporting of the above-referenced account. As part of the Think Finance Payday Lending Settlement (2022), MobiLoans LLC and related entities agreed to forgive debts and remove negative trade lines from credit reports for affected consumers. This account was included in the settlement terms, and your continued reporting of this account as “charged off” with a balance of $2,095.00 is a clear violation of that agreement. Under the settlement, you were obligated to forgive the debt and ensure its complete removal from my credit report. Furthermore, nothing was ever sent to me to validate this alleged debt or account at all. Your failure to adhere to the settlement also constitutes a violation of the Fair Credit Reporting Act (FCRA), including 15 U.S.C. § 1681e(b) for failing to ensure accurate reporting and 15 U.S.C. § 1681s-2(b) for failing to correct or delete inaccurate information upon notification. I am requesting that you immediately delete this account and all associated negative remarks from my credit reports with all credit reporting agencies and provide me with written confirmation of its removal. If this matter is not resolved within 15 days, I will escalate this issue by filing complaints with the Better Business Bureau (BBB), and my State Attorney General’s Office, and the appropriate regulatory authorities.

  Business Response

  Date: 01/27/2025

  We are receipt of complaint ID # ******** submitted by **** *******, regarding his Mobiloans account. Thank you for the opportunity to address the consumer’s concerns.

  We have previously provided Mr. ******* information regarding the Think Finance Settlement that he claims his account was a part of. As explained to Mr. *******, consumers that were eligible for the settlement benefits had to have accepted a cash advance from Mobiloans prior to May 6, 2017. Mr. *******’s Mobiloans account was opened in 2021 and therefore does not qualify under the settlement terms.

  Mobiloans strives to provide excellent customer service. We will again reach out to Mr. ******* regarding this issue.

  Sincerely,
  MobiLoans, LLC

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to close my account and take my card off of automatic withdrawal. I called company just a few minutes ago and spoke with someone named *****. He said I could not close account with a balance. And he also said they could not take card off of automatic debits

  Business Response

  Date: 01/24/2025

  We are receipt of complaint ID # ******** submitted by ******* *****, regarding her Mobiloans account. Thank you for the opportunity to address the consumer’s concerns.

  In Ms. ******* complaint, she is requesting to close her account and have her card removed from automatic withdrawals. As explained to Ms. ***** when she called in, an account can not be closed until the balance on the account has been paid in full. The account will remain open until that time. In regard to removing her card from automatic withdrawals, there is no card authorized on Ms. ******* account for automatic withdrawals.

  Mobiloans strives to provide excellent customer service. We reached out to Ms. ***** regarding her account.  We believe we have satisfactorily addressed her concerns, bringing this matter to a close.
  
  
  Sincerely,
  MobiLoans, LLC

  Business Response

  Date: 01/24/2025

  We are receipt of additional attachments to complaint ID # ******** submitted by ******* *****, regarding her Mobiloans account. Thank you for the opportunity to address the consumer’s concerns.

  In our previous response on this matter, we noted that we had reached out to the customer addressing her concerns. This correspondence was submitted via USPS and has not yet had time to reach the customer. We have provided more detailed information in the correspondence that includes information regarding her account that we will not post in a public response.

  After she receives her correspondence and has any more questions or concerns, we have advised her to call Customer Support.
  
  Sincerely,
  MobiLoans, LLC

  
  

  Customer Answer

  Date: 01/24/2025

  
  Complaint: ********
  
  I am rejecting this response because: their statements are not true.  I want my account closed and card taken off automatic debits.  I have attached prove that I may close account according to their policy and then continue to pay.  I don't want my card on automatic debits, the next is due on Feb. 3rd. I have attached documents to prove they are incorrect.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:01/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company ran a Hard Credit inquiry on me on or around January 6, 2025. Credit Karma notified me on that day. I have never applied for a loan with them and have not applied for any type of loan for at least 8 months. This company is doing an illegal act. I looked at reviews, and this has happened to several people. Do something about this company. The are fraudulently running people's credit without that person's knowledge.

  Business Response

  Date: 01/07/2025

  To whom it may concern,
  
  We have received a consumer complaint for case # ******** in which the consumer addressed concerns with a hard inquiry, performed by Mobiloans, dated January 06, 2025, stating he/she did not apply. We have reviewed the consumer’s complaint. The consumer has not provided adequate information or supporting documentation to support such claim. The consumer has not provided any detailed information regarding an identity theft/fraud claim or how their identity may have been stolen. However, despite the lack of supporting information and documents, we have reviewed the activity on the mentioned application/account. According to our records, an application was submitted to Mobiloans, LLC on 01/06/2025 at 12:29 AM, Central Time, for ***** *****. No line of credit account was established as a result of this application. The application was declined.
  
  In regards to credit reporting, Mobiloans is required to adhere to the terms of the Fair Credit Reporting Act. We are required to report all information accurately on all customers and must be consistent in reporting. We are committed to reporting all information accurately as it pertains to the Fair Credit Reporting Act. Currently Mobiloans only report data to one major credit bureau. We do not report data to the other two major credit bureaus. We have reviewed the application in question, and determined all information was accurate at the time reported. For this reason, Mobiloans is unable to remove any past information that has been reported. We are unable to validate an identity/fraud claim without adequate information and supporting documents. Unfortunately, we are unable to accept the consumer’s word alone. However, if the consumer feel like his/her personal information was fraudulently used to apply for a line of credit with Mobiloans, in order to fully investigate their claim, they will need to submit to Mobiloans the items listed below. The alleged offender’s information must be included on the police report, if known.
  
  Mobiloans Identity Theft Affidavit (must be completed in its entirety and notarized; incomplete affidavits will delay the investigation of this claim).
  Current Driver’s License or State Issued ID.
  Filed police report including a contact person and phone number for the police department.
  Current utility bill
  
  The consumer may submit the above listed items to Mobiloans by fax: 877-848-8693, by email: *******************, or by mail to Mobiloans address: P.O. Box 1409, Marksville, LA  71351.
  
  Mobiloans will provide the consumer with a response to this review and provide the consumer with the listed information in regards to submitting an identity theft/fraud claim to Mobiloans. We are unable to take any action without the above requested items from the consumer. Once the consumer submits the above requested items, we will begin an investigation into the consumer’s claim. Once our claim has been completed, the consumer will be notified of our results.
  
  If the consumer has any questions, he/she can contact Mobiloans Fraud department at phone number 1-866-637-0983 or by email at *******************. The consumer may also write to Mobiloans address listed in the previous paragraph. 

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern, This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. MOBILOANSLLC ACCT #: MD58564**** BAL. $2,111.00 Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 12/10/2024

  To whom it may concern,
  
  Mobiloans has received complaint #******** for ******* ******, in which the consumer addressed several concerns with the reporting of her Mobiloans account, including verification of account information, stating she did not authorize the Mobiloans account or the use of her personal information. Thank you for the opportunity to address the consumer’s concerns.
  
  According to our records, the consumer submitted an application to Mobiloans on 11/03/2021. The inquiry on the consumer credit report results from this application. This application was submitted using email address ***********************. This is the same email address the consumer listed as contact on a previous dispute that was submitted to Transunion, by the consumer via Transunion electronic portal regarding an identity theft claim. Mobiloans received this dispute on 02/05/2024. During the verification processing of the consumer application submitted to Mobiloans, an email was sent to this email address providing a confirmation code to access the application and request funds. Thus, use of the confirmation code sent to this email address, confirms the consumer acknowledgement and ownership of the mentioned account. Thus, Mobiloans was not able to validate the consumer’s claim regarding a fraudulent Mobiloans account. Mobiloans provided the consumer with the results of our investigation via mail, which was sent to the same physical address that is listed on the consumer’s BBB complaint.

  
  To address the consumer concerns regarding unauthorized use of personal information, Mobiloans applications and correspondences are submitted in electronic format. Mobiloans Privacy Policy explains what personal information is collected from the consumer and how the information is used. This information was available for use prior to and after applying for a Mobiloans Line of Credit. When the consumer submits his/her application, by entering the last four digits of his/her social security number, they consent to and acknowledge that they have read and understand the Mobiloans Line of Credit Terms and Conditions, and Mobiloans Website Terms of Use and Privacy Policy. For details regarding our Privacy Policy, please visit our website at ************************************. The consumer initial acknowledgement of these terms was on 11/03/2021.
  
  To address the consumer’s concerns in regards to verification of account information, Mobiloans has not received any written requests from the consumer requesting validation of debt for her Mobiloans account. However, again, Mobiloans provided the consumer with a written letter on 02/05/2024, which included a detailed account review of her Mobiloans account. We are required to report all information accurately on all customers and must be consistent in reporting. We are committed to reporting all information accurately as it pertains to the Fair Credit Reporting Act. We have reviewed ******* ****** account history, and determined all information was accurate at the time reported. For this reason, Mobiloans is unable to remove any information that has been reported. A detail response letter including validation of debt correspondence has been mailed to the consumer address listed on the complaint, via certified mail, which is the same address on the consumer’s Mobiloans account.
  
  Mobiloans strives to provide excellent customer service. We feel we have satisfactorily addressed the consumer’s concerns bringing this matter to a close. 

  
  

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They make me pay more then what my loan was worth 1k now it's 1585.00 I would like to stop these transactions only pay off my loan since that money is gone I used it for bills. They scam people make them pay extra fees that's what makes them rich. They customers service guy told me that himself. Huge scam. Please help me in any way. I think I already paid off my loan I'm paying the extra fees off now.

  Business Response

  Date: 11/04/2024

  We are receipt of complaint ID # ******** submitted by ***** **********, regarding her Mobiloans account. Thank you for the opportunity to address the consumer’s concerns.
  

  All processes, fees, and terms and conditions are clearly disclosed on our website located at www.mobiloans.com prior to and during the application process. On our website, we have provided the processes and fees associated with the Mobiloans line of credit in great detail. Here we have several areas, not limited to, but including: “Consumer Cost” and “Terms & Conditions.” This information can be found on the Mobiloans website under “How It Works” and “What It Cost” sections. Also provided in these sections is a fee chart. At the time Ms. ********** obtained the line of credit, she was presented with the terms and conditions, detailing the “consumer cost” as described in great detail on our website, which she acknowledged that she had reviewed and accepted prior to submitting her application and again prior to her first cash draw.  Mobiloans does not charge interest or any fees above and beyond what is disclosed and acknowledged by the customer.
  
  Mobiloans’ product is an open-end line of credit that allows a customer to access credit, pay down, and borrow again. Customers that continually make draws of available credit and/or have returned payments will not see a decrease in their outstanding balance. The consumer attached correspondence which showed her agreement to authorize automatic payments from the listed bank account. This payment agreement must be acknowledged each time the customer takes a cash draw on her account. Ms. ********** has made several cash withdrawals, which resulted in an increased balance. This agreement also indicates that the consumer has read Mobiloans Terms and Conditions agreement. The Terms and Conditions Agreement, Section XXI. Electronic Payment Authorization, indicates that whenever an ACH payment is returned to us for any reason, we may reinitiate the payment to the customer’s bank account up to two additional times after the first scheduled minimum payment. Ms. ********** revoked her the automatic ACH payments on the account on 09/17/2024, via phone. The consumer has been in contact with Mobiloans Account Services following this call, regarding the past due balance on the account. Ms. ********** attached her transaction history, but did not address a specific question or concern regarding the transaction history. We will be happy to answer any questions she has regarding the transactions, once provided with the item in question. 

  In regards Ms. **********’s request to stop payments and consider the loan paid, the customer is obligated to repaying the outstanding balance on the account in accordance with the Terms and Condition agreement she initially acknowledged. The account has not been paid in full. Mobiloans is willing to work with customers regarding a settlement payment plan, but they must call in and speak with an Account Services agent to set up the plan. Per the consumer’s request for no further contact, we have updated her contact preferences accordingly.
  
  Mobiloans strives to provide excellent customer service. We will be happy to provide an explanation to Ms. **********, addressing these same concerns, upon her request. However, as requested by the customer, no further contact will be initiated. We believe we have satisfactorily addressed her concerns, bringing this matter to a close.
  
  
  Sincerely,
  MobiLoans, LLC

• Initial Complaint

  Date:04/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a line of credit with Mobiloans on 04/16/2021 with a $1,500 limit. I made several payments totaling around $450 before the account was charged off on 09/30/2021 with a balance of $1,896. The core issue is that Mobiloans is inaccurately reporting this account to the credit bureaus in violation of multiple provisions of the Fair Credit Reporting Act (FCRA). Specifically, they have included ambiguous remarks like "payment after charge-off," reported an over-limit balance of $1,896 without clear contractual authorization, and prematurely charged off the account after only 5 months of activity. I have made multiple attempts to resolve this directly with Mobiloans. On 4/4/2024 and 4/5/2024, I sent detailed dispute letters identifying the specific FCRA issues and requesting a deletion of the tradeline. However, Mobiloans failed to conduct a proper investigation, summarily dismissed my claims as "frivolous," and refused to make any corrections to my credit report. Mobiloans advertises their products as a way to access credit and meet financial needs. Instead, their improper handling of my account and disregard for the FCRA's accuracy and dispute investigation requirements has unfairly damaged my credit profile. I am seeking the BBB's assistance in getting Mobiloans to meet their obligations under the FCRA, delete the inaccurate and unverifiable information from my credit report, and implement better policies to ensure they properly investigate and respond to consumer disputes going forward. The company's conduct so far has been unacceptable and warrants a serious response to prevent further harm to myself and other consumers.

  Business Response

  Date: 04/10/2024

  Dear Sir/Madam,

  We have received consumer complaint #********* in which the consumer requests the removal of inaccurate information from his credit file. We appreciate the opportunity to respond.

  The consumer is claiming that he made several payments on his line of credit totaling around $450 before it was charged off. There were only two successful payments received for an amount of $297.50. His account charged off due to non-payment. He states that Mobiloans has provided remarks of “payment after charge-off” and reported his account as over the limit to the credit reporting agencies. The consumer has made no payments after his account charged off and his account was not over his credit limit or reported as such. We have requested documentation from the consumer on several occasions that would support his claim, but none has been provided. A dispute from a consumer cannot be investigated without supporting documentation from the consumer. We have provided the consumer, several times, with the information validating why the information reported was accurate and explained that without documentation supporting his claims of inaccurate reporting, we would not change what was reported or delete the tradeline.

  We have again reached out to the consumer addressing his concerns and requested documentation supporting his claims that the information being reported on his credit report is inaccurate. We believe that we have satisfactorily addressed this consumer's concerns, bringing this matter to a close.

  Sincerely,
  
  MobiLoans, LLC

  Customer Answer

  Date: 04/10/2024

  
  I reject this claim/resolution:

  I have reviewed your response dated April 10, 2024 to my complaints filed with the CFPB and BBB regarding your credit reporting of my account ************* I appreciate you taking the time to address the concerns I raised. However, I still find several aspects of your reporting and practices questionable under the Fair Credit Reporting Act (FCRA).
  

  While I acknowledge the "payment after charge-off" remark may not be a standard credit reporting term, its inclusion on my credit report remains ambiguous and unclear to anyone assessing my creditworthiness. I believe it fails to meet the FCRA's requirements for accurate and clear reporting. Simply stating I am still obligated to pay the debt does not suffice as a meaningful explanation.
  Regarding section 623(a)(5)(C), I recognize the specific citation was incorrect and apologize for that error on my part. However, the underlying concern about the vagueness of the remark and my obligations still applies under the FCRA's general accuracy and clarity provisions. I request that you remove this opaque terminology and replace it with a straightforward explanation of the account's status.
  The details you provided about the timeline of the account's delinquency and charge-off do help clarify the sequence of events. However, charging off the account a mere 2 months after my last payment still seems unduly hasty compared to standard timelines in the industry. While I recognize there may not be regulations dictating specific charge-off timelines, I urge you to consider if your accelerated process truly aligns with the spirit of fair credit reporting practices.
  

  Your explanation of the reported balance exceeding my credit limit due to the inclusion of fees provides relevant context. However, it begs the question of whether these over-limit fees were ever clearly authorized in my original loan agreement. If they were not explicitly agreed to, I believe reporting them as part of the balance could be construed as misleading and inaccurate under FCRA section 623(a)(1)(A). I request that you provide the specific contractual language authorizing these over-limit fees.
  Upon further review, I agree my 4/1/24 request for a full account deletion within 30 days may have been premature, as you are entitled to 30 days to investigate. That said, I still contend your 4/5/24 response failed to address my concerns with adequate specificity and supporting detail. The FCRA requires not just a response, but a meaningful investigation. Merely restating certain facts and dismissing others does not constitute a complete inquiry.

  If you still find my claims to be "baseless" and my disputes "frivolous" after considering this additional information and completing a reasonable investigation, I will have no choice but to file complaints with additional federal and state regulators, notify the credit bureaus of the unresolved disputes, and explore further legal action. It is my sincere hope we can resolve this matter without needing to take those steps.

  I await your prompt response and appreciate your diligent efforts to ensure fair and accurate credit reporting. It is in both of our interests to uphold the integrity of the credit reporting system.
  

  Sincerely,
  ****** *****

  Business Response

  Date: 04/11/2024

  Dear Sir/Madam,

  We have reviewed the additional response from consumer complaint ********** We appreciate the opportunity to respond.

  As explained to the consumer in our communications with him, his continual reference to “payment after charge-off” is not an option for a furnisher when submitting a credit file to the credit reporting agencies. He also has not made any payments after charge-off. He has been requested on multiple occasions to provide documentation of this remark, but he has not done so.  In regard to the balance reported to the credit reporting agencies, we have explained that he has not been reported as over his credit limit. His balance consists of the principal amount outstanding on his line of credit plus fees accrued for non-payment. These are not over the limit fees. These are standard finance charges incurred during the use of the line of credit. The consumer agreed to these fees when he accepted Mobiloans Terms and Conditions when he submitted his application for a line of credit with Mobiloans and again when he requested his cash draw.

  This consumer has continued to submit the same claims without providing documentation supporting his claims as to why the information reported is inaccurate. As stated previously, we have provided him with documentation that supports what is being reported is accurate. An investigation into his dispute requires documentation supporting his claims, which he has not provided. This requirement was also provided to the consumer on multiple occasions.

  Sincerely,
  
  MobiLoans, LLC

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in 2023,I received a loan from Mobiloans in the amount of $2500. dURING SEPTEMBER OF 2023, my household contracted Covid-19 and me, and my spouse missed a total of four weeks of work, unpaid. I called Mobiloans to explain the situation and was placed on a "Hardship Program" placing my October payments at the end of my loan. During the last months of 2023, I stayed in constant phone contact with Mobiloans to make payments, when possible and to make sure that my account was not in danger of being charged offer reported to the three credit bureaus as 30 days late. on January 4,2024 I received a credit monitoring alert that this account was reported 30 days delinquent and was reported as "charged off as bad debt'. I called them immediately ,to discuss the situation and was told that there was nothing they could do. I offered to pay my full account balance if they would remove the negative comments and was told"they do not do that". I would like to point out that during this entire time,I never received a phone call, email, letter through the USPS stating that my account was delinquent and in danger of being charged off. All I am seeking is to be allowed to pay the FULL amount I owe to Mobiloans and in exchange, have any and all derogatory remarks removed from my TransUnion credit file. I would like to have the October payments that they reported as 30 days past due removed and the remark on my account changed from "account charged off as bad debt" to "account closed by creditor". This will be an acceptable resolution to me.

  Business Response

  Date: 02/20/2024

  To whom it may concern,
  
  We have received consumer complaint # ******** in which the consumer requests to remove derogatory reporting for his/her Mobiloans account from the credit file, stating no communication was received from Mobiloans regarding the past due status of the account. Thank you for the opportunity to address the consumer’s concerns.
  
  Regarding the consumer’s claim of receiving no communication from Mobiloans about the delinquent status of the Mobiloans account, Mobiloans Account Services made several attempts to contact the consumer regarding the past due payments. The consumer’s online account summary provides details of the account status, balance, payment due dates, as well as the amount of available credit on the line of credit. The account statements as well as the online account summary informed the consumer of the account status at all times and that the account was past due. Email notifications that account statements have generated are sent to account holder’s email address on file at least 14 days prior to every due date.
  
  In regards to credit reporting, the Fair Credit Reporting Act indicates that the information reported to the credit reporting agencies is accurate. Mobiloans is required to adhere to the terms of the Fair Credit Reporting Act. We are required to report all information accurately on all customers and must be consistent in reporting. We are committed to reporting all information accurately as it pertains to the Fair Credit Reporting Act. We have reviewed the activity on the consumer’s account, as well as all email and phone communications. All information that has been reported to the credit bureau was accurate at the time reported. For this reason, Mobiloans is unable to remove any information that has been reported.
  
  The consumer has been provided with a response in regards to his concerns which included information regarding the delinquency of the account. Mobiloans strives to provide excellent customer service. We feel we have satisfactorily addressed the consumer’s concerns bringing this matter to a close. 
  
  
  Thank you,
  
  
  Mobiloans
  Compliance Department

  Customer Answer

  Date: 02/21/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I have reviewed the response from the Creditor and have found the information to be inaccurate.  While it is true that the online portal provides limited information about things such as account balance and payment options, it does not inform the account holder of possible charge off. I requested, from the creditor, that my previous phone calls be reviewed so that they could verify that I was in contact about my account and inquiring about the status. The response from them was that the phone calls are recorded and archived, but that it wouldn't be necessary to review them. I must insist that these derogatory remarks be remover due to deceptive business practices, or I may have to escalate my complaint to the Attorney Generals office. 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 02/21/2024

  To whom it may concern,
  
  We have received the rejection response for consumer complaint # ******** in which the consumer continues to claim that no communication was received from Mobiloans regarding the past due status of the account. Thank you for the opportunity to further address the consumer’s concerns.
  
  Regarding the consumer’s claim of receiving no communication, the consumer received email notification of return payments, which lead the account to become delinquent. On the consumer’s account statements and return payment email notifications, the consumer is informed that defaults on his account may be reflected on his credit report. This information is also provided in the consumer’s Terms and Conditions agreement and is disclosed on all pages of Mobiloans website. The consumer’s account has been in a past due status since 10/20/2023. The consumer’s online account summary as well his account statements starting the date of 10/20/2023 informed him that his account was past due, how much was past due and provided the mentioned disclosure in regards to reporting defaults. There have been no errors in regards to the charge off status on the consumer’s account.
  
  Mobiloans strives to provide excellent customer service. We feel we have satisfactorily addressed all of the consumer’s concerns bringing this matter to a close. 
  
  
  Thank you,
  
  
  Mobiloans
  Compliance Department

• Initial Complaint

  Date:02/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account is a charge-off, If this account was indeed charged off then why did I not receive a copy of the 1099c from the creditor? They got a tax write-off and I should not have this debt reported on my credit profile send me any forms or any documentation showing you have the right to report this as a debt, If you can not do that please delete this from my credit report expeditiously.

  Business Response

  Date: 02/09/2024

  Dear Sir/Madam:
  
  We are in receipt of complaint ID ********,submitted by ****** ***, regarding his account with Mobiloans. Thank you for the opportunity to address these concerns.
  
  Our records indicate that **** ***** Mobiloans account charged off and closed on 01/07/2020, due to missed payments. In regards to a 1099-C, the debt on consumer’s account is charged off. However, there was no settlement on the account, thus no balance was forgiven. The charge off status of the account indicates that the line of credit was not paid as agreed according to Mobiloans terms and conditions the consumer acknowledged on 10/21/2019. ****** *** remain obligated to repaying the balance on his Mobiloans account. Mobiloans has not been reported this account to the IRS as profit loss. Mobiloans has not reported any data for the consumer’s account to the IRS. Thus, we are unable to provide him with a 1099-C.
  
  In regards to credit reporting, the Fair Credit Reporting Act indicates that the information reported to the credit reporting agencies is accurate. Mobiloans is required to adhere to the terms of the Fair Credit Reporting Act. We are required to report all information accurately on all customers and must be consistent in reporting. We are committed to reporting all information accurately as it pertains to the Fair Credit Reporting Act. Currently, Mobiloans only reports data to one major credit bureau, Transunion. We do not report to the other two major credit bureaus. We have reviewed the consumer’s account activity and all information was reported accurately at the time reported. For this reason, we are unable to remove any past information that has been reported or delete the account in its entirety. The account is reporting accurately in charged off status. The consumer can pay off the balance at any time which will update the account status.
  
  Mobiloans strives to provide excellent customer service. We have provided a response to ****** ***, also informing him of the process in which a 1099- C would be issued. We believe we have satisfactorily addressed the consumer’s concerns, bringing this matter to a close.
  
  
  Thank you for the opportunity to respond.
  
  
  Sincerely,
  Mobiloans, LLC
  
  

  Customer Answer

  Date: 02/09/2024

  This account is a charge-off and got a tax write-off… You have not provided me with the1099c that was filed for the write-off that was stated in the (remarks in the attachment)  I should not have this debt reporting on my credit profile send me any forms or any documentation showing you have the right to report this as a debt, If you can not do that please delete this from my credit report immediately.

  Business Response

  Date: 02/09/2024

  Dear Sir/Madam:
  
  We are in receipt of further communication for complaint ID ********, submitted by ****** ***, regarding his account with Mobiloans. Thank you for the opportunity to address these concerns.
  
  As mentioned in our previous response, the consumer account was not settled, thus no balance was forgiven. A 1099-C is provided if a principal balance of more than $600 has been waived on an account. Again, there has been no settlement on the consumer’s account. We have not waived or cancelled any balance on the account. Again, ****** *** remain obligated to repaying the balance on his Mobiloans account. Mobiloans has not reported this account to the IRS as a profit loss. Mobiloans has not reported any data for the consumer’s account to the IRS. Thus, we are unable to provide him with a 1099-C. Charge off indicates the status of an account; in which no additional charges are added and the account becomes inactive in regards to accessing funds, etc. However, Mobiloans customer’s still have the ability to make payments on the account after charge off and receive an updated account status if the account is paid in full.
  
  In regards to reporting data to the credit bureau, as indicated in the consumer’s Terms and Conditions agreement the consumer acknowledged on 10/21/2019, Section XXII., Credit Bureau, account data will be reported to one or more major credit reporting agencies on a monthly basis. The consumer was informed and agreed to our credit reporting process, upon acknowledging the terms prior to submitting his application to Mobiloans.
  
  Mobiloans strives to provide excellent customer service. A second response was provided to ****** ***, regarding his account status. We believe we have satisfactorily addressed the consumer’s concerns, bringing this matter to a close. We encourage the consumer to seek the advice of an attorney or tax professional in regards to additional information pertaining to the issuing and/or receiving of a1099-C.  
  
  
  Thank you for the opportunity to respond.
  
  
  Sincerely,
  Mobiloans, LLC