Customer ReviewsforTunica-Biloxi Tribe of Louisiana - DBA: Mobiloans

They charge too much interest for a small loan. Unbelievable. Need them to fix my payments and interest rate and the 12-month document. I need some help, to lower payment so it can be affordable. * ** ** ***

We appreciate the opportunity to respond to this review. We have also reached out to the consumer on this matter. When an application for a line of credit is made on the internet and not through personal interaction, we have to rely that customers have thoroughly researched our product, have read and understood all of the costs and terms associated with the line of credit we offer, and made the decision that Mobiloans is the best option to meet their needs. We have provided in great detail the processes and fees associated with the Mobiloans line of credit on our website www.mobiloans.com. This information was available for review prior to submitting an application and accepting the first cash draw. Under the “Terms & Conditions” tab, consumers are advised that the account is a Line of Credit and while we do not charge interest, there is a Fixed Finance Charge incurred each billing cycle there is an unpaid balance. There is also a Cash Advance Fee for each cash draw. Mobiloans’ product is an open-end line of credit that allows a customer to access credit, pay down, and borrow again. Customers that continually make draws of available credit will not see a decrease in their outstanding balance or payments. We hope that this response has been helpful. If you have any additional questions or concerns, please contact our Customer Support Team at the phone or email address provided in our letter to you.

I did a loan with them and I promise you it was the biggest mistake ever. I called first time around and it went ok. I called 2nd time around and they were asking for my full ssn, phone number, address, and my full bank and routing number. This did not happen on the first phone call. I told them I don’t feel comfortable giving them my full bank/routing number and they said oh it’s a new policy that we have to do to verify it’s you. I told them oh ok so how do I know you’re not a fraud or scammer that’s trying to verify me but possibly try to steal my money out of the bank? They couldn’t give me an answer. Nobody ever has even asked for bank or routing number over the phone so I stopped making payment to them because of the way how they made me feel and did not keep my information safe at all so I hope no one else tries to borrow money from them. They lied to me about the apr and how much they’ll take out a month and their customer support company sucks really bad.

We appreciate the opportunity to respond to this review. We have also reached out to the customer on this matter. Keeping our customer’s financial and personal information secure and confidential is one of our most important responsibilities, and we take that responsibility very seriously. To protect our customer’s personal information from unauthorized access and use, we use security measures that comply with federal law. During our customer identification process, we ask for information that the customer has previously provided. We don’t always ask for the same information. When this customer called in to our Customer Support number, she knew she called Mobiloans and she also knew we already had the information that was asked of her. By not verifying the information requested, we could not validate her identity or acknowledge an account. This is to protect customer accounts from unauthorized access by someone calling in pretending to be the customer.

This company is very mixed up or a fraud to harm people. They kept mailing me Pre-approval letters in the mail for emergency loan. Month after month. I finally agreed to accept and they declined me. No real reason they said they said they could not verify me. I tried to call and no answering service or call center was available. Did they do this to harm my credit rating by declining after they marketed Pre-approval not Preselected pending approval ? Beware credit harmers. I would not of applied if I was not a pre-approval due to how hard it was to rebuild credit after covid. A mean harmful loan company.

We appreciate the opportunity to respond to this review. We have also reached out to the consumer on this matter.

A pre-screened offer of credit is based on information in an applicant's credit report indicating that they meet certain requirements. If they do not continue to meet the criteria used in the prescreened offer, the offer is not guaranteed. If the applicant does not want to continue to receive prescreened offers of credit from Mobiloans, he/she can call the consumer reporting agencies toll-free at 1-888-5OPT-OUT (1-888-567-8688) for TransUnion, and 1-866-390-3118 for Clarity Services, Inc. or visit the website at www. optoutprescreen.com; or write: TransUnion Opt-Out Request, P.O. Box 505, Woodlyn, PA 19094-0505 and Clarity Services, Inc., a part of Experian, Consumer Support Division, P.O. Box 16, Allen, TX 75013.

Mobiloans does have a Customer Support Team that can be reached at 877-836-1518 or if call lines are busy, they can be reached at [email protected].

I did receive the comment from the business and responded to them directly. It was pre approval not prescreening. It was clearly stated in writing or I would not of applied to have my credit report pulled. My credit actually improved from when the letter waa sent and the pre approval included an amount and timeframe to accept the offer. I applied for much less and well in the approved timeframe. I would not have applied if I understood they could deny. Other businesses always honor pre approval as an industry standard for credit. That term means something to the customer. This business forgets I am the customer. They inflicted credit harm and did not honor what they advertised.

Mobiloans strives to provide excellent customer service. We apologize that our previous response did not provide the clarity needed. A pre-screened offer is a pre-approval. As stated previously, applicants must continue to meet the criteria used when they were selected for the offer of credit. Our marketing material clearly states that the pre-approval offer is not guaranteed if this requirement is not met. Please refer to page 2 of our pre-screened offer letter. To determine if applicants still meet the initial criteria, their current credit report is pulled for evaluation. Applicants provide consent to pull their credit when they submit their application and agree to Mobiloans Terms and Conditions Agreement. This information is available to the applicants prior to submitting their application. We also provide a phone number and email address in our offer letters for any questions an applicant may have prior to applying. We hope this has answered your concerns.

Useless, I received a letter by mail approving me for a loan, I submitted my information in earnest expecting everything to go off without a hitch.. I waited and waited, Credit Karma messaged me about a change in my FICO yet there was sadly no reply. After an hour and a look at my bank account information they denied the loan. My Credit Score is not the best but in the mid fair category and figured I would take the hit to procure the funds to get the front end of my car fixed. The Declincation stated that there was no evidence of direct deposit ( on page one, under DEPOSIT in the comment ) and an insufficient balance which basically says nothing other than .. the scam is that you need to have the balance of the loan already available in order to receive a loan? I called support for an explanation 3x getting a single ring, dial tone, hang up. SO ... basically my opinion is .. avoid these people, their business practices are suspect. I have already filed a complaint with the proper federal agencies as well as CyberSecurity professionals and added the site as suspect and requires investigation. Hope this helps save you the Credit Score hit. after reading through the comments and complaints it is pretty obvious I should have checked here before bothering to read the letter they OBVIOUSLY mass mail to every household in the hopes of bolstering their company profits while standing on the throats of desperate individuals throughout the population.

Dear Robert *******

Mobiloans strives to provide excellent customer service. We appreciate all feedback to ensure we are meeting the expectation of our customers. We are sorry to hear of your dissatisfaction with our product. Once applications are submitted to Mobiloans, they go through a verification process to determine approval. All applications undergo verification, including preapproved applications. As indicated on your received correspondence, "these offers are not guaranteed" and are pending final verification. The "Notice of Action Taken and Statement of Reasons" letter you received via email, provided you with the reason you were declined.

If you received a prescreened off, there may have been a change in your credit file since your prescreened offer was mailed to you. As indicated in your pre-selection letter from Mobiloans, these offers are not guaranteed. Pre-selected applicants also undergo further verification once an application is submitted. Certain events or changes to your information may impact your eligibility. The offer is not guaranteed if you do not continue to meet the criteria used to select you for this offer. You can find out about the information contained in your credit file, which was used in the consideration of your line of credit application, from the credit reporting agencies listed on the "Notice of Action Taken and Statement of Reasons" letter you received via email.

We hope we have provided you with a better understanding of our application process. If you have any questions about our product, please feel free to contact our Customer Support team at -877-836-1518 or by email at [email protected].

Mobiloans Customer Support Team

I called Mobiloans on the 25th of February and spoke to 2 customer service representatives. The 1st rep had me on hold over 20 mins then dropped my call when I asked to speak to a supervisor. When I did speak to a supervisor she could not help extend me to the 3rd of March. So now I'm going to let this account go pass due until I get an offer to pay it in full. $161. every 2 weeks is to much for me to keep paying. I opened this account because I had just loss my 2nd daughter and this COVID Pandemic is to much hardship for me. I explained I paid 8 payments in a timely manner. And the last extension I paid on February 11, a day late but before the extension I requested and the customer service representatives and supervisor said no. I've been having health issues as well.

Mobiloans strives to provide excellent customer service. We appreciate all feedback to ensure we are meeting the expectation of our customers. We are sorry to hear of your dissatisfaction with your Mobiloans account. Also, our condolences go out to you and your family. Thank you for your feedback related to your Mobiloans line of credit account. We will use it as a training opportunity.

When an application for a line of credit is made on the internet and not through personal interaction, we have to rely that customers have thoroughly researched our product, have read and understood all of the costs and terms associated with the line of credit we offer, and made the decision that Mobiloans is the best option to meet their needs.

We have provided in great detail the processes and fees associated with the Mobiloans line of credit on our website www.mobiloans.com. This information was available for your review prior to submitting your application and accepting your first cash draw. You are obligated to the terms and conditions agreed to for the life of your line of credit. To provide our customers with flexible payment options, Mobiloans gives customers the option to "push a payment". To "push a payment" means you can extend a payment up to the next billing cycle, giving you the option to extend your payment 1 to 14 days past your upcoming due date. Once you extend a payment it only delays your upcoming payment due date, it does not extend any other payment due dates. It appears you spoke to a supervisor on 02/25/2022 and was informed that a payment extension was not available due to the extension that was granted for your previous payment. Unfortunately, we do not allow for two payment extensions in a row.

We appreciate your business, and will be happy to assist you with all your questions and/or concerns. If you have additional questions or concerns regarding Mobiloans line of credit product, please contact our Account Services Department at the phone number or email address listed below.

Thank you for the opportunity to respond to your concerns.

Mobiloans Account Service Team
****************@mobiloans.com
www.mobiloans.com

XXX-XXX-XXXX
XXX-XXX-XXXX - FAX

Mobiloans strives to provide excellent customer service. We appreciate all feedback to ensure we are meeting the expectation of our customers. We are sorry to hear of your dissatisfaction with your Mobiloans account. Also, our condolences go out to you and your family. Thank you for your feedback related to your Mobiloans line of credit account. We will use it as a training opportunity.

When an application for a Line of Credit is made on the internet and not through personal interaction, we have to rely that customers have thoroughly researched our product, have read and understood all of the costs and terms associated with the Line of Credit we offer, and made the decision that Mobiloans is the best option to meet their needs.

We have provided in great detail the processes and fees associated with the Mobiloans Line of Credit on our website www.mobiloans.com. This information was available for your review prior to submitting your application and accepting your first cash draw. You are obligated to the terms and conditions agreed to for the life of your line of credit. To provide our customers with flexible payment options, Mobiloans gives customers the option to "push a payment". To "push a payment" means you can extend a payment up to the next billing cycle, giving you the option to extend your payment 1 to 14 days past your upcoming due date. Once you extend a payment it only delays your upcoming payment due date, it does not extend any other payment due dates. It appears you spoke to a supervisor on 02/25/2022 and was informed that a payment extension was not available due to the extension that was granted for your previous payment. Unfortunately, we do not allow for two payment extensions in a row.

We appreciate your business, and will be happy to assist you with all your questions and/or concerns. If you have additional questions or concerns regarding Mobiloans Line of Credit product, please contact our Account Services Department at the phone number or email address listed below.

Thank you for the opportunity to respond to your concerns.

Mobiloans Account Service Team
****************@mobiloans.com
www.mobiloans.com

XXX-XXX-XXXX
XXX-XXX-XXXX - FAX

Mobiloans my loan of $1800. The total payments back equal $6236 The fixed Finance charge is $125. the principal is $36. APR 251.28% My payment of $161. every 2 weeks. I loss my daughter and going through this COVID Pandemic, has been very overwhelming for me I hate I took out this loan. I've made 8 payments total $1288. At this point I need a settlement offer. I cannot afford to continue paying you $161 every 2 weeks. Totaling $6236 for a $1800 loan.

Dear Marian ****** *********

In an effort to protect the privacy of your information, we are unable to discuss details of your account on a public platform. For assistance with payment arrangements, please contact our Account Services department by phone at XXX-XXX-XXXX or by email at ***************@mobiloans.com.

On the 25th of February I was told Mobiloans couldn't do and extension. So now I'm waiting on them to answer regarding a settlement offer. When I call them I was left on hold for over 25 minutes and I suffered a drop call and no supervisor available. Maybe Mobiloans will take the time and email a response besides give them a call and I did that first. That's why I contacted the BBB. To get a written response from Mobiloans not a response stating to call again. Please write me in a email or thru BBB on what's my settlement offer. Since I didn't qualify for an extension.

Dear Marian ****** *********

In an effort to protect the privacy of your information, as mentioned previously, we are unable to discuss details of your account on a public platform per your request for a settlement offer. In addition you may contact Mobiloans Account Services department by phone at 888-891-7854 or by email at ***************@mobiloans.com during the following business hours: Monday - Friday 8 a.m. - 7 p.m. Central Time; Saturday - 9 a.m. - 3 p.m. Central Time. Also, to ensure all of your questions/concerns are addressed, we will have a supervisor contact you today at the phone number listed on your Mobiloans account.

Thank you for responding my address, phone number, and email information listed with Mobiloans is currently up to date. And I'm presently waiting on them. Our over the phone conversations did not have a good response. So maybe they will get me out an resolution letter or email with out telling me to call them to settle my debt. Again thank you

I was the victim of identity theft. The criminal gave all my information EXCEPT that the checking account owner's information (for the deposit) did not match my information. Being in banking for over ten years, ALL lenders must recognize the fraudulent red flag of having matching information--applicant's name must match the checking account owner's name. They were negligent and facilitated the identity theft. Now I'm going through the process of cleaning up the mess because a simple red-flag wasn't addressed during the application process.

Thank you for the opportunity to address your concerns. A review was conducted with the information that you provided. Unfortunately, we are unable to locate an account or application with your name or email address. We will send you an email, at the address provided in this review, with additional information that will be required to investigate your claim.

I've forwarded all pertinent information--police report and account number. Your follow-up response claims due diligence BUT it also states that new methods have been put into place to help assist in combatting fraud. Sounds to me that your previous methods were not enough to help victims like me.

They keep sending me letters even know I called them and I told them to stop they won't literally they keep harassing me and I'll definitely press charges against, I never gave them any kind of authorization for they start sending me letters to mail!

Mobiloans has reviewed the complaint from consumer Jose Reyes, in reference to correspondence the consumer claims he/she is receiving from Mobiloans indicating that he/she has requested several times not to receive the mentioned correspondence. Unfortunately, we are unable to locate the consumer in our data base with just his/her name alone or email address. However, if the individual has received prescreened offer letters or any other correspondence from Mobiloans, he/she can follow the instructions listed on the correspondence, on how to opt out of prescreened offers of credit from Mobiloans and other companies.

In addition, if the consumer has other questions/concerns that we have not addressed, he/she may feel free to email Mobiloans Compliance department directly at [email protected].