Air Conditioning Repair
Mitch Romero's Appliance & AC Repair Service, IncReviews
Customer Review Ratings
Average of 2 Customer Reviews
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Review fromSenetra S
Date: 07/16/2024
5 starsSenetra S
Date: 07/16/2024
Very polite and honest repair man. I had an issues with GE washer rusting inside. He immediately put in a request to order a new tub. When the new one came in, he noticed when putting it in it was damaged, so he took it out and put the old one back in because it was worst then the first one. I thank you so much for letting me know what was going on.. He ordered another washer tub for me. When the appliance came in, they called me to let me know. The next morning he called to let me know he would come that afternoon to replace the washer tub, and gave me a timeframe. It took him less than an hour to replace the part. Thank you Mr. Brock for your professionalism and honesty.
Mitch Romero's Appliance & AC Repair Service, Inc
Date: 07/24/2024
We are so grateful for your kind words and 5-star rating! Your support means the world to our team.
We're honored to have had the opportunity to serve you. Thank you for sharing your experience with us!Review fromEd M
Date: 06/25/2024
1 starEd M
Date: 06/25/2024
Charged me for a mid diagnosis. Tech also broke a drawer on my refrigerator. Very unsatisfied.Mitch Romero's Appliance & AC Repair Service, Inc
Date: 07/02/2024
Mr. ******,
As explained when you initially turned in the service request to us on your refrigerator, there is a service fee which includes trip and diagnosis which is good for 30 days following the completion of services. When our technician we out to diagnosis the refrigerator, he confirmed there was no air flow through the baffle. You were given and approved the estimate to repair.
Unfortunately, after spending nearly 2 hours defrosting the freezer (which is why you were charged a partial labor fee), he was then able to identify that there was another issue which would have been resolved with a different part.
You were not charged for a misdiagnosis; you were charged for the services we completed. Please, rest assured that your comments have been shared to foster improvements.
We are sorry to hear of your experience with Mitch Romero's Appliance. We value our customers and strive to maintain the highest quality of service and customer satisfaction.
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