Business ProfileforHeavens Pets At Lake Lawn Metairie, LLC

on January 12th my pet died & on the 13th, Heavens Pets took him in & called me. i paid for the package & all and things were good. they apparently had a fire on that ********** was never informed. i had called to ask about my pets ashes because like i stated, i was never informed of a fire. they told me about it and said theyll be in touch about if he was okay and didnt burn. a week went by & nobody had contacted me so i emailed & called again (jan 19th) & they said they would let me know if he was okay, so basically no update. the next day (jan 20th), i was refunded and when i called about it, someone called back two weeks later (feb 2nd) about the refund finally and said they refunded everyone (which i dont believe according to the reviews on ******** i still didnt have his ashes. on february 22nd i emailed Heavens pets telling them i want them to send my pets body back to my vet so i can bring him elsewhere. on february 28th i contacted my vet to contact Heavens pets since at that point they werent contacting me anymore because i wanted them to ask if they can get my pets body back so i can go with another cremation place. they immediately told my vet that i need to call to identify his body so i tried to call but nobody contacted me back. on february 29th i emailed yet again basically begging them to contact me so i can identify his body and get him back to me so i can get him cremated somewhere else. still no contact from them. i called Heavens pets yesterday and left my name and number for the 6th time and still have yet to be contacted. theyre withholding his body from me and any information about him while theyre cremating new brought in dead pets. all i want is his body back or answers. their ****** reviews are full of negative reviews from a month ago up until now including someone having to threaten legal action.