ComplaintsforPremium Parking Service, LLC

• Initial Complaint

  06/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Dear BBB, I was issued a parking ticket by Premium Parking, *****************************************************. My issue is that I paid the parking fee for the use of their parking space that night, May 24, 2024. They claimed that I did not enter my full license plate number on their app and this generated a parking ticket of $77.00. I appealed to Premium Parking about the error and they reduced my ticket to *****. I called Premium Parking several times, stayed on hold for long periods of time, and was assured that a supervisor or manager would return my calls. A supervisor never bothered to call me. I feel as though this company is unethically charging me for an error that I did not make.

  

  Business response

  06/28/2024

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. You followed the process and filed a dispute which was partially honored to ***** and you successfully paid it.  We appreciate your understanding and this is now resolved. 

• Initial Complaint

  06/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Premium Parking mail a invoice for unpaid parking fees for $90 in whole foods supermarket. I have been shopping in this location for the last 5 years and the parking is free of charge, I call the manager today and confirmed that the parking is free of charge for customers.

  Customer response

  06/25/2024

  As you requested, attached is the original parking ticket image

  

  Business response

  06/28/2024

  Hi *******,

  We sincerely appreciate you bringing this to our attention.  We apologize for the inconvenience.  The parking at Whole Foods is managed by Premium Parking and the store has agreed to allow their customers 2 free complimentary hours of **********************.  You went over by only 4min which generated the invoice.  No worries, as we are going to void this for you.  Please allow 3-5 business days for the void to take place.  Disregard anything you get in the mail as reminders are mailed out weekly.  Please call us at ************ if you plan on shopping for more than 2 hours.  

• Initial Complaint

  06/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On June 11, 2024, I parked in a garage#P501 located at ******************************************************. I arrived at the garage around 1:46 pm. It took me about ********************* that scary garage to find a spot. I paid $22.77 for 3 hours. The garage that claims to have a two way driving area but it's very narrow. It was similar to mountain roads with steep inclines and not much room to turn etc. After I finally found a spot I walked down to the conference because I couldn't find an elevator to use. I later found out there was none ( I needed more help going up). When I got notice my time was running out, I attempted to get more time. I couldn't get the text app to work so I headed back to the garage. I had to walk up all those stairs because I searched around and could not find an elevator. There is an elevator like machine inside but only for the employees. When I finally got upstairs, I thought I had met the requirement. There was as nothing saying I needed to rush out. I thought I could at least catch my breathe etc and prepare to go down the narrow, scary road in the parking garage. It could easily give anyone anxiety. It certainly worried me. June 24th, I received a notice charging me $12 for being over the grace ****** and a $65 ticket for a total of $77. I believe this company uses deceptive practices: charging upon entry before you get a spot, not ADA ********* and help folks like me who do have some difficulties going up stairs which can waste time, and outrageously high fees. Premium Parking's bill that looks like it's from a local govt...scam like. I am not opposed to pay for additional time. But the company was not clear and charged even when I was not occupying a space. On top of that, the road is not actually two way you have to wait for other folks to ease their way around this very dangerous looking garage. You have to back your car up on inclines etc to let other people go. It's a timely thing. Plus, I still don't know what the grace ****** is.

  

  Business response

  06/25/2024

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this invoice for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We appreciate you and we will make this right!  

• Initial Complaint

  06/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On June 10th, 2024, my family and I parked our vehicle (************ #ZPG-3267) in a public parking area (P2108-********) in the ****, **, area. My vehicle was parked in an angle spot against the curb. I had vehicles to both the left and right of me. (Note. the painted divider line on the passenger side of my vehicle was mostly worn off making it difficult to see that side of the space.) I immediately followed the instructions on a posted sign which required me to text a particular number in order to pay for our parking. The amount I paid was $3.60 for one hour. The text transaction was successful and $3.60 was deducted from my bank account on that same date. Upon returning to my vehicle, I found a Parking Invoice (#*******) under the drivers side windshield wiper. The invoice indicated that I was "Double Parked" and indicated that I owed a fee of $60.00. My one hour that I had paid for was not expired and I certainly was not double parked. I was a law enforcement officer for over 37 years and am very familiar with the term "double parked." To be double parked you have to park your vehicle parallel (next to) another vehicle that is already parked parallel to the curb. This parking area only had angle parking spaces that were at the curb.On that same date I filed an appeal to this citation with Glidesparcs stating the aforementioned facts. On June 12, 2024, I received the following disposition for my appeal. "Based on our audit review process, we have determined that the appropriate parking fee was in fact paid." The review continued to advise that I was not in compliance with their policy which required the "permits/tickets" to be displayed on the dashboard. As a result my appeal was denied.First, their policy of displaying a ticket was not posted anywhere so how was I to know this? Secondly, the transaction was performed over a cell phone and unfortunately it does not print out tickets. Apparently having out of state plates made me a target.

  Customer response

  06/18/2024

  PARKING INVOICE
  GLIDEPARCS Enforcement
  *************************************************************************************************> ***** *************)
  INVOICE#
  2395708
  REASON: DOUBLE PARKED
  
  Date Time Location
  06/10/2024
  02:36 PM
  P2108 - K AVENUE 2 - HOUR
  MAX *******
  
  License Plate State
  ************
  ******* PA
  
  Make Color Type
  
  Dodge
  Black Truck
  Compliance Agent Fee
  Unpaid Parking SUBTOTAL
  DMO $40.00 $20.00*
  $60.00**
  ??Unpaid parking fees subject to change based on additional time on property (for UNPAID FEES)
  ?* Tax Not Included (for SUBTOTAL)
  Pay by Phone
  Scan with your phone's camera
  Not working?
  Or Text the Invoice# to ****************
  To pay, please visit
  ***********************************************************************
  To dispute, please visit
  compliance - web.premiumparking.com/disputes/search

  

  Business response

  06/25/2024

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this citation for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We appreciate you and we will make this right!  

• Initial Complaint

  06/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I used the ParkMobile app to pay to park based on the signage of the parking lot. I accidentally chose the wrong license plate. It was obvious that the license plate I chose was not in the ********************** lot. ******************************************* gave me a ticket. It was for over $80 citing administrative fees. I wrote them an email to dispute the parking ticket and they said they would accept my mistake for a voidable fee of $20. This company is negligent in their signage, their policies, and their greed is sickening. Their email states that I am to follow premium parkings terms of service but I am obligated to pay through the park mobile app. Adding screen shots of the email and proof that I paid for parking and that the ticket was given before my parking time expired.

  

  Business response

  06/19/2024

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. We appreciate your honesty in admitting you had the wrong plate.  There is simply a cost to enforcement and the $20.00 is that exact price we have to pay for user errors such as these.  We did not profit from this situation.  If there is anything else we can help you with, please contact us at ********************************************************.  

• Initial Complaint

  06/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On May 28th 2024 I was visiting *********** and parked my vehicle at Premium Parkings location P401. When I arrived, *** noticed the signed said Pay Here with QR code without any other instructions. Ive parked the vehicle with intention to pay for the parking at my departure. When I came back, Ive downloaded the app and tried to pay for the time Ive parked there, but come to find out, there was no option to backtrack not to speak to anyone in how to resolve the issue. Before I left I decided pay for 2 hours of parking, which didnt count for my time when I arrived. Ive left parking as soon as Ive payed $16. June 8th Ive received ticket in mail for $24 parking and $65 parking fine. I dont mind to pay for the service Ive received, but company uses unfair tactics by not stating when to pay . pay here without stating upon arrival is misleading especially for the tourist like myself. Ive pay for 2 hours of parking so the only thing I do own the company is $8 for additional hour of parking. Any additional fees are due to unclear rules, and lack of life support to discuss the issue. In my lifetime, you pay for a service after you revive the service and not before , unless clearly specified otherwise. This company uses dirty tactics to trick people and than charges them fines.

  

  Business response

  06/19/2024

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. We appreciate this feedback and have decided to refund ***** dollars of your payment you made for the invoice MPS-******** in hopes of earning your trust and business again. We can also explain why this invoice happened.  Please call us at ************ and we will break down what happened.  We have a 98% compliance rate, so we can attest that we are not sending incorrect invoices, as we want to maintain our A+ BBB rating. 

• Initial Complaint

  06/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I parked in the *********** parking plaza from 9:19 PM to 9:47 PM on 5/18/24 while I met a friend to get ice cream at Greaters. The payment kiosks at the entrance of the parking garage were dark. They would not respond when I touched the screen. The pay by mobile app was not working. There are no attendants working in this garage. There is signage in the lot that says parking validation is offered by all restaurants/stores in ***********. I entered my license plate number in the iPad in ******** as instructed. I did not take a picture of my confirmation because I did not assume I needed to. I did everything as I was instructed to do. Additionally it was 9 PM and the lot was nearly empty. On 6/4/24 I received a $60 fine from the Municipal Parking Services Enforcement Department located in ***********. I first thought this was a scam as the company is in ***********. However, after looking online Im seeing there are many other people this has happened to. There is absolutely no reason I should be fined. The owners of the parking garage, Premium Parking, should be more transparent about their prices. If they have signage saying parking is free after getting validation from a local business then when I get validation I should not be fined. I dont want to pay the $60 fine but I will in order to avoid higher late fees. Ultimately, I want to warn others of this awful practice and force the parking garage owners to be more transparent with their customers.

  

  Business response

  06/13/2024

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this "citation", invoice for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We appreciate you and we will make this right!  

• Initial Complaint

  06/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 4 June, I parked at a Target parking lot located at *****************************************. I parked at 6:12pm, and I know this because I took a photo of the Target/Premium Parking sign. The sign clearly states Target Guest Parking, complimentary 2 hour limit. When I returned from shopping for raincoats and umbrellas (rainy night), there was a parking invoice from Glideparcs Enforcement. The invoice #******* was issued at 6:33pm. This is 21 minutes after I left my truck. Not 2 hours, not 1 hour, not even a half an hour. Ever been in and out of Target in less than 30 mins? Agent ******* of Glideparcs Enforcement is requesting $10.79 in unpaid parking, and a $35.00 fee. Oh, and tax is not included... I have the Premium Parking App on my phone, and have used it many times. I have not paid more than $5 or $6 dollars to park for three hours. So $10.79 for 21 minutes is ridiculous. $10.79 for 21 minutes AFTER the two hours would be ridiculous. So, Glideparcs is trying to scam a Premium Parking App member for inflated parking prices and fees, that are unwarranted as the two hour limit was not even remotely expired. I have retained the ticket, and also have the time/date-stamped photo of the sign. This, along with my two passengers who waited in the rain for me to take the picture. I would like this invoice deleted, please.

  Customer response

  06/05/2024

  My plate is JPL 310 from *********.

  

  Business response

  06/06/2024

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this citation for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We appreciate you and we will make this right!  

• Initial Complaint

  06/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I parked at a Premium Park Lot P402 in *********** on 2024-03-19. I paid an initial parking fee for about 4 hours, I do not remember precisely. After about 3 hours, I noticed I was running out of time. So I went to the Premium Park Application and paid for an extension through GPay. It seemed to accept the payment. When I got home from my trip, which home is in *******, **. I got a ticket violation several days later saying I was Over ****** Not understanding how I got this ticket, I finally realized that the GPay payment that the app said went through actually did not. I asked for help several times by calling Premium Parking, but no one is willing to help. Because of Premium Parking own app malfunction, they want to charge me $85.00. This is ridiculous. Ticket Number is ********. I even was like I paid the initial 4 hours but your app had a malfunction and you want to charge me more money. This is the worse customer ********************** I have dealt with. Also, I ask for a manager on two separate occasions and the representative says they will call me back, but never do. So this is my last recourse. Hope BBB can help.

  Customer response

  06/05/2024

  I no longer have the actual ticket documentation, just the details.  But it was for Florida License Plate ******.  I have supplied all information that was available on the ticket, and you should be able to proceed with this.

  

  Business response

  06/06/2024

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this citation for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We appreciate you and we will make this right!  

• Initial Complaint

  06/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I wish to dispute the validity of the citation for numerous reasons. 1) As a senior citizen and a person who used to frequent the beach when I was younger, I dont recall ever paying to park there; 2) I didnt see any signs stating that there was a charge for or a fine for parking in the lot; 3) many other cars were parked there, and I didnt think much of it; 4) I never got a physical ticket on my car and wonder if this is a real citation or a scam; and 5) I just got out home after being away for a period of time to find three different bills from your company. Please find it in your heart as a one-time courtesy to waive the citation. I am on a fixed income and cannot afford any part of the $170.00 that is being charged to me.

  

  Business response

  06/06/2024

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers.  We have numerous ways to pay for parking as the city made this request to have it a paid environment.  You can download our app or visit our website www.premiumparking.com or TextPay or even call our customer support line for help ************.  We are going to provide some assistance here.  We unfortunately cant void this invoice as there is a cost.  That minimum amount we can reduce this to is $15.  The invoice total is now reflecting just $*****. Follow the instructions on the invoice for payment or give us a call and we can process the ***** over the phone and send you a receipt.  We offer season passes as well for residents along with just daily sessions purchases.  We can provide more details if you give us a call. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩