Complaints
This profile includes complaints for Admiral Enforcement II's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 83 total complaints in the last 3 years.
- 13 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Saturday April 19, 2025, at 11:15am, I parked in the premium parking lot on the west side of ***********. Me and my party returned at 12pm, a full 45 minutes early, to find that one of their employees had booted my truck, along with 5 other vehicles directly around my truck! I told the employee that I had 45 minutes left and even showed him my receipt. He looked at it and said I paid for parking in the lot next door, which was separated by a chain! I told him that was the lot that came up when I used the Premium app. The app said you are here. Park here? So I clicked park and paid for an hour. The employee said there was nothing he could do, but he could reduce the fine to $50! We argued and I finally had to pay the $50 fees on my debit card. Me and my party were illegally detained for 20 minutes even through we had a reciept and had showing we paid for an hour of parking. We live 3 hours from *********** and had to get back home as it was getting late.
Business Response
Date: 04/28/2025
Although the customer had paid for the incorrect location, Admiral Enforcement extended a courtesy full refund. The transaction was reversed and credited back to the customer's credit card on April 21, 2025, at 10:11 AM. Admiral Enforcement remains committed to providing exceptional service and ensuring fair resolutions for all customers.Customer Answer
Date: 04/28/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *********Initial Complaint
Date:04/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There has been a mix up with the parking through pier5 hotel in **********************. I did turn in my parking card to the front desk which allows for $30 per day parking at premium ***********, a partner with Admiral Parking. However, i I got 2 parking tickets. The invoices are ******* and *******. They are charging me an unpaid fee of $36 per day and $45 parking fee and possibly another day which wasn't invoiced yet because we left at 8am. That is a ***** difference from the $30 per day the front desk of pier 5 Hotel told me. It appears the company doesn't care about that mix up and are insisting I pay. How can this be resolved because I've gotten a response from them and it appears unwavering.Business Response
Date: 04/28/2025
Admiral Enforcement promptly reached out to Premium Parking regarding the customer's appeal. Premium Parking then coordinated with their client, the hotel, and it was confirmed that the customer was an authorized guest. Following this verification, both citations were formally voided. Admiral Enforcement remains committed to ensuring accurate, fair outcomes and working closely with our partners to resolve any concerns in a timely and professional manner.Customer Answer
Date: 04/28/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ****Initial Complaint
Date:02/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid for parking for work on a Saturday and the app applied the wrong date and time. Since it was the weekend, no one to answer the phone or leave a message. Because of the error due to their website, my truck got booted and I had to pay to have it removed. I filed a dispute which got denied and I tried multiple phone numbers, but was unable to speak with a real person. This company just gouges people.Business Response
Date: 04/28/2025
The customer submitted an internal appeal, which was denied after it was confirmed that no parking payment was made for the date in question, February 15, 2025, at 9:02 AM. Admiral Enforcement will not overturn the appeal decision. The customer indicated that the Premium Parking app may have applied the wrong date and time; however, as the app is operated by Premium Parking, we advise the customer to reach out directly to Premium Parking at ************************** or by calling ************** for any app-related concerns. Admiral Enforcement stands by the original decision based on the information available at the time of enforcement.Customer Answer
Date: 04/28/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ******Initial Complaint
Date:12/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The following took place on December 08, 2024 I sent the following to their dispute page, but have yet to get any response. When I call I can only get in touch with Front line employee. Theres no upper Management or Admin. I can speak ******* here what I sent and this explains what is going on:I was at this location working for family dollar. My vehicle was parked in the loading area. When I completed my work I saw the boot I called and explained my situation and the person on the phone told me someone will be there in 20 minutes....40 minutes later no one showed up so I called again.....the next person told me it's a delay due to a shift change....30 more minutes pasted and I called again....the next person told me they're putting in another dispatch for someone and he mentioned that if I go ahead and pay i could be able to get a code to unlock it myself. So that's the only reason I paid. However I did not get a code....Then 5 minutes after I paid someone showed up. We're talking after a 2 plus hour wait for a wrongful boot. I lost money and time. Just want my money back.Customer Answer
Date: 12/26/2024
This is the tag left on my vehicle that day and a picture of my plate.
Also. The company has recently sent to my account 56 dollars. This was on Dec. 21st. Still havent heard back from anyone. Theres no explanation as the why that amount was refunded. I just happened to see it my account, however that is only a partial refund.
Business Response
Date: 01/03/2025
Good morning,
Customer was already fully refunded through the appeal process.
Warm Regards,
***** *******
Chief Operations Manager
Admiral Enforcement
Initial Complaint
Date:12/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December ******, I parked at *********** where I was required to use the Premium Parking app. I paid for parking from 12:24 until 5:38 pm and the extended the time until 6:38 pm, though I only needed a few extra minutes. One is forced to pay in hour increments. I came back to my car and found an invoice ******* demanding $30 because my license plate was not in their system. The problem occurred because of the faulty app.. I had added my correct plate, but when I had to go to the next screen to add credit card, the app inserted the wrong plate. I called the number for customer service. They confirmed I had paid and filed a dispute for me. Admiralty refused to overturn the violation and demanded the additional $30. I called **************** again. I was told only they would email Admiralty. There is no way to speak directly to Admiralty. Please help, Admiralty Enforcement is trying to double bill me for parking.Business Response
Date: 12/09/2024
I spoke with the customer on 12/5/2024, and advised the ****** that the appeal was denied due to the customer not paying for parking with the accurate plate.
The customer said the parking app caused the issue, so I advised her to contact the Premium Parking location manager. Customer was given his direct contact.
Warm Regards,
***** *******
Chief Operations Manager
Admiral Enforcement
Initial Complaint
Date:11/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was in *********** for the first time on a short trip. I downloaded the Premier Parking app as they have lots all over the city. On 10/29 we went to an evening ghost walk tour and parked in lot P249 which is right is adjacent to two other lots. When I brought up the app it chose the lot adjacent which was 149. I set it to run until I returned and shut it off, so it was tracking the entire time we were gone, which was about three hours. When we returned to our car it had been booted. We could not figure out why given that we were paying and then realized it pulled up the wrong lot and we were paying for the one beside it. I called the company and explained the situation they said this happens and that there would be a reduced fee and we could dispute it and would be refunded. They sent someone out and they saw on my phone that it was still running and said that is a frequent occurrence. They said that I could pay a reduced fee of $50 for the boot removal instead of the $90, but not to worry, there was a way to dispute it and since the parking was paid for I would be refunded the charge for the boot removal.I left the parking running until the boot was removed and we left, paying for the full length of time we were there, including the time we waited for the person to come remove the boot. I submitted my dispute and provided the above information and the image of the receipt to show I was paying for parking while the boot was placed on my car. A few days later I received an email saying that it was declined. No further information was given and there was no option for challenging that decision or asking for a review. After looking up the company on ****** I see that this is what they do. If I parked without paying, I would not dispute it because I took that risk and lost. However, I clearly was paying the entire time and should not be charged for their lack of ability to search for license plates in their system to see if they are paying at neighboring lots.Business Response
Date: 11/08/2024
Good evening,
Customer was fully refunded as a courtesy, due to neighboring lots. However, we encourage if they park again with Premium Parking to double check their location as well as plate information.
Please allow refund to reflect within 3-5 business days.
Warm Regards,
***** *******
Chief Operations Manager
Admiral Enforcement
Initial Complaint
Date:11/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I parked in P377 on 11/03/2024. I have been scammed by this company. I scanned the ** code to pay the parking fee of $40 for 5 hours. on the web page, there was already a plate number in the field, so I backed it out and put my plate number. I check the plate number twice before paying. We get back to the car to see we had been booted. They tried to make me pay an additional $140.00 to get the boot off. I showed them the text confirmation of payment and where it was taken out of my bank account. Then they told me I only needed to pay $25 to get the boot off and I would need to file an appeal with the company. I told him I did not want to pay the fee, this has now become a scam since I can prove that I paid the parking. He then threatened to leave us with the boot on. I called the company twice and was hung up on. I filed an appeal, and it was denied stating "after reviewing the evidence provided by our enforcement agent. therefore, your request has been denied." I have paid $65 in parking for 5 hours to this company. I am asking for a refund of at least $25 since I was able to prove payment.Business Response
Date: 11/08/2024
Good afternoon,
I will need the immobilization number. The plate provided doesnt pop up.
Warm Regards,
***** *******
Chief Operations Manager
Admiral Enforcement
********************
***********, LA 70130
Customer Answer
Date: 11/08/2024
The immobilization number is *******Business Response
Date: 11/11/2024
Customer was given a reduced fee upon removal.
Original fee $140.58
Reduced fee paid $25.00
Customer filed an internal appeal, and it was denied for not entering the correct license plate.
Admiral Enforcement will stand by the denial.
Initial Complaint
Date:09/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 09/08/2024, I parked at location P8111 - ***********, and paid $17 ahead of time through the parking app, as required. I entered all the necessary information correctly, yet I was still issued a citation, claiming "Plate Not In System." This is completely unjust, as I complied with the app's requirements and have proof of my prepayment.I submitted a request for review, providing all relevant evidence, but received a generic response that did not address my case specifically. The response simply stated that after reviewing the "evidence provided by their Enforcement Agent," they would not overturn the citation. No explanation was given for why my license plate information was supposedly missing, despite my payment.This lack of transparency and failure to address the core issue is unacceptable. I expect a thorough review when presenting clear proof that I paid for parking ahead of time. The company's response was dismissive and failed to provide any explanation for their decision.I urge this company to improve their review process and provide clearer communication to customers. As someone who followed the rules, I deserve better. I will avoid using their services in the future and recommend others do the same until these practices are improved.Business Response
Date: 09/19/2024
Good morning,
Customer received a citation due to purchasing parking for another location. Please see pictures provided by customer for location confirmations.
Customer parked *************************************************
Customer paid for *******************************************
However, the citation has been voided as a courtesy.
Warm Regards,
***** *******
Chief Operations Manager
Admiral Enforcement
********************
***********, LA 70130
Initial Complaint
Date:08/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged $90 for a boot on my suv. I was in *********** for my birthday we booked a cruise. We are from ******* and wasnt aware that we had to pay to park. Didnt see any signs tell us to pay. Went on the cruise and there was a boot in my Lexus when we got bk to the suv. I called the number that was on the large sticker that was placed on my window. The man answered the phone and told me what I needed to do to have it removed ( loud music playing in the background) he went to another area outside I assuming cause it wasnt as loud as it was l. You have pay online so we did that. He didnt say there is two choices for which the boot can be removed. They sent the code to my phone for us to unlock the boot but it was so dark and the numbers all look the same look like they were bent or beating up, it was hard to see the numbers my boyfriend had his flashlight in the cellphone trying to put the codes in. He was getting frustrated cause the numbers werent clear so I was calling him back to have him come out to remove it for us but now he wasnt answering the phone. He kept sending me to vm. It took an hr but he finally got the boot off ( my boyfriend). I was looking at my email receipt Monday and saw that they wasnt supposed to charge the $90 he wouldnt answer the phone cause he knew my number from the first time I called. I would like a refund for the $90 I put in a dispute on Monday 7/29/24 havent ************* it said they would email in 72 hrs. I called and spoke with someone today and the said I would get a email by the end of the day. Not surprised no emailing l today either. I have screenshots of the all the calls I made trying to get the man bk on the phone and he wouldnt answer cause he was clubbingBusiness Response
Date: 08/05/2024
Good evening,
I spoke with this customer last Thursday 8/1/2024 and she was issued a full refund back to her card. *7453
Warm Regards,
*************************
Chief Operations Manager
Admiral Enforcement
****************************
***********, LA 70130
Initial Complaint
Date:08/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I parked in their parking lot and made an error while typing my license plate into the system, and thought they wanted their lot number I was parking in. I have attached proof of payment from my bank account, a text message from them confirming I paid. They are telling me I need to pay an additional $40 from the $15.96 I already payed. I can not speak to anyone from this business to explain what happen.Business Response
Date: 08/05/2024
Good evening,
Customer filed an internal appeal, that was denied for no paid parking sessions showing for the license plate in question, outside of their monthly subscription at location P8050. However, the car was not parked at P8050 it was parked at P8131.
The customer can feel free to reach out to Premium Parking as they confirmed no payment for the below car was made.
Warm Regards,
*************************
Chief Operations Manager
Admiral Enforcement
****************************
***********, LA 70130
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