Complaints
This profile includes complaints for Admiral Enforcement II's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 83 total complaints in the last 3 years.
- 13 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Admiral enforcement and premium parking wrongfully booted my car. And made me pay 160 pn top of the 13 I paid previously. I paid for the parking spot back in May. They claimed I booked it for 6/27/24. I booked it for 6/28/24. Their computer changed it.
Business Response
Date: 07/02/2024
Good evening,
The customer will need to reach out to Premium Parking regarding the reservation issues.
**************
Warm Regards,
*************************
Chief Operations Manager
Admiral Enforcement
Initial Complaint
Date:05/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As you can see in the attachments- On 5/8/2024 at 2:03PM we purchased a parking ticket for the Decatur lot using the Park First Machine located on the same lot. We had to enter our plate number of N605245 into the machine in order to pay for the parking and get a parking ticket. We paid for up to 10 hours of parking per attached parking ticket with the plate number entered -the expiration time on our ticket was 5/9/2024 at 12:03 AM. We then displayed our parking ticket on the dashboard of our car visible to anyone who would look to see it was there. I attached a photo of the license plate on the back of our vehicle. it is the same plate number we entered to purchase our parking ticket. When we returned to our car on 5/8/2024 at approximately 5:08pm a ticket and boot were issued at 4:49PM 5/8/2024. After already paying $15.00 for 10 hours of parking, I had to pay $115.00 ($90.00 for boot removal and $25.00 for parking) to get the boot off at 5:17PM. I have attached a copy of my bank statement showing the purchase of my parking ticket for $15.00, and it also shows the payment of the $115.00 that we were wrongfully charged for parking on plate number N605245. we were booted and ticketed in error stating plate not in system and I am requesting a full refund as you can see by the information provided that this is an invalid ticket and charge. Thursday 5/9/2024 @10:13am I filed an appeal for refund on Admiral Enforcements website P408 appeal #*******, I uploaded this explanation and all the images that i have uploaded here to show the plate number on my paid parking ticket matching the plate number on the car. On Monday 5/13.2024 at 7:25pm, I received an email from Admiral stated they had reviewed what I had sent and denied my request for a refund as you can see there is no way they did not know this plate number had paid parking on it for this lot i have proof that my parking ticket had the same plate number that we entered into the machine to pay for the parkingBusiness Response
Date: 05/16/2024
Good morning,
The ****** didnt pay the Premium Parking pay machine, which is the reason they were booted. Admiral Enforcement will stand on the denial of the appeal.
Warm Regards,
*************************
Chief Operations Manager
Admiral Enforcement
****************************
***********, LA 70130
Customer Answer
Date: 05/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Admiral is stating that i did not pay for parking, however, in my appeal to Admiral and in this BBB complaint. I provided not only the parking ticket i purchased on the day I parked in the lot but also a copy of my bank trasaction showing the $15.00 charged that I paid to the parking ticket machine with the palte number listed to get the parking tickey I placed in my window. The Parking machine will not print out a parking ticket if you do not put in your license plate number and use a valid edbit card and pay for it I am not sure how they are stating I did not pay for parking when I have clearly provided the evidence that I paid for 10 hours of parking, had to enter my plate number and provide my debit card to get the parking ticket that I placed in my dash visible in the window of my vehicle. I have also attached the same documents here in my response. You can clearly see the paid pariking ticket along with my bank transaction record which also show the same debit card I used to pay for the parking also has the transaction where I had to pay the $115.00 fee to have the boot removed. It is not right for them to state that I did nto pay for parking when I clearly did. Admiral enforcement needs to issue a refund to me as I have shown all the proof needed to clearly see they are in the wrong and that I paid for parking for 10 hours in the lot I was parked in.
Regards,
***********************************
Business Response
Date: 05/17/2024
Please inform the customer they paid the wrong parking company.
They parked on a Premium Parking lot, but paid the competitor (Parking First) We are not affiliated with Park First.
Warm Regards,
*************************
Chief Operations Manager
Admiral Enforcement
****************************
***********, LA 70130
Customer Answer
Date: 05/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Good Afternoon, in all due respect. this lot was an open lot. There were a couple of parking ticket machines. The machine that was closest to our car out of service and was not working the screen was black and would not come on. We had to go to the only working parking ticket machine to pay and get our ticket which had our platenumber and was in our dash board. There was no way for us to know that parking slots in an open parking lot belonged to different companies. All the parking machines looked the same and the parking spots did not ndicate any thing diferent. If this were the case there should have been clear dividers or clear signs indicating that there were two differnt companies on the same and open parking lot. Being that the machine was not working casued us to go to a macine that was working on the same parking lot. I should get at least a refund for the $90.00 booting charge, i do not care if you want to keep the $25.00 for the parking but no refundk under the circumastances is not acceptable. There was no indication that this open lot was owned by different companies.
Regards,
***********************************
Business Response
Date: 05/22/2024
Good morning,
Admiral Enforcement will stand by the decision.
Warm Regards,
*************************
Chief Operations Manager
Admiral Enforcement
****************************
***********, LA 70130
Initial Complaint
Date:04/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** *nd ***** parked at Admiral Enforcement on 04/18/2024 at 10:30 AM. We paid through the parking app and when we returned at 11:58 AM, there was a boot with a sticker on the door. ****** owns the vehicle that was booted, with license plate number xxxx7710. ***** paid the $140.00 to get the boot removed, but ***** had to pay the fine before an agent came take off the boot. Upon review, their app did not register ******'s license plate number, but a charge of $17.76 was taken. The agent at the lot told us to dispute through their website. ***** paid the fine in card. ***** disputed on 4/19/2024 at 4:36 PM. ***** followed up on 4/25/2024. Appeal # 1178246. ADMIRAL refunded $90.00 on 4/29/2024 at 0800. However, this was NOT the full amount paid for the mistake we did not make.Business Response
Date: 04/29/2024
Good morning,
A courtesy refunded was granted due to the customer paying for parking, but not adding the license plate or vehicle description.
Any other requested parking fees will need to be discussed with Premium Parking.
**** ******** ***** ******* ***** ********** ******* ******* *********** **** ******** ****** *** ******** ** *****
Customer Answer
Date: 04/29/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21639625, and find that this resolution is satisfactory to me.
Regards,
**** *****Initial Complaint
Date:03/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On march 3rd I had parked in premium parking and my car was booted at 1:24 and my parking pass payment was recognized in their system at 1:38. After taking with the agent and their supervisor they agreed that the booting was an error. During this time paid for the booting removal. The agent told me come back at 8:30 and they would remove the boot. I came back at 8:30 and they gave me another ticket and removed the boot. In the pictures you can see the boot was on the car still. The next day I go to check the link for boot payments to see if the item had been closed only to find out that the invoice is still active and is occurring fees. I have called multiple times with no resolution involving the open invoice. I submitted two appeals one for the the boot and contain screenshots of my payments for the parking pass and my bank statement showing the charge for the boot removal along with the appeal for the ticket I received after getting the boot removed. I am frustrated with the fact the agent and supervisor were ok with having the boot removed but then are still charging me after their was a payment. I have called premium parking multiple times to try and get a hold of admiral enforcement to get the invoice closed and the appeal approved but they have given them no help or updates on the cases or given me a contact to talk to admiral. I have filed a 311 complaint and they have told me to take it to civil court but I really just want the issue resolved.Business Response
Date: 03/08/2024
Good morning,
This customer was fully refunded and spoke with a representative on 3/6/2024 as well.
Warm Regards,
*************************
Chief Operations Manager
Admiral Enforcement
Initial Complaint
Date:01/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid to park in the Pan American Building Lot P376 at 8:33 AM on 1/30/2024, in advance for 8 hours of parking, at a cost of $24.11. I parked in a parking space marked as reserved for Premium Parking. I got back to my vehicle around 12:45 PM, with nearly 4 hours left. It was booted, with an Admiral Enforcement Immobilization Notice requiring me to pay $130.00: $90.00 for boot removal and $40.00 in "unpaid parking" fees. I called the Admiral phone number since my parking reservation had not expired. The Admiral representative told me that it was booted because I had parked in a Premium Parking reserved space. I am still wholly unclear what this means or why it was an issue since I paid to park in a Premium Parking space. Regardless, frustrated, confused, and left with no other choice, I paid the $130.00. First, Admiral had no basis to boot my vehicle. I parked in a Premium Parking space that I paid to park in. If I was for some reason not allowed to park in that Premium Parking space, then I still do not know where I was actually supposed to park. Second, requiring me to also pay $40.00 in Unpaid Parking to get my car back is downright wrong because I had already paid in advance, in full with Premium Parking. More alarming is that Admiral does not even provide parking services, so it has no basis to charge for parking at all. Other BBB complaints demontrate that my situation is not unique. This is the repeated, pervasive behavior that the LA Legislature intended to address with ****** Stat 32:1741 in 2018, and that the **************** intended to address with **** ******. Admiral's unfair treatment of me is very straightforward. I irrefutably paid for a Premium Parking space; parked in a Premium Parking space; and returned to leave that Premium Parking space well before my paid-in-full, paid-in-advance reservation had ended. Admiral cannot can refute those facts, and no reasonable person would conclude that a vehicle should be booted under these circumstances.Business Response
Date: 01/31/2024
Good afternoon,
The boot was placed by the request of the parking company Premium Parking.
Customer was parked in a monthly ****** reserved space. (See picture below)
The customer filed an appeal on yesterday and was responded to today issuing a partial refund of $50.00 as a courtesy. Anything further regarding spacing and parking fee will need to be directed to Premium Parking.
Warm Regards,
*************************
Chief Operations Manager
Admiral Enforcement
*******************************************
***********, ** 70130
Initial Complaint
Date:01/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I returned from a cruise on 01/28/24. I had paid for my parking in advance as the uploaded document shows. My vehicle was booted and I was FORCED to pay $450 to have the boot removed. A supposed supervisor with Admiral enforcement would not even glance, let alone look at my receipt. I am working with the parking vendor to get reimbursed but since this just happened today, those results are not known yet.Business Response
Date: 01/30/2024
According to the receipt the customer attached.
Parking was valid for 11:30am on 1/20/2024. However, they were parked before the time on the recepit. See below date and time they were booted.
This boot was valid.
Customer may reach out to parking company for further assistance.
************************** or ***************************
Warm Regards,
*************************
Chief Operations Manager
Admiral Enforcement
*******************************************
***********, ** 70130
Initial Complaint
Date:12/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 21st, 2023, I traveled from ********* in my vehicle with my 7-year-old daughter to take the river cruise on the *****************.Pay for 2 hours of parking as this is how long the website said the cruise would last.I returned approximately 15 minutes late and was about to pay the extra hour when I found my vehicle immobilized with a notice that I had to pay 110 dollars to have the blockage removed from the tire.I called the company, and the lady who answered told me that there was nothing they could do and that she had to pay if she wanted the blockage removed.I had to pay 110 dollars for 15 minutes of delay.That seems unfair to **** believe that this company in complicity with Premium Parking has a scheme to scam tourists who come to take that cruise.I would like the law to take a look at this procedure because it seems illegal to **** checked all the complaints these two companies have in ****** and now I understand why the flow of tourists to *********** is decreasing.These two companies are spread all over the city repeating the same scam on every decent tourist who visits ***********.The law should intervene in these two companies, stop this scam, and put the criminals responsible for carrying it out in jail.I believe that the rest of the working people of *********** do not deserve to be affected because of these bandits.Business Response
Date: 12/28/2023
Good evening,
Customer was refunded as a courtesy due to being delayed upon their return.
Customer will see the return funds in 3-5 business days.
Warm Regards,
*************************
Chief Operations Manager
Admiral Enforcement
Initial Complaint
Date:11/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I entered the parking lot on 11/16/23, scanned the ** code entering the lot, and paid for parking until 10:53 PM. I returned to my vehicle at 9pm to find a boot. I called to have the boot removed, but I was told that was in the wrong parking lot. My ticket stated P409 and this was the lot for P407. I advised the person I scanned the ** code upon entering and parked. The entire lot I entered was for P407, at no point from the entrance of "P407" to the exit of "P407" lot is P409. Apparently P409 is a whole other lot in another area down the street from "P407." The person on the phone said they would reduce my boot from $90 to $50 which is when I realized this was quite a little operation they have going on. Two associates Admiral Enforcement associates arrived at the scene and one was willing to help because she knew based on the facts this was not right to do, but the other individual forced me to pay the $50 or they were not doing anything about it. At no point, were they willing to course correct their actions for improperly booting my vehicle. I paid the $50 after an hour of pleading my case. I have since contested (boot #*******) the $50 charge to be remitted back to my account, but the company denied it. Due to the fact the ** code for P407 allows the customer to pay for P409 which is a lot that does not exist unless you leave P407 and drive down the street an enter another lot. Additionally, there is no signage indicating P409 at any point, upon entry to exit of P407. The ** code should only be for P407 and with that the Admiral Enforcement is wrongly attempting to shake down customers to pay reduced boot fees above their parking fee that are not necessary due to their inability to correctly manage P407 with the right payment information upon entry. Why would I enter a lot and scan the ** code to pay for a lot that doesn't exist.Business Response
Date: 12/01/2023
This has been forwarded over to Premium Parking as the dispute is regarding the ** code stand that is handled by the parking company.
I would advise that the customer contacts the parking company.
**************
Initial Complaint
Date:11/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We parked in P404 *********** on 9/4/23 at 8:54am. We paid by credit card $32 for parking which covered 5 hours. We came back to our vehicle around noon to a boot on our car. We called the number listed and requested the boot to be removed as we paid for our parking. We negotiated and had to pay $50 to get the boot off. They were wanting well over $100. We were not in violation. I received my first ticket (ticket #*******) in the mail to pay an additional $92. I appealed and no response. They state on their appeal page they would respond within 72 hours. Received 2 more in the mail, which I have appealed and sent documentation proving we were shopping in the area the whole time we were parked there. Still no response. We are not responsible for these fees as we parked legally and paid for 5 hours which we only used about 3 hours of our time. We were told that our plate didn't match the location we were at, that their "system" showed we were parked in P400. We were standing there in P404 with the company's representative. How could we be in P400, when we were in P404 and we were downtown the whole time? She called her company and they said they couldn't reverse the charges. In today's technology, I can't believe this. This was such a rip off, as we were parked legally. There are also pictures of us arriving and leaving the parking area. They need to respond and remove these extra fees. I would like to get our $50 back as well. I have provided proof to them. I have no clue what to do except to report here.Business Response
Date: 11/10/2023
Good afternoon,
This is a camera ticket that was issued by the parking company, Premium Parking.
I have forwarded this complaint to them, but I advise that the customer reaches out to them directly by phone. ************** or if email is preferred **************************
Warm Regards,
*************************
Chief Operations Manager
Admiral Enforcement
Business Response
Date: 11/10/2023
Hi, we want to sincerely apologize for the inconvenience this may have caused you. We are going to void this out for you. We want to keep earning your business. We really appreciate you letting us know and if you ever need anything else please email **************************. We are going to alert our ****************** to get an understanding of why this error occurred. Thank you for sending this over and we look forward to serving your parking needs in the future.
Premium Parking*****************************
Director of Customer Support
Customer Answer
Date: 11/10/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I will accept this resolution. However, if I receive another invoice/ticket to pay, I will be reaching out to the email or phone number left in the response.
Regards,
Jan (******) **********Initial Complaint
Date:10/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/1/23 we parked in the Jax Lot in ***********. We got there around 10:45 a.m. We sat for a bit waiting for my son to meet us with the other car. We walked over to the right front corner of the lot where a machine to pay for parking was located. The sun was too bright to see the screen so decided to pay for parking on my phone with a text service. While walking back to the car my son yelled who booted your car? I finished paying for parking and there was already a boot on my car? I literally paid to park AND paid to remove a boot? We hadn't been in the parking lot any more than 15 minutes TOTAL? We couldn't find ANYONE to speak to AT ALL? They literally disappear? I have attempted a formal claim on their website and it's been 2 weeks and have gotten no response. I contacted them via email on their website and gotten no response. When I call the ************ it claims my car is booted hold for person, then goes straight to voice mail. This is not parking lot, it's a hustle to get money from visitors. It's a total scam. I want either the parking fee or boot fee back, they are NOT *********** both.Business Response
Date: 11/02/2023
Good evening,
Customer was fully refunded for the boot placement on 10/14/2023. See below.
Warm Regards,
*************************
Chief Operations Manager
Admiral Enforcement
*******************************************
***********, ** 70130
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