About
Overview
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 6/11/2025
Years in Business: 21
Products and Services
Business Details
- Local BBB:
- BBB of Greater New Orleans Area
- BBB File Opened:
- 12/5/2011
- Business Started:
- 7/12/2004
- Business Incorporated:
- 7/12/2004
- Type of Entity:
- Corporation
- Alternate Names:
- Diversified Products Company LLC
- Business Management:
- Mr. Michael Hall, Owner
Additional Contact Information
- Principal Contacts
- Mr. Michael Hall, Owner
- Customer Contacts
- Mr. Michael Hall, Owner
- Fax numbers
- Primary Fax: (504) 736-9316
- Additional Email Addresses
- Primary: Email this Business
- Complaint: Email this Business
- Inquiry: Email this Business
- Additional Websites
- x.com/ERiggingcom
Additional Information
- Payment methods
- Visa, MasterCard, Discover, American Express, Paypal.
- Refund and Exchange Policy
Returns/Exchanges
Due to the nature of our products, returns are not accepted unless approved by our customer service department. Please be advised a 15% re-stocking fee may be charged for returned goods. Items returned must be in new, unused condition and free from rust, oxidation and/or dirt. If the seller is not at fault, credit will be issued towards the products only, not the shipping costs. Cut-to-length wire rope, cable, rope and chain cannot be returned.Returns Procedure
If you wish to initiate a return, please contact us via email or phone. We will discuss and determine if the type and condition of the product is suitable for return and give specific instructions as to where and how to ship the product.
If the item is suitable for return, we will determine which party is responsible for covering the shipping costs to and from our facility. Determining factors can be found in our Responsibility for Return Shipping Costs section.
The buyer is responsible for arranging return shipping to our facility, but if you require assistance, we can generate and email a shipping label to you. If it is determined that the buyer will be responsible for shipping charges, the shipping charges will be applied against the buyer’s credit for the returned products.
Packages can be dropped off at local UPS facilities, or a pickup can be scheduled. Package pickups come with an added cost determined by the delivery service. Tip: You may know and trust a local business that has daily pickup that would allow you to leave your package with them for daily pickup.
Returns are processed and refunds are issued within two (2) business days after we receive the product at our facility. The buyer’s banking institution may take longer to process the refund and is not included in our two (2) day window.
Exchanges are handled in the same manner as returns. Buyers should place a new order for the new product after the return is initiated or refunded.Returns Window
Customers have thirty (30) days after successful delivery of the product to initiate a return.
The product much be picked up by the delivery company within three (3) business days of initiating the return.Return Method
Once the buyer’s return has been approved, the customer will receive a refund within two (2) business days.
The buyer’s refund will be issued using the same manner that their payment was accepted. (Credit card, debit card, Pay Pal, etc.)
The buyer’s banking institution sometimes take longer to process the refund and is not included in our two (2) day window.Responsibility for Return Shipping Costs
The seller will be responsible for shipping charges if the buyer received product that was defective, damaged, and/or shipped the incorrect product.
The buyer will be responsible for the shipping charges and may be subject to a 15% re-stocking fee if the buyer ordered the wrong part, or does not have a need for the product any longer.- Business Categories
- Riggers Equipment and Supplies, Ropes, Hoists, Chains, Marine Anchors
Latest Reviews
Geoff F
"I ordered 3 cable pulling grips and only received two but I was only charged for two. The order did not even ship until the day after the estimated delivery date at the time of order and I received it a week later." ... Read full review
Bethany B
"Terrible company. I was harassed by the owner for something that he should have handled two years ago." ... Read full review
Tim P
"The parts come in mixed boxes. The parts come in bags that are not labeled." ... Read full review
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