Complaints

• Initial Complaint

  04/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My name is ***** ****** I was charged a different amount for what I was told u was going to be charged the room I was appointed to was worth the price I paid for I suggest anyone don't consider days inn and suites by Wyndham on i-49 in Opelousas because they also charge you even before you get to look at the room what kind of business is that the tub I have has a big yellow ring in it so I didn't worry about taking a shower the toilet is nasty I didn't sit on it they are all glassed up because they know they do wrong and take your money before you have time to look at a room this place needs to be closed down and never reopen who ever did the inspection also needs to be fired my parents are in another room I asked for a first floor they said they would provide we get here like I said before paid they see I room both are on the second floor and my dad is on oxygen soon as he gets upstairs he has to sit down and get on it I ask do you all had an elevator they tells me no I will never in my life come here and support them and the word needs to go out to.

  Business response

  04/18/2022

  BBB Case #: 17054952
  Hotel Site #: 11700
  Customer Care Case #: 4752265
  Hello:
  Thank you for notifying our office of the concern filed by ***** ****** at the Days Inn by Wyndham property in Opelousas, LA. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before April 22, 2022. As a company, we’re committed to delivering a great experience with every stay with us.
  Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.
  
  
  Brenda
  Liaison, Customer Care
  
  
  Wyndham Hotels & Resorts, Inc.
  Office: 888-675-3379

  Customer response

  04/19/2022

  
  Complaint: 17054952
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ****** (Because your staff worker was very rude and unprofessional and I didn't appreciate it she wouldn't let us look at the room before she took our money I asked for a first floor room she didn't respond to the question she waited until she received the money and then we got to see were our room was I will never be going back to that place of business again and I would not recommend anyone else. ) who wants to see all of this mold and get sick and someone with copd 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩