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Business Profile

Retail Shoes

AWOL

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for AWOL's headquarters and its corporate-owned locations. To view all corporate locations, see

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AWOL has 2 locations, listed below.

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    • AWOL

      190 Harvard Ave Allston, MA 02134

    • AWOL

      110 Merrimack St Lowell, MA 01852-1718

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/15/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/1/2022 i purchased a Stussy hat from AWOL ************ took this business over two weeks to have my item delivered. Prior to that I reached out multiple times to check on the status of my order, I left voicemails and sent out emailsnever got a response. I was provided a tracking number that took over a week to update. When I finally received my hat on 9/15/2022it was the wrong color. I ordered my hat in the beige/tan color and received a hat that was dark charcoal. This is the first and last time I will ever do business with this company. I want either an exchange for the item I actually ordered or a return for a full refund. My order # is ****.

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