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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with lease and rental. This account went delinquent over 7 years ago.
Business response
07/08/2024
I have reviewed the referenced loan and in 2019, this loan was in default and over 700 days delinquent. At that time, we agreed to settle with ************** for an amount less than the total remaining balance owed. While the trade line and historical data reporting is accurate, in the interest of customer service, we are going to take the necessary steps to remove the trade line. I will send that request to the appropriate department today but it may take a minimum of 30 days to update on the credit bureaus themselves.Initial Complaint
04/17/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with ************************************************ I do not have a contract with ************************************************ They did not provide me with the original contract as i requestedBusiness response
04/17/2024
Please contact our **************** Manager, *****************************, at ************** to discuss your concerns. To date, I do not see any attempted requests for a copy of your Retail Installment Contract. He will be able to provide you with any necessary documents that will validate the debt in question. You may also email him directly at **************************************.Initial Complaint
08/24/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
In 2020 I purchased my second car from Autouse in ******* after my **** Explorer engine failed without knowledge there was a problem. 2 years later almost to the day my jeep that I had to roll money from previous loan has done the same. The Jeep is a 2016 with only ****** miles. ***** into the life of the car and loan terms. They now want me to pay nearly ****** for a new engine. I have been in a constant battle with this company for a resolution but have no gained any ground or help with the issue. I have only done right by them as well. Never missing a payment as well as keeping up with all maintenance the jeep has needed. Im a father of two in the middle of a move and am getting married in 2 weeks my hands are tied. And am seeking help with this issue.Business response
08/30/2022
I have researched this claim and found that ******************** entered into the lease for this vehicle in August of 2020 and in that time, has put approximately ****** miles on the vehicle. We are the finance company. Over the course of his lease, ******************** has been a good payer and in the interest of customer service, we intend to reach out to him shortly and invite him to come and sit down with us so we can try to arrive at a mutually agreeable resolution.
Initial Complaint
08/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Despite having scheduled a payment for the following business day, company repossessed vehicle with little more than 60 days past due with no communication of their intent to do so. When I went to leave and saw my vehicle was missing from my driveway, I began to panic thinking my vehicle had been stolen, but knowing the account was past due, I contacted the bank before contacting police. The representative that answered the phone, ********, was extremely rude. As mentioned I was in a panic, so my voice may have been raised and I was talking quickly. Rather than being met with empathy or compassion, or at the very least, professionalism, when the rep just kept telling me to lower my voice and calm down and shed help me, I asked how she would feel if she walked outside to leave and found her car was missing, she very snarkily said I wouldnt know because I pay my bills before disconnecting the call with no notice that she was doing so. When I attempted to call back 11 more times over the course of 12 minutes, the representative continuously ignored my calls and sent them to voicemail after one ring. I do not believe the rep was doing so because she was on another call or away from her desk, because as soon as I blocked my number using *67, she answered and again hung up on me once she heard my voice. She did this several more times. Once I got the redemption manager on the phone she told me that I had to pay not only past due, but current charges and a $375 repo fee. Did not show a shred of compassion or professionalism either, refused to work with me on any of the charges and mocked me. I asked for her managers name and she refused to give it to me until after I paid. I made the payment in full around 12:30pm, and have requested proof of payment be sent to my email, and now at 8:47pm, I have yet to receive proof of payment or ********* managers contact info. Was advised release was sent to impound within ***** mins, but impound did not receive for 3+ hoursBusiness response
08/16/2022
We take the nature of this complaint seriously and are in the process of researching the details contained therein so we will need some additional time in order for us to do our due diligence and be able to articulate a specific response. We appreciate your patience in the meantime.Customer response
08/16/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
business still has not provided requested documentation or contact information.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business response
08/17/2022
Good afternoon,
I have attached your payment history. There are a total of five (5) transactions. The first two (in red ink) are payments that were returned by your bank. The most recent transaction posted on 08/12/22 for $1,257.44 is amount paid to reinstate your loan and redeem your vehicle. I am also listing below additional contacts should you wish to reach out to us.
***************************** - **************** and Collections Manager (and ********'s direct manager)
**************
**************************************
*********************** - Vice President
**************
**********************************
Initial Complaint
09/15/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Be advised this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC ****g stating your claims is disputed and validation is requested. This is NOT a request for "verification" or proof of my mailing address, but a request for VALIDATION made pursuant to the above-named Title and Section. I respectfully request your offices provide me with competent evidence that I have any legal obligation to pay you. At this time, I will also inform you that if your offices have reported invalidated information to any of the 3 major credit bureaus (Equifax, Experian, or TransUnion) this action may constitute fraud under both Federal and State Laws. Due to this fact, if any negative **** is found on any of my credit reports by your company or the company you represent, I will not hesitate in bringing legal action against you and your client for the following: Violation of the Fair Credit Reporting Act, Violation of the Fair Debt Collection Practices Act, and Defamation of Character. If your offices are able to provide the proper documentation as requested in the following Declaration, I will require at least 30 days to investigate this information, during which time all collection activity must cease and desist. Also, during this validation period, I will consult with my legal counsel for suit. This includes any listing of any information to a credit reporting repository that could be inaccurate or invalidated. If your office fails to respond to this validation request within 30 days from the date of your receipt, all references to this account must be deleted and completely removed from my credit file, and a copy of such deletion request shall be sent to me immediately.Business response
09/16/2021
Please see the attached response.
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