Complaints

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• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue - purchased brand new 2025 Hyundai Tucson on 8/31/24, Front collision warning light coming on in the car DISABLING this IMPORTANT SAFETY feature. Has been happening since 10/16/24. Customer has over 50 pictures & over 11 videos showing this happening (I only uploaded 2, but I have plenty more on a thumb drive). When it rains/moisture from humidity/after a car wash but also at other random times. This tells me there is something wrong with a sensor or there's a leak somewhere with water getting in and or around the front camera/sensor area. The history code says there is moisture blocking the camera, but no one will do anything to fix the problem even with the history. Have been to 2 dealerships and countless phone calls between dealerships and Hyundai Customer Care Started with ******** Hynudai of ******* on 10/29/24 and then put phone calls into Herb Chambers Hyundai (where I bought the car) on 11/1/24 and trying to get someone on the phone until someone finally took my call and made an appointment with me on 12/19/24. They want to continue to drive it until they see it for themselves before they do anything. I have been driving a defective car with a disabled safety feature for almost 3 months now with no resolution and I have been to 2 dealerships. Herb Chambers Hyundai Dealership was unresponsive when car was there, provided no communication. Car was not looked at on the day of appointment (12/19/24) and only driven once in the 5 days it was there. Filed a claim with Hyundai Customer Care* (Corporate) to escalate problem and I am not getting the issue with my car resolved. There is evidence in the code history that the technicians can see and I have evidence on my phone. They only want to recreate the problem instead of fixing it based on the evidence they already have. I have a very detailed summary of trying to get this resolved since 10/29/24.Instructed to drop the car 1/17/25, car has been there, not worked on & no communication from dealer while there

  Business Response

  Date: 01/30/2025

  ******** stated that her front forward collision warning light was coming on and provided pictures. In all the pictures there is visible rain, ice, snow or salt on the windshield. As stated on the repair order below. 
  

  THE TECHICIAN SCANNED FOR CODES AND FOUND HISTORY CODE C2A2397 FRONT CAMERA BLOCKAGE:
  CONDITIONS IN WHICH FRONT VIEW CAMERA IS OBSCURED BY EXTERNAL OBSTRUCTIONS WHICH COULD BE SNOW, MUD, ICE, FROST, RAIN, FOG , DAMAGED WINDSHIELD COULD CAUSE THE CAMERA TO NOT WORK AT THAT TIME UNTIL OBSTRUCTION IS CLEARED, THE SYSTEM IS SAYING I CAN'T WARN YOU IF I CAN'T SEE. THE TECHNICIAN CALLED TECH LINE CASE NUMBER ************* AND TOLD THEM WHAT WAS GOING ON. SENT THEM A PICTURE OF THE WINDSHIELD AND THE CODE AND THE TWO PICTURES FROM THE GUESTS AND THE VIDEO FROM THE GUESTS WE BOTH CONFIRMED THIS IS THE NORMAL OPERATION OF THE SYSTEM AND CONFIRMED IT IN THE OWNERS MANUAL STARTS ON PAGES 7-4 AND GOES TO 7-144 WE HAVE INSPECTED THE VEHICLE AND FOUND NO PROBLEMS AND THE VEHICLE OPERATES AS DESIGNED AT THIS TIME 

  Both Herb Chambers and Hyundai recommend the client to read the owner's manual Pages 7-4 - 7-144. If ******** has any more concerns or would like any one to look into this further, she will need to contact Hyundai directly.