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Find a Location

New England Heating & Cooling has 1 locations, listed below.

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    Business ProfileforNew England Heating & Cooling

    Heating Contractors

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    New England Heating & Cooling specializes in installation, service, and repair of heating, air conditioning, furnaces,  air systems, ventilation, and 24 Hour emergency service for residential and commercial clients. The business services equipment for homes and bussinesses alike, with pride and integrity. All hvac services are offered 24 hours a day. The business backs all instrallations by a 2 year warranty. Indoor air filtration, humidification, and odor elimination are just some services that  may be able to offer to increase overall comfort to our customers.

    Products & Services

    Humidifiers, Furnaces, Boilers, Air Conditioning, Whole House Air Filters, Dehumidifiers, Heat Pumps, Air Cleaners, Condensers, Walk In Freezers, Reach in refrigeration, Ultra Violet Lamp Anti-Bacterial Treatments, Air Particle Monitoring, Maintenance Programs, Conversion Burners, Oil Tanks, B-Vent, Duct Work, Registers, Thermostats, Insulation

    Business Details

    Location of This Business
    20 Strafello Dr Ste 5, Avon, MA 02322-1199
    BBB File Opened:
    2/14/2012
    Years in Business:
    18
    Business Started:
    1/1/2006
    Date of New Ownership:
    8/1/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Number of Employees:
    3
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Business Management
    • Mr. Ralph Delaiarro, Owner
    • Ms. Yvette Buehler, Office Manager
    Contact Information

    Principal

    • Mr. Ralph Delaiarro, Owner

    Customer Contact

    • Mr. Ralph Delaiarro, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/28/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I paid New England Heating and cooling a check for $4225 for an ** unit to be installed at my house at ************************** on 4/2/24. No work was done. I usually use New England Heating and Cooling work with ***************************** whose name is on the invoice. When I contacted New England Heating and Cooling on March 15th for a quote he spoke with ***************************. ****************** said that Mr. ****************** came over to the house on April 2, 2024, so that he could see what he would need to replace the ** unit and provide a quote. ****************** provided me with a quote for (2) ****************** Condenser and air handler R410 13 SEER. The total price for those items and labor was $5625.00. I provided ****************** with an ************ check (2065). That check was made out to New England Heating and Cooling in the amount of $4225.00. The check amount was a deposit for the work that was agreed upon to be completed on April 17, 2024. ****************** did not show up to do the agreed work. On April 17th I called the number that he had for *****************************. ********************** answered told me that he has been in the hospital after having surgery recently. ********************** said ****************** took the money and disappeared. I received a call from ********************** in ****** ** saying that ****************** cashed my check there, and now THEY want me to reimburse the for this check which was fraudulent.I looked at ********************** criminal history and it should be noted that he was arraigned on April 9, 2024, in ***************** Court for Firearm Use. He has 48 prior arraignments on various charges and is right now on the run from the ************************** This is bad business. Dishonest. This business is taking money and laundering it through check cashing services leaving the consumer with no work and being threatened by a third party. Please note the dishonesty of this. ******* and this company should not be doing work in *************.
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

    BBB Reports On

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