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          Find a Location

          Zipcar, Inc. has 15 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Zipcar, Inc.

              35 Thomson Pl Boston, MA 02210-1202

            • Zipcar, Inc.

              35 Thomson Pl Boston, MA 02210

            • Zipcar

              654 Seymour St Vancouver, BC V6B 3T4

            • Zipcar

              205 - 147 Spadina Avenue Toronto, ON M5V 2L7

            • Zipcar

              429 Forbes Ave Ste 1606 Pittsburgh, PA 15219

            Business ProfileZipcar, Inc.

            Auto Rentals and Leasing
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            As of 5/10/2023, Zipcar, Inc. has notified BBB that they are taking several actions to improve vehicle maintenance issues including a new fleet management system, new technology including mobile app updates and Bluetooth connectivity, and the addition of a community management team.
            Additional Info:
            Zipcar, Inc. is a wholly owned subsidiary of Avis Budget Group 
            www.avisbudgetgroup.com
            See all additional business information

            Contact Information

            35 Thomson Pl

            Boston, MA 02210-1202

            Get Directions
            Visit Website
            (866) 494-7227

            Customer Reviews

            1.04/5

            Average of 183 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            775 complaints closed in last 3 years

            185 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Zipcar, Inc. is a membership based company that allows members to share cars by the hour or day, on their terms. The cars are outfitted with wireless technology, creating a reservation system and strategically placing the cars around key cities and neighborhoods.

            Business Details

            This is a multi-location business.

            Find a Location

            Zipcar, Inc. has 15 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Zipcar, Inc.

                35 Thomson Pl Boston, MA 02210-1202

              • Zipcar, Inc.

                35 Thomson Pl Boston, MA 02210

              • Zipcar

                654 Seymour St Vancouver, BC V6B 3T4

              • Zipcar

                205 - 147 Spadina Avenue Toronto, ON M5V 2L7

              • Zipcar

                429 Forbes Ave Ste 1606 Pittsburgh, PA 15219

              Headquarters
              35 Thomson Pl, Boston, MA 02210-1202
              BBB File Opened:
              5/10/2005
              Years in Business:
              24
              Business Started:
              1/11/2000
              Business Incorporated:
              1/11/2000
              Type of Entity:
              Corporation
              Number of Employees:
              600
              Business Management
              • Mitchell Akister, Supervisor
              Contact Information

              Customer Contact

              • Ms. Debra Travis, Member Services Representative
              • Mitchell Akister, Supervisor
              Read More Business Details and See Alerts

              Customer Complaints

              775 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/09/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I have a Zipcar membership. Every Sunday of July and August, I drive a group of people from *** to upstate ** for work. I tried to book a car for the summer and I keep getting a pop up notifying me that Zipcar cannot charge my card. I tried multiple cards. I reached out for customer service on June 30. They responded once since then by email (on July 2). I have contacted customer support via phone and chat repeatedly but they continue to tell me I will hear back via email. They first told me I would hear back by July 5th, again by July 8th. I have not heard from anyone. I follow up every few days to no avail. If I cannot book a car, this is not only preventing me from a days work, but 6 other people as well for all of summer.
              Read More
              Read 774 More Complaints

              Customer Reviews

              183 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ma H

              07/13/2024

              Wholly disappointing. Great concept, but customer service is appalling. The app gives error messages that are misleading and prevent planning. Moreover, despite the amount of personal info that users are required to provide on their portal (enough for hackers to conduct identity fraud!), there is no means for ex-users to have their data expunged.
              Read 182 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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