Reviews

This profile includes reviews for Zipcar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Zipcar, Inc. has 15 locations, listed below.

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  Zipcar, Inc.

  35 Thomson Pl Boston, MA 02210-1202

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  Zipcar, Inc.

  35 Thomson Pl Boston, MA 02210

• 

  Zipcar

  191 2nd St San Francisco, CA 94105

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  Zip Car Inc

  717 D St NW Washington, DC 20004

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  Zip Car Rental

  3137 Warner Ave. Toledo, OH 43615

Review Details

• Review fromRYAN G

  Date: 04/02/2025

  1 star
  Bad for business Im paying monthly fees and Im Not able to book a vehicle because they suspect fraud. I offer to come inside and show proof to everything. Reminder that before I added/remove payment methods it wasnt letting me book a car. ***** and manager **** told me 3 different excuses fraud, outages, and it took me forever to speak to a Manager

• Review fromLanay L

  Date: 02/28/2025

  1 star
  ZipCar is a rip off. I would rather rent from major brand that here. I have used them 3 times so far, and, each time the cars were dirty. One on the inside and the other on the outside. Thier so called cleaning service does a poor job, if you are in business renting you do your best to ensure each rental is pristine, no order or damage to the vehicle. The only vehicle that I rented out of the 3 was "Ok". The last rental was in the campus garage and was the worst experience ever trying to locate something that wasn't directly at the address listed on the app. I have called and chatted with them for multiple reasons, one was to see if they offer any sort of discount and the other was to see if anyway I could return the vehicle early with a price break. Both responses was an astounding "No". They aren't customer oriented and fail the test on pricing also. I rented for one day rate the first time paid about $92.00, then the second time about $98.00 and then the third time $115.00, do you see the ridiculous increase? Also renting from other companies they charge about $55 /day. Regardless of the deposit which is refundable from top tier agencies. They are honestly a last resort on the totem pole for renting and not worth the $300+ I already spent along with their application fee of ***** and 9.00 monthly fee I would like my money back if that was possible but of course we will see the response.

• Review fromJoshua W

  Date: 02/23/2025

  1 star
  I had a terrible experience with Zipcar that left me not only frustrated but also financially out of pocket. I made a reservation for a car on February 21, 2025, for pickup on February 22, 2025, at 2:00 PM at the ******** location in ******. I arrived on time, but the car was not available. When I contacted customer service, I was told they had no idea where the vehicle was and that my trip would be rerouted to another location at 144th and ******. I spent $16 on an **** to get there, but there was still no car. **************** then informed me the car was offline, offered me a $50 driving credit, and sent me to yet another location at ***********************************. I had to take another $16 **** ride, only to find that the car at that location was in terrible, non-working condition and wouldnt even start.After calling customer service again, I was charged $25.65, $25.58, and $3.09, without any clear explanation. The agent apologized and said the charges would be reversed. I was then rerouted to yet another location on ****************, for which I spent $38 on another **** ride. When I finally arrived, the first car assigned to me was in awful condition it smelled of weed, had burn holes in the seats, and was missing a gas card. After contacting support again, I was given another car in slightly better working condition, but it still smelled of weed and had noticeable damage to the exterior. I eventually managed to speak with a supervisor, *****, on February 24, 2025. He apologized for my missed family event but said he couldnt do anything except offer 2 hours of driving credit. This was entirely insufficient, especially after the amount of inconvenience and financial loss I endured. What started as a reservation costing $146 ended up costing me $200, along with over $100 in **** expenses. I also had to pay $42 to get home after returning the final car. This entire experience was completely unacceptable, especially as a new customer.

• Review fromDiane B

  Date: 12/29/2024

  1 star
  I had an absolutely devastating experience with Zipcar on Christmas Day. Seven weeks ago, I booked a car to be picked up at 1:00 PM on December 25th, planning to visit my 84-year-old parents, bring them Christmas dinner, and spend the holidays with them. This was a critical trip for me.When I arrived at the pickup location, I discovered that my booking had been cancelled without any prior noticeno email, no phone call, no alert. Nothing. To make matters worse, when I called customer service, the only solution offered was to pick up a car hours later in downtown *******, leaving me stranded and unable to reach my parents on time. This delay would have meant theyd spend Christmas evening alone, waiting for a meal they wouldnt have received.Left with no choice, I had to pay for an expensive taxi to make it to them. This completely ruined my day, caused me undue stress, and left me feeling abandoned by a company I trusted to deliver a reliable service.I understand things can go wrong, but the total lack of communication or contingency planning from Zipcar is inexcusable. As a company built on providing dependable transportation, this failure undermines its entire purpose.Because of this experience, *** cancelled my membership and will never use Zipcar again. Theyve completely lost my trust. If youre considering Zipcar, think twicethis is not a service you can count on when it really matters.

• Review fromJosh R

  Date: 12/14/2024

  1 star
  I have never had a Zipcar account because my license has been suspended since 2012. Since December or 2023 Ive been getting charges from Zipcar. I have disputed the error with Chime who have found no error with the charges. I contacted Zipcar numerous times about this issue to this date (12/14/2024) I have not received any response from Zipcar even after they see Ive have never owned or applied for a Zipcar account. Whoever used my card has spent almost $1200 in Zipcar rentals and they are taking their time to do their investigation. I would like a refund for all these transactions and the longer they take the further I will look back. Im sure theres more.

• Review fromDavid C

  Date: 11/20/2024

  1 star
  I recently rented a Zipcar at 12:30 PM to drive for ***** but the experience was a complete disaster. While completing **** rides, the car unexpectedly shut off and wouldn't restart. I immediately contacted Zipcar, and a representative named **** informed me that a tow truck would be dispatched. I was also told that once the car was returned to its home location, my rental would be transferred to another vehicle. I ended up waiting for four hours, calling for updates every hour, only to receive vague and unhelpful responses. Finally, at 5:30 PM, after speaking with Zipcar support again, I was told the car would need to be towed and that I would have to find my own way home. They assured me I'd be refunded for the unused rental time, but I explained that I had essentially been stuck for over five hours and never actually got to use the car. Despite this, the roadside assistance representative said there was no way to transfer my rental and reiterated I'd only get a refund for the hours I didn't use. By 8:30 PM, there was still no tow truck, no update, and no resolution. Frustrated, I asked to be removed from the rental so I could rent another car and try to salvage my day. Zipcar disconnected my account from the vehicle, and I caught an **** to the new rental location--30 minutes away in the rain, costing me $28.37. When I arrived at 9:00 PM for my new rental, the car wasn't even there. By 9:45 PM, I was still waiting. When I called customer service, they gave me the same options: wait for the car or request a refund that would take up to seven days to process. To make matters worse, they previously charged me a $40 gas fee, despite the car being returned with the required 1/4 tank of gas. I disputed this over two weeks ago but haven't received a response because, apparently, their managers only handle these issues via email and are never available. This has been one of the worst experiences I've ever had. Update: they offered me a refund of $11.03

• Review fromTamekia B

  Date: 11/14/2024

  1 star
  Horrible! Turo is much better. Zipcar takes your ***** plus tax funds with no explanation. Refund my money....total rip off!

• Review fromRebecca P

  Date: 10/20/2024

  1 star
  Our car was left at less than 1/4 tank of gas, in violation of the rules. We reported that, and we had to stop to get gas. At the pump, the Zipcar fuel card failed. We reported the failure of the card in real time. We were told by the cashier that we had to prepay, so we did. When I sought to get reimbursed, I was told that Zipcar would not reimburse me because it was prepaid. I've been a member for 20+ years. That was rule never used to be the case--at least not when I first became a member. Since **** purchased it, all of the complaints about poor service and "gotcha" rules that I have read below have defined Zipcar. I'd love for a competitor to come in and offer an alternative, but since in a decade, no one has, I think it's time for the government to step in and regulate this company.

• Review fromDaniel C

  Date: 10/17/2024

  1 star
  Horrible experience I will make sure I spend 5 minutes out of my day every day for the rest of my life how terrible Zipcar is they locked the car on me before I could not even get my belongings out of the car also I asked to speak to a manager then they hang up on me horrible business

• Review fromAbena G

  Date: 10/12/2024

  1 star
  On 09/27/2024 I had a rented **** Transit vehicle break down on me. Thank goodness I had insurance so I called for roadside assistance. I was in the middle of a move so the vehicle is filled with my personal belongings. The vehicle was towed and at first they attempted to charge me $191.20 for a broken key fob to which I responded that I handed the key to the driver that was handling the tow. Once informing them of that fact, they apologized and issued me a $35 dollar driving credit. At first I was supposed to retrieve my items on 10/01/2024 and they booked the same vehicle to finish my trip and drop off my trapped items. They then canceled that booking saying that the vehicle is still under maintenance and not available. Fast forward to 10/06/2024 I booked a similar unit to go retrieve my items. I booked this trip the day before on 10/05/2024. I contacted the expert to let them know and they agreed. They then sent another email to tell me the place was closed on Sunday that I did not see and had me go to the location wasting my money. The expert email correspondent then did not respond to my email until 10/08/2024 from 10/05/2024. I had to call and get a refund and driver credit. I attempted to repeat the process for 10/07/2024 but was delayed due to not receiving drivers credit. On 10/08/2024 I attempted to retrieve my items and they said they could not because the email expert who did not respond to my email since 10/06/2024. I showed up and was denied entry to the vehicle because they could not unlock it. I again scheduled for 10/12/2024 and was once again denied entry due to a dead battery though it had just came out of maintenance. I spent 4 hours trying to contact customer service and a supervisor they hung up about 3x. After talking to a rude agent, I spoke to a supervisor who only gave me an extra hour to finish a task. I needed 90 minutes to complete and they are now trying to charge me ***** late fee for again setting me up for a 3rd time to waste my time