Customer ReviewsforZipcar, Inc.

I would give 0 stars if I could zipcar took my money for an application fee 5 times and denied me all 5 times due to requirements needing to be met which I do meet all of their requirements that they said I need when I called them about it they were rude about the situation saying that they cant do anything about it and I cant get my money back they can deny me if they feel like doing it which is terrible I found out about them through a friend whos license has been suspended and yet still they were approved even with 40 driving violations and tickets zipcar is full of bs and shouldnt be a business anymore

Absolute worst organization and customer service and disgusting cars. The cars always stink of cigarettes. I got a car once that had a spare tire on it and was shaking during the trip. I ran in to traffic and tried to extend the trip but the app said my account was on hold for violating a guideline. (They later told me a toll had come through during the trip and counted as an overdue balance & suspended my account mid trip). When I got to the drop off place there was no parking so I had to wait for someone to leave. They charged me the $50 late fee. I called and was on hold for a long time before speaking with someone and being put on hold again where the call was dropped. Called back and after another hour of waiting and talking with someone I was told it was in review and would be taken care of. I called back today because the charge was still there. The call was dropped again and when I called back I was told that there was no record of the second person I spoke with who said she would take care of it. At first I was told I couldn't extend mid trip because of the $3 till that I didn't know about and then I was told that because the app wouldn't allow me to extend the trip someone else was effected. All of this is poor organization on their end. I was going to spend $150 on trips today but how can I put my safety and plans in the hands of this completely untrustworthy company? Now the supervisor claims she called me "multiple times" and won't speak with me (she called once while I was working and then at 6am. I want to close my membership, but they refuse to close unless I pay their fraudulent charges. Insane way to run a business.

Charged me a nonrefundable $25 application fee only to find that all the cars in my area are $300/day (3x what rental cars are in my neighborhood). I called to cancel the service, they said they can't cancel because my application is in review (and they can't refund me the application fee even though the application isn't reviewed!) I couldn't hear the representative and there was loud static the whole time. Absolutely the worst service and I lost my $25 for nothing. They need to be more upfront about their pricing and have more flexibility (I called 2 mins after the application was submitted to retract it & get a refund).

I am writing to formally express my dissatisfaction with the recent experience I had with Zipcar service. I had a reservation which resulted in numerous issues, significantly impacting my experience.Upon receiving the vehicle, I discovered it was in a deplorable state, clearly not maintained to the expected standard. Furthermore, the gas card provided was non-functional, compounding the inconvenience. Leaving having to end my reservation early. When I approached the customer service representative to address these concerns, I was met with disregard. The representative, displaying unprofessional behavior, laughed at my complaint and failed to take my concerns seriously. Additionally, they declined my request to escalate the matter to a supervisor. Then promised a call back that was never recieved.The resolution offered was inadequate and did not address the fundamental problems I encountered. Overall, I am thoroughly dissatisfied with the service and the handling of my complaint.I hope this feedback will be taken seriously to prevent similar incidents in the future.I was told by a representative...they do not refund your money even if they are in the wrong. I suggest you stay clear or guard your back...weighing if the need fir a car matches the possible issues you may face. This used to be a really great company. I can total think of ways to improve service but at this point I am really just disappointed.

This company commits fraud. I was going to open an account and decided not to since I would be charged a $25 application fee and $5:50 service fee just to open the account. I never even read the terms of agreement nor did I check off on the box and authorize a payment to be taken. Not even 3 minutes after logging out of the account, I was charged without my authorization. I immediately called the customer service line and was greeted with the most rude and obnoxious person you ever want to meet. She blatantly cut me off and had a atrociously nasty attitude with me asking her why I was charged when I didn't authorize the charge. She told me she wasn't going to repeat herself and after asking for a manager she told me I would get a call back and did not explain why I could not be transferred to a manager immediately. After asking her several times to be transferred she purposely hung up on me without hesitation. Please think twice about who you do business with as this company is very much committing fraud and not being apologetic about it nor do they give a care. I will be following a complaint in every way possible because people do not deserve this kind of service especially for an unauthorized charge to their account without consent, approval, or notice. This is mortifying that companies would even do this and act in this manner. I would give no stars if I could.

I booked a zipcar to use for 24 hours this morning. I went to the car and the zipcar app was not working. I thought it was my phone but it wouldn't even let me login to the webite vis browser. It was attempting to tell me i need to continue finishing my application when i already have an account. I walked 1 mile to get to the car in the rain. No one from zipcar reached out about this issue. Nothing on their social media account about this. No communication to the customer at all. This issue caused me to be late to an event. I finally connected through IG support after already leaving the car to catch a train and i was told they were aware of the issue but it could take up to a day to be fixed and that they couldn't issue me a refund until the issue was resolved. No one reached out to me when the app was working again so i had to keep checking thoughout the day. I saw after 6 hours since i originally checked, the app was working. I called customer support ( staff is in ************ ) and explained to them i want a refund because of this issue with their system and she responded by asking me what is the issue with the car. The customer service has been below satisfactory since i joined. They do not seem to be trained to handle issues. Prior issues involved the car's window having a piece of the rubber hanging on two different cars i got. One car was dirty like it hadnt been washed in months. One car was not parked in the correct location and i had to call support to find out where it was. To make up for this waste of time all they did was extend my ride by 30 mins. They do not seem to care about inconveniences. No empthat on the phone. Very robotic.Zipcar could be great but whoever is running this company needs to see how customers are being treated when issues arise. Im going to save up for a car zipcar is not worth it. Book through classic rental car companies instead everyone.

Zipcar unilaterally switched my free annual members in 2021 to a paid membership, and claims to have sent me an email in January 2021 to notify me of this impending charge. I never found that email, and the company never reported to me the activation of the annual membership in any subsequent email. Only this year I saw the annual membership for 2024 and discovered what they have done year after year in fraudulent silence. **************** annulled the fee for this year, but claims that Zipcar acted legally by introducing the annual fee 'with tacit assent' and will refuse refunding the fee. My driver license on file expired in 2016, I never touched a zipcar since then, these guys have pocketed more than 300$ without ever sending one email to confirm receipt or confirmation of payment - all perfectly orchestrated to make sure we would not realize the scam they organized.

CHECK YOUR CREDIT CARD STATEMENT AFTER YOU CANCEL ZIPCAR My son signed up for a Zipcar account while at college in *****. He signed up in July 2023 and it worked well for him. He canceled on April 19th 2024 via the website. He was continually charged $11.84 a month (04/25 and 05/25) for "Zipcar Premium Protect" insurance.There was no way to dispute the charge online since his account had been canceled. He went round and round with them. I finally called them myself and got them to admit, "There must have been a system glitch," and agreed to refund the charges.We are hoping that we won't be charged beginning 06/25 but time will tell.(leaving 3 stars because the car rental experience was very convenient)

I had to reapply twice for the application. The first time it was said that the application was denied because the membership fee wasn't being charged though the "MONTHOFF" discount credit was applied that waived the initial membership fee. After speaking with the agent and the bank that showed the charge had been applied and recredited to my credit card I was advised to make another profile and re-submit my application. I did so and processed the payment, showing on my banking statement that it had been applied. My application was denied again and the agents instructed me to speak with my bank to be sure there was no holds or locks on my card. The bank confirmed that the payment had been put through and that there was no issue, the money was out of my account. I called back to ZipCar and the agent hung up on me after I pressed that the issue was not with my bank and that I would like to know what was the reason for the denial. Calling back what was my 7th time I spoke with another agent and she was unable to verify why my application was denied saying "we have an API that verifies driver information and it can be denied for number or reasons." I requested to speak with a supervisor or manager, ****, and waited for 40 minutes until being told she could not take my call and that she would eventually give me a call back. I do not understand why my application was denied as my record is spotless, nothing is expired, and I met all requirements posted yet literally less than 1 minute after applying was swiftly denied by the **** System". I spent 3 hours trying to resolve this situation and not one person could give me a valid reason or resolution to this issue. Honestly exhausted and do not care what the reason was for the denial. I would like a refund for the application fee as there is no way it could have honestly been vetted and for the number of hours I spent I am very disappointed not one single person could give me an honest reason.