Complaints

• Initial Complaint

  10/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The "Yesware Direct Install" add-in for Outlook has corrupted my email. After spending hours on the phone with Outlook trying to resolve, they have determined that Yesware's application is flawed and should not be installed because they are unable to remove from users' Outlook 365 accounts when it malfunctions. After going through every possible method of troubleshooting provided by Yesware and Outlook, it still cannot be uninstalled from Outlook. It puts a blank, broken pixel error in every email that I send. If I sign out of Yesware, it prevents me from using my email account at all to send email. This has and continues to cost me business and impacts my relationship with clients. When trying to resolve with Yesware, they take days or weeks to answer my emails; provide non-answers or ignore the information already provided; or they schedule customer service phone calls and screenshare appointments with me that they then blow off. They have never followed through on one of the appointments that we have scheduled to resolve. Meanwhile, every time we set one up, I clear my schedule and wait by the phone and computer. Furthermore, they have been able to fix an issue where their app adds unnecessary padding to the beginning of most of my emails. They are a terrible company with a horrible product and nonexistent customer service.

• Initial Complaint

  04/14/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Date: 12/26/2022 Amount: $4,620.00 Account #: ********* Invoice #: *********** To provide some context, our subscription with Yesware was automatically renewed for an additional year in December 2022. Unfortunately, this renewal contradicts our intentions, as we had sought to discontinue our subscription before the renewal deadline. The cancellation request was submitted by ***************************, a former colleague responsible for managing our Yesware subscription at that time. Since ******************** has left our organization, it appears that his request was not processed, resulting in the unintentional renewal of our subscription.We understand that miscommunications can happen, but it is crucial for our organization to address this issue as soon as possible. ************* has decided to move away from using Yesware, and it is not feasible for ** to continue bearing the cost of a service that we no longer require.We kindly requested Yesware work to properly cancel our subscription and rectify the situation. Given the miscommunication, we even asked to just be refunded the prorated amount for the rest of the year with an immediate cancellation on the date of 04/11/2023, in which urgent notice was given by ***********************, a current employee.We were told that the account was paid in full and they are unable to find the correspondence from ***** so they are unwilling to help **.We believe we were fair in our ask and because the invoice was mistakenly paid by our finance team who did not know about the cancellation, we are being held hostage.

  Customer response

  04/25/2023

  I have not heard from the business in response to my complaint. Please help me!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩